Service Specialist jobs at Emory Healthcare

$15,000 Sign-On Bonus or Student Loan Assistance! As an employer, MJHS attracts individuals who see their work as a calling as well as a job. Professionals in every job category have cited that they appreciate being left to make their own decisions, are encouraged to voice their opinions, and are given the necessary breathing room to do their work with minimal supervision. Yet, at the same time, they feel that management and their co-workers are solidly behind them and readily accessible. Patients trust and rely on your judgment. And so do we! Someone with your depth of compassion, clinical insight and strong decision-making capabilities is the ideal person to map out and oversee the process of a patient's recovery from illness, injury or surgery at home. At MJHS, our dedicated staff provides a full range of advanced clinical home care services, including patient assessment, medication management and patient/family education. In this role, you will assume the ongoing, primary responsibility to coordinate, implement and continually evaluate the home care needs of your patients. You will also review patient insurance information, coordinate activities involved in each individual care plan and make sure that pertinent findings are shared with family and professional caregivers. Your excellent communication, documentation and time management capabilities will be essential to your success. And all along the way, you will experience the respect for your opinions and the high level of autonomy you need to do the job right. Excellent clinical assessment skills Strong ability to solve problems independently and interact with an integrated team Current NYS RN license and registration Bachelor's degree in nursing preferred Minimum of one year acute medical-surgical nursing experience CHHA experience preferred

$15,000 Sign-On Bonus or Student Loan Assistance! As an employer, MJHS attracts individuals who see their work as a calling as well as a job. Professionals in every job category have cited that they appreciate being left to make their own decisions, are encouraged to voice their opinions, and are given the necessary breathing room to do their work with minimal supervision. Yet, at the same time, they feel that management and their co-workers are solidly behind them and readily accessible. Patients trust and rely on your judgment. And so do we! Someone with your depth of compassion, clinical insight and strong decision-making capabilities is the ideal person to map out and oversee the process of a patient's recovery from illness, injury or surgery at home. At MJHS, our dedicated staff provides a full range of advanced clinical home care services, including patient assessment, medication management and patient/family education. In this role, you will assume the ongoing, primary responsibility to coordinate, implement and continually evaluate the home care needs of your patients. You will also review patient insurance information, coordinate activities involved in each individual care plan and make sure that pertinent findings are shared with family and professional caregivers. Your excellent communication, documentation and time management capabilities will be essential to your success. And all along the way, you will experience the respect for your opinions and the high level of autonomy you need to do the job right. Excellent clinical assessment skills Strong ability to solve problems independently and interact with an integrated team Current NYS RN license and registration Bachelor's degree in nursing preferred Minimum of one year acute medical-surgical nursing experience CHHA experience preferred

remote type OnsitelocationsWellstar MCG Healthtime type Full timeposted on Posted 5 Days Agojob requisition id JR-56893 How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Job Summary: The Nurse Residency Program (NRP) Nurse Residency Professional Development & Retention Specialist uses personal expertise, additional subject matter experts from within the system and, when appropriate and feasible, external presenters to meet the educational needs of team members across Wellstar Health Systems. The specialist serves as a resource person and role model for New Grad Nurses and creates a direct connection between individual facility and system educational efforts. He/she promotes evidenced based practice in the integration of Patient-Centered Care practices and guiding principles, and promotes the vision, values and philosophy of Wellstar Health Systems. This individual seeks to influence the professional role, competence, and growth of nurses in a variety of settings, and supports lifelong learning of nurses by fostering an appropriate climate for the adult learning process. He/she assumes a leadership role, provides guidance and knowledge to facilitate professional growth in others, and advances the nursing profession and Nurse Residency Program (NRP). The person in this role will develop and implement programs and services to support nurses and patient care and evaluate strategies to assure attainment of operational and strategic goals in collaboration with nursing leadership and key stakeholders. They will collect and assemble required data for residency related projects and maintain all records necessary to verify successful completion of residency program. He/she will establish relationships with student nurses, new grad nurses, preceptors, unit leadership, and academic partners to gather and analyze system needs and assess available resources and enact optimal solutions upon consultation and collaboration with key stakeholders. The person in this role will provide additional support to unit-based leadership, nurse externs, preceptors, new grad RN residents, and department committees as assigned. The Nurse Residency Professional Development & Retention Specialist naturally acts as a transition to practice manager formally or informally by providing an essential stabilizing presence and beneficial interventions for the pre and post licensure nurse to help bridge the expectation-reality gap. Within scope, he/she demonstrates the qualities inherent to nurse residency leadership, such as, educator, administrator, scholar, and evaluator during engagements with nurse externs and nurse residents. The learning environment may be the physical classroom, bedside, and simulation laboratory settings as well as the independent self-directed learning and virtual environments. The ideal candidate has knowledge and understanding of the ANCC scope and standards of the New Graduate Residency Program and the professional development educator/specialist including knowledge of laws, rules and regulations, standards and guidelines of certifying and accrediting bodies, hospital and department/unit standards, protocols, policies and procedures governing the provision of nursing care applicable to the area of assignment, team dynamics/building and strong interpersonal, written and communication skills. Core Responsibilities and Essential Functions: Knowledge, Skills and Abilities Required: Concise knowledge and understanding of clinical protocol, procedures, and standards within area of nursing practice and individual scope. Highly developed verbal and written communication skills and the ability to present effectively to small and large groups. Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment. Ability to plan, implement, and evaluate individual patient care programs. Mirroring the nursing process to assess educational needs, identifies issues and trends among the organization and learners, and then, works with all stakeholders to ascertain desired outcomes. Knowledge of related accreditation processes and certification requirements in area of specialty. Engagement in the NRP Accreditation process through the maintenance of program structure, goals, and accreditation standards. Identification of accreditation standard exemplars and supports the accreditation renewal process. Acts as a natural change agent within the organization with the potential to influence the community. Keen awareness of current healthcare issues, educational trends, and organizational factors which prompt the need for change within the program and enables him/her to devise solutions to program challenges. Consideration of safety, effectiveness, cost, and impact for learning activities and outcomes; human, financial, and materials resource allocation. Engages in ongoing quality improvement of nursing practice through utilization of the nursing process, current research, creativity, and skills. Encourages and supports nurse residents in the engagement of evidence-based practice process and utilization. Directly influences research utilization and attitudes toward research among nurse residents. Uses current evaluation methods involving patient narratives to determine learner-centered program. Involve learners and stakeholders using valid evaluation methods to measure attainment of outcomes. Collaboration with nursing leadership and Talent Acquisition teams in recruiting efforts of pre-licensure nursing students practicing within Wellstar Health System and through engagement outside Wellstar Health System. Partner with nursing leaders to identify and recruit experienced RNs capable of supporting the NRP as small group facilitators, mentors, and subject matter experts. Engage current and new nursing leaders in the NRP through ongoing updates, outcomes data, orientation to the program, and solicitation of feedback. Partner with system NRP leaders to communicate nurse resident and site-specific needs, updates, changes, outcomes, and initiatives. Observes and validates staff adherence to best practice: standard work, clinical care skills, polices, procedures and orders sets. Ability to assess educational needs of the NG and to design and develop appropriate learning tools to facilitate adult learning by integrating a variety of teaching methods. Assesses and implements interactive education techniques that provide opportunities for critical thinking, best practice utilization and competency validation. Review individuals competencies and jointly determine progression plan. Provides constructive feedback and coaching as needed to promote learning to achieve expected outcomes. Support the internationally educated RN in their transition to practice within a new cultural environment. Engage in leadership rounds with all nurse residents to support their transition to practice, well-being, and professional development, escalating concerns to appropriate leadership when necessary. Whether in class or during clinical rounds, assessing learning needs and validating clinical competence and program outcomes, while fostering a positive learning climate. Evaluate care team interaction and performance through precepted clinical and simulated experiences identify opportunities to improve and address real-time. Facilitates goal planning, evaluation, and weekly debriefing or as needed. Assist unit leaders with new grad (NG) RN orientation to new equipment and technology systems as appropriate and acts as a performance coach and mentor of the NG. Working knowledge of the use of established clinical and preceptorship models in the development of clinical education programs. Provides clinical preceptorship development by teaching critical reasoning strategies for nurse resident interactions. Administrative: Updates department leadership on employee progress & competencies. Partners with system Nurse Residency Program leaders to communicate nurse resident and site-specific needs, updates, changes, outcomes, and initiatives. Collaborates with key stakeholders to formulate effective orientation and onboarding programs. Assesses the competencies of new graduate RN staff, using clearly defined guidelines. Participate in facility hand-off and communicate ongoing needs to additional support staff. Professional Development Maintains proficient level with core clinical competencies including EMR documentation processes Compliant with all applicable WellStar Health System policies, procedures and job requirements Participates in training and development for Faculty role, formal and informal Identifies personal learning needs and acquires knowledge to ensure competency Evaluation of own practice via personal reflection and solicited feedback from learners, peers, and supervisors; establishes goals based on feedback Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct. Required Minimum Education: Bachelors Nursing Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. RN - Reg Nurse (Single State) or RN-COMPACT - RN - Multi-state Compact BLS - Basic Life Support or BLS-I - Basic Life Support - Instructor Required Minimum Experience: Minimum 2 years clinical nursing required and coordination/facilitation of multiple and varied activities Ability to work with diverse groups and multidisciplinary health professionals at all levels. Literate in various computer application skills Required Minimum Skills: Ability to proficiently read, write and speak the English language. Ability to provide professional written and verbal communication, group facilitation, educational planning and presentation. Ability to provide and receive constructive feedback that promotes learning. Must be self-motivated and self-directed with strong customer service, problem solving, interpersonal communication and conflict resolution skills. Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group's Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: Responsible for greeting every patient in a courteous, professional, and timely manner every Time. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie's Telephone Standards. Screens telephone calls, takes messages and provides information. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient's confidential medical record. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays. Adheres to departmental and organizational policies and attends meetings/huddles as required. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization. Other Duties: Other duties as assigned. The pay ranges from $17.00-$23.49 About Us Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you'll find staff members who have committed themselves to serving the community. The Guthrie Clinic is an Equal Opportunity Employer. The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.

