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Top Emergency Medical Dispatcher Skills

Below we've compiled a list of the most important skills for an Emergency Medical Dispatcher. We ranked the top skills based on the percentage of Emergency Medical Dispatcher resumes they appeared on. For example, 10.6% of Emergency Medical Dispatcher resumes contained EMT as a skill. Let's find out what skills an Emergency Medical Dispatcher actually needs in order to be successful in the workplace.

The six most common skills found on Emergency Medical Dispatcher resumes in 2020. Read below to see the full list.

1. EMT

high Demand
Here's how EMT is used in Emergency Medical Dispatcher jobs:
  • Established a quick reference file for new dispatchers as well as EMTs and Paramedics who dispatch part-time.
  • Worked as a Field EMT in a first responder role.
  • Operated the Ambulance Kept and Maintained Supply Records Assisted EMT's and Paramedic's with CPR and First-Aid
  • Trained and proficient on all EMT Basic protocols.
  • Trained new EMT students, and dispatchers in patient care, emergency call taking and operations.
  • Dispatched various emergency personnel including police officers, fire department and EMT personnel utilizing several software programs and multi-tasking ability.

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2. EMD

high Demand
Here's how EMD is used in Emergency Medical Dispatcher jobs:
  • Received 911 calls using EMD standards; dispatched EMS and suppression units to emergency & non-emergency calls; Acting Lieutenant
  • Trained in emergency medical dispatch (EMD), handled nearly 850 calls each day.
  • Certified Emergency Medical Dispatcher (EMD).
  • Certified EMD Dispatch ambulances for transfers and emergency calls Answer phones
  • Advanced EMD/ETC National Registry Emergency Medical Technician Field Training Officer - Statewide Preceptor Program
  • Developed and implemented departments EMD program.

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3. CAD

high Demand
Here's how CAD is used in Emergency Medical Dispatcher jobs:
  • Maintained accurate documentation within CAD sheets for field crew safety and pertinent patient information obtained during the interrogation process.
  • Certified as an Emergency Medical Dispatcher through National Academies of Emergency Dispatch.
  • Assisted with data management and input information using specialized CAD system.
  • Entered information into the computer aided dispatch (CAD) system to verify the location and determine response.
  • Allocated resources to match constant system demands and input applicable information into the CAD system.
  • Entered all calls into CAD computer/ tracking system to assign appropriate unit for response.
  • Used Computer Aided Dispatch (CAD) to dispatch and monitor Fire/Medical apparatus.
  • Maintained a call for service log using a CAD system.
  • Dispatched fire police sheriff and medical using the cad system.
  • Mastered CAD system and quick, accurate information entry.
  • Certified by the National Academy of Emergency Dispatch.
  • Entered information into CAD (computer system), documented information received verbatim.

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4. EMS

high Demand
Here's how EMS is used in Emergency Medical Dispatcher jobs:
  • Managed and coordinated advance notification of patient arrival information to appropriate areas within Mayo Clinic utilizing local computer based paging systems.
  • Integrated computer-aided systems into safety protocol and designed training apparatus for those systems while at Utah State University.
  • Utilized common office hardware such as Fax/Copiers/ Switchboard systems/Multiple Computer types.
  • Handled emergency dispatches, service requests and general customer inquiries regarding police, fire, and reception services for EMS assistance.
  • Questioned clients to determine their locations, and the nature of their problems to determine type of response needed.
  • Dispatched EMS resources, utilized strong resource management skills in a dynamic and diverse service area.
  • Directed incoming, routine, and emergency calls related to EMS, dispatching appropriate personnel.
  • Entered warrants, lost and/or stolen items, stolen vehicles, etc, missing persons.
  • Dispatched from each Radio Fire/rescue, Sheriff, Marshal, EMS, and Police.
  • Answered calls for emergent and non emergent requests for police, fire and EMS.
  • Provided desktop support for specialized hardware and software systems used in public safety.
  • Dispatched EMS personnel for medical aid, critical care and non-critical care.
  • Recognized by local hospitals for high level of EMS care and transportation.
  • Retained access to, and security of highly sensitive computer systems.
  • Attended meetings with EMS partners and customers as necessary.
  • Answered 911 calls, dispatching appropriate EMS staff
  • Dispatched for Fire, Law and EMS.
  • Answered 911 calls and dispatched for Police, Fire, and EMS for 24 cities within Maricopa County.
  • Responded to emergency medical calls, dispatched Ems personnel and Air-Evac team when needed, giving callersmedical instructions
  • Created and implemented training and testing material for Fire / EMS Dispatchers.

