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Become An Emergency Services Director

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Working As An Emergency Services Director

  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Evaluating Information to Determine Compliance with Standards
  • Developing and Building Teams
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Make Decisions

  • $82,000

    Average Salary

What Does An Emergency Services Director Do

Medical and health services managers, also called healthcare executives or healthcare administrators, plan, direct, and coordinate medical and health services. They may manage an entire facility, a specific clinical area or department, or a medical practice for a group of physicians. Medical and health services managers must adapt to changes in healthcare laws, regulations, and technology.

Duties

Medical and health services managers typically do the following:

  • Work to improve efficiency and quality in delivering healthcare services
  • Develop departmental goals and objectives
  • Ensure that the facility in which they work is up to date on and compliant with new laws and regulations
  • Recruit, train, and supervise staff
  • Manage the finances of the facility, such as patient fees and billing
  • Create work schedules
  • Prepare and monitor budgets and spending to ensure departments operate within allocated funds
  • Represent the facility at investor meetings or on governing boards
  • Keep and organize records of the facility’s services, such as the number of inpatient beds used
  • Communicate with members of the medical staff and department heads

Medical and health services managers work closely with physicians and surgeons, registered nurses, medical and clinical laboratory technologists and technicians, and other healthcare workers. Others may interact with patients or insurance agents.

Medical and health services managers’ titles depend on the facility or area of expertise in which they work. The following are examples of types of medical and health services managers:

Nursing home administrators manage staff, admissions, finances, and care of the building, as well as care of the residents in nursing homes. All states require licensure for nursing home administrators; licensing requirements vary by state.

Clinical managers oversee a specific department, such as nursing, surgery, or physical therapy, and have responsibilities based on that specialty. Clinical managers set and carry out policies, goals, and procedures for their departments; evaluate the quality of the staff’s work; and develop reports and budgets.

Health information managers are responsible for the maintenance and security of all patient records and data. They must stay up to date with evolving information technology, current or proposed laws about health information systems, and trends in managing large amounts of complex data. Health information managers must ensure that databases are complete, accurate, and accessible only to authorized personnel. They also may supervise the work of medical records and health information technicians.

Assistant administrators work under the top administrator in larger facilities and often handle daily decisions. Assistants might direct activities in clinical areas, such as nursing, surgery, therapy, medical records, or health information. They also handle administrative tasks, such as ensuring that their department has the necessary supplies and that equipment is operational and up to date.

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How To Become An Emergency Services Director

Most medical and health services managers have at least a bachelor’s degree before entering the field. However, master’s degrees are common and sometimes preferred by employers. Educational requirements vary by facility.

Education

Medical and health services managers typically need at least a bachelor’s degree to enter the occupation. However, master’s degrees are common and sometimes preferred by employers. Graduate programs often last between 2 and 3 years and may include up to 1 year of supervised administrative experience in a hospital or healthcare consulting setting.

Prospective medical and health services managers typically have a degree in health administration, health management, nursing, public health administration, or business administration. Degrees that focus on both management and healthcare combine business-related courses with courses in medical terminology, hospital organization, and health information systems. For example, a degree in health administration or health information management often includes courses in health services management, accounting and budgeting, human resources administration, strategic planning, law and ethics, health economics, and health information systems.

Work Experience in a Related Occupation

Many employers require prospective medical and health services managers to have some work experience in either an administrative or a clinical role in a hospital or other healthcare facility. For example, nursing home administrators usually have years of experience working as a registered nurse.

Others may begin their careers as medical records and health information technicians, administrative assistants, or financial clerks within a healthcare office.

Important Qualities

Analytical skills. Medical and health services managers must understand and follow current regulations and adapt to new laws.

Communication skills. These managers must effectively communicate policies and procedures with other health professionals and ensure their staff’s compliance with new laws and regulations.

Detail oriented. Medical and health services managers must pay attention to detail. They might be required to organize and maintain scheduling and billing information for very large facilities, such as hospitals.

Interpersonal skills. Medical and health services managers discuss staffing problems and patient information with other professionals, such as physicians and health insurance representatives.