The MSO department seeks a PDR Specialist with strong verbal and written communication skills to handle provider disputes and appeals related to claims payments. This role involves researching, evaluating, and resolving claims disputes in line with regulations, policies, and industry standards. The specialist will also conduct root cause analyses, process claims readjustments, support system improvements, and manage the overpayment recoupment process. The role requires an individual with strong analytic skills and critical thinking/problem solving skills. This individual must also have exceptional interpersonal skills to build and maintain positive working relationships. Key Responsibilities: Review and resolve provider payment disputes and appeals for Medi-Cal Managed Care, Medicare Advantage, and PACE programs. Respond to complex provider inquiries regarding claims adjudication and payments. Ensure timely and accurate resolutions to disputes per regulatory guidelines. Maintain accurate records of dispute resolutions and update tracking systems. Identify and correct claims payment errors, process adjustments, and handle provider overpayment refunds. Analyze payment trends and escalate training or process improvement needs. Assist with health plan audits and other projects related to provider dispute process as required. Identify system configuration issues and report for resolution. Performs other job duties as required by manager/supervisor and NEMS Management Team. Qualifications: Bachelor's degree preferred. Associate degree with relevant experience may be considered. Minimum five years of experience in medical claims adjudication required. Strong analytical, problem-solving, and communication (written & verbal) skills. Knowledge of Medi-Cal & Medicare Advantage claims reimbursement and dispute resolution. Familiarity with healthcare compliance (HIPAA, CMS, DHCS, AB1455). Understanding of medical terminology, coding, and claim forms. Detail-oriented with strong organizational and time management skills. Proficiency in PC-based software and database management. LANGUAGE: Must be able to fluently speak, read and write English. Fluent in other languages are an asset. STATUS: This is an FLSA NON-exempt position. This is not an OSHA high-risk position. This is a full-time position. NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).

Shift: Various shift options available Job Status: Full-Time and Part-Time Pay: $17.00-$18.90/hour starting, additional monthly incentives available Company: PREMIER Bankcard Bilingual skills are compensated in the form of a 10% differential (English/Spanish). This job is offered on-site and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating. Shift Options Full-Time: M-F, 12:30-9 PM and e/o Saturday from 8 AM-4:30 PM Part-Time: M-F, 2-9 PM and e/o Saturday from 8 AM-4:30 PM About the Role Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation. Utilizes the outbound dialer on various call types. Utilize various retention techniques to maintain our account base. Maintains accurate account records. Reports unusual account/application activity to management Maintains department standards as approved. Training Extensive paid training program, up to 3 weeks in length. Ongoing training opportunities for continuous improvement! Pay Base wage starting at $17-$18.90/hr. with opportunities to increase take home pay. Top performers can earn monthly incentives based on performance. Contest money available through daily, weekly, and monthly Level Up competitions. Career path from Associate I to Associate IV - each step earning an increase in pay! Earn up to an additional $3.78/hr. when working non-traditional hours. Shift differential up to 20% Bilingual skills will be compensated in the form of a 10% differential. Competitive Benefits Package Full medical benefits when working 20+ hours per week Traditional and High Deductible health plan options available FREE dental and vision coverage Generous Paid Time Off plans 401(k) - dollar-for-dollar match up to 5% of total compensation Special discounts and offers for events at the Denny Sanford PREMIER Center PREMIER Wellness Program Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year Fun Employee Parties Our Culture Emphasis on personal success, respect, health, wellness, fun and giving back Employees are rewarded, valued, and celebrated for hard work Various Career advancement opportunities and growth Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

