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Become An Emergency Room Clerk

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Working As An Emergency Room Clerk

  • Getting Information
  • Processing Information
  • Interacting With Computers
  • Documenting/Recording Information
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Stressful

  • $28,000

    Average Salary

What Does An Emergency Room Clerk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become An Emergency Room Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Emergency Room Clerk Career Paths

Emergency Room Clerk
Medical Assistant Technician Team Leader
Operations Manager
7 Yearsyrs
Medical Assistant Specialist Team Leader
Office Manager
5 Yearsyrs
Medical Assistant Specialist Consultant
Account Manager
5 Yearsyrs
Unit Secretary Registered Nurse Team Leader
Service Manager
6 Yearsyrs
Unit Secretary Staff Nurse Consultant
Business Manager
6 Yearsyrs
Unit Secretary Office Administrator Executive Assistant
Administrative Manager
6 Yearsyrs
Medical Records Clerk Medical Coder Office Manager
Office Manager Of Human Resources
6 Yearsyrs
Medical Records Clerk Licensed Practical Nurse Registered Nurse Supervisor
Clinical Manager
8 Yearsyrs
Medical Records Clerk Specialist Operation Supervisor
Operations Director
9 Yearsyrs
Office Assistant Executive Assistant Office Manager
Practice Manager
9 Yearsyrs
Office Assistant Administrator Office Manager
Business Office Manager
7 Yearsyrs
Office Assistant Consultant Owner
Co-Owner
6 Yearsyrs
Licensed Practical Nurse Registered Nurse Supervisor Case Manager
Director Of Social Services
6 Yearsyrs
Licensed Practical Nurse Utilization Review Nurse Case Manager
Patient Care Manager
5 Yearsyrs
Patient Access Representative Coordinator Editor
Communications Manager
6 Yearsyrs
Patient Access Representative Registered Nurse Registered Nurse Supervisor
Clinical Director
9 Yearsyrs
Patient Access Representative Medical Coder Manager
Chief Executive Officer
8 Yearsyrs
Certified Nursing Assistant Lead Teacher Assistant Manager
Center Manager
6 Yearsyrs
Billing Specialist Medical Coder Billing Supervisor
Patient Account Manager
7 Yearsyrs
Certified Nursing Assistant Patient Service Representative
Supervisor, Patient Access
6 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Admitting Officer 2.9 years
Patient Registrar 2.8 years
Registration Clerk 2.7 years
Medical Clerk 2.7 years
Admitting Clerk 2.6 years
Admissions Clerk 2.5 years
Patient Liaison 2.4 years
Top Careers Before Emergency Room Clerk
Cashier 11.0%
Secretary 4.0%
Clerk 3.0%
Internship 2.9%
Waitress 2.3%
Top Careers After Emergency Room Clerk
Cashier 5.8%
Secretary 3.0%
Clerk 2.9%

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Top Skills for An Emergency Room Clerk

  1. Patient Care
  2. Medical Records
  3. Insurance Companies
You can check out examples of real life uses of top skills on resumes here:
  • Performed all clerical duties to maintain an organized efficient unit allowing medical staff to focus on patient care.
  • Registered emergency room patients, filed, retrieved medical records for the emergency room physician, responsible for processing emergency room admissions
  • Obtained insurance information and verified through insurance companies.
  • Routed emergency calls appropriately, paged individuals to inform about the telephone calls, using paging and interoffice communication equipment.
  • Perform computer data entry and management of patient information.

Emergency Room Clerk Demographics

Gender

Female

77.4%

Male

12.8%

Unknown

9.8%
Ethnicity

White

59.7%

Hispanic or Latino

18.1%

Black or African American

12.7%

Asian

6.3%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

76.2%

French

4.8%

Chinese

1.6%

Mandarin

1.6%

Turkish

1.6%

German

1.6%

Hebrew

1.6%

Gujarati

1.6%

Hindi

1.6%

Urdu

1.6%

Polish

1.6%

Arabic

1.6%

Hmong

1.6%

Armenian

1.6%
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Emergency Room Clerk Education

Schools

University of Phoenix

24.7%

Liberty University

5.5%

Grand Canyon University

5.5%

Delaware Technical and Community College

4.8%

Capella University

4.8%

Ashford University

4.1%

Mississippi Gulf Coast Community College

4.1%

American InterContinental University

4.1%

Oakland Community College

4.1%

Oklahoma State University

4.1%

Hinds Community College

3.4%

Strayer University

3.4%

Walden University

3.4%

Ultimate Medical Academy - Clearwater

3.4%

Grand Valley State University

3.4%

Wichita State University

3.4%

Stephen F Austin State University

3.4%

University of Delaware

3.4%

Ashworth College

3.4%

Kaplan University

3.4%
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Majors

Business

20.8%

Nursing

14.0%

Health Care Administration

13.8%

Medical Assisting Services

7.0%

Psychology

5.7%

Medical Technician

4.9%

General Studies

4.6%

Accounting

4.4%

Criminal Justice

4.3%

Education

2.3%

Nursing Assistants

2.3%

Secretarial And Administrative Science

2.0%

Liberal Arts

1.9%

Human Resources Management

1.9%

Social Work

1.8%

Health/Medical Preparatory Programs

1.7%

Management

1.7%

Computer Information Systems

1.7%

Computer Science

1.6%

Biology

1.6%
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Degrees

Other

35.9%

Bachelors

23.5%

Associate

18.9%

Certificate

8.7%

Masters

7.4%

Diploma

3.4%

License

1.3%

Doctorate

0.9%
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