Emergency dispatcher job description

The Access Transport Coordinator coordinates the transportation of patients in the CHS system. The Access Transport Coordinator performs initial triaging using approved clinical criteria to assure patient acceptance and admission are consistent with current protocols and procedures. The Access Transport Coordinator will work closely with the Bed/Capacity Coordinator to identify, trend and report barriers to patient throughput.

We are seeking Full Time, 3rd Shift
Come join our team!

Some examples of the daily work our Transfer Center team members process:

* Manage patient care in a fast pace, technology driven environment with other highly skilled team members
* Process and document patient information with respect to all guidelines and policies in place including regulatory knowledge of EMTALA, HIPAA, CHS ethics and compliance policies, and quality initiatives

Examples of Transport Coordinator day-to-day activities:

* Determines and documents the nature, location of requests, and level of priority and then dispatches the appropriate transportation resource.
* Acts as a liaison across many points of communication within Community Health Systems affiliates from physicians to nurses, as well as departments and facilities.
* Process and document patient information, with respect to all guidelines and policies in place including regulatory knowledge of EMTALA, CHS Ethics and Compliance policies, and quality initiatives.

The qualified candidate must have 3-5 years acute care experience (Preferred Critical Care or ER settings), Type 38 words/min. EMT Multistate/ Compact Licensure preferred due to services being offered in multiple states.

About this team:

Community Health Systems Transfer Center is a state of the art clinical assessment and patient placement hub composed of Registered Nurses (RN), Licensed Practical Nurse(LPN), Paramedics, Social Workers, and Therapists working together. Transfer Center team collaborates with CHS and Non CHS facilities along with affiliated providers to support with transfer processes.

What we offer:

* Competitive compensation
* Paid time off plans for vacations, holidays and illness
* Health insurance, including coverage for medical, dental, vision and prescription drugs
* 401(k) retirement plan
* Life and disability insurance
* Flexible spending accounts

Under the general supervision of the Supervisor, Emergency Call Center, performs a variety of duties including receiving, evaluating, prioritizing and relaying non-emergency and emergency calls to the appropriate response units in accordance with established procedures. Operates a variety of communications equipment including radio consoles, telephones, paging systems, overhead PA systems and computer-aided dispatch systems while upholding DFCI's core values and promoting the Security Department's mission for a safe and secure environment.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Responsibilities

* Receives, triages and records non-emergency and emergency response calls in accordance with standard operating procedures.
* Operates a variety of communications equipment including radio consoles, telephones, paging systems, overhead PA systems and computer-aided dispatch systems.
* Monitors security cameras and alarms for campus facilities to observe and report persons or objects that present risk or potential violation of policy.
* Performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and organization of the call center environment.
* Remains current with all policies and procedures.
* Participates in training, drills and competency assessments.
* Submits timely and accurate information in all communications and reports.
* Provide good customer service and maintain a professional and helpful telephone manner.

Qualifications

* High School diploma. A degree in criminal justice or related fields preferred. A combination of relevant experience and education will also be considered.
* Four years of customer service experience that includes customer service in an environment with frequent interruptions. Six years or more of customer service experience that includes customer service in an environment with frequent interruptions is preferred.
* Must submit to and pass a criminal background check.
* Must obtain and maintain required certifications in the following programs (training provided by department):
* CPR/AED/First Aid
* Certified 911 Telecommunicator
* AVADE/HDTS De-Escalation Training
* FEMA ICS 100
* Sentry-RMS Law Enforcement Training

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

* Demonstrated competency in DFCI dispatch systems including Dispatch Module, Aware, DFCI Paging, Report Exec, CCURE, Lynx and Mir 3.
* Maintain competencies (as demonstrated through experience, training, and/or testing).
* Good interpersonal skills, including the ability to be an effective team member and the ability to interact effectively at various social levels and across diverse cultures.
* Good organizational skills.
* Ability to prioritize and multi-task.
* Ability to speak clearly to broadcast announcements over public address.
* Ability to carry out instructions furnished in written, oral, or diagrammatic form.
* Ability to write routine correspondence legibly, including logs and reports.
* Ability to operate calmly and effectively in emergency situations

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

Are you looking for a rewarding and exciting career? A career where everyday is different. Do you have the desire to help and make a difference in your community? Archuleta County Combined Dispatch is looking for qualified 911 Dispatchers!

Our new, state of the art facility, located in Pagosa Springs, dispatches emergency service calls 24-hours per day, 365 days a year for public safety agencies in Archuleta County. This essential role ensures community safety through effective communications duties supporting Police, Fire, Sheriff's Office, and EMS agencies.

Dispatch duties include, but are not limited to:

• Receive and analyze incoming 911 calls, as well as non-emergent calls, for police, fire, rescue and medical assistance
• Utilize computer aided dispatch computer system to input, retrieve and maintain vital information
• Performing emergency medical dispatch when necessary
• Distribute calls for service via the 800 MHz radio system
• Monitors, inputs and retrieves various requests on the CCIC/NCIC system including warrant entries
• File police reports and maintain history records
• Prepare and maintain master name crime indexes
• Maintain radio log and recording

Qualified applicants should be passionate about learning and working in the Public Safety/Emergency Services, and have the ability to remain calm and professional in a variety of situations. In addition, they must meet the following qualifications:

• At least 18 years of age
• High School diploma or equivalent
• Demonstrate excellent verbal and written skills
• Ability to multi-task successfully in a fast paced environment
• Strong computer and typing skills
• Available to work different schedules, including weekends, over-night shifts and holidays
• One to three years prior experience preferred but not required

The hiring process for our Emergency Dispatchers is extensive and includes written tests, drug test, psychological test, and a personal history statement.

Archuleta County offers an excellent benefit package, including health and dental coverage, county match retirement plan, paid holidays, paid vacation, sick leave, 457 pre-tax retirement plans, and $50,000 of life and AD&D insurance.

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