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Emergency services dispatcher skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical emergency services dispatcher skills. We ranked the top skills for emergency services dispatchers based on the percentage of resumes they appeared on. For example, 14.3% of emergency services dispatcher resumes contained computer aided dispatch as a skill. Continue reading to find out what skills an emergency services dispatcher needs to be successful in the workplace.

15 emergency services dispatcher skills for your resume and career

1. Computer Aided Dispatch

Here's how emergency services dispatchers use computer aided dispatch:

Determined location, priority, and dispatched units in accordance with established procedures by using a computer aided dispatch system.
Used established protocols and the computer aided dispatch system to evaluate the situation and take the appropriate actions.

2. CAD

Here's how emergency services dispatchers use cad:

Received emergency alarms by telephone, Telecommunications Device for the Deaf (TDD), computer interface, and CAD equipment.
Dispatched towing service for members in need over two way radio, CAD and telephone; 70 calls per day.

3. Patrol

Here's how emergency services dispatchers use patrol:

Assured customers were in safe location and dispatched out medical and patrol services whenever needed.
Obtain and communicate accurate information to police officers on patrol - Multi-task using digital and audio technologies during emergency situations

4. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how emergency services dispatchers use ems:

Monitored radio communications for Law Enforcement, Fire Department, and EMS ensuring the correct information was passed on.
Dispatched a variety of emergency equipment to include police and notified Fire, EMS, and hazard units.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how emergency services dispatchers use customer service:

Full Customer service experience utilized within this position to assure each individual receives one-on-one, personal assistance.
Maintained professionalism in high intensity situations and among several customer service needs at once.

6. Emergency Situations

Here's how emergency services dispatchers use emergency situations:

Dispatched, maintained accountability of patrols and forces to sometimes hostile or emergency situations.
Dispatched all emergency workers to emergency and non emergency situations.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how emergency services dispatchers use data entry:

Completed data entry and removal of items and/or persons into the National Crime Information System (NCIC).
Managed personnel and data entry into LEADS and NCIC computers.

8. NCIC

Here's how emergency services dispatchers use ncic:

Assisted Law Enforcement in researching information in APSIN, NLETS and NCIC.
Input missing child alerts and missing property through the NCIC system.

9. Service Calls

Here's how emergency services dispatchers use service calls:

Received and dispatched emergency service calls from the public requesting law enforcement, fire, ambulance or other emergency services.
Answered general service calls and transferring them to the appropriate city and/or county offices.

10. Dispatch System

Dispatch systems are organized systems for transport, distribution, and dispatch of products via coordinated logistics.

Here's how emergency services dispatchers use dispatch system:

Dispatch public safety personnel and equipment using a computer assisted dispatch system and peripheral equipment.
Relayed road service requests to towing facilities via telephone, digital, and fax dispatch systems.

11. Computer System

Here's how emergency services dispatchers use computer system:

Navigate internal computer system to look up customer information and update policies.
Demonstrate expert knowledge of proprietary computer system and technology used.

12. Radio Traffic

Here's how emergency services dispatchers use radio traffic:

Monitored radio traffic and incoming phone calls, returned disconnect calls to determine the nature and location of the problem.
Dispatch Police departments to emergency calls and handle incoming radio traffic.

13. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how emergency services dispatchers use cpr:

Certified in VCIN as well as CPR and First Aid for Children and Adults.
Maintained emergency medical dispatch, CPR, and AED certifications.

14. Background Checks

Here's how emergency services dispatchers use background checks:

Researched vehicle license and registration status when in question as well as conducted background checks for warrants and illegal activity.
Conducted over 500 security clearance background checks for DOD civilians and Active Duty Navy personnel with 223 discrepancies.

15. Computer Screens

Here's how emergency services dispatchers use computer screens:

Scanned computer screens, and contact field units in order to determine units available for dispatch.
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.

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List of emergency services dispatcher skills to add to your resume

The most important skills for an emergency services dispatcher resume and required skills for an emergency services dispatcher to have include:

Computer Aided Dispatch
CAD
Patrol
EMS
Customer Service
Emergency Situations
Data Entry
NCIC
Service Calls
Dispatch System
Computer System
Radio Traffic
CPR
Background Checks
Computer Screens
Medical Services
Stressful Situations

Law Enforcement Agencies
Telephone Calls
Emergency Police
Phone Lines
Tow Truck
Non-Emergency Phone Calls
Alarm Systems
Computer Programs
EMD
Inbound Calls
Medical Emergencies
Clets
ETA
Emergency Road Service
AAA
Transmitters
Customer Calls

Policy Holders
Radio Communications
Professional Services
TDD
Computer Equipment
Outbound Calls
GPS
Communications Equipment
Ambulances
CCTV
Roadside Assistance
Insurance Coverage
Data Systems
Medical Calls
Customer Inquiries
Fire Alarms

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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