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Emergency services dispatcher education requirements

Updated January 8, 2025
2 min read
Usually, emergency services dispatchers don't need a college education. The most common degree for emergency services dispatchers is bachelor's degree with 35% graduates, with only 26% emergency services dispatcher graduates earning high school diploma. Emergency services dispatchers who decided to graduate from college often finish University of Phoenix or Middle Georgia State University. Some good skills to have in this position include computer aided dispatch, cad and patrol.

Popular emergency services dispatcher certifications include Emergency Medical Dispatcher Certification (EMD), Emergency Medical Technician (EMT), or Emergency Medical Dispatcher. To improve emergency services dispatcher qualification and skills, we prepared some online courses to help in emergency services dispatcher education paths.

What education do you need to become an emergency services dispatcher?

What degree do you need to be an emergency services dispatcher?

The most common degree for emergency services dispatchers is bachelor's degree, with 35% of emergency services dispatchers earning that degree. The second and third most common degree levels are high school diploma degree at 26% and high school diploma degree at 26%.
  • Bachelor's, 35%
  • High School Diploma, 26%
  • Associate, 26%
  • Diploma, 6%
  • Other Degrees, 7%

What should I major in to become an emergency services dispatcher?

You should major in criminal justice to become an emergency services dispatcher. 24% of emergency services dispatchers major in criminal justice. Other common majors for an emergency services dispatcher include business and general studies.

Best majors for emergency services dispatchers

RankMajorPercentages
1Criminal Justice23.9%
2Business22.7%
3General Studies6.4%
4Psychology4.6%
5Liberal Arts4.3%

20 best online courses for emergency services dispatchers

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1. CVS Health Call Center Customer Service

coursera

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. Health in Complex Humanitarian Emergencies

coursera

The Center for Humanitarian Emergencies is a partnership between CDC's Emergency Response and Recovery Branch and the Rollins School of Public Health that drives global collaboration, research and evidence based training to improve the lives and well-being of populations impacted by humanitarian emergencies. - Center for Humanitarian Emergencies: http://www.che.emory.edu/ - CDC's Emergency Response and Recovery Branch: http://www.cdc.gov/globalhealth/healthprotection/errb/index.html This course...

3. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

4. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

5. Fintech Startups in Emerging Markets

coursera

The University of Cape Town’s specialization will give aspiring entrepreneurs the tools to understand the technological innovations and challenges the financial services industry faces in the emerging market context. The specialization covers foundations of the changing financial regulations, new technological applications like blockchain or artificial intelligence and design thinking for startups in emerging markets. Through real-world case studies, you will see how this technology can unlock...

6. Customer Service Basics: Improve your Service now

udemy
4.5
(889)

The basic golden rules to kickstart your service...

7. Personal Emergency Planning (Coronavirus - COVID-19 Edition)

udemy
4.5
(1,490)

Learn how to prepare for and respond to all the different kinds of emergencies that could befall you including COVID-19...

8. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

9. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

10. Customer Service: Keep 'em coming back!

udemy
4.5
(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

11. Customer Service

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4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

12. Outstanding Customer Service - The Ultimate Guide!

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4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

13. SAP Customer Service (CS/SM) - Service Management module

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4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

14. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

15. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

16. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

17. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

18. Truck Dispatcher - Working with owner operators

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4.6
(724)

Work and earn...

19. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

20. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Average emergency services dispatcher salary by education level

According to our data, emergency services dispatchers with a Bachelor's degree earn the highest average salary, at $41,057 annually. Emergency services dispatchers with a Associate degree earn an average annual salary of $40,710.
Emergency services dispatcher education levelEmergency services dispatcher salary
High School Diploma or Less$39,528
Bachelor's Degree$41,057
Some College/ Associate Degree$40,710

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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