Schedule: Monday - Friday 0830-1700 with weekends, holidays, on-call, and other shifts as needed. Onsite training required, but once training is complete, position can work remotely. As a Client Engagement Specialist, you will provide excellent customer service on all transactions and are responsible for communicating with customers including patients, physicians, providers, and internal customers, and provide accurate and timely resolution to all inquiries and issues. Ensure callers receive exceptional customer service when responding to telephone, e-mail or written inquiries. Perform all duties under general supervision. Call volume often requires performing department functions at an increased pace while maintaining quality. The CES must be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. The CES needs to relate well to the customer, think and exercise sound judgment, and act responsibly in the customer s and the company s interest. ESSENTIAL FUNCTIONS: 1. After training period, show proficiency and have documented competency with various applications, websites and functions. 2. Provide first-level support on incoming calls from internal and external customers using appropriate iCARE guidelines and skills taught in identified Customer Service training module. 3. Work Directly with Client Engagement Leadership as needed for escalated calls regarding complaints, complex issues beyond agent s scope, etc. 4. Awareness of and participation in all Department metrics and goals designed to maximize quality and efficiencies to meet department goals and department Quality Indicators. 5. Read and understand all Department Policies and Procedures related to Client Engagement and to TriCore. 6. For promotion, eligibility must meet all current Department Metrics and accuracy standards for 10 of 12 months in a rolling calendar year. 7. Perform other assigned duties to meet the customer s requirements with direction of leadership. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. General Requirements: Experience in multi-tasking, strong attention to detail, dealing with sensitive information, and problem resolution while providing exceptional service. Be able to articulate with customers and have persuasion, negotiating and retention skills. Ability to be empathetic and exercise key listening skills. Work effectively in a team environment, contributing to the success of the call center and organization. Achieves personal metrics and goals set forth by the organization. Work on a schedule that is set in advance for all functions, lunches and breaks. Attends training as required and is expected to be punctual. Accurate and fast typing required. Flexibility is required and must be able to work a holiday rotation schedule, on call schedule and overtime when required. Be comfortable on a computer with dual screens and a headset and know your way around the Internet and basic computer applications. Will be learning laboratory terminology in Clinical and Anatomic Pathology. If you are presented a phone call and you get excited about the opportunity to wow customers, then we look forward to reviewing your application Minimum Qualifications: MINIMUM EDUCATION: High school diploma or equivalent. OTHER REQUIREMENTS: A grade of average on the alphanumeric typing test (4,000 5,999 keystrokes). PREFERENCES: Associate s degree in related field preferred. Completion of appropriate medical certificate training program. Knowledge of laboratory tests/medical terminology Proficient computer skills and ability to use multiple applications simultaneously. Selected CES candidates will be placed as a CES I, II, or III based on experience as detailed below: CLIENT ENGAGEMENT SPECIALIST I Meet one of the following: Six (6) months experience in a clinical laboratory or medical setting. Six (6) months customer service experience. Post high school education and/or experience may be substituted one for the other. CLIENT ENGAGEMENT SPECIALIST II Meet one of the following: One (1) year relevant experience at TriCore. Two (2) years relevant experience in a clinical laboratory or medical setting. Three (3) years customer service experience. Post high school education and/or experience may be substituted one for the other. CLIENT ENGAGEMENT SPECIALIST III Meet one of the following: Two (2) years relevant experience at TriCore Three (3) years relevant experience in a clinical laboratory or medical setting Four (4) years customer service experience or equivalent combination of education and experience TriCore is New Mexico s largest laboratory, employing more than 1,400 individuals who serve in a broad range of positions. We are dedicated to improving the quality of care for our communities, and also our employees. We foster a culture of integrity, are dedicated to excellence, and are looking for passionate individuals with a desire to have an impact in patient care, the core of our strategy. We offer excellent benefits including, medical, dental, vision and life insurances, 401(k) retirement plan with employer matching, PTO, and paid holidays, as well as opportunities for continuous learning, education assistance, wellness programs, career advancement, and the ability to share in our genuine commitment to the health of our communities. We offer a variety of shifts at multiple locations.

Schedule: Monday - Friday 0930-1800 with weekends, holidays, on-call, and other shifts as needed Onsite training required, but once training is complete, position can work remotely. As a Client Engagement Specialist, you will provide excellent customer service on all transactions and are responsible for communicating with customers including patients, physicians, providers, and internal customers, and provide accurate and timely resolution to all inquiries and issues. Ensure callers receive exceptional customer service when responding to telephone, e-mail or written inquiries. Perform all duties under general supervision. Call volume often requires performing department functions at an increased pace while maintaining quality. The CES must be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. The CES needs to relate well to the customer, think and exercise sound judgment, and act responsibly in the customer s and the company s interest. ESSENTIAL FUNCTIONS: 1. After training period, show proficiency and have documented competency with various applications, websites and functions. 2. Provide first-level support on incoming calls from internal and external customers using appropriate iCARE guidelines and skills taught in identified Customer Service training module. 3. Work Directly with Client Engagement Leadership as needed for escalated calls regarding complaints, complex issues beyond agent s scope, etc. 4. Awareness of and participation in all Department metrics and goals designed to maximize quality and efficiencies to meet department goals and department Quality Indicators. 5. Read and understand all Department Policies and Procedures related to Client Engagement and to TriCore. 6. For promotion, eligibility must meet all current Department Metrics and accuracy standards for 10 of 12 months in a rolling calendar year. 7. Perform other assigned duties to meet the customer s requirements with direction of leadership. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. General Requirements: Experience in multi-tasking, strong attention to detail, dealing with sensitive information, and problem resolution while providing exceptional service. Be able to articulate with customers and have persuasion, negotiating and retention skills. Ability to be empathetic and exercise key listening skills. Work effectively in a team environment, contributing to the success of the call center and organization. Achieves personal metrics and goals set forth by the organization. Work on a schedule that is set in advance for all functions, lunches and breaks. Attends training as required and is expected to be punctual. Accurate and fast typing required. Flexibility is required and must be able to work a holiday rotation schedule, on call schedule and overtime when required. Be comfortable on a computer with dual screens and a headset and know your way around the Internet and basic computer applications. Will be learning laboratory terminology in Clinical and Anatomic Pathology. If you are presented a phone call and you get excited about the opportunity to wow customers, then we look forward to reviewing your application Minimum Qualifications: MINIMUM EDUCATION: High school diploma or equivalent. OTHER REQUIREMENTS: A grade of average on the alphanumeric typing test (4,000 5,999 keystrokes). PREFERENCES: Associate s degree in related field preferred. Completion of appropriate medical certificate training program. Knowledge of laboratory tests/medical terminology Proficient computer skills and ability to use multiple applications simultaneously. Selected CES candidates will be placed as a CES I, II, or III based on experience as detailed below: CLIENT ENGAGEMENT SPECIALIST I Meet one of the following: Six (6) months experience in a clinical laboratory or medical setting. Six (6) months customer service experience. Post high school education and/or experience may be substituted one for the other. CLIENT ENGAGEMENT SPECIALIST II Meet one of the following: One (1) year relevant experience at TriCore. Two (2) years relevant experience in a clinical laboratory or medical setting. Three (3) years customer service experience. Post high school education and/or experience may be substituted one for the other. CLIENT ENGAGEMENT SPECIALIST III Meet one of the following: Two (2) years relevant experience at TriCore Three (3) years relevant experience in a clinical laboratory or medical setting Four (4) years customer service experience or equivalent combination of education and experience TriCore is New Mexico s largest laboratory, employing more than 1,400 individuals who serve in a broad range of positions. We are dedicated to improving the quality of care for our communities, and also our employees. We foster a culture of integrity, are dedicated to excellence, and are looking for passionate individuals with a desire to have an impact in patient care, the core of our strategy. We offer excellent benefits including, medical, dental, vision and life insurances, 401(k) retirement plan with employer matching, PTO, and paid holidays, as well as opportunities for continuous learning, education assistance, wellness programs, career advancement, and the ability to share in our genuine commitment to the health of our communities. We offer a variety of shifts at multiple locations.

Schedule: Monday-Friday 8:30am-5pm and other shifts as needed Onsite training required, but once training is complete, position can work remotely. As a Client Engagement Specialist, you will provide excellent customer service on all transactions and are responsible for communicating with customers including patients, physicians, providers, and internal customers, and provide accurate and timely resolution to all inquiries and issues. Ensure callers receive exceptional customer service when responding to telephone, e-mail or written inquiries. Perform all duties under general supervision. Call volume often requires performing department functions at an increased pace while maintaining quality. The CES must be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. The CES needs to relate well to the customer, think and exercise sound judgment, and act responsibly in the customer s and the company s interest. ESSENTIAL FUNCTIONS: 1. After training period, show proficiency and have documented competency with various applications, websites and functions. 2. Provide first-level support on incoming calls from internal and external customers using appropriate iCARE guidelines and skills taught in identified Customer Service training module. 3. Work Directly with Client Engagement Leadership as needed for escalated calls regarding complaints, complex issues beyond agent s scope, etc. 4. Awareness of and participation in all Department metrics and goals designed to maximize quality and efficiencies to meet department goals and department Quality Indicators. 5. Read and understand all Department Policies and Procedures related to Client Engagement and to TriCore. 6. For promotion, eligibility must meet all current Department Metrics and accuracy standards for 10 of 12 months in a rolling calendar year. 7. Perform other assigned duties to meet the customer s requirements with direction of leadership. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. General Requirements: Experience in multi-tasking, strong attention to detail, dealing with sensitive information, and problem resolution while providing exceptional service. Be able to articulate with customers and have persuasion, negotiating and retention skills. Ability to be empathetic and exercise key listening skills. Work effectively in a team environment, contributing to the success of the call center and organization. Achieves personal metrics and goals set forth by the organization. Work on a schedule that is set in advance for all functions, lunches and breaks. Attends training as required and is expected to be punctual. Accurate and fast typing required. Flexibility is required and must be able to work a holiday rotation schedule, on call schedule and overtime when required. Be comfortable on a computer with dual screens and a headset and know your way around the Internet and basic computer applications. Will be learning laboratory terminology in Clinical and Anatomic Pathology. If you are presented a phone call and you get excited about the opportunity to wow customers, then we look forward to reviewing your application Minimum Qualifications: MINIMUM EDUCATION: High school diploma or equivalent. OTHER REQUIREMENTS: A grade of average on the alphanumeric typing test (4,000 5,999 keystrokes). PREFERENCES: Associate s degree in related field preferred. Completion of appropriate medical certificate training program. Knowledge of laboratory tests/medical terminology Proficient computer skills and ability to use multiple applications simultaneously. Selected CES candidates will be placed as a CES I, II, or III based on experience as detailed below: CLIENT ENGAGEMENT SPECIALIST I Meet one of the following: Six (6) months experience in a clinical laboratory or medical setting. Six (6) months customer service experience. Post high school education and/or experience may be substituted one for the other. CLIENT ENGAGEMENT SPECIALIST II Meet one of the following: One (1) year relevant experience at TriCore. Two (2) years relevant experience in a clinical laboratory or medical setting. Three (3) years customer service experience. Post high school education and/or experience may be substituted one for the other. CLIENT ENGAGEMENT SPECIALIST III Meet one of the following: Two (2) years relevant experience at TriCore Three (3) years relevant experience in a clinical laboratory or medical setting Four (4) years customer service experience or equivalent combination of education and experience TriCore is New Mexico s largest laboratory, employing more than 1,400 individuals who serve in a broad range of positions. We are dedicated to improving the quality of care for our communities, and also our employees. We foster a culture of integrity, are dedicated to excellence, and are looking for passionate individuals with a desire to have an impact in patient care, the core of our strategy. We offer excellent benefits including, medical, dental, vision and life insurances, 401(k) retirement plan with employer matching, PTO, and paid holidays, as well as opportunities for continuous learning, education assistance, wellness programs, career advancement, and the ability to share in our genuine commitment to the health of our communities. We offer a variety of shifts at multiple locations.

Collect information and medical documentation to setup new customers of 180 Medical. To provide service support, through inbound and outbound calls, for the Account Management teams for new and existing customers of 180 Medical receiving specialized supplies. Coordinate with manufacturer(s) service information to provide select items as requested by facility and/or customer. Key Responsibilities: Contact customers to set up medical supply orders and follow-up as necessary to maintain seamless service of supplies and world-class service Perform follow up phone calls to customers after an initial shipment is delivered Handle inbound and outbound phone calls from customers regarding orders & service issues Make appropriately detailed notations in Medtrack2, a proprietary database system, as well as provide necessary communication to Teams and Sales regarding customer account status Place orders, make changes or adjustments to upcoming orders in Medtrack2 as needed to support customer supply needs Request and follow-up on necessary documentation from Teams or Facilities as required by a customer's insurance through scanning, faxing or utilization of other electronic communication methods Verify customer accounts are complete and all necessary documentation is in place to ensure a 180 Medical adheres to all compliance guidelines Monitor and respond promptly to email communication with customers, sales reps, and others within the company Support Team Supervisor on special projects All other duties as assigned Qualifications/Education: Must have a high school diploma; college degree preferred, not required. Six months to one-year related customer service experience and/or training; or equivalent combination of education and experience. Typing: 35-40 wpm with 40 (adjusted) highly recommended Effective written and verbal communication skills with attention to detail Ability to reason, problem solve and think outside the box Clear reasoning on prioritizing multiple tasks and satisfactory organizational skills Flexible and adaptable to change in environment and industry Work with integrity, upholding organizational values and Code of Ethics Meet productivity standards and complete work in a timely manner Sales experience preferred Proficient in Microsoft Office programs Collaborate well with others while being relied upon to work independently with applicable direction Physical Demands Regularly required to sit, stand, walk, and occasionally bend and move about the facility when in-office. Infrequent light physical effort required. Occasional lifting up to 10 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Working Conditions Work performed in an office environment, Special Factors This role can be performed remotely. Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at ********************. Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. PHIL's B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation. The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading! Position Overview PHIL is seeking a Client Engagement Specialist to play a vital role in ensuring timely prescription processing and supporting positive patient and customer outcomes. In this role, you will review and resolve prescription-level issues, collaborate with cross-functional teams, and provide direct support to manufacturer partners through email, ticketing systems, and client meetings. Reporting to the Client Engagement leadership team, you will be responsible for managing tickets, building strong client relationships, and delivering exceptional service through timely communication, clear reporting, and proactive education. Responsibilities: Review and resolve script-level tickets to ensure proper processes are followed; correct and reprocess as needed. Monitor and manage the support ticket queue to ensure timely resolution of incoming issues. Serve as the first-line point of contact for manufacturer partners, providing real-time updates and proactive support via phone, email, and virtual meetings. Contact internal and external stakeholders to move scripts forward in the processing workflow. Lead and participate in client operational meetings to address escalations, share updates, and resolve challenges. Identify and escalate high-risk scripts and troubleshoot problems in collaboration with internal teams. Partner with Client Engagement leadership to evaluate processes, identify efficiencies, and drive scalable improvements. Support onboarding and training of internal stakeholders and new employees to ensure workflow consistency. Accurately document customer interactions, issues, and resolutions in CRM and ticketing systems. Collaborate with Client Engagement leadership to evaluate and improve existing processes and procedures. Identify scalable process improvements to drive efficiency and standardization. Provide feedback on recurring issues and suggest updates to support documentation, FAQs, or internal workflows. Represent the Client Engagement team in both internal and external meetings, including client discovery sessions and cross-functional initiatives, to ensure alignment, share insights, and advocate for customer needs. Support other functions to address the needs of the business and customers as needed Qualifications: Bachelor's degree or equivalent experience. Active Pharmacy Technician license required in the state of residence. Minimum 2+ years of client-facing support experience in healthcare or technology, with strong communication and problem-solving skills. Demonstrated ability to collaborate cross-functionally to resolve script-level and client-level issues efficiently. Strong analytical thinking with the ability to identify patterns and root causes in workflows. Excellent written and verbal communication skills, with a focus on clarity, empathy, and professionalism. Adaptable and proactive problem-solver with a collaborative, team-first mindset. Background in pharmacy or healthcare operations preferred. Experience with Lean, Six Sigma, or other process improvement methodologies (preferred). Prior experience as a pharmacy technician, including use of proprietary systems to process prescriptions (preferred). Benefits Ground floor opportunity with one of the fastest-growing startups in health-tech Fully remote working environment Competitive compensation (commensurate with experience) Full benefits (medical, dental, vision) 401(k) contribution opportunity PHIL Inc. is an equal-opportunity employer.

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit **************************** Position Overview: To provide client service support to the Account Management teams. Collect medical documentation and information to setup new clients of 180 Medical. Key Responsibilities: Contact clients to set up medical supply orders Handle incoming phone calls from clients regarding orders & customer service issues Request Medicare documentation on Medicare clients Contacts HH agencies to coordinate sending supplies Make entries as appropriate in Medtrack an internal Microsoft Access database Place orders in Medtrack Change orders in Medtrack Support Team Supervisor on miscellaneous projects Obtain verbal authorization for supplies from facilities Suspense auditor to obtain Plan of Cares and chart notes when needed Verifying insurance for existing customer insurance changes Performs follow up phone calls to clients after initial shipment Verifies that client files are complete and all necessary documentation is in place All other duties as assigned. Qualifications/Education: Must have a high school diploma, college degree preferred, not required. Six months to one year related experience and/or training; or equivalent combination of education and experience. Typing: 35-40 wpm with 40 (adjusted) highly recommended Possess medical administrative skills Good communication skills with professionals in clinics and hospitals Sales experience preferred Ability to reason, problem solve, and think outside the box Multi-task a variety of issues Good organization skills and can prioritize tasks Proficient in Microsoft Office programs Good attention to detail Reliable/dependable Flexible and adaptable to changes in environment and industry Team Player; work well with others Dimensions: Physical Demands Regularly required to sit, stand, walk, and occasionally bend and move about the facility. Infrequent light physical effort required. Occasional lifting up to 10 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions Work performed in an office environment, Special Factors This role can be performed remotely. Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at ********************. Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

Looking for a career that makes a difference in the lives of others, offering hope, meaningful life choices, and better outcomes? Who we are Since 1971 Western Montana Mental Health Center (WMMHC) has been the center of community partnership in the 15 counties we serve across western Montana. We have committed to providing whole-person, person-centered care by ensuring an approach to health care that emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration. We know the work we do is important and makes a significant impact in the lives of our clients and in our communities. Working at WMMHC also gives you the opportunity to work under the Big Sky, giving you the adventure of a life time while serving your community and changing lives. We offer a work life balance so you still have time to discover all the natural beauty and recreational dreams that Montana has to offer while still engaging in a career path that is challenging and fulfilling. If you want to join our team where community is at the heart of what we do, then you've come to the right place! Job Summary: Do you like to talk on the phone? Are you the person your family and friends turn to when they need support? Can you remain calm in stressful situations and empathize without judgement? If you can answer yes to these questions, the National Suicide Prevention Lifeline team needs your help! With training in the following tasks, you will be able to serve your community members. Triage incoming Lifeline calls and obtain caller information. Conduct assessments and dispatch appropriate interventions when needed. Deescalate callers in crisis over the phone. Develop appropriate and realistic safety plans and complete appropriate follow up tasks. Knowledge and familiarity with community resources Complete documentation in an accurate and thorough manner. Location: Remote* only after training and available to come into office when needed. We are seeking a candidate who is able and willing to work varied shifts including evenings, weekends, holidays, and overnights. Overnights shifts offer a pay differential. *Remote work is available after completion of training. Qualifications High School diploma or equivalent Ability to pass background check Provide proof of auto liability insurance coverage per Western's policies Montana Driver's License with a good driving record 1-year related work experience in human services, preferred Benefits: We know that whole-person care is not just important for our clients, but recognize it's just as important for our employees. WMMHC has worked hard to provide a benefits package that encompasses that same concept. Our comprehensive benefits package focuses on the health, security, and growth of our employees. Benefit offerings will vary based upon full time, part time, or variable status. Health Insurance - 3 options to choose from starting as low as $5 per pay period Employer paid benefits: Employee Assistance Program, Life insurance for employees and dependents, and long term disability Voluntary options available: dental & vision insurance, short term disability, additional life insurance and dependent care flexible spending account Health savings account (HAS) with match or medical flexible spending account (FSA) 403(B) Retirement enrollment offered right away with an employer match offered after one year Generous paid time off to take care of yourself and do the things you love Accrued PTO starts immediately Extended sick leave 9 paid holidays and 8 floating holidays Loan forgiveness programs through PSLF or NHSC

Call Center Representative: Onsite Reports to: Center Manager Shift Schedule: Days-Onsite Job Category: Clinical Job Status: Non-Exempt For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other. Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply! What we offer: Paid time off (PTO) & 8 company paid holidays. Tuition reimbursement 401k with employer matching Competitive health, vision, and dental benefits Employer paid long term disability benefits. Pet Wellness coverage, legal assistance, and identity protection. Requirements Requirements High school diploma or general education degree (GED) equivalent, required. Minimum of one (1) year of customer service experience required. High call volume experience required. Working knowledge of medical office referrals and authorization process and insurance verification, required. Working knowledge of medical terminology, CPT and ICD-10 coding, required. Working knowledge of registration requirements and HIPAA regulatory requirements, required. Must be proficient in Electronic Medical Records (EMR) system and Microsoft Office. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must have satisfactory background check inclusive of criminal, employment reference, education, and social security. NSPC is the largest interventional pain management practice group in the country. We offer competitive compensation, medical/dental/vision insurance options, life insurance plans, employer-matched 401(k), holidays and paid time off. National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Details HSCDP - Central Office - Ukiah, CA $30.00 - $39.00 HourlyDescription Head Start Child Development Program Bilingual (Spanish/English) Pay Differential Available Hours: 40 hours/week, 12 months/year Under the guidance of the Education Services Manager, the Disability Services Specialist is responsible for ensuring high-quality early education experiences and a nurturing learning environment that promotes school readiness. This role involves monitoring, coaching, and providing technical assistance to staff, ensuring compliance with regulations, and supporting the implementation of comprehensive services for Head Start (HS) Preschool and Infant/Toddler programs. As the program Disability expert, the Disability Services Specialist will collaborate with staff to promote best practices in early childhood education, positive adult-child interactions, and developmentally appropriate practices primarily for children with disabilities and concerns. Partner and network with local agencies to ensure disability documents and referrals are completed in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES Develop and maintain positive, respectful, and supportive relationships with staff. Ensure the health and safety of enrolled children when visiting sites. Conduct regular site visits, requiring driving across both Lake and Mendocino Counties. Promote best practices in early childhood education by teaching and demonstrating positive adult-child interactions and developmentally appropriate practices. Provide guidance in developmentally appropriate/adaptive activities and effective ways to work with and support school readiness goals. Ensure that children receive disability services offered both by the program and outside organizations. Provide prevention and early identification on suspected disabilities and recommend next steps and activities to support concern or referral Meet with classroom teams and staff to review observations, develop teaching strategies, and implement plans as needed to ensure that children with disabilities are accessing the curriculum to their fullest ability. Monitor that individualized plans (activity matrix) are implemented across all classrooms. Monitor the referral, tracking and follow-up systems for all children requiring disability services. Monitor and support multidisciplinary team meetings and ensure timely follow up to meet family's comprehensive needs. Ensure that the Multi-Disciplinary Team Intervention Plan and/or strategies are being implemented, and the progress is documented Maintain accurate and timely records, data, and reports. Coordinates with LEA, SELPA, special education staff and service providers. Summarize information to provide written reports to the Education Services Manager. Provide training, technical support, and guidance to teaching staff. Provide constructive feedback and support to teaching staff. Train and support teaching staff as needed. Provide guidance and effectively demonstrate proper use and application of curriculum, equipment, materials, and supplies. Plan and present workshops/trainings on child development or disability topics. Work close with staff, Site/Early Learning Supervisors, to identify staff training needs, make recommendations to the Education Services Manager, and help design training programs. Model Positive Behavior Supports when working with adults and children. Work to improve the consistency and effectiveness of collaboration between HS service areas. Participate in reflective supervision sessions for ongoing professional development. Ensure staff and family confidentiality by limiting access to records and following confidentiality policies. For bilingual employees, perform all job duties utilizing dual language ability as necessary to provide optimum support and services for clients and HSCDP staff. Actively participate in planning, decision-making, and problem-solving responsibilities with other staff to improve the consistency and effectiveness of and collaboration between HS service areas Generate, collect, and document Non-Federal Share Match (In-Kind). Must regularly drive or travel for work, attend classroom sites, meetings, and trainings. Attends scheduled meetings, training sessions and conferences as assigned/requested. Other duties as assigned or required. ESSENTIAL WORK HABITS Align work behaviors in conformance with Head Start STRONG Culture and NCO's Purpose, and Values. Report to work on time and obtain approval from supervisor for any changes in work schedule or absences. Maintain a strict commitment to confidentiality, in accordance with Agency and project policies and procedures. Follow NCO's Injury Illness and Prevention Plan, as well as all Agency and program safety protocols, procedures, and policies. Maintain focus on the assigned tasks. Take pride in creating a positive, efficient work environment. Treat co-workers and clients with respect. Represent NCO and its programs to the community in a positive light. Dress appropriately according to assigned job duties and responsibilities. Adapt constructively to change. Be honest, reliable, and dependable. Qualifications JOB QUALIFICATIONS Education, Training and Experience: A bachelor's degree in special education, early childhood education /child development (ECE/CDV) OR in a related field. At least 3 years of recent experience working with ECE teachers or directly with children aged 0-5 in a licensed setting. Must complete 15 hours of professional development annually. Professional experience in providing developmental observations, behavioral assessments, and curriculum modifications, is preferred. IEP development experience and supportive strategies for classroom teaching staff, is preferred. License & Certifications Maintain a current Infant and Child CPR First Aid certification or complete requirement within (30) days of hire. Employee is responsible for renewing and maintaining a valid CPR/first aid certification at all times. Obtain and Maintain certification in Classroom Assessment Scoring System 2nd Edition (CLASS) and CLASS Environment. Maintain current driver's license and insurance. Knowledge of: Principles of adult learning theories. The developmental stages from birth to age 5. Principles and practices of effective interpersonal communications. Child development and early childhood education theories, principles, and practices for preschool, infant, and toddler-aged children. Developmentally appropriate activities, including literature, music and movement, multicultural and bilingual education, anti-bias curriculum, and other program content. Inclusive and effective teaching practices in relation to children with special needs and/or disabilities. Current early childhood best practices Understanding of Head Start Performance Standards (preferred). Required Skills: Analyze data to inform coaching practices and improve educational outcomes. Must be proficient in the use of computers and a variety of software programs, including web-based platforms; must at a minimum be familiar with the use of word processing, email, and spreadsheet programs. Ability to: Communicate clearly and appropriately both verbally and in written English (required); bilingual ability (English/Spanish) preferred. Provide training and support for staff in early childhood education, including child growth and development, guidance techniques, child observation and assessment, diversity and inclusion, and individualized programming. Develop and implement age-appropriate curriculum for groups and individuals, some of whom are individuals with disabilities. Meet deadlines pertaining to required monitoring and coaching documents. Demonstrate emotional maturity, stability, tactfulness, and the ability to provide professional leadership. Motivate, engage with, and work effectively and appropriately with children, parents, and other adults from a variety of socio-economic backgrounds is required. Interact with others in a culturally and emotionally appropriate manner. Maintain professional relationships with staff and children. Understand and conduct oral and written instructions. Follow guidelines regarding the handling of confidential information and documents. Prepare and give presentations in various settings using audience-appropriate methods and technologies. Work a flexible schedule to accommodate attending scheduled work events and professional development opportunities as needed. Necessary Special Skills & Requirements: Must be at least 18 years of age. For work-related driving, must have a valid California driver's license, a verifiable good driving record, and access to a vehicle with insurance that covers the employee as a driver OR reliable transportation with proof of automobile insurance. Employment is contingent on completion of a pre-employment health screening, and meeting TB test and regulatory immunization requirements related to work in a Head Start Program and licensed childcare facility. Employment is contingent on receipt by program of a Criminal Record Clearance confirming eligibility to work in a licensed childcare facility. WORK ENVIRONMENT/PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk, hear, listen, and communicate clearly; The employee frequently is required to sit; use hands to finger, handle or feel objects, use manual and automatic office equipment, and reach with hands and arms. The employee is occasionally required to stand; bend; reach down and stretch overhead; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 25 pounds unassisted and may occasionally move and lift heavier materials with assistance using ergonomic guidelines. Specific vision abilities required by this job include close and distance vision, peripheral vision, depth perception, and the ability to adjust focus. The ability to travel during the day and/or night, sometimes long distance - possession of a valid California Driver's License and access to an insured vehicle is required. Interaction and contact with outside agencies, vendors, funders, volunteers, donors, and contributors is a frequent aspect of this job. The employee will regularly use computers and computer printers, telephones, and other similar electronic office equipment. The employee may regularly use kitchen equipment and implements that can be heavy, hot, or sharp, as well as cleaning and sanitizing products. The environment can be noisy and includes the comings and goings of small children and their families.

