Service Leadperson
Service manager job at Empire Cat
Accept responsibility for assigned service areas. Exercise leadership control of assigned shift(s). Direct personnel to perform related support activities. Appraise assigned employees' performance. Meet production schedules. Maintain area equipment and tools. Coordinate jobs between shifts and with other departments. Assist in handling client calls. Solve workflow and procedural problems. Provide failure analysis and technical information support as needed.
ESSENTIAL FUNCTIONS:
Directly supervises employees.
Prioritizes workflow and assign jobs to technicians.
Coordinates and schedules required work with other areas.
Communicates with clients as needed.
Operates within budgets, meeting standards for flat rates, bids, and estimates.
Conducts annual appraisals for assigned employees.
Controls repair job costs and keeps costs within budget.
Maintains records and data.
Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
ADDITIONAL RESPONSIBILITIES:
Uses professional interpersonal skills to select, supervise, train, and develop subordinates.
Ensures assigned employees are trained, motivated and functioning according to their job descriptions.
Investigates possible re-work and warranty situations.
Determines proper repair methods.
Functions as a Service Technician to assist in meeting deadlines.
Maintains equipment and tools in work area; keep work area clean and safe.
Monitors and reviews all work orders in work area.
Obtains technical assistance in difficult and unusual conditions.
Performs other duties as assigned.
Works within and promotes corporate values.
KNOWLEDGE SKILLS AND ABILITIES:
Must have interpersonal and communication skills sufficient to oversee, motivate, direct, train, and evaluate people and to write reports.
Must be able to organize jobs into a logical operational sequence and provide leadership to assigned technicians.
Must be able to utilize diagnostic equipment to evaluate problems and make repair decisions.
Must know and be able to use EMPIRE and Caterpillar Service Systems, procedures, and publications.
Must have acceptable attendance to meet all company standards and requirements.
Must have extensive technical knowledge of CAT machine components and systems in order to troubleshoot problems and train others.
EDUCATION AND EXPERIENCE:
High school diploma or General Education Degree (GED).
Current driver's license.
Strong technical background required.
Completion of TRAIN test evaluation.
Must be able to communicate (speak, read, comprehend, write) in English.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, talk or hear, stand, walk, reach with hands and arms, climb or balance, and stoop or kneel.
The employee is regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 60 pounds.
Specific vision abilities required by this job include close, distance, and peripheral vision.
May be required to operate a forklift with appropriate certification(s).
This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.
The noise level in the work environment is usually loud.
Field Service Manager
Livermore, CA jobs
Job title:
Field Service Manager
Reports to:
Senior Field Service Manager
Compensation:
$130,000-$140,000 Base plus variable compensation
The Field Service Manager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement.
Duties and responsibilities:
High Level Business Objectives:
Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region.
Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability.
Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals.
Provide training and billable service work as required
Services Leadership:
Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base.
Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company.
Assess performance of service technicians.
Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company.
Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them.
Maintain technician staffing at appropriate levels for business requirements.
Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing.
Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand.
Compliance/Miscellaneous:
Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements.
Maintain a clean, safe, working environment.
Attend training with the Sullair factory to stay current on product offerings and technologies.
Travel as required to drive business activity and attend training. 80% Field / 20% Office
Demonstrate flexibility/teamwork as additional items will be required to help grow the business.
May involve multi-branch location responsibilities
Education:
Associate degree preferred but not required.
Technical Training/Certifications in the compressed air industry is a plus.
High School Diploma Required
Position Requirements:
Five plus years field service experience in the compressed air industry.
Proven leadership experience with strong written and verbal communication.
Strong understanding of Microsoft office suite.
Experience with ERP systems a plus.
Direct reports:
Service Technicians
The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.
This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.
Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
Division Manager
San Jose, CA jobs
Responsible for overseeing the operations and financials of the division. Key responsibilities of this position include managing project timelines, leading diverse teams, and driving business growth. Our Division Managers have strong leadership and interpersonal abilities to help their teams' overcome obstacles and grow other strong leaders.
Essential Duties
Oversee the daily operations of the division.
Develop and manage division budgets. Monitor financial performance and profitability, improving efficiency and reducing costs where needed.
Oversee personnel of sales, technicians, and other administrative employees.
Lead, mentor, and manage a team of project managers, supervisors, technicians, and other administrative employees.
Foster a collaborative and high-performing work environment while addressing employee relations issues.
Allocate resources including personnel, equipment, and materials.
Serves as a point of contact for clients, addressing their inquiries, concerns, and needs.
Ensure all work is completed in accordance with local, state, and federal fire protection regulations. Promote and enforce safety protocols and compliance standards.
Support the training and development of their staff.
Maintain detailed records of projects, resource usage, safety compliance, and other records.
Provide regular updates and reports to senior leadership on division performance, key metrics, and operational challenges.
Collaborate with senior management to develop and execute division strategies and business plans. Identify opportunities for growth and expansion.
Ability to foster a collaborative and cohesive team environment.
Ability to travel as needed
Valid Driver's License
Qualifications
Proven experience in a managerial role.
Strong leadership and team management skills.
Excellent communication, problem solving, and decision-making abilities.
Ability to manage multiple projects and teams simultaneously.
In-depth knowledge of alarm codes, alarm design, and installation best practices. Familiarity with California-specific regulations is a plus.
Proficiency in Microsoft office programs
5+ years of managerial or supervisory experience in a related industry
Bachelor's degree in business administration or related field (Preferred)
Experience budgeting, scheduling, and resource allocation.
Related Experience
5 years in a management role in a similar industry
Safety/Physical Requirements
Ability to lift up to 25 lbs.
Sedentary position with walking and standing required often
Some climbing, lifting, and pulling
Education
Highschool diploma or equivalent
Bachelors Degree preferred
A combination of appropriate education and experience may be substituted for the minimum education and experience requirements
Reports to: Vice President
Pay Rate: $95,000-$150,000 per year
Classification: Exempt, Full-Time, In Person
Supervisory: Yes.
Division Manager
Santa Rosa, CA jobs
Responsible for overseeing the operations and financials of the division. Key responsibilities of this position include managing project timelines, leading diverse teams, and driving business growth. Our Division Managers have strong leadership and interpersonal abilities to help their teams' overcome obstacles and grow other strong leaders.
Essential Duties
Oversee the daily operations of the division.
Develop and manage division budgets. Monitor financial performance and profitability, improving efficiency and reducing costs where needed.
Oversee personnel of sales, technicians, and other administrative employees.
Lead, mentor, and manage a team of project managers, supervisors, technicians, and other administrative employees.
Foster a collaborative and high-performing work environment while addressing employee relations issues.
Allocate resources including personnel, equipment, and materials.
Serves as a point of contact for clients, addressing their inquiries, concerns, and needs.
Ensure all work is completed in accordance with local, state, and federal fire protection regulations. Promote and enforce safety protocols and compliance standards.
Support the training and development of their staff.
Maintain detailed records of projects, resource usage, safety compliance, and other records.
Provide regular updates and reports to senior leadership on division performance, key metrics, and operational challenges.
Collaborate with senior management to develop and execute division strategies and business plans. Identify opportunities for growth and expansion.
Ability to foster a collaborative and cohesive team environment.
Ability to travel as needed
Valid Driver's License
Qualifications
Proven experience in a managerial role.
Strong leadership and team management skills.
Excellent communication, problem solving, and decision-making abilities.
Ability to manage multiple projects and teams simultaneously.
In-depth knowledge of alarm codes, alarm design, and installation best practices. Familiarity with California-specific regulations is a plus.
Proficiency in Microsoft office programs
5+ years of managerial or supervisory experience in a related industry
Bachelor's degree in business administration or related field (Preferred)
Experience budgeting, scheduling, and resource allocation.
Related Experience
5 years in a management role in a similar industry
Safety/Physical Requirements
Ability to lift up to 25 lbs.
Sedentary position with walking and standing required often
Some climbing, lifting, and pulling
Education
Highschool diploma or equivalent
Bachelors Degree preferred
A combination of appropriate education and experience may be substituted for the minimum education and experience requirements
Reports to: Vice President
Pay Rate: $95,000-$150,000 per year
Classification: Exempt, Full-Time, In Person
Supervisory: Yes.
Division Manager
San Francisco, CA jobs
Responsible for overseeing the operations and financials of the division. Key responsibilities of this position include managing project timelines, leading diverse teams, and driving business growth. Our Division Managers have strong leadership and interpersonal abilities to help their teams' overcome obstacles and grow other strong leaders.
Essential Duties
Oversee the daily operations of the division.
Develop and manage division budgets. Monitor financial performance and profitability, improving efficiency and reducing costs where needed.
Oversee personnel of sales, technicians, and other administrative employees.
Lead, mentor, and manage a team of project managers, supervisors, technicians, and other administrative employees.
Foster a collaborative and high-performing work environment while addressing employee relations issues.
Allocate resources including personnel, equipment, and materials.
