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Emergency dispatcher resume examples from 2025

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Updated March 26, 2025
6 min read
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How to write an emergency dispatcher resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in emergency dispatcher-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These tips will help you demonstrate why you are the perfect fit for the emergency dispatcher position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

  1. Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
  2. Consider all the software and tools you use on a daily basis. When in doubt, list them!
  3. Make sure you use accurate and up to date terms for all the skills listed.
These five steps should give you a strong elevator pitch and land you some emergency dispatcher interviews.

Here are example skills to include in your “Area of Expertise” on an emergency dispatcher resume:

  • Computer Aided Dispatch
  • EMS
  • Customer Service
  • CAD
  • Public Safety Agencies
  • Non-Emergency Telephone Calls
  • Data Entry
  • Emergency Situations
  • CPR
  • Law Enforcement Agencies
  • NCIC
  • Computer System
  • Dispatch Police
  • Dispatch System
  • EMD
  • Emergency Response
  • Medical Dispatch
  • Radio Traffic
  • Alarm Signals
  • Outbound Calls
  • Inbound Calls
  • Stressful Situations
  • Medical Services
  • Radio Systems
  • Communications Equipment
  • Ambulances
  • TDD
  • Medical Emergencies
  • Radio Transmissions
  • Computer Screens

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the emergency dispatcher.

How to write emergency dispatcher experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

  • Use strong action verbs like Led, Built, or Optimized.
  • Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
  • Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are examples from great emergency dispatcher resumes:

Work history example #1

Emergency Dispatcher

Harris County

  • Dispatched 911 calls so that the appropriate EMS apparatuses responded to the emergencies.
  • Maintained a record of any discrepancies with the CAD.
  • Trained and certified in VCIN (Level A), NCIC, CPR, EMR, NIMS, and other programs.
  • Provided law enforcement support via data entry/retrieval in CAD and NCIC/CCIC.
  • Worked with and helped fellow public safety personnel including police, fire, and EMS personnel.

Work history example #2

911 Operator

ADT

  • Initiated outbound calls to established clients once systems have triggered.
  • Provided technical support for commercial and residential security systems.
  • Provided excellent customer service to ADT's clients Handled alarm dispatches, service requests and general customer inquiries.
  • Monitored computerized alarm systems installed in customers residents and commercial businesses.
  • Verified communication equipment, including radio consoles, telephones and computer systems.

Work history example #3

Emergency Dispatcher

Atlanta Police Department

  • Used multiple systems and screens while keeping citizens calm and talking.
  • Trained in Emergency Medical Dispatching (EMD), Computer Aided Dispatching (CAD) and Cardiopulmonary Resuscitation (CPR).
  • Dispatched a variety of emergency equipment to include police and notified Fire, EMS, and hazard units.
  • Operated the Ambulance Kept and Maintained Supply Records Assisted EMT's and Paramedic's with CPR and First-Aid
  • Graduated from the Jefferson County Sheriff's Dispatch Academy in 2001.

Work history example #4

Emergency Dispatcher

GEICO

  • Contacted a company to provide service to a customer who was in need of road service and provide an ETA.
  • Maintained continuous communication channels with customers and co-workers to sort their work related issues and doubts.
  • Negotiated prices with providers in order to assure that Geico receives the best price possible.
  • Formulated and enforced Service Center policies, procedures and quality according to GEICO assurance measures.
  • Organized and detailed oriented; knack for understand procedures and logistics.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Some College Courses in journalism

Pennsylvania State University, Main, PA

2011 - 2011

Highlight your emergency dispatcher certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your emergency dispatcher resume:

  1. Emergency Medical Technician (EMT)
  2. Emergency Medical Dispatcher Certification (EMD)
  3. Emergency Medical Dispatcher
  4. Emergency Telecommunicator Certification (ETC)
  5. Emergency Police Dispatcher Certification (EPD)
  6. Certified Emergency Manager (CEM)
  7. Communications Training Officer (CTO)
  8. First Aid, CPR and AED Instructor
  9. Emergency Fire Dispatcher Certification (EFD)
  10. OSHA Safety Certificate

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