My Senior Health Plan, a leader in the Medicare B2C space for nearly 20 years, is looking for a motivated and energetic Client Success Specialist to join our growing team in La Jolla, CA. If you have a strong background in customer service and are passionate about making a difference in the lives of seniors, we want to hear from you! Job Summary: As a Client Success Specialist, you'll be the go-to support for our clients and internal teams, ensuring a smooth and professional experience from start to finish. Job Duties and Responsibilities: Communicate with clients via phone and email in a courteous, professional, and timely manner. Manage inbound and outbound calls utilizing an auto-dialer system. Qualify potential leads and transfer them to the appropriate sales team members. Accurately enter and maintain client information within our CRM. Prepare and distribute client welcome kits and related materials. Process insurance applications and conduct verification calls as required. Monitor and follow up on application statuses with both carriers and clients. Assist in post-sale client support to ensure satisfaction and retention. Perform a variety of administrative tasks, including scanning, filing, and data entry. Provide backup support to other administrative functions as needed. Requirements: High school diploma or GED with a minimum of 3 years of administrative experience, or a bachelor's degree with at least 2 years of relevant experience. Job stability and tenure in previous roles. Strong phone presence with a friendly and professional demeanor. Excellent organizational, interpersonal, and written/verbal communication skills. Proven ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment. Collaborative team player with a proactive mindset and a strong desire to learn and grow. Proficient in Microsoft Office and internet research/navigation. Familiarity with CRM systems and a genuine passion for providing exceptional client service. Working Conditions: Stationary role, operating a computer and office equipment. Light lifting (up to 25 lbs.). Office environment with occasional movement within the workspace. Part-time 16-24 hours/week. Temporary until 12/31/2025, with the potential to transition to a permanent role 1/1/2026. Why Join Us? Competitive hourly base pay with an annual performance-based bonus. Paid sick time Positive work environment with growth opportunities. Paid parking in La Jolla, CA. No cold calls, all warm leads. Ready to make a difference? If you're a driven professional looking to grow your career while helping Medicare-eligible individuals, apply today to join My Senior Health Plan's mission-driven team! My Senior Health Plan is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law. *All offers of employment are contingent upon successfully passing a pre-employment drug test and background check. My Senior Health Plan.com Inc. participates in E-Verify. AI Use Disclosure To make our hiring process smooth and efficient, we use tools like BambooHR (application tracking), Hireflix (on-demand interviews), and Calendly (scheduling), and TestGorilla (skills assessments). These tools help us stay organized, but all applications and results are carefully reviewed by real people. AI supports our process, it doesn't replace human judgment. We also take steps to reduce potential bias in the tools we use, so every candidate is considered fairly.

