Service Representative jobs at Emory Healthcare - 23 jobs

Department Name: Patient Balance Mgmt Work Shift: Varied Job Category: Revenue Cycle Estimated Pay Range: $17.67 - $26.50 / hour, based on location, education, & experience. In accordance with State Pay Transparency Rules. Innovation and highly trained staff. Banner Health recently earned Great Place To Work Certification™. This recognition reflects our investment in workplace excellence and the happiness, satisfaction, wellbeing and fulfilment of our team members. Find out how we're constantly improving to make Banner Health the best place to work and receive care. The PFS Customer Service Rep role coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. We work as a team to ensure reimbursement for services in a timely and accurate manner. This position is for our Call Center Team, answering high call-volume and high-level questions regarding patient billing questions. We are currently looking for experienced professionals with strong customer service skills to join our team. Location: Remote Schedule: Part time, 20hrs/wk. Mon-Fri 1:30pm-5:30pm AZ Time Ideal Candidates: Minimum of 1 year experience in Customer Service and/or Call Center, clearly reflected in resume; Minimum of 1 year Healthcare experience in Finance, Revenue Cycle, or Patient Financial Services This can be a remote position if you live in the following state(s) only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR PA, SC, TN, TX, UT, VA, WA, WI, WV, WY Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner. CORE FUNCTIONS 1. Responds to incoming calls to provide assistance and excellent customer service to patients, patient families, providers, and other internal and external customers to resolve billing, payment and accounting issues 2. Responsible to process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity. Coordinates with other staff members and physician office staff as necessary ensure correct processing and PCI compliance. 3. As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets and the company's collection/self-pay policies to ensure maximum reimbursement. 4. Builds strong working relationships with assigned business units, hospital departments or provider offices. Identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems. Provides assistance and excellent customer service to these internal clients. 5. As assigned, works with walk-in patient's with accounts and processing payments. 6. Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts. Reduces Accounts Receivable balances. 7. Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payors accurately. 8. Works independently under general supervision, following defined standards and procedures. Reports to a Supervisor or Manger. Uses critical thinking skills to solve problems and reconcile accounts in a timely manner. External customers include all hospital patients, patient families and all third party payers. Internal customers include facility medical records and patient financial services staff, attorneys, and central services staff members. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager. SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING None MATRIX OR INDIRECT REPORTING None TYPE OF SUPERVISORY RESPONSIBILITIES None Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner. PHYSICAL DEMANDS/ENVIRONMENT FACTORS OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager) Requires extensive sitting with periodic standing and walking. May be required to lift up to 20 pounds. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. May require off-site travel. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge of insurance plans with deductibles and co-insurances. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required. PREFERRED QUALIFICATIONS Work experience with the Company's systems and processes is preferred. Previous cash collections experience is preferred. Bi-lingual a plus. Additional related education and/or experience preferred. DATE APPROVED 03/30/2025 EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

You were meant for Hopkins. Johns Hopkins Home Care Group is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential. What Awaits You? Career growth and development Diverse and collaborative working environment Paid Time Off Affordable and comprehensive benefits package Location: Johns Hopkins Home Care Group, Baltimore, MD Role is work from home after initial training period. Full Time (40 hours)/Day Shift- 8:30am-5pm Monday-Friday Position Summary: Responsible for reconciling daily orders to ensure delivery completed, POD/shipping details received, and documentation necessary for payment for services rendered by Johns Hopkins Home Care Group confirmed. Ensure all data elements are present and reviewed for regulatory purposes prior to confirming. Independently troubleshoot and resolve unconfirmed order issues - complete appropriate follow up or route to designated area. Upon reconciliation of completed order for POD; Tracking; Shipping - resolution of all message and loading of actual date - complete confirmation step. Function as a resource regarding claim submission and coverage requirements. Minimum Qualifications: Education: High School Dipoloma or equivalent is required Experience: 1 year - data entry/order reconciliation experience 1 year - DME billing/customer service Important Notices: ***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum 15.00/hour - Maximum 24.09/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