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5. Patient Care

high Demand
Here's how Patient Care is used in Emergency Medical Dispatcher jobs:
  • Dispatched personnel promptly, in accordance with state and county regulations to maximize efficiency and quality patient care
  • Provided excellent customer service skills during patient care with the highest degree of courtesy and professionalism.
  • Answered end calls and kept up with ems to make great patient care was covered.
  • Carried out specific patient care duties under the direction of a Registered Nurse.

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6. CPR

high Demand
Here's how CPR is used in Emergency Medical Dispatcher jobs:
  • Answered 9-1-1 Emergency calls and provided critical care instructions to the caller (CPR, opening airways, etc.)
  • Provided emergency medical assistance to callers, i.e gunshot wounds, falls, CPR, SOB, etc.
  • Certified CPR, Medical response training, Call management and situation control training used daily.
  • Provided medical instructions to callers on issues such as childbirth and CPR.
  • Maintained First Responder, CPR, Haz - Mat and Communication I officer certifications.
  • Maintained CPR certification as required by the National Academy of Emergency Dispatchers.

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7. Pre-Arrival Instructions

high Demand
Here's how Pre-Arrival Instructions is used in Emergency Medical Dispatcher jobs:
  • Answered medical 911 calls, giving pre-arrival instructions while the ambulance was in route.
  • Answered e911 calls and gave pre-arrival instructions.
  • Provided pre-arrival instructions to callers, and ensured their safety, as well as the safety of responders.
  • Asked vital questions and provided pre-arrival instructions for emergency medical calls.
  • Asked vital questions and provided pre-arrival instructions to responding personnel.
  • Provided pre-arrival instructions for callers needing medical help.

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8. Non-Emergency Calls

high Demand
Here's how Non-Emergency Calls is used in Emergency Medical Dispatcher jobs:
  • Received non-emergency calls to the Sheriff's office and provided public information or dispatched non-emergency service personnel in response.
  • Received all emergency and non-emergency calls for town departments after hours of operations and made notifications as needed.
  • Answered incoming emergency/non-emergency calls, and provided the public with necessary help.
  • Received and dispatched police and fire personnel to emergency and non-emergency calls.
  • Responded to emergency and non-emergency calls for assistance and information.
  • Dispatched emergency and non-emergency calls to appropriate units.

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9. Appropriate Level

high Demand
Here's how Appropriate Level is used in Emergency Medical Dispatcher jobs:
  • Assured that the emergency vehicle is properly checked and that all fluids are at the appropriate level.

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10. Data Entry

high Demand
Here's how Data Entry is used in Emergency Medical Dispatcher jobs:
  • Handled data entry and filing of medical incident records.
  • dispatched police, fire, or ambulance services per 911 call *data entry *customer service
  • Remained very focused and also performed data entry.
  • Detailed implementation of data entry.
  • Performed data entry and reports generation from center database, creating end-of-month reports used to improve daily operations.
  • Assisted in some areas of administrative work including data entry, receptionist like duties, and file organization.

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Jobs With Trending Skills

11. Dispatch System

average Demand
Here's how Dispatch System is used in Emergency Medical Dispatcher jobs:
  • Utilized computer assisted dispatch system as well as internal global positioning for unit tracking.
  • Answered emergency calls using the Medical Priority Dispatch System (MPDS) and dispatched assistance to members carrying medical alert devices.
  • Trained on Computer Aided Dispatch System, including tickets, warrants and accessing the National Crime Information Center (NCIC).
  • Completed incidents on the Computer Aided Dispatch system.
  • Received fire and medical calls Dispatch emergency response personnel using digital and voice communication equipment computer dispatch system.
  • Dispatched emergency response personnel using digital and/or analog voice communications equipment, and/or an emergency computer dispatch systems.

