Emergency preparedness coordinator job description

As the Coordinator-Emergency Standards, you are the go to person for 911 process and procedures within TDS, external vendors and local and state government agencies. You will ensure accuracy of database entries between entities. In addition, you will ensure all processes and procedures are developed and maintained so that other resource within TDS can assist with processing 911 requests. Finally, you will ensure that the internal and external standards for 911/E911 and Number Management functions are met and handles escalations in these areas.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

TDS Telecommunications LLC (TDS Telecom/TDS ) delivers high-speed internet, TV entertainment, and phone services to more than 1,000 rural, suburban, and metropolitan communities across the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 2 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

+ Procedures - Develop and maintained procedures to handle 911 issues, 911 reporting and 911 database entry.

+ Reporting - Works with agencies internally and externally to make database updates and corrections. Develops and maintains reports to ensure entry accuracy.

+ Escalations - Act as the first and second level for all 911 escalations for internal co-workers, external vendors and state and local government agencies.

+ Continuous Process Improvement - participate in projects and activities related to the implementation and billing of E911 services with a constant focus on process improvement.

+ Miscellaneous 911 tasks - assist in the coordination and communication of changes to Regulatory rules affecting Contact Center activities.
Required Qualifications

+ Bachelor's degree or higher OR 4 years professional work experience.

+ 1+ years' experience as Advisor or Senior in a telephone company business office.

Other Qualifications

+ Experience with PC/Mainframe applications

+ Working knowledge of local tariffs

+ Working knowledge of TDS TELECOM billing system(s) and other customer care systems (Siebel, SABRE, DESI, CCM, etc).

+ Working knowledge of TDS TELECOM's relationship with interexchange carriers.

+ Ability to provide concise communications to a variety of audiences.

+ Ability to work as a team member with internal and external peers.

Benefits

As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!


External Company URL: www.tdsinc.com

Telecommute: Yes

**All the benefits and perks you need for you and your family:**

+ Benefits from Day One for FT/PT positions

+ Paid Days Off from Day One for FT/PT positions

+ Student Loan Repayment Program for FT/PT positions

+ Career Development

+ Whole Person Wellbeing Resources

+ Mental Health Resources and Support

+ Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)

**Our promise to you:**

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** Full Time

**Shift** : Monday - Friday typically but will need to be available/on call in case of facility emergencies

**Location:** Will cover 4 hospital locations: Hinsdale, LaGrange, GlenOaks and Bolingbrook

**The role you'll contribute:**

Coordinates the development, maintenance, and testing of an emergency management program. Provides necessary project management and support for all emergency preparedness sub-committee agenda items as needed.

**The value you'll bring to the team:**

+ Develops and maintains an emergency operations plan. Develops and manages the work of the emergency management committee, serving as the committee chair; represents the committee at other committees.

+ Manages the system for emergency preparedness reporting. Applies for and manages grants. Represents ministry on local and regional emergency planning and response activities and forums. Attends meetings with external agencies at the hospital, local, regional and state levels. Reports outcomes, decisions, recommendations to administration and appropriate sub-committees.

+ Helps facilitate emergency preparedness training. Develops, prepares and delivers education presentations to staff and others.

+ Support the implementation and continuous education of emergency systems throughout the organization. Ensures readiness for emergencies through the execution and critique of emergency preparedness drills.

**Qualifications**

**The expertise and experiences you'll need to succeed:**

+ Minimum of High school diploma or GED required.

+ Emergency Preparedness/Event Training Experience highly preferred

+ Safety Professional specializing in Healthcare

+ Hazardous Materials Professional

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

**Category:** Emergency Services

**Organization:** AdventHealth Hinsdale

**Schedule:** 1 - Day

**Shift:** AdventHealth Hinsdale


We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Northern Light A.R. Gould

Department: Security

Position is located:Northern Light A.R. Gould Hospital

Work Type: Full Time

FTE: 1.000000:

Work Schedule: 8:00 AM to 5:00 PM

Summary:

The Safety & Emergency Preparedness Officer oversees the safety and emergency preparedness programs of A.R Gould Hospital.

Responsibilities:

Officer:

· Attends meetings, conferences, and educational opportunities as necessary for the position.

· Coordinates/schedules educational programs, meetings/conferences, etc. as well as daily work programs.

· Consults with Administration on the job-related programs such as creation and enactment of policies and procedures, compliance with regulatory agencies, and code enforcement.

· Ability to exercise initiative, judgment and comprehend wide range of technical subjects.

· Promotes staff to follow established safety, security and emergency preparedness policies and procedures.

· Follow established methods and procedures (oral and written instructions).

· Courtesy in dealing tactfully with people in job performance beyond giving and receiving instructions.

· Sets example by maintaining professional and dignified behavior and speech by supporting guest relations and upholding Standards of Behavior and Service Excellence.

· Receives and responds in a friendly and helpful manner (telephone, emails and personal contact)

· Strong verbal, written, analytical, and interpersonal skills.

· Ability to organize and prioritize work and to meet deadlines.

· Participates in the Performance Improvement Program as necessary.

· Maintain a safe environment for healthcare workers, patients, and/or visitors complying with NLH policies and procedures; review, document and address all incidents and safety violations within area of responsibility; report all lost time due to reported work injuries within 24 hours to local HR BP or Safety contact; support and facilitate open and non-punitive communication among NLH employees, non-employed healthcare workers, patients and visitors, reporting and addressing patient and environmental safety concerns.

Safety Program:

· Chairs the ARG and AHC Safety Committees and prepares reports prior to committee meetings.

· Develops financial budgets (Operating and Capital) as necessary and manages the Safety Committee Safety Fund for purchasing safety-related equipment as necessary.

· Works directly with Worker's Compensation Specialist to ensure all injuries & incidents are followed up on in a timely manner.

· Oversees the 11-Point Safety Program in concert with the NLH Worker's Compensation Trust Group.

· Coordinates the Hazard Surveillance Surveys throughout the organizations

· Creates Safety Topics of the Month and promotes information to all personnel.

· Is chapter owner for The Joint Commission Environment of Care standards

· Oversees the Hazardous Materials and Wastes Programs and administrates the online Safety Data Sheets software program.

· Represents ARG on the Aroostook County Safety Directors Association.

Security Program:

· Develops financial budgets (Operating and Capital) as necessary.

· Is liaison between ARG and Security Services

Emergency Preparedness:

· Develops financial budgets (Operating and Capital) as necessary.

· Is liaison between ARG and community emergency preparedness partners

· Plans and coordinates response exercises to ensure ARG is prepared to respond to emergency situations in the community and within the organization.This may include, but is not limited to, creating exercise plans, assist with Incident Command, assist with decontamination, write After Action Reports and Improvement Plans, and observe/evaluate real world emergencies and scheduled exercises

· Chairs the ARG Emergency Preparedness Committee and prepares reports prior to the meetings

Competencies and skills:Essential:* 2+ years of relative work experience required.* Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.* Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.* Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials:

Education:Essential:* Associate's Degree

Working conditions:Essential:* Lifting, moving and loading 30 to 50 pounds. * Work with computers, typing, reading or writing.