You were meant for Hopkins. Johns Hopkins Home Care Group is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential. What Awaits You? * Career growth and development * Diverse and collaborative working environment * Paid Time Off * Affordable and comprehensive benefits package Location: Johns Hopkins Home Care Group, Baltimore, MD Role is work from home after initial training period. Full Time (40 hours)/Day Shift- 8:30am-5pm Monday-Friday Position Summary: * Responsible for reconciling daily orders to ensure delivery completed, POD/shipping details received, and documentation necessary for payment for services rendered by Johns Hopkins Home Care Group confirmed. * Ensure all data elements are present and reviewed for regulatory purposes prior to confirming. * Independently troubleshoot and resolve unconfirmed order issues - complete appropriate follow up or route to designated area. * Upon reconciliation of completed order for POD; Tracking; Shipping - resolution of all message and loading of actual date - complete confirmation step. * Function as a resource regarding claim submission and coverage requirements. Minimum Qualifications: Education: * High School Dipoloma or equivalent is required Experience: * 1 year - data entry/order reconciliation experience * 1 year - DME billing/customer service Important Notices: * Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum 15.00/hour - Maximum 24.09/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:30 AM Shift End Time 5:30 AM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Provides customer services and information to patients, guests, and staff in an accurate and service-oriented communication style. Answers telephone, takes messages, and routes phone calls. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Experience * No minimum experience required Preferred Qualifications * Experience in administrative/secretarial, customer service, or business office * Experience in healthcare * Personal computer skills, including Microsoft Word, PowerPoint, Excel, and other Windows-based applications * Experience with multiple phone line systems or switchboards Education * High school diploma or equivalent Certification Summary * No professional certifications required Knowledge, Skills, and Abilities * Demonstrated verbal/written communication, organizational, customer service, and interpersonal skills Job Responsibilities * Answers telephones, takes messages, and routes calls. * Answers callers' questions and provides requested information. * Provides directions, pages requested individual(s), and distributes/collects appropriate paperwork and forms. * May perform other department-specific duties such as supporting volunteers, filing documents, filling in for other staff members, and other assignments as appropriate. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1777-1797 Northeast Expressway Job Family Family Support

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities Responsible for data entry from billing encounter forms and auto charge posting, updating the patient information and handling all third party billing appropriately. Responsible for processing the practice's professional charges daily. Qualifications REQUIRED 1 year of experience in a medical clerical setting. Knowledge of HMO, PPO, Managed care, and Indemnity plans. Knowledge of CPT, ICD coding and Medical terminology. Detail oriented and able to handle multiple tasks. Ability to communicate with insurance representatives and patients in a professional manner. Ability to manage time of self and others Ability to read and understand a medical records chart PREFERRED Work Hours: 8am-5pm Weekend Requirements: No On-Call Requirements: No

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities Responsible for data entry from billing encounter forms and auto charge posting, updating the patient information and handling all third party billing appropriately. Responsible for processing the practice's professional charges daily. Qualifications 1 year of experience in a medical clerical setting. Knowledge of HMO, PPO, Managed care, and Indemnity plans. Knowledge of CPT, ICD coding and Medical terminology. Detail oriented and able to handle multiple tasks. Ability to communicate with insurance representatives and patients in a professional manner. Ability to manage time of self and others Ability to read and understand a medical records chart PREFERRED Work Hours: 8am-5pm Weekend Requirements: No On-Call Requirements: No

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibility for effectively operating the Visitor Management system and processing all visitors into the facility in accordance with established processes and procedures. REQUIRED * One (1) year in a healthcare or customer service related field OR equivalent combination of education and experience. PREFERRED * Ability to follow oral and written instructions. * Ability to present information clearly to a wide variety of audiences. * Ability to work without close supervision. * Ability to use a computer and proficiency in Microsoft Office suite * Ability to operate necessary equipment / machines.

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsible for performing a variety of administrative duties for physicians and other members of the clinic; can have phone contact or direct contact with patients and other clients of the Clinic. REQUIRED: 1. High school degree or equivalent. 2. Knowledge of medical terminology and office procedures. 3. Skill in operating the phone system, computer, fax machine and copy machine. 4. Ability to sort and file materials correctly by alphabetic or numeric systems; Ability to communicate clearly and concisely. 5. Ability to establish and maintain effective working relationships with patients, employees and the public. PREFERRED: 1. Minimum of two years of computer experience in a medical office setting

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsible for performing a variety of administrative duties for physicians and other members of the clinic; can have phone contact or direct contact with patients and other clients of the Clinic. REQUIRED: 1. High school degree or equivalent. 2. Knowledge of medical terminology and office procedures. Skill in operating the phone system, computer, fax machine and copy machine. 3. Ability to sort and file materials correctly by alphabetic or numeric systems; Ability to communicate clearly and concisely. 4. Ability to establish and maintain effective working relationships with patients, employees and the public. PREFERRED: 1. Minimum of two years of computer experience in a medical office setting

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities Responsible for performing a variety of administrative duties for physicians and other members of the clinic; can have phone contact or direct contact with patients and other clients of the Clinic. Qualifications REQUIRED: 1. High school degree or equivalent. 2. Knowledge of medical terminology and office procedures. Skill in operating the phone system, computer, fax machine and copy machine. 3. Ability to sort and file materials correctly by alphabetic or numeric systems; Ability to communicate clearly and concisely. 4. Ability to establish and maintain effective working relationships with patients, employees and the public. PREFERRED: 1. Minimum of two years of computer experience in a medical office setting Work Hours: 8AM-5PM Weekend Requirements: No On-Call Requirements: No

