Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobs

Skills

EducationCertificationsDemographicsBest CompaniesJob OutlookComparePart Time jobsEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Emergency dispatch operator skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical emergency dispatch operator skills. We ranked the top skills for emergency dispatch operators based on the percentage of resumes they appeared on. For example, 14.7% of emergency dispatch operator resumes contained departmental procedures as a skill. Continue reading to find out what skills an emergency dispatch operator needs to be successful in the workplace.

15 emergency dispatch operator skills for your resume and career

1. Departmental Procedures

Here's how emergency dispatch operators use departmental procedures:
  • Managed alarm events through resolution in accordance with departmental procedures.
  • Completed alarm processing in accordance with departmental procedures.

2. Emergency Dispatch

Here's how emergency dispatch operators use emergency dispatch:
  • Served as Emergency Dispatch Operator for a large security company providing alarm monitoring to homes and businesses.
  • Directed all emergency dispatch calls to patrol officers to various residential/commercial sites.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how emergency dispatch operators use customer service:
  • Provided telephonic assistance to customers with questions and issues effectively utilizing customer service skills to insure a positive customer experience.
  • Assist with general troubleshooting and data changes for customer Notifying and correctly handling alarms Providing great customer service to all customers

4. Inbound Calls

Here's how emergency dispatch operators use inbound calls:
  • Answered inbound calls regarding equipment malfunctions and provided clients troubleshooting instructions.
  • Answered Inbound calls regarding security alarms and scheduling techs to go to businesses Activated accounts for clients interested in new services.

5. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how emergency dispatch operators use outbound calls:
  • Take inbound/outbound calls from customers regarding emergency signals received, contact emergency contacts, Police / Fire Departments regarding alarm activities.
  • Generate outbound calls for incoming alarm events on residential security accounts.

6. Customer Satisfaction

Here's how emergency dispatch operators use customer satisfaction:
  • Achieved customer satisfaction by providing accurate and timely calls.
  • Maximized customer satisfaction by effectively resolving complaints.

Choose from 10+ customizable emergency dispatch operator resume templates

Build a professional emergency dispatch operator resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your emergency dispatch operator resume.

7. ADT

ADT stands for Abstract Data Type. It is a mathematical model that defines data from a user's point of view. In general data structures, data is analysed and defined from the implementers perspective, specifically in terms of possible values, operations, and underlying trends. However, ADT is analysed from a users point of view. ADT is used for making codes easier to understand and evaluate different data structures more effectively.

Here's how emergency dispatch operators use adt:
  • Received calls via outbound alarm signals and inbound questions from ADT customers to the service center.
  • Handle Customer alarm signals as they appeared on computer screen per ADT Standard Operating Procedures.

8. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how emergency dispatch operators use ems:
  • Dispatch proper police, EMS, and/or fire authorities to alarm calls and actual emergency situations.
  • Dispatched emergency services (Police, Fire Department, EMS) in response to security alarms.

9. Dispatch Police

Here's how emergency dispatch operators use dispatch police:
  • Dispatch police/Fire/Ems to various different alarm types.
  • Dispatch Police Department/notify people of alarms.

10. Emergency Contacts

Here's how emergency dispatch operators use emergency contacts:
  • Document all interaction with customers or their emergency contacts.
  • Report alarm activity to subscribers' emergency contacts.

11. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how emergency dispatch operators use troubleshoot:
  • Educated customers in event history, updated data, and troubleshoot their alarm system.
  • Helped customers troubleshoot devices over phone and, if needed, schedule technician.

12. Emergency Situations

Here's how emergency dispatch operators use emergency situations:
  • Assigned to solve problem accounts by accurately inputting special instructions that could easily be followed in emergency situations.
  • Maintain a professional and calm demeanor while communicating with members of the community throughout emergency situations.

13. Computer Aided Dispatch

Here's how emergency dispatch operators use computer aided dispatch:
  • Operated multiple computer aided dispatch units while directing, speaking with, and maintaining contact with assigned unit as necessary.
  • Operate computer aided dispatch programs and multiple radio frequencies to relay emergency information to field personnel.

14. Law Enforcement Agencies

Here's how emergency dispatch operators use law enforcement agencies:
  • Interacted with other law enforcement agencies as needed.
  • Operated telecommunication equipment to relay information and messages to and from emergency site, and between law enforcement agencies.

15. Non-Emergency Calls

Non-emergency calls are calls that do not require immediate attention or intervention. They are simply a request for police, fire or rescue service that does not present a life or death situation. In this case, the local non-emergency number should be used if immediate dispatch of the police is not required.

Here's how emergency dispatch operators use non-emergency calls:
  • Received emergency and non-emergency calls from the public and responded to them appropriately.
  • Answer 911 lines, determine the nature of calls and direct emergency calls and non-emergency calls to the appropriate agencies.
top-skills

What skills help Emergency Dispatch Operators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of emergency dispatch operator skills to add to your resume

Emergency dispatch operator skills

The most important skills for an emergency dispatch operator resume and required skills for an emergency dispatch operator to have include:

  • Departmental Procedures
  • Emergency Dispatch
  • Customer Service
  • Inbound Calls
  • Outbound Calls
  • Customer Satisfaction
  • ADT
  • EMS
  • Dispatch Police
  • Emergency Contacts
  • Troubleshoot
  • Emergency Situations
  • Computer Aided Dispatch
  • Law Enforcement Agencies
  • Non-Emergency Calls
  • Dispatch System
  • Security Systems
  • Emergency Agencies
  • CAD
  • Computer System
  • Customer Accounts
  • Instruction Screens
  • Fire Alarms
  • False Alarms
  • Emergency Alarms
  • Telephone Lines
  • Alarm Screens
  • Emergency Ambulance Service
  • Medical Emergencies
  • PIC
  • Relative Priorities
  • Local Authorities
  • Non-Emergency Police
  • Fire Service

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs