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Become An Emergency Services Director

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Working As An Emergency Services Director

  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Persons Outside Organization
  • Establishing and Maintaining Interpersonal Relationships
  • $154,000

    Average Salary

What Does An Emergency Services Director Do At Bay Cove Human Services

* Each year, Bay Cove provides effective, compassionate care to more than 20,000 individuals and families who face the challenges of developmental disabilities, mental illness, drug and alcohol addiction and aging at over 160 sites in Boston and southeastern Massachusetts.
* Our goal is to provide full, rich lives for people with the greatest challenges.
* Responsibilities include:
* Answering overnight phone calls.
* Complete assessments and treatment plans of children and adults who are in crisis in a comprehensive manner.
* Provides brief treatment and support until requisite community services can be accessed.
* Facilitates admission to acute inpatient care on an as needed basis.
* Salary: $50 flat rate for the night, $125 additional per case.
* sign-on bonus after 30 days of employment.
* For a complete job description, please contact recruiter@baycove.org

What Does An Emergency Services Director Do At Lahey Health

* Receives referrals & obtains necessary clinical information required for decision making & triage to appropriate level of care & bed/unit assignment.
* Coordinates and organizes referral, triage & admission activities.
* Consistently promotes professional working relationships between the hospital, referral sources and payors.
* Presents a positive demeanor that allows for respectful & courteous interaction with all internal and external customers.
* Maintains understanding of managed care contracts, insurance benefits, limitations, policies, procedures and forms.
* Provides psychiatric and substance use disorder evaluations of individuals to determine appropriate level of care.
* Secures inpatient placement & insurance authorizations for individuals when indicated.
* Provides crises intervention, both telephonic & on-site.
* Makes recommendations & referrals for alternate services when individual does not require inpatient level of care.
* Manages behavioral health bed census, tracks & logs all cases presented for behavioral health evaluation in Lahey Health Emergency Departments, facilitates & ensures timely evaluation & disposition of ED patients to reduce ED census.
* Demonstrates flexibility in work assignments, schedule, and the ability to adapt to changes in the workplace.
* Assists in admission process for referred inpatients (explains sign in procedure including CV & patient rights, registers admission, obtains vital signs, assesses safety issues).
* Communicates effectively with admitting MD & RN regarding patient status, urgent needs, and pertinent information.
* Utilizes and provides supervision in a positive and thoughtful manner so that professional improvement and development is enhanced.
* Attends administrative & clinical meetings that support the mission of the hospital.
* Participates in quality improvement activities that will have positive patient care outcomes.
* Is expected to support the hospital in such a manner that there is a strong and positive commitment to quality patient care.
* Supports administrative decisions even when not generally favored by the Emergency Psychiatric Services clinician.
* Has a clear understanding of hospital policies and protocols, and practices within those policies and protocols.
* Has understanding of regulatory agencies? expectations and guidelines (i.e. DMH, DPH, JCAHO, payors, etc.), and is expected to follow such guidelines.
* Maintains yearly/biyearly requirements for demonstrating competency in assigned areas.
* Willing to perform other duties not documented in the job description.
* Qualifications

What Does An Emergency Services Director Do At Minnesota Visiting Nurse Agency

* _
* Works in a physician dyad to accomplish these key functions:
* Develops long-range, strategic, and operational plans for the designated clinical program areas to ensure that patient care, programs and operational objectives of Hennepin Health System are being achieved.
* Integrates the vision, mission, and strategic plan within the designated clinical program area.
* Responsible for the operation and integration of clinical and business resources and needs within areas of accountability and for the measurement, assessment and continuous improvement of its services, productivity, quality and/or financial performance and supply chain management.
* Collaboratively establishes success indicators for the program and clinical areas that include clinical, functional and financial outcomes, patient and staff satisfaction, and measures performance against those indicators using a dashboard.
* Responsible for management of patient care processes for clinical and program areas.
* Promotes efficient organization of work to be done by determining the right level, skill mix and number of employees; ensures workforce is trained to competently perform the work required.
* Actively works with non-physician staff to ensure accountability for individual performance and clinical unit outcomes.
* Responsible for all human resources management for areas of accountability.
* Establishes an environment that promotes teamwork within and across clinical areas and the hospital, identifies team and individual developmental opportunities, and encourages individual contributions to overall team effectiveness.
* Provides clear expectations and standards of accountability to ensure consistency with the organizational mission and vision, as well as professional practice guidelines of staff.
* Role models professional and organizational commitment and excellence.
* Demonstrates a clear understanding of culture change and serves as a catalyst for change and continuous improvement.
* Clearly articulates and communicates the vision, mission, and values of Hennepin Health System.
* Maintains open communication lines in the flow of information to assure effectiveness in carrying out operations.
* Responsible for the preparation, review, and management of the clinical/program budget to meet or exceed budgetary expectations.
* Establishes and maintains systems to ensure compliance with all regulatory standards.
* Represents the program areas on internal external committees and project responsibilities and other assignments as deemed appropriate.
* Creates a caring and healing culture that fosters positive, effective nurse-patient relationships and positive, collaborative interdisciplinary relationships.
* Supports “Centered Around You” and works to create and sustain a culture that supports it.
* Develops leadership behaviors that support the staff to take responsibility, authority and accountability for decision making for patient care.
* Creates an environment of hope, creativity and innovation.
* Monitors and ensures that staff understand and comply with organizational standards, policies, procedures, and regulations.
* Provides leadership for Emergency Services and Critical Care growth and business development including strategic planning and implementation.