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12. Computer System

average Demand
Here's how Computer System is used in Emergency Medical Dispatcher jobs:
  • Ensured medical transfers were entered into the computer system for the on coming shift.
  • Used computer system to assist with input of information for correct ambulance dispatch.
  • Performed data preparation tasks by entering information into the computer system and running necessary reports.
  • Used a variety of computer systems to access sensitive information pertaining to patient medical records.
  • Utilized multiple computer systems simultaneously to maintain flow and documentation.
  • Obtained information from appropriate government computer systems and relayed Information

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13. Fire Departments

average Demand
Here's how Fire Departments is used in Emergency Medical Dispatcher jobs:
  • Helped fire departments with transport of the less severe patients.
  • Assisted other fire departments or ambulance agencies needing additional units or coverage in specific events or emergencies.
  • Clarified requests from area fire departments for Advanced Life Support intercepts for 9-1-1 calls in the area.
  • Dispatched all units and representatives from fire departments, rescue squads, animal control, public utilities.
  • Used Computer Aided Dispatch for dispatching police and fire departments.
  • Dispatched calls for the city's Police and Fire Departments.

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14. Law Enforcement

average Demand
Here's how Law Enforcement is used in Emergency Medical Dispatcher jobs:
  • Retained knowledge of the types and kinds of ambulances, firefighting apparatus, law enforcement and rescue equipment.
  • Certified on the Indiana Data and Communications System and accurately made inquires and relayed inquires to Law Enforcement personnel.
  • Coordinated with law enforcement agencies and fire departments to send additional resources to ambulance crews as requested.
  • Requested teletype response from initiating law enforcement agency regarding a wanted subject in custody or a located stolen vehicle.
  • Entered pertinent information into computer dispatched law enforcement, medical services, and fire departments as situations required.
  • Performed oversight of dispatcher training and delegated agency ownership for complex emergency scenarios, inclusive of medical and law enforcement.

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15. Medical Records

average Demand
Here's how Medical Records is used in Emergency Medical Dispatcher jobs:
  • Collected pertinent information from the patient, family, and friends, medical records and prescriptions.
  • Relayed and faxed medical records in medical emergency situations.

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16. Status Charts

average Demand
Here's how Status Charts is used in Emergency Medical Dispatcher jobs:
  • Scanned status charts and computer screen to determine units available.

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17. Pertinent Information

average Demand
Here's how Pertinent Information is used in Emergency Medical Dispatcher jobs:
  • Collected pertinent information from callers for reporting the need for a transport.
  • Verified vehicle registration driving records, active warrants, criminal history and other pertinent information.
  • Received and processed requests for information regarding vehicle registration, driving records and warrants and provided pertinent information.
  • Maintained a highly professional demeanor while obtaining pertinent information in a high stressed environment.
  • Gathered pertinent information & dispatched help to customers' locations nationwide.
  • Researched several databases to locate pertinent information as quickly as possible.

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18. BLS

average Demand
Here's how BLS is used in Emergency Medical Dispatcher jobs:
  • Required to be BLS and ACLS certified.

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19. Medical Facilities

average Demand
Here's how Medical Facilities is used in Emergency Medical Dispatcher jobs:
  • Coordinated with other medical facilities for patients requiring higher levels of care, collaborating closely with ER physicians and patient administration.
  • Provided positive and respectful communication with customers during emergent and non-emergent needs for transportation to various medical facilities.
  • Received incoming calls for medical assistance and/or patient transportation from public service agencies, medical facilities, and private residences.
  • Tracked all communications with medical facilities, patient families, and crews.

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20. Medical Instructions

average Demand
Here's how Medical Instructions is used in Emergency Medical Dispatcher jobs:
  • Handled 911 calls by providing calm, specific medical instructions while caller/patient awaited ambulance arrival.
  • Provided Pre-arrival medical instructions to callers experiencing medical emergencies.
  • Provided emergency medical instructions to callers in advance of the arrival of trained medical personnel.