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities Responsible for performing day-to-day front office operations of the center. Must be detailed orientated and team player. Qualifications REQUIRED 1. High school diploma or equivalent education (GED) or post-secondary education or (1) one year work experience. 2. One (1) year of medical office experience or two (2) years of secretarial office experience. PREFERRED Work Hours: 830-5 Weekend Requirements: No On-Call Requirements: No

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities Responsible for performing day-to-day front office operations of the center. Must be detailed orientated and team player. Qualifications 1. High school diploma or equivalent education (GED) or post-secondary education or (1) one year work experience. 2. One (1) year of medical office experience or two (2) years of secretarial office experience. PREFERRED Work Hours: 830-5 Weekend Requirements: No On-Call Requirements: No

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsible for performing day-to-day front office operations of the center. Must be detailed orientated and team player. REQUIRED 1. High school diploma or equivalent education (GED) or post-secondary education or (1) one year work experience. 2. One (1) year of medical office experience or two (2) years of secretarial office experience. PREFERRED

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. The Patient Services Representative is responsible for performing a variety of administrative support duties related to patient care, including scheduling appointments, gathering and distributing information for patient collections and billing, and facilitating hospital admissions for patients. The position requires working patiently, efficiently and accurately to ensure an ideal patient experience. REQUIRED: * High school diploma or equivalent. * One year of medical office experience or two years of secretarial office experience. * Excellent communication and strong customer service skills. PREFERRED: * Working knowledge and ability to perform accurately and efficiently on computer.

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities The Patient Services Representative is responsible for performing a variety of administrative support duties related to patient care, including scheduling appointments, gathering and distributing information for patient collections and billing, and facilitating hospital admissions for patients. The position requires working patiently, efficiently and accurately to ensure an ideal patient experience. Qualifications REQUIRED: High school diploma or equivalent. One year of medical office experience or two years of secretarial office experience. Excellent communication and strong customer service skills. PREFERRED: Working knowledge and ability to perform accurately and efficiently on computer. Work Hours: 830-1700 Weekend Requirements: No On-Call Requirements: No

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities Responsible for performing day-to-day front office operations of the center. Must be detailed orientated and team player. Qualifications REQUIRED 1. High school diploma or equivalent education (GED) or post-secondary education or (1) one year work experience. 2. One (1) year of medical office experience or two (2) years of secretarial office experience. PREFERRED Work Hours: 8:30-5:00 Weekend Requirements: No On-Call Requirements: No

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsible for performing day-to-day front office operations of the center. Must be detailed orientated and team player. REQUIRED 1. High school diploma or equivalent education (GED) or post-secondary education or (1) one year work experience. 2. One (1) year of medical office experience or two (2) years of secretarial office experience. PREFERRED * Working knowledge and ability to perform accurately and efficiently on computer.

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities Responsible for performing day-to-day front office operations of the center. Must be detailed orientated and team player. Qualifications 1. High school diploma or equivalent education (GED) or post-secondary education or (1) one year work experience. 2. One (1) year of medical office experience or two (2) years of secretarial office experience. PREFERRED Working knowledge and ability to perform accurately and efficiently on computer. Work Hours: 830-5 Weekend Requirements: No On-Call Requirements: No

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives Ongoing mentorship, development, leadership programs...and more PRN / Registry - As Needed Cashier Experience / Server experience Description JOB DESCRIPTION: * Teams with unit personnel to assure the delivery of meals to patients in a timely fashion in accordance with defined service standards. * Assures that the tray and all components are accurate and attractively presented. * Assures patients receive the food items they desire, including special requested items within the parameters of the patients diet order. * May open packages and arrange items on the tray for patients. * Communicates to nursing when there are patients that require special assistance with feeding. * Assures that all trays are retrieved at the end of the meal and returned to the kitchen or loaded onto the transport cart for delivery to the kitchen. * Enters food preferences into the card file section of the diet software system. MINIMUM QUALIFICATIONS: * High school diploma or equivalent preferred. * Must be able to read, write, and follow instructions. * At least two years of college preferred. * Previous hospitality experience preferred. * Experience in a high volume operation preferred. * Fast food experience does not qualify. * Demonstrated skills in customer service, critical thinking, problem solving and written and verbal communication. * Ability to make sound judgments while quickly processing information. * Proficient computer and web-based software skills including the ability to adapt to regular changes in software programs and processes. * Ability to lift up to 50 lbs. * Ability to walk and stand for extended periods. * Ability push and/or pull carts weighing up to 250 pounds. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.