What Does An Emergency Services Director Do At HCA, Hospital Corporation of America

* Service
* Accurately identifies real/potential problems affecting the service and implements solutions with follow through and communication.
* Actively participates in service, departmental and hospital wide committees as assigned, providing ongoing communication to those one represents.
* Advances the patient experience agenda in the Emergency Department.
* People
* Coaches immediate subordinates providing feedback; constructive critique of work; facilitates individual development plan; and documents their job performance.
* Adheres to all Human Resource policies.
* Effectively communicates departmental, organization and industry information to staff.
* Facilitates evidence based employee engagement practices.
* Effectively builds strong relationships and networks to deliver upon organizational and department goals.
* Participate in employee and patient rounding and identifies and mentors potential future leaders
* Quality
* Enforces standards of emergency department care and develops processes to measure and ensure consistent compliance.
* Develops, implements, and evaluates an ongoing emergency services program which assures quality patient care consistent with the Hospital mission.
* Monitors compliance with regulatory, accrediting and hospital policy for patient services, and environmental and personnel safety.
* Oversees a PI program that consistently monitors and evaluates critical aspects of care.
* Is responsible for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures and professional standards.
* Follows the Hospital Exposure Control Plans/Blood borne and Airborne Pathogens.
* Finance
* Seeks new program strategies and/or program enhancements which would expand patient services.
* Develops, prioritizes and defends a capital equipment requests.
* Is responsible for the fiscal management of department; assures proper utilization of organization’s financial resources.
* Growth
* Advances the growth agenda for emergency services.
* Community
* Demonstrates a poised and confident demeanor that reassures others and commands respect within the organization and the community.
* Develops and builds strategic external networks.
* Supports HCA by:
* Promoting consistent positive patient interactions that advance the agenda of unparalleled patient service
* Practicing and adhering to the “Code of Conduct” philosophy and “Mission and Value Statement”
* Performing other duties as assigned
* LI
* AA1

What Does An Emergency Services Director Do At Hire It People, LLC

* List up to 6 key roles and responsibilities of this job
* Manage team of product managers and product analysts and provide the tools and support necessary to deliver on product plans and goals and individual professional growth
* Work closely with Marketing, Sales, IS, and other departments at CLIENT to-- ensure timely delivery of quality products.
* Work with product managers to evaluate and prioritize product features for-- inclusion into product roadmaps.
* Provides guidance in integrating feedback from customers to ensure a cohesive roadmap for the assigned portfolio that balances the needs of a variety stakeholder groups
* Develop product portfolio budgets and manage product portfolio P&L to-- meet and exceed goals.
* Work directly with customers to translate customer needs into product-- requirements and document requirements.
* Advocate and contribute to product vision and definition with the ability to ---sell--- ideas internally and foster ownership within the Product Management teams
* Functional Knowledge:
* Describe breadth and depth of knowledge of functional work and activities required
* Must have a deep understanding of software development life cycles and the-- underlying technologies in which CLIENT operates to facilitate solution strategies.
* Must also have deep understanding of the product lifecycle and know how to create and implement strategies for products at each phase of the life cycle
* Business Expertise:
* Describe knowledge and expertise required about the business and industry in which the business functions
* Specific airline, travel agency, or corporate travel experience is not required but it-- is a plus.
* Understands the business strategy of CLIENT and our external customers, and how the product portfolio should adapt to support these strategies; be able to communicate this throughout the organization
* The director needs to understand CLIENT's:
* Strategy & Key Business Objectives
* Business Units and their role in developing and supporting products
* Knowledge areas within the company

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How To Become An Emergency Services Director

Emergency management directors typically need a bachelor’s degree, as well as multiple years of work experience in emergency response, disaster planning, or public administration.


Emergency management directors typically need a bachelor’s degree in business or public administration, accounting, finance, emergency management, or public health. Some directors working in the private sector in the area of business continuity management may need to have a degree in computer science, information systems administration, or another information technology (IT) field.

Some smaller municipalities or local governments may hire applicants who have just a high school diploma. However, these applicants usually need extensive work experience in emergency management if they are to be hired.

Work Experience in a Related Occupation

Applicants typically need multiple years of work experience, often with the military, law enforcement, fire safety, or in another emergency management field, before they can be hired as an emergency management director. Previous work experience in these areas enables applicants to make difficult decisions in stressful and time-sensitive situations. Such experience also prepares one to work with various agencies to ensure that proper resources are used to respond to emergencies.