Leadership skills. These managers are often responsible for finding creative solutions to staffing or other administrative problems. They must hire, train, motivate, and lead staff.

Technical skills. Medical and health services managers must stay up to date with advances in healthcare technology and data analytics. For example, they may need to use coding and classification software and electronic health record (EHR) systems as their facility adopts these technologies.

Licenses, Certifications, and Registrations

All states require licensure for nursing home administrators; requirements vary by state. In most states, these administrators must have a bachelor’s degree, complete a state-approved training program, and pass a national licensing exam. Some states also require applicants to pass a state-specific exam; others may require applicants to have previous work experience in a healthcare facility. Some states also require licensure for administrators in assisted-living facilities. For information on specific state-by-state licensure requirements, visit the National Association of Long Term Care Administrator Boards.

A license is typically not required in other areas of medical and health services management. However, some positions may require applicants to have a registered nurse or social worker license.

Although certification is not required, some managers choose to become certified. Certification is available in many areas of practice. For example, the Professional Association of Health Care Office Management offers certification in medical management, the American Health Information Management Association offers health information management certification, and the American College of Health Care Administrators offers the Certified Nursing Home Administrator and Certified Assisted Living Administrator distinctions.

Advancement

Medical and health services managers advance by moving into higher paying positions with more responsibility. Some health information managers, for example, can advance to become responsible for the entire hospital’s information systems. Other managers may advance to top executive positions within the organization.

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Average Length of Employment
Hospital Director 3.3 years
Top Careers Before Emergency Services Director
Staff Nurse 19.6%
Director 7.4%
Nurse 4.0%
Paramedic 3.7%
Manager 3.3%
Supervisor 2.2%
Top Careers After Emergency Services Director
Director 9.6%
Manager 5.5%
Consultant 5.2%
Nurse 3.8%
Paramedic 3.0%

Do you work as an Emergency Services Director?

Emergency Services Director Demographics

Gender

Male

50.0%

Female

39.1%

Unknown

10.9%
Ethnicity

White

64.6%

Hispanic or Latino

14.0%

Black or African American

11.4%

Asian

6.2%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

46.7%

French

10.0%

Portuguese

6.7%

Russian

6.7%

Italian

6.7%

Swedish

3.3%

Chinese

3.3%

Turkish

3.3%

German

3.3%

Mandarin

3.3%

Carrier

3.3%

Polish

3.3%
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Emergency Services Director Education

Schools

University of Phoenix

23.5%

Walden University

10.4%

Webster University

7.7%

Grand Canyon University

7.7%

University of Texas at Arlington

6.0%

Troy University

3.3%

University of Alabama

3.3%

Michigan State University

3.3%

San Jose State University

3.3%

Cornell University

3.3%

George Mason University

3.3%

Western Governors University

3.3%

University of Florida

2.7%

Loma Linda University

2.7%

University of Saint Francis

2.7%

Villanova University

2.7%

University of North Texas

2.7%

Arizona State University

2.7%

Ohio State University

2.7%

State University of New York Buffalo

2.7%
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Majors

Nursing

31.5%

Business

24.1%

Health Care Administration

5.6%

Criminal Justice

5.2%

Management

3.8%

Social Work

3.5%

Medicine

2.4%

Medical Technician

2.4%

Public Administration

2.3%

Homeland Security

2.3%

Education

2.2%

Fire Science And Protection

2.1%

Computer Information Systems

1.9%

Biology

1.8%

Sociology

1.6%

Marketing

1.6%

Computer Science

1.5%

Public Health

1.5%

Psychology

1.5%

Human Resources Management

1.3%
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Degrees

Masters

41.7%

Bachelors

26.1%

Other

15.7%

Associate

7.0%

Doctorate

5.7%

Certificate

2.6%

Diploma

0.7%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$82,000
View Detailed Salary Report
$51,000
Min 10%
$82,000
Median 50%
$82,000
Median 50%
$82,000
Median 50%
$82,000
Median 50%
$82,000
Median 50%
$82,000
Median 50%
$82,000
Median 50%
$129,000
Max 90%
Best Paying Company
Steward Health Care System
Highest Paying City
San Francisco, CA
Highest Paying State
New Jersey
Avg Experience Level
4.2 years
How much does an Emergency Services Director make at top companies?
The national average salary for an Emergency Services Director in the United States is $82,237 per year or $40 per hour. Those in the bottom 10 percent make under $52,000 a year, and the top 10 percent make over $129,000.