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21. Appropriate Resources

low Demand
Here's how Appropriate Resources is used in Emergency Medical Dispatcher jobs:
  • Coordinated with patients, their families, and medical facility staff to send appropriate resources.

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22. Medical Calls

low Demand
Here's how Medical Calls is used in Emergency Medical Dispatcher jobs:
  • Answered incoming Emergency Medical calls through the city's (Arlington) 911 system.
  • Answered emergency 911 medical calls Performed an efficient and stressful interview under tight time constraints.
  • Dispatched ambulances to medical calls via a analog radio system.
  • Answered 911 emergency calls and non emergency medical calls.
  • Received emergency and non emergency calls in the dispatch center including emergency medical calls.
  • Provided emergency medical instructions for all medical calls.

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23. Life Support

low Demand
Here's how Life Support is used in Emergency Medical Dispatcher jobs:
  • Dispatched and coordinated 911 calls for two Advanced Life Support Emergency Medical Service Ambulance Companies.
  • Provided life support services during medical emergencies on scene and en route to hospital.
  • Administered first-aid treatment and life support care to sick or injured persons in prehospital setting.
  • Provided basic and advanced life support services as an Emergency Medical Technician and Cardiac Rescue Technician.
  • Performed Basic Life Support as needed.
  • Provided Advanced Life Support to 911 patients and the community Performed patient care in emergent and non emergent situations.

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24. Radio Traffic

low Demand
Here's how Radio Traffic is used in Emergency Medical Dispatcher jobs:
  • Monitored radio traffic and communications.
  • Monitored radio traffic from officers, ensuring knowledge of officer location and safety.
  • Entered missing and/or stolen license plate information, monitoring and responding to radio traffic.
  • Managed radio traffic between EMS, Fire and Police personnel.
  • Monitored radio traffic and incoming phone calls, returned disconnect calls to determine the nature and location of the problem.
  • Dispatched and monitored all response vehicles required on scene of calls, handled all radio traffic, monitored weather.

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25. Computer Screens

low Demand
Here's how Computer Screens is used in Emergency Medical Dispatcher jobs:
  • Monitored four computer screens, while efficiently gathering, prioritizing, and documenting caller information.
  • Scanned computer screens, and contact field units in order to determine units available for dispatch.
  • Worked on 8 computer screens and 3 keyboards at once, good at multitasking.
  • Worked on 5 different computer screens with multi systems.

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26. Appropriate Units

low Demand
Here's how Appropriate Units is used in Emergency Medical Dispatcher jobs:
  • Dispatched appropriate units to response sites and obtained detailed information that was relayed to responding units.
  • Routed dispatch calls to appropriate units as well police and fire departments if needed.

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27. Medical Technician

low Demand
Here's how Medical Technician is used in Emergency Medical Dispatcher jobs:
  • Provided the proper staffing of emergency medical technicians in the cities of East Orange and Orange, NJ.

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28. Emergency Telephone Calls

low Demand
Here's how Emergency Telephone Calls is used in Emergency Medical Dispatcher jobs:
  • Received and responded to all emergency and non-emergency telephone calls.
  • Received and prioritized emergency telephone calls for service.
  • Facilitated emergency 911 and non-emergency telephone calls Dispatched appropriate emergency personnel for the county of Putnam Supervised inmates

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29. Training Classes

low Demand
Here's how Training Classes is used in Emergency Medical Dispatcher jobs:
  • Completed all mandatory education and training classes.Interacted with patients, families, hospital staff and the general public.

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30. Phone Lines

low Demand
Here's how Phone Lines is used in Emergency Medical Dispatcher jobs:
  • Answered emergency phone lines and dispatched corresponding emergency team for assistance.
  • Identified opportunity to reduce use of emergency phone lines for non-emergency calls.
  • Answered emergency telephone lines (E911) and routed appropriate personnel to emergent scenes.
  • Operated multiple computer programs and phone lines.
  • Worked 2 radios and 5 phone lines simultaneously.

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31. Question Callers

low Demand
Here's how Question Callers is used in Emergency Medical Dispatcher jobs:
  • Followed national protocols to question callers to determine location and seriousness of emergency and response needed.
  • Required to question callers to obtain the information needed to determine an appropriate course of action.