For more information, see the profiles on police and detectives, firefighters, police, fire, and ambulance dispatchers, and EMTs and paramedics.

Licenses, Certifications, and Registrations

Some states require directors to obtain certification within a certain timeframe after being hired in the position.

Many agencies and states offer voluntary certificate programs to help emergency management directors obtain additional skills. Some employers may prefer or even require a Certified Emergency Manager® (CEM®), Certified Business Continuity Professional (CBCP), or equivalent designation. Emergency management directors can attain the CEM designation through the International Association of Emergency Managers (IAEM); the certification must be renewed every 5 years. The CBCP designation is given by the Disaster Recovery Institute International (DRI) and must be renewed every 2 years.

Both associations require applicants to complete a certain number of continuing education courses prior to recertification.

Important Qualities

Communication skills. Emergency management directors must write out and communicate their emergency preparedness plans to all levels of government, as well as to the public.

Critical-thinking skills. Emergency management directors must anticipate hazards and problems that may arise from an emergency in order to respond effectively.

Decisionmaking skills. Emergency management directors must make timely decisions, often in stressful situations. They must also identify the strengths and weaknesses of all solutions and approaches, as well as the costs and benefits of each action.

Interpersonal skills. Emergency management directors must work with other government agencies, law enforcement and fire officials, and the general public to coordinate emergency responses.

Leadership skills. To ensure effective responses to emergencies, emergency management directors need to organize and train a variety of people.

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Emergency Services Director jobs

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Emergency Services Director Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • Arabic

  • German

  • Swedish

  • Sami

  • Chinese

  • Dutch

  • Japanese

  • Persian

  • Mandarin

  • Afrikaans

  • Carrier

  • Italian

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Emergency Services Director

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Emergency Services Director Education

Emergency Services Director

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Real Emergency Services Director Salaries

Job Title Company Location Start Date Salary
Director, Global Emerging Markets Citibank, N.A. New York, NY Sep 01, 2010 $250,000
Director, Fixed Income Emerging Markets Credit Suisse Securities (USA) LLC New York, NY Apr 29, 2016 $220,000
Director, Emerging Markets Barclays Capital Inc. New York, NY Sep 09, 2010 $220,000
Director, Emerging Markets Trading Barclays Bank PLC New York, NY Dec 02, 2013 $210,000 -
Director Emerging Technologies Itron, Inc. Concord, MA Oct 01, 2011 $200,000
Director, Senior Emerging Markets Trader Natixis North America LLC New York, NY Oct 25, 2010 $200,000
Director, Senior Emerging Markets Trader Natixis North America, Inc. New York, NY Jan 11, 2010 $200,000
Director, Emerging Markets Pacific Gas & Electric Company San Francisco, CA Jul 01, 2010 $180,000
Director, Emerging Products Pacific Gas & Electric Company San Francisco, CA Jul 01, 2010 $180,000
Director, Emerging Markets Macro Trader UBS Securities LLC New York, NY Mar 30, 2015 $160,000 -
Director, Emerging Markets Trader UBS Securities LLC New York, NY Mar 19, 2013 $160,000 -
Director, Senior Structured Trader, Emerging Marke UBS Securities LLC Stamford, CT Oct 02, 2013 $159,200 -
Director, Emerging Products Jive Software, Inc. Palo Alto, CA Oct 27, 2014 $154,107 -
Director Emerging Solutions DFS Services LLC Riverwoods, IL Dec 30, 2013 $148,283 -
Director, Emerging Markets Loan Program Solar Mosaic, Inc. Oakland, CA Sep 15, 2015 $130,000
Director, Emerging Markets Acist Medical Systems, Inc. Eden Prairie, MN Nov 01, 2009 $126,500
Director Emergency & Trauma Services Swedish Edmonds Edmonds, WA Feb 13, 2012 $125,000
Director of Emerging Technologies Doyensys Inc. Frisco, TX Oct 21, 2015 $120,000
Director, Emerging Markets Tishman Speyer Properties New York, NY Jun 21, 2010 $120,000
Director of Emerging Technologies A2Z, Inc. Columbia, MD Jul 26, 2015 $112,200
Director of Emerging Markets Biohealth, LLC Miami, FL May 15, 2012 $106,800

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Top Skills for An Emergency Services Director


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Top Emergency Services Director Skills

  1. Crisis Intervention Services
  2. Emergency Services
  3. Emergency Department
You can check out examples of real life uses of top skills on resumes here:
  • Provide crisis intervention services to clients who are dangerous to self or others.
  • Administered, coordinated, trained and supervised volunteers in various aspects of Disaster Services and Armed Forces Emergency Services.
  • Represent the emergency department at the organizational level.
  • Travel throughout Kentucky to educate and assist rural health care providers with delivery of mental health services.
  • Attend parent meetings to provide security information and safety updates.

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