Real Emergency Services Director Salaries

Job Title Company Location Start Date Salary
Director, Global Emerging Markets Citibank, N.A. New York, NY Sep 01, 2010 $250,000
Director, Fixed Income Emerging Markets Credit Suisse Securities (USA) LLC New York, NY Apr 29, 2016 $220,000
Director, Emerging Markets Barclays Capital Inc. New York, NY Sep 09, 2010 $220,000
Director, Emerging Markets Trading Barclays Bank PLC New York, NY Dec 02, 2013 $210,000 -
$324,000
Director Emerging Technologies Itron, Inc. Concord, MA Oct 01, 2011 $200,000
Director, Senior Emerging Markets Trader Natixis North America, Inc. New York, NY Jan 11, 2010 $200,000
Director, Senior Emerging Markets Trader Natixis North America LLC New York, NY Oct 25, 2010 $200,000
Director, Emerging Markets Pacific Gas & Electric Company San Francisco, CA Jul 01, 2010 $180,000
Director, Emerging Products Pacific Gas & Electric Company San Francisco, CA Jul 01, 2010 $180,000
Director, Emerging Markets Macro Trader UBS Securities LLC New York, NY Mar 30, 2015 $160,000 -
$225,000
Director, Emerging Markets Trader UBS Securities LLC New York, NY Mar 19, 2013 $160,000 -
$184,000
Director, Senior Structured Trader, Emerging Marke UBS Securities LLC Stamford, CT Oct 02, 2013 $159,200 -
$180,000
Director, Emerging Products Jive Software, Inc. Palo Alto, CA Oct 27, 2014 $154,107 -
$220,000
Director, Trader/Emerging Markets UBS Securities LLC Stamford, CT Oct 26, 2012 $150,500 -
$180,000
Director Emerging Solutions DFS Services LLC Riverwoods, IL Dec 30, 2013 $148,283 -
$180,000
Director, Emerging Markets Loan Program Solar Mosaic, Inc. Oakland, CA Sep 15, 2015 $130,000
Director, Emerging Markets Acist Medical Systems, Inc. Eden Prairie, MN Nov 01, 2009 $126,500
Director Emergency & Trauma Services Swedish Edmonds Edmonds, WA Feb 13, 2012 $125,000
Director of Emerging Technologies Doyensys Inc. Frisco, TX Oct 21, 2015 $120,000
Director, Emerging Markets Tishman Speyer Properties New York, NY Jun 21, 2010 $120,000
Director of Emerging Technologies A2Z, Inc. Columbia, MD Jul 26, 2015 $112,200

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Top Skills for An Emergency Services Director

  1. Emergency Situations
  2. Patient Care
  3. Bed Emergency Department Emergency Department
You can check out examples of real life uses of top skills on resumes here:
  • Direct and supervise personnel in fire and emergency situations as incident commander.
  • Played a key role in establishing clinical evaluation and patient care protocols while identifying gaps and recommending improvements regarding current services.
  • Managed and supervised a team of paid and volunteer staff supporting disaster response, disaster community education and emergency preparedness.
  • Redesigned policies and procedures to ensure timely delivery of emergency services based on severity of illness/injury and available resources.
  • Collaborated with internal and external parties as necessary to achieve goals and execute objectives often without formal authority.

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Top 10 Best States for Emergency Services Directors

  1. District of Columbia
  2. California
  3. Washington
  4. Rhode Island
  5. Nevada
  6. Arizona
  7. Maryland
  8. Florida
  9. New York
  10. Colorado
  • (97 jobs)
  • (925 jobs)
  • (200 jobs)
  • (33 jobs)
  • (44 jobs)
  • (111 jobs)
  • (132 jobs)
  • (354 jobs)
  • (353 jobs)
  • (169 jobs)

Top Emergency Services Director Employers

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