Primary Accountability The Navigation Center Representative plays an important role with patient access and is responsible for providing scheduling and navigation assistance to FHCN patients. Description of Primary Responsibilities Provides scheduling and navigation assistance to FHCN patients. Schedules, reschedules, confirms, and cancels appointments per established protocols and in adherence to scheduling guidelines, health center procedures, and quality customer service standards. Verifies patient insurance and demographic information to appropriately complete pre-registration and health record updates. Responds to patient scheduling needs retrieved from the patient portal. As a PBX function, receives incoming calls and routes them to appropriate personnel network-wide. As a patient advocate, provides patient education on diversified program services, sends coherent clinical messages regarding patient needs to appropriate health center staff, and performs call follow-ups and outreach as needed, including ER and recall outreach. PBX responsible for uploading Triage Services reports to patient record. Responsible for supporting streamlined patient flow coordination. Scrubs schedules for appropriate visit types and helps to rectify scheduling conflicts to reduce patient wait-time and to maximize provider schedules. Develops and sustains proficiency with electronic medical record system. Maintains knowledge of program services to efficiently navigate patients. Demonstrates knowledge of provider specializations to minimize appointment errors and to help providers achieve their scheduling quotas. Monitors the Navigation Center queue to meet individual and collective performance metrics. Performance metrics relate to the efficient management of calls presented and calls handled, as well as high quality standards. Self-reported performance outcomes also required with some tasks. Performs other duties as assigned. Description of Primary Attributes Professional & Technical Knowledge: Must possess a high school diploma or General Educational Development (GED) certificate. Job duties require specific knowledge of office or administrative processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively. A minimum of one year experience in health care or call center environment preferred. Technical Skills: Ability to prepare basic correspondence and simple reports in Microsoft Word. Ability to use Microsoft Excel to create tables and simple displays or information. Ability to create basic presentations in Microsoft PowerPoint. Licenses & Certifications: None required. Communications Skills: Job duties require the employee to effectively communicate routine or non-technical information to co-workers and others. Effectively communicates written information (including electronic correspondence) and verbal presentations. Physical Demands: The physical demands described here in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly require to sit and use repetitive hand movement to type and grasp. The employee is frequently required to stand or walk; and occasionally lift and/or move up to 20 pounds. Pay Scale: Min Hourly Rate: $21.00 Max Hourly Rate: $28.60

Are you passionate about making a meaningful impact on community health? We're seeking a dedicated Call Center Specialist to join our dynamic team. As a Call Center Specialist at KCS, you'll play a pivotal role in delivering exceptional patient care by managing calls, scheduling appointments, providing compassionate support, and ensuring seamless communication across departments-all while upholding HIPAA standards. KCS COMPENSATION AND BENEFITS * Medical, Dental, Vision, and Life Insurance * Vacation, Holiday, and Sick Leave Pay * 401(k) Retirement Plan * Long- and Short-Term Disability Insurance * Flexible Spending Account * Employee Assistance Program KCS is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, gender, age, physical disability, and sexual orientation. KCS participates in E-Verify to confirm the employment eligibility of all new hires. As part of our hiring process, we will verify your eligibility to work in the United States using E-Verify. MINIMUM REQUIREMENTS * Bilingual in Chinese/Korean/Spanish preferred * Ability to work in a fast-paced environment, and to multi-task * Excellent interpersonal, verbal, written communication skills * Proficient in Microsoft Office Suite (Excel, Word, SharePoint, Outlook, and other required software) * Ability to recognize and maintain confidentiality of information as appropriate The duties of this position will include: * Promptly answer all incoming calls and route to appropriate staff. * Schedule, reschedule, and cancel patient appointments, ensuring accurate data entry and efficient use of clinic resources. * Remind patients of their appointments and update patient demographics as needed. * Registers all patients per registration protocols over the phone. * Provide information about the health center's services, programs, and operation hours to callers. * Explain and promote available services by consulting, gathering information, and evaluating patient needs. * Work closely with other departments on appointment scheduling to ensure smooth patient flow and reduce patient wait time. * Handle patient inquiries and concerns with empathy and professionalism, consulting managers when necessary. * Maintain confidentiality and comply with all HIPAA regulations regarding patient information. * Respond to patient inquiries, requests, disputes, and route to the appropriate department or staff. * Document call interactions, outcomes, and follow-up actions within the electronic health record (EHR) system. * Fulfill other duties and responsibilities as needed and assigned. KCS MISSION STATEMENT To provide client centered, culturally inclusive, expert care to directly improve the well-being of underserved communities and individuals through healthcare, social services, and community programs. ABOUT KCS At KCS Health Center, we're more than just a clinic - we're a community-driven force dedicated to transforming lives. Located in the heart of Orange County, our non-profit organization is committed to providing top-tier healthcare, social services, and community programs to the underserved population. We believe in delivering expert care with compassion, respect, and inclusivity at the forefront. THANK YOU FOR CONSIDERING KCS! KCS appreciates you looking at us for a possible next step in your career - as well as offering an opportunity to make a true impact on the greater good. We look forward to speaking with you soon and perhaps welcoming you to our team! Job Type: Full-time Pay: $23.00 - $25.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives Ongoing mentorship, development, leadership programs...and more 4:00p-8:00p / Part Time / 20hrs Description JOB DESCRIPTION: * Teams with unit personnel to assure the delivery of meals to patients in a timely fashion in accordance with defined service standards. * Assures that the tray and all components are accurate and attractively presented. * Assures patients receive the food items they desire, including special requested items within the parameters of the patients diet order. * May open packages and arrange items on the tray for patients. * Communicates to nursing when there are patients that require special assistance with feeding. * Assures that all trays are retrieved at the end of the meal and returned to the kitchen or loaded onto the transport cart for delivery to the kitchen. * Enters food preferences into the card file section of the diet software system. MINIMUM QUALIFICATIONS: * High school diploma or equivalent preferred. * Must be able to read, write, and follow instructions. * At least two years of college preferred. * Previous hospitality experience preferred. * Experience in a high volume operation preferred. * Fast food experience does not qualify. * Demonstrated skills in customer service, critical thinking, problem solving and written and verbal communication. * Ability to make sound judgments while quickly processing information. * Proficient computer and web-based software skills including the ability to adapt to regular changes in software programs and processes. * Ability to lift up to 50 lbs. * Ability to walk and stand for extended periods. * Ability push and/or pull carts weighing up to 250 pounds. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.