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Emergency dispatcher skills for your resume and career

Updated January 8, 2025
3 min read
Emergency dispatcher example skills
Below we've compiled a list of the most critical emergency dispatcher skills. We ranked the top skills for emergency dispatchers based on the percentage of resumes they appeared on. For example, 11.9% of emergency dispatcher resumes contained computer aided dispatch as a skill. Continue reading to find out what skills an emergency dispatcher needs to be successful in the workplace.

15 emergency dispatcher skills for your resume and career

1. Computer Aided Dispatch

Here's how emergency dispatchers use computer aided dispatch:
  • Entered information into a computer aided dispatch system verifying location and type of equipment needed.
  • Utilized a Computer Aided Dispatch (CAD) program in addition to the state APSIN system.

2. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how emergency dispatchers use ems:
  • Receive patient information and relay to EMS and hospitals using medical terminology.
  • Leverage expertise in customer service and dispatch to facilitate law enforcement, fire, and EMS communications with the public.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how emergency dispatchers use customer service:
  • Performed specialized communication and dispatching work involving the operations activities of Orange County Utilities Customer Service Division.
  • Presented impeccable administrative and customer service skills resulting in the trust and confidence during supervisor absence.

4. CAD

Here's how emergency dispatchers use cad:
  • Enter 911 calls into CAD system with information gathered from the caller and arranged in order of events.
  • Experience in all types of computer programs, CAD (computer automated dispatching), Excel, PowerPoint.

5. Public Safety Agencies

Here's how emergency dispatchers use public safety agencies:
  • Serve as the communications link between the community and public safety agencies for 14 Military Installations in the Navy Region Southwest.
  • Receive and dispatch emergency calls from both the public as well as other public safety agencies.

6. Non-Emergency Telephone Calls

Here's how emergency dispatchers use non-emergency telephone calls:
  • Answer emergency 911 and non-emergency telephone calls.
  • Receive and respond to emergency and non-emergency telephone calls.2.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how emergency dispatchers use data entry:
  • Remained very focused and also performed data entry.
  • Job Duties:Monitoring public safety radio systems, research, data entry in a fast paced environment with attention to detail

8. Emergency Situations

Here's how emergency dispatchers use emergency situations:
  • Received public commendations for coordinating and disseminating information with field crews, mobile units and other CSU personnel in emergency situations.
  • Managed inbound calls by determining customer needs and notifying appropriate respondents to resolve emergency/non-emergency situations.

9. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how emergency dispatchers use cpr:
  • Completed training course and certified in Emergency Medical Dispatch (EMD), CPR certified, and NCJIS certified.
  • Provide CPR, First aid, and EMT directives over the phone to callers with needed.

10. Law Enforcement Agencies

Here's how emergency dispatchers use law enforcement agencies:
  • Collaborated with civilian law enforcement agencies and child welfare on family maltreatment.
  • Dispatch services for all local, city, county and NY State law enforcement agencies.

11. NCIC

Here's how emergency dispatchers use ncic:
  • Monitored, interpreted, and transmitted information using NCIC and OLETS systems per state law and department policy.
  • Collected and dispatched highly confidential information from LEIN, NCIC, CMIS and other various sources as requested.

12. Computer System

Here's how emergency dispatchers use computer system:
  • Monitor and operate several complex public safety communication equipment including radio consoles, security cameras, telephones, and computer systems.
  • Collect client information accurately and correctly input into computer system to provide for proper emergency response.

13. Dispatch Police

Here's how emergency dispatchers use dispatch police:
  • Determine priorities and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
  • Determine the nature of emergencies in order to dispatch police, fire, and medical in accordance with established procedures.

14. Dispatch System

Dispatch systems are organized systems for transport, distribution, and dispatch of products via coordinated logistics.

Here's how emergency dispatchers use dispatch system:
  • Evaluate information received and utilizes protocols provided through the computer-aided dispatch system to determine appropriate action or actions to betaken.
  • Monitored alarms and used computer-aided dispatch systems to summarize the critical information for public safety.

15. EMD

Here's how emergency dispatchers use emd:
  • Perform (EMD) emergency medical dispatch procedures until the police, fire fighters or paramedics arrived.
  • Utilize Emergency Medical Dispatching or EMD to citizens when calling in for medical emergencies.
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List of emergency dispatcher skills to add to your resume

Emergency dispatcher skills

The most important skills for an emergency dispatcher resume and required skills for an emergency dispatcher to have include:

  • Computer Aided Dispatch
  • EMS
  • Customer Service
  • CAD
  • Public Safety Agencies
  • Non-Emergency Telephone Calls
  • Data Entry
  • Emergency Situations
  • CPR
  • Law Enforcement Agencies
  • NCIC
  • Computer System
  • Dispatch Police
  • Dispatch System
  • EMD
  • Emergency Response
  • Medical Dispatch
  • Radio Traffic
  • Alarm Signals
  • Outbound Calls
  • Inbound Calls
  • Stressful Situations
  • Medical Services
  • Radio Systems
  • Communications Equipment
  • Ambulances
  • TDD
  • Medical Emergencies
  • Radio Transmissions
  • Computer Screens
  • Radio Consoles
  • Fire Alarms
  • Emergency Ambulance Service
  • Dispatch Emergency Services
  • Data Systems
  • Resuscitation
  • Non-Emergency Services
  • Dispatch Calls
  • Computer Equipment
  • Relative Priorities
  • Medical Calls
  • Departmental Procedures
  • Non-Emergency Police
  • AAA
  • Fire Service
  • Vehicle Registration
  • Criminal Histories
  • Two Way Radios
  • Question Callers

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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