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32. Medical Assistance

low Demand
Here's how Medical Assistance is used in Emergency Medical Dispatcher jobs:
  • Contacted 911, Fire, and Medical assistance for people.

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33. Response Requirements

low Demand
Here's how Response Requirements is used in Emergency Medical Dispatcher jobs:
  • Determined response requirements and relative priorities of situations, and dispatched units in accordance with established procedures.
  • Determined response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Determined response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.
  • Determined response requirements and dispatched units in accordance with the established procedures.
  • Evaluated complaint and emergency-request information to determine response requirements.

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34. Ncic

low Demand
Here's how Ncic is used in Emergency Medical Dispatcher jobs:
  • Entered and modified Sex Offender files in NCIC/CCIC.
  • Certified on the Criminal Justice Information System (CJIS) and the National Crime Information Center (NCIC) system.
  • Obtained suspects' information through TCIC/NCIC for officers, and confirmed warrants that were active on violators.
  • Maintained tow logs, ran NCIC/GCIC checks for wants, driver's licenses, status and history.
  • Trained personnel to work receiving 911 calls, radio dispatch and in the NCIC/FCIC department.
  • Assisted officers and other LEO agencies with warrant information obtained from NCIC and FCIC database.

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20 Most Common Skill For An Emergency Medical Dispatcher

EMT10.6%
EMD10.3%
CAD9.3%
EMS9%
Patient Care7.8%
CPR6.6%
Pre-Arrival Instructions6.4%
Non-Emergency Calls5.6%

Typical Skill-Sets Required For An Emergency Medical Dispatcher

RankSkillPercentage of ResumesPercentage
1
1
EMT
EMT
10.6%
10.6%
2
2
EMD
EMD
10.3%
10.3%
3
3
CAD
CAD
9.3%
9.3%
4
4
EMS
EMS
9%
9%
5
5
Patient Care
Patient Care
7.8%
7.8%
6
6
CPR
CPR
6.6%
6.6%
7
7
Pre-Arrival Instructions
Pre-Arrival Instructions
6.4%
6.4%
8
8
Non-Emergency Calls
Non-Emergency Calls
5.6%
5.6%
9
9
Appropriate Level
Appropriate Level
2.5%
2.5%
10
10
Data Entry
Data Entry
2.5%
2.5%
11
11
Dispatch System
Dispatch System
2.3%
2.3%
12
12
Computer System
Computer System
1.9%
1.9%
13
13
Fire Departments
Fire Departments
1.7%
1.7%
14
14
Law Enforcement
Law Enforcement
1.7%
1.7%
15
15
Medical Records
Medical Records
1.7%
1.7%
16
16
Status Charts
Status Charts
1.7%
1.7%
17
17
Pertinent Information
Pertinent Information
1.7%
1.7%
18
18
BLS
BLS
1.6%
1.6%
19
19
Medical Facilities
Medical Facilities
1.5%
1.5%
20
20
Medical Instructions
Medical Instructions
1.4%
1.4%
21
21
Appropriate Resources
Appropriate Resources
1.4%
1.4%
22
22
Medical Calls
Medical Calls
1.3%
1.3%
23
23
Life Support
Life Support
1.1%
1.1%
24
24
Radio Traffic
Radio Traffic
1.1%
1.1%
25
25
Computer Screens
Computer Screens
1%
1%
26
26
Appropriate Units
Appropriate Units
0.9%
0.9%
27
27
Medical Technician
Medical Technician
0.9%
0.9%
28
28
Emergency Telephone Calls
Emergency Telephone Calls
0.8%
0.8%
29
29
Training Classes
Training Classes
0.8%
0.8%
30
30
Phone Lines
Phone Lines
0.7%
0.7%
31
31
Question Callers
Question Callers
0.6%
0.6%
32
32
Medical Assistance
Medical Assistance
0.6%
0.6%
33
33
Response Requirements
Response Requirements
0.6%
0.6%
34
34
Ncic
Ncic
0.6%
0.6%

9,954 Emergency Medical Dispatcher Jobs

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