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Emergency telecommunications dispatcher skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical emergency telecommunications dispatcher skills. We ranked the top skills for emergency telecommunications dispatchers based on the percentage of resumes they appeared on. For example, 13.2% of emergency telecommunications dispatcher resumes contained ems as a skill. Continue reading to find out what skills an emergency telecommunications dispatcher needs to be successful in the workplace.

15 emergency telecommunications dispatcher skills for your resume and career

1. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how emergency telecommunications dispatchers use ems:
  • Answer emergency and non-emergency calls throughout Butler County, PA and dispatch fire, police and EMS units to the scene.
  • Assisted the County in being recognized as an accredited center of excellence for Police, Fire, and EMS through IAED.

2. Computer Aided Dispatch

Here's how emergency telecommunications dispatchers use computer aided dispatch:
  • Trained in Emergency Medical Dispatching (EMD), Computer Aided Dispatching (CAD) and Cardiopulmonary Resuscitation (CPR).
  • Utilize a multiple line phone system, computer aided dispatch, web based programs and 800 mega hertz radios.

3. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how emergency telecommunications dispatchers use cpr:
  • State and National Academies of Emergency Dispatch certification, CPR,Telecommunicator and DCI certifications.
  • provide 911 callers with Pre-arrival instructions, CPR instructions *relay pertinent information to responding

4. Public Safety Agencies

Here's how emergency telecommunications dispatchers use public safety agencies:
  • Utilize a Records Management system for the purpose of assisting the Police Department and other Public Safety agencies.
  • Communicate effectively and in a professional manner with the public safety agencies Rhea County communications serve.

5. CAD

Here's how emergency telecommunications dispatchers use cad:
  • Used CAD to determine appropriate agency response, ensure that request for calls were routed to the appropriate agency /console assignment.
  • Dispatch personnel and equipment to scene of emergency while maintaining radio contact & monitoring CAD to determine units available.

6. NCIC

Here's how emergency telecommunications dispatchers use ncic:
  • Document, distribute and maintain secure storage of classified National Criminal Information Center (NCIC) materials.
  • Enter criminal warrants in NCIC, document data on spreadsheets, and file paperwork.

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7. Law Enforcement Agencies

Here's how emergency telecommunications dispatchers use law enforcement agencies:
  • Facilitated communication between law-enforcement agencies and other public safety bureaus.
  • Relay information and messages from emergency sites to law enforcement agencies and to all other individuals or groups requiring notification.

8. Criminal Justice

Here's how emergency telecommunications dispatchers use criminal justice:
  • Monitored Arizona Criminal Justice Information System.
  • Perform inquiries of federal, state, and local criminal justice database and provide information to authorities personnel.

9. Two-Way Radio

Here's how emergency telecommunications dispatchers use two-way radio:
  • Operated two-way radio to communicate emergency situations to police officers in areas in distress.
  • Operated two-way radios to communicate emergency situations to emergency personnel.

10. EMD

Here's how emergency telecommunications dispatchers use emd:
  • Provided Emergency Medical Dispatch (EMD) in life threatening situations.
  • Obtained certification in Emergency Medical Dispatch (EMD) in 2014.

11. Criminal History

Criminal history is a list of misconducts for which the accused has already been convicted before. The criminal record and its existence may vary between jurisdictions within the same country and different nations.

Here's how emergency telecommunications dispatchers use criminal history:
  • Research information for FPS, such as vehicle registration, driving records, wants and warrants, and criminal history.
  • Assist field units with requests for wreckers, wanted/stolen checks, local criminal history, etc.

12. Radio Traffic

Here's how emergency telecommunications dispatchers use radio traffic:
  • Document, file and research all noted radio traffic for public record.
  • Monitor radio traffic when officers or Fire department on calls.

13. Computer System

Here's how emergency telecommunications dispatchers use computer system:
  • Operate other technically advanced and complex alarm computer systems.
  • Used different computer systems to run background checks and to enter information about people that were dealt with inside the department.

14. Dispatch System

Dispatch systems are organized systems for transport, distribution, and dispatch of products via coordinated logistics.

Here's how emergency telecommunications dispatchers use dispatch system:
  • Evaluate information received and utilize protocols provided through the computer-aided dispatch system to determine appropriate action or actions to be taken.
  • Dispatched calls for ambulances primarily and fire/rescue resources as needed through a computerized dispatch system and manually when required.

15. Communications Equipment

Communication equipment is an installation or a facility that consists of the physical plants and equipment solely to disseminate information. Communication equipment includes mobile and/or portable radios, based and/or fixed station radios, and repeaters.

Here's how emergency telecommunications dispatchers use communications equipment:
  • Entered telecommunications equipment into inventory control system.
  • Call taking, dispatching, warrant checks, operate communications equipment, monitor several radio frequencies and information systems.
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List of emergency telecommunications dispatcher skills to add to your resume

Emergency telecommunications dispatcher skills

The most important skills for an emergency telecommunications dispatcher resume and required skills for an emergency telecommunications dispatcher to have include:

  • EMS
  • Computer Aided Dispatch
  • CPR
  • Public Safety Agencies
  • CAD
  • NCIC
  • Law Enforcement Agencies
  • Criminal Justice
  • Two-Way Radio
  • EMD
  • Criminal History
  • Radio Traffic
  • Computer System
  • Dispatch System
  • Communications Equipment
  • Dispatch Police
  • Radio Systems
  • Radio Consoles
  • Non-Emergency Phone Calls
  • Emergency Telephone Calls
  • Computer Equipment
  • EMT
  • Computer Screens
  • Non-Emergency Situations
  • Background Checks
  • Vehicle Registration
  • Federal Agencies
  • TDD
  • Non-Emergency Police
  • Animal Control
  • Traffic Stops
  • Data Systems
  • Relative Priorities
  • Emergency Ambulance Service
  • Routine Inquiries
  • Fire Service
  • Multi-Line Phone System
  • Medical Calls
  • Administrative Calls
  • Apco
  • Emergency Assistance
  • DCI
  • Question Callers

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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