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Emergency medical service manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Forrest Kuiper,

Linda Galocy

Below we've compiled a list of the most critical emergency medical service manager skills. We ranked the top skills for emergency medical service managers based on the percentage of resumes they appeared on. For example, 19.7% of emergency medical service manager resumes contained patient care as a skill. Continue reading to find out what skills an emergency medical service manager needs to be successful in the workplace.

15 emergency medical service manager skills for your resume and career

1. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how emergency medical service managers use patient care:

Assisted in directing and supervising all functions and activities in a patient care setting.
Served as EMT on the ambulance 48-72 hours a week providing direct patient care.1995-1997

2. Medical Services

Here's how emergency medical service managers use medical services:

Managed a hospital emergency room mental health crisis service which also provided social work support for ER medical services.
Directed safety and medical services to both employees and guests.

3. Performance Improvement

Performance improvement means an overall improvement of a business process to accomplish and achieve enhancement of the efficiency of the function/process, and to make it more profitable and economical, while the stated goals or objectives are accurately achieved and in a cost and time-efficient manner. Performance improvements can occur at several levels, including the employee level, the team level, the department or unit level, and the organization as a whole.

Here's how emergency medical service managers use performance improvement:

Worked directly with all department leadership to launch performance improvement initiatives to advance trauma care and patient outcomes throughout the organization.
Redesigned, implemented, and managed the physician medical staff performance improvement and peer review activities.

4. Critical Care

Here's how emergency medical service managers use critical care:

Redesigned care delivery model in critical care resulting in 600,000 dollar favorable improvement in labor expense.
Developed a critical care development program, coordinated a transport agreement with Emory University.

5. Regulatory Agencies

A regulatory agency is a Public Benefit Corporation (PBC) that is responsible for supervising certain human activities and controlling them to some extent. They are set up in some areas such as hospitals, law firms, and governmental setup to regulate safety standards. They prevent undue and unjust abuse of power in these setups.

Here's how emergency medical service managers use regulatory agencies:

Ensured compliance with federal, state, JCAHO and other regulatory agencies.
Maintain in contact with all regulatory agencies to ensure changes are incorporated into policies and procedures to ensure compliance.

6. QA

QA, or Quality Assurance is a procedure that entails all of the steps taken to avoid any errors in the manufacturing process or in the production of the goods that a company produces. It can also include ensuring the consistency of the services rendered. Quality assurance ensures that the quality of the service delivered to consumers meets or exceeds the promised expectations. This greatly aids in the prevention of any complications that might arise after the goods or services have been distributed. It makes sure that customers are satisfied.

Here's how emergency medical service managers use qa:

Participated in all safety and QA meetings including finding solutions and implementing solutions and recording findings.
Represent Dietary Department in Care interdepartmental meetings, QA and community events.

7. Staff Bylaws

Here's how emergency medical service managers use staff bylaws:

Revise and maintain the Medical Staff Bylaws, Rules & Regulations.
Facilitated the development of Medical Staff Bylaws and related governance documents.

8. Regulatory Standards

Here's how emergency medical service managers use regulatory standards:

Maintain Federal, State and other licensing regulatory standards for credentialing purposes.
Develop governing documents including bylaws, rules and regulations, policies and procedures that were compliant with accreditation and regulatory standards.

9. Health System

A health system or a health care system consists of the different health institutions, organizations, and other resources that promote health as a whole. One of the objectives of this is ensuring that all residents in a particular community or industry are protected and secured through an organized health system. Also, it is to protect people against financial crises because of illnesses or illnesses.

Here's how emergency medical service managers use health system:

Advance the professional development for social workers throughout the health system.
Implemented allied health credentialing process and entrance into the health system.

10. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how emergency medical service managers use oversight:

Manage the oversight of residents, fellows and students in allied health professions rotating through the facility.
Provided oversight to all ES support personnel which included over 50 volunteers.

11. Quality Improvement

Quality improvement (QA) is a systematic approach to eliminate or reduce rework, wastes, and losses in the production process. It is part of quality management, which aims to increase the ability to meet quality requirements. It manages change and uses data for making decisions to improve policies, programs, and results.

Here's how emergency medical service managers use quality improvement:

Monitored the quality improvement aspects of pediatric illness and assisted trauma program staff with monitoring pediatric trauma patient quality improvement.
Conduct quality improvement projects in accordance with strategic plan.

12. Patient Satisfaction

Here's how emergency medical service managers use patient satisfaction:

Worked with ED PI team to streamline processes with a goal of improved patient satisfaction and throughput times.
Report finding to the leadership team to help find ways to improve patient satisfaction.

13. Peer Review

Here's how emergency medical service managers use peer review:

Supported Quality Assurance/Peer Review process.
Developed medical staff peer review program.

14. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how emergency medical service managers use cpr:

Provided public education in the areas of: child passenger safety, public CPR classes and city safety camps.
Maintained all confidential personnel files, license and CPR compliance records.

15. OPPE

Here's how emergency medical service managers use oppe:

Develop Ongoing Practice Professional Evaluation (OPPE) program for physician profiling.
Produced OPPE reports utilizing MIDAS/Excel to meet new Joint Commission standards.

What skills help Emergency Medical Service Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What emergency medical service manager skills would you recommend for someone trying to advance their career?

Forrest Kuiper

Fire Chief, University of Alaska Fairbanks

In addition to academic education, experiential learning is a critical part of emergency services. The more experience you can gain, the better suited you are to being successful. In the next 3-5 years, leading with technology and innovation will lead to emergency services being more efficient and effective. Emergency services have always been all-hazard, but knowing the needs of your community will help you understand what they need.

What hard/technical skills are most important for emergency medical service managers?

Linda Galocy

Director and Assistant Dean, Clinical Associate Professor, Indiana University Northwest

Technical skills are dependent on the job, but working with multiple types of software at one time is very common in the health information profession. Patient records are electronic. Therefore, the ability to learn and adapt to electronic health record systems is a must. In addition, supportive software is typically used in order to get the work done, such as an encoder, which allows a medical coder to assign codes to a patient record, a release of information system that is utilized for tracking requests for patient records from the time the request is received until it is complete. The ability for
+a health information professional to understand an entire process, such as the revenue cycle. There are many individuals involved in the process of obtaining payment for healthcare services rendered, and it is important for everyone to do their job, do it correctly, and when errors occur, work together to correct those errors.

Do you want to know more?

List of emergency medical service manager skills to add to your resume

The most important skills for an emergency medical service manager resume and required skills for an emergency medical service manager to have include:

Patient Care
Medical Services
Performance Improvement
Critical Care
Regulatory Agencies
QA
Staff Bylaws
Regulatory Standards
Health System
Oversight
Quality Improvement
Patient Satisfaction
Peer Review
CPR
OPPE

Patient Safety
Health Professionals
Regulatory Compliance
Social Work
Medical Education
EMS
CMS
TJC
Direct Reports
Strategic Plan
State Regulations
CME
NCQA
Hospital Leadership
EMT

Hospital Administration
Advanced Life Support
FTE
Clinical Operations
Medicaid
JCAHO
Bed Hospital
ICU
Performance Evaluations
Clinical Privileges
Medical Care
Emergency Management
Medical Procedures
Staff Development
HIPAA

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Emergency Medical Service Manager Skills

Updated January 8, 2025

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