Emergency services dispatcher job description

**$20,000 Sign-on Bonus and Relocation assistance for eligible external candidates who meet all conditions for payment - this is in addition to the fantastic benefits and compensation package offered by Providence that begin on your first day of employment.**

Here, nurses are not simply valued-they're invaluable. Nurses thrive in our culture of connection where encouragement, mutual respect and understanding are the focus. We listen to your goals and aspirations and partner with you in achieving them, because we know that to inspire and retain the best nurses, we must support them. Learn why over 45K nurses choose to work at Providence by visiting our Nursing Institute page .
**Required qualifications:**

+ For promotion to Staff Nurse IV, meets criteria determined by the Clinical Ladder Board. Must submit application and undergo interview for initial determination of status change.

+ Required upon hire: California Registered Nurse License

+ Required upon hire: National Provider BLS - American Heart Association

+ Provider ACLS - American Heart Association upon hire:

+ Provider PALS - American Heart Association upon hire:

**Preferred qualifications:**

+ Bachelor's Degree in Nursing.

+ 3 years Acute care experience.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

**About Providence**

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

**About the Team**

The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Northern California, Providence provides health care services to Eureka, Redwood, Petaluma, Napa and Santa Rosa.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

**Requsition ID:** 121769
**Company:** Providence Jobs
**Job Category:** Nursing-Patient Facing
**Job Function:** Nursing
**Job Schedule:** Full time
**Job Shift:** Day
**Career Track:** Nursing
**Department:** 7820 EMERGENCY SVC
**Address:** CA Santa Rosa 1165 Montgomery Dr

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Tallgrass Creek is a beautiful 65-acre continuing care retirement community located in Overland Park, just minutes from Kansas City and the Kansas and Missouri border. We're part of a growing network of communities managed and developed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing.
Ethan. Facilities. (3 years)- _"I really like the fun Atmosphere."_

James. Trainer. (2 years)- _"I love working here. Tallgrass Creek is by far the best place to work."_

We are hiring a Security/Emergency Services Dispatcher for our gated retirement community. This position dispatches emergency and routine calls for service as well as develops relationships with residents and visitors, providing personalized customer service and hospitality that exceeds expectations.

Compensation: commensurate with experience starting at $16.11 per hour

**How you will make an impact:**

+ Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion

+ Monitor the Emergency Call System for independent living

+ Track the status of residents involved in emergency situations

+ Monitor Fire Alarm System

+ Dispatch ambulance, private ambulances, or 911 as needed

+ Provide assistance to other departments, as needed

**What we offer:**

+ Competitive benefits packages including medical, dental, vision, and PTO starting the calendar month after your start date.

+ 401k for all employees 18 and over. Company contribution up to 3% once eligible.

+ Gated community with 24/7 security

+ Free onsite parking at all of our communities and corporate offices

+ Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.

+ Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.

+ A culture of diversity and inclusion, which builds on our values, vision, and mission

**What you will need:**

+ High school diploma or GED required

+ Prior experience in 911 call-taking/dispatching or Emergency Medical Services (preferred)

+ Ability to maintain composure, deal calmly with emergencies and ambiguity, and to learn quickly when facing new problems. Must have situational awareness

Ability to communicate calmly with Residents, visitors, and all levels of staff; act in a reassuring manner and adept at diplomacy and tact while displaying good judgment

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Anticipated Work Schedule(s):

Day Shift - 10 hour shifts, 4 days a week (5:00am - 3:00pm)

Swing Shift - 10 hour shifts, 4 days a week (2:00pm - 12:00am)

Night Shift - 10 hour shifts, 4 days a week (12:00am - 10:00am)

Schedule subject to change

REPOST

Answers emergent and non-emergent telephone and text calls in an enhanced 911 environment. Dispatches law enforcement agencies, fire departments, search and rescue, and medical units. Provides pre-arrival instructions on medical and fire calls. Performs data entry and retrieval within multiple computer systems. This position is part of the Emergency Services Dispatcher career progression series, which includes Emergency Services Dispatcher II, Emergency Services Dispatcher I, Emergency Services Dispatcher, and Senior Emergency Services Dispatcher. An employee is eligible to advance to the next position within the series when the employee has met the criteria for advancement as notated within the job description and has received a recommendation from the Hiring Authority. Essential Duties/Responsibilities

* Answers emergent and non-emergent telephone calls on a multi-line phone system. Answers text calls through approved web-based service provider. Interviews callers, prioritizes and documents information, and ensures timely notification to the appropriate agency.
* Provides emergency medical and fire pre-arrival instructions when appropriate.
* Enters and monitors all calls for service and unit activities utilizing a Computer Aided Dispatch System (CAD) for numerous law enforcement agencies, fire departments, and several individual County departments. Maintains handwritten cards in the event of a CAD failure.
* Dispatches law enforcement agencies, fire departments, search and rescue, and medical units using a digital 800 MHz radio system. Operates various paging systems.
* Provides investigative support through data entry/retrieval in CAD, NCIC/CCIC, the records management system, and the jail management system. Conducts searches for warrants, driving status, registration, and criminal histories. Relays information to appropriate personnel.
* Monitors inter-agency emergency notification systems (i.e., EMSystem, Tracker, flood surveillance cameras, etc.).
* Operates and performs routine checks for telephone and radio recording systems. Coordinates repairs to systems as needed.
* Provides courtroom testimony as required.
* Performs other duties as required.

Qualifications

Knowledge, Skills, and Abilities:

* Must be honest, truthful, trustworthy, and possess a high degree of personal integrity.
* Knowledge of geographical locations within El Paso County and outside agencies, their responsibilities, and jurisdictional boundaries preferred.
* Able to use computer, radio, and telephone systems utilized in the emergency dispatch environment.
* Ability to monitor multiple computer systems as well as monitor multiple radio and telephone systems.
* Ability to effectively handle varying degrees of stress in a multitude of emergency and non-emergency situations.
* Must be multi-task oriented with the ability to execute complex oral and written instructions.
* Ability to communicate with the general public, law enforcement personnel, and outside agencies in a professional and courteous manner during time of extreme stress and time constraints.
* Ability to type a minimum of 40 words per minute and pass the pre-employment testing, which includes an auditory typing test.
* Ability to work in a fast-paced, high stress environment.
* Maintain regular and punctual attendance.

Required Education and Experience:

* High school diploma or equivalent education.
* Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

PreferredEducation and Experience:

* One (1) year emergency dispatch experience.

Licenses/Certificates:

* Must possess and maintain a valid Driver's License.
* Must obtain and maintain Criminal Justice Information System (CJIS) Compliance within six months of employment.
* International Academy of Emergency Medical Dispatch Certification preferred.

Pre-Employment Requirements:

* Must pass background investigation, motor vehicle record check, drug screen, hearing and vision test, and truth verification examination.

Work Conditions

Duties are performed in a high stress, indoor emergency dispatch environment. Operations are 24 hours per day, seven days per week, including weekends and holidays. Must be able to work shift work and varying schedules to include holidays, weekends, and overtime. Prolonged periods of standing or sitting may be required. Must adhere to the standardized dress code policy.