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Emergency room clerk skills for your resume and career

Updated January 8, 2025
6 min read
Emergency room clerk example skills
Below we've compiled a list of the most critical emergency room clerk skills. We ranked the top skills for emergency room clerks based on the percentage of resumes they appeared on. For example, 42.7% of emergency room clerk resumes contained patients as a skill. Continue reading to find out what skills an emergency room clerk needs to be successful in the workplace.

15 emergency room clerk skills for your resume and career

1. Patients

Here's how emergency room clerks use patients:
  • Interviewed patients to obtain biographic, demographic, and financial data for registration purposes and entered information into hospital computer system.
  • Registered emergency room patients, filed, retrieved medical records for the emergency room physician, responsible for processing emergency room admissions

2. Medical Terminology

Here's how emergency room clerks use medical terminology:
  • Possess knowledge of medical terminology and strong inter-relation communication skills.
  • Use switchboard frequently and communicate clearly with doctors, nurses, and EMTs using medical terminology.

3. Insurance Verification

Here's how emergency room clerks use insurance verification:
  • Requested and collected any payments based on the insurance verification and estimated patient balances.
  • Register each patient which includes but not limited to insurance verification, validate demographics.

4. Triage

Triage is a method of prioritizing a patient or a group depending on the severity, diagnosis, and condition of the disease needing immediate medical care. It is often to determine a condition and identifying the appropriate destination before assessing where the patient will be going. A triage nurse commonly performs it.

Here's how emergency room clerks use triage:
  • Processed patient information into data system, categorizing priority admittance with or without triage.
  • Communicated between patients/family with triage or back-of-house areas for effective and efficient customer service.

5. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how emergency room clerks use patient care:
  • Provided patient care as an emergency medical technician and certified nursing assistant.
  • Licensed CNA -Responsible and accountable for accomplishing identified clerical tasks and patient care activities as delegated, directed, and assigned.

6. Patient Charts

Here's how emergency room clerks use patient charts:
  • Archived and filed medical and insurance information systematically into patient charts.
  • Assessed and evaluated all patients charts, assure all documents are signed, patient charts updated and medical insurance verified.

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7. Radiology

Radiology means a division of medicine that concentrates on the use of radiant energy or any other radioactive material in the process of diagnosis and ailment treatments. It deals specifically with X-rays and radiations bearing high-energy, used in medicine and diagnosis.

Here's how emergency room clerks use radiology:
  • Enter telephone consults for providers, Input order request for laboratory test, radiology, EKG request into CHCS.
  • Posted charges and payments using the Front Desk Check-In/Check-Out process for inpatient/outpatient radiology, b & surgery patients.

8. Patient Transfers

Here's how emergency room clerks use patient transfers:
  • Conducted patient transfers as well as coordinated emergency transport.
  • Facilitate patient transfers between multiple hospitals and medical facilities.

9. Computer System

Here's how emergency room clerks use computer system:
  • Ensured all insurance information needed for billing and collection processes were appropriately obtained and recorded in the computer system.
  • Entered patient information into computer system * Assisted nursing staff and technicians with non-critical support

10. Hippa

HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.

Here's how emergency room clerks use hippa:
  • Ensured HIPPA compliance for email, faxed, and uploaded patient documentation.
  • Ensured compliance to HIPPA and hospital confidentiality standards.

11. Physician Orders

Physician orders are an instruction or a set of instructions given to a patient by a doctor. This could range from being put on bedrest to being given a prescription to fill and take.

Here's how emergency room clerks use physician orders:
  • Transcribe and process physician orders accurately and legibly according to policy and procedures.
  • Processed physician orders, patient registration, and insurance information.

12. Patient Registration

Patient registration means a complex system that needs an acceptable and considerable level of preliminary data input for a patient, including collecting patients' demographic data, getting patients' contact and personal information, and getting the patient's health history.

Here's how emergency room clerks use patient registration:
  • Coordinated patient registration by obtaining pertinent personal and insurance information.
  • Preform data entry, verification, updating, editing of patient data and new patient registration.

13. Patient Demographics

Patient demographics carry basic information about a patient admitted to a healthcare facility. These demographics help in patient identification and allow the hospital management to categorize the information. This characterization helps in making the process of statistical analysis easy. Patient demographics normally include; date of birth, gender, ethnicity, sex, address, contact information, and medical history.

Here's how emergency room clerks use patient demographics:
  • Register patient information including verifying patient demographics, verifying and setting up correct insurance information, ordering office supplies.
  • Collect and verify patient demographic and insurance information upon admittance in a correct and timely manner.

14. Insurance Eligibility

Here's how emergency room clerks use insurance eligibility:
  • Verified insurance eligibility, filing, auditing, and general office duties
  • Verified insurance eligibility, collection of insurance co pays.

15. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how emergency room clerks use ems:
  • Greet EMS arrival and direct to charge nurse accordingly.
  • Partner with EMS personnel to ensure supplies are replaced and equipment is returned and maintained.
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List of emergency room clerk skills to add to your resume

Emergency room clerk skills

The most important skills for an emergency room clerk resume and required skills for an emergency room clerk to have include:

  • Patients
  • Medical Terminology
  • Insurance Verification
  • Triage
  • Patient Care
  • Patient Charts
  • Radiology
  • Patient Transfers
  • Computer System
  • Hippa
  • Physician Orders
  • Patient Registration
  • Patient Demographics
  • Insurance Eligibility
  • EMS
  • Patient Data
  • Vital Signs
  • EKG
  • Epic
  • Insurance Coverage
  • Appropriate Paperwork
  • Insurance Cards
  • Medical Insurance
  • Patient Accounts
  • Telephone Calls
  • Scheduling Appointments
  • Outpatient Services
  • Office Equipment
  • Hospital Policies
  • Meditech
  • Consent Forms
  • HIPAA
  • Order Entry
  • Medicaid
  • Hospital Regulations
  • Ambulances
  • CPR
  • Necessary Paperwork
  • Patient Admissions
  • Federal Regulations
  • Patient Intake
  • Word Processing
  • Medical Charts
  • PBX
  • Transferring Calls
  • Multi-Line Phone System
  • Insurance Claims
  • CPT
  • Hospital Admissions
  • Patient Confidentiality

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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