Serves as a point of contact for clients, addressing their inquiries, concerns, and needs.
Ensure all work is completed in accordance with local, state, and federal fire protection regulations. Promote and enforce safety protocols and compliance standards.
Support the training and development of their staff.
Maintain detailed records of projects, resource usage, safety compliance, and other records.
Provide regular updates and reports to senior leadership on division performance, key metrics, and operational challenges.
Collaborate with senior management to develop and execute division strategies and business plans. Identify opportunities for growth and expansion.
Ability to foster a collaborative and cohesive team environment.
Ability to travel as needed
Valid Driver's License
Qualifications
Proven experience in a managerial role.
Strong leadership and team management skills.
Excellent communication, problem solving, and decision-making abilities.
Ability to manage multiple projects and teams simultaneously.
In-depth knowledge of alarm codes, alarm design, and installation best practices. Familiarity with California-specific regulations is a plus.
Proficiency in Microsoft office programs
5+ years of managerial or supervisory experience in a related industry
Bachelor's degree in business administration or related field (Preferred)
Experience budgeting, scheduling, and resource allocation.
Related Experience
5 years in a management role in a similar industry
Safety/Physical Requirements
Ability to lift up to 25 lbs.
Sedentary position with walking and standing required often
Some climbing, lifting, and pulling
Education
Highschool diploma or equivalent
Bachelors Degree preferred
A combination of appropriate education and experience may be substituted for the minimum education and experience requirements
Reports to: Vice President
Pay Rate: $95,000-$150,000 per year
Classification: Exempt, Full-Time, In Person
Supervisory: Yes.
Division Manager
Fremont, CA jobs
Responsible for overseeing the operations and financials of the division. Key responsibilities of this position include managing project timelines, leading diverse teams, and driving business growth. Our Division Managers have strong leadership and interpersonal abilities to help their teams' overcome obstacles and grow other strong leaders.
Essential Duties
Oversee the daily operations of the division.
Develop and manage division budgets. Monitor financial performance and profitability, improving efficiency and reducing costs where needed.
Oversee personnel of sales, technicians, and other administrative employees.
Lead, mentor, and manage a team of project managers, supervisors, technicians, and other administrative employees.
Foster a collaborative and high-performing work environment while addressing employee relations issues.
Allocate resources including personnel, equipment, and materials.
Serves as a point of contact for clients, addressing their inquiries, concerns, and needs.
Ensure all work is completed in accordance with local, state, and federal fire protection regulations. Promote and enforce safety protocols and compliance standards.
Support the training and development of their staff.
Maintain detailed records of projects, resource usage, safety compliance, and other records.
Provide regular updates and reports to senior leadership on division performance, key metrics, and operational challenges.
Collaborate with senior management to develop and execute division strategies and business plans. Identify opportunities for growth and expansion.
Ability to foster a collaborative and cohesive team environment.
Ability to travel as needed
Valid Driver's License
Qualifications
Proven experience in a managerial role.
Strong leadership and team management skills.
Excellent communication, problem solving, and decision-making abilities.
Ability to manage multiple projects and teams simultaneously.
In-depth knowledge of alarm codes, alarm design, and installation best practices. Familiarity with California-specific regulations is a plus.
Proficiency in Microsoft office programs
5+ years of managerial or supervisory experience in a related industry
Bachelor's degree in business administration or related field (Preferred)
Experience budgeting, scheduling, and resource allocation.
Related Experience
5 years in a management role in a similar industry
Safety/Physical Requirements
Ability to lift up to 25 lbs.
Sedentary position with walking and standing required often
Some climbing, lifting, and pulling
Education
Highschool diploma or equivalent
Bachelors Degree preferred
A combination of appropriate education and experience may be substituted for the minimum education and experience requirements
Reports to: Vice President
Pay Rate: $95,000-$150,000 per year
Classification: Exempt, Full-Time, In Person
Supervisory: Yes.
Business Manager
Long Beach, CA jobs
Become Part of Our Team
As an industry leader Balfour Beatty offers employees a comprehensive benefits package with competitive salaries and more including:
Medical, Dental, Vision and Life Insurance
Health Savings Account
401(k) with company match
Flexible Spending Accounts (Dependent & Medical Reimbursement)
Vacation Time
Sick Time
Holidays
General:
Comprehensive understanding of Standard Operating Procedures (SOPs) related to role
Safety - Zero Harm, See Something Say Something
Position Summary:
Manage and monitor all accounting and administrative activities on assigned project. Perform additional assignments per supervisor's direction.
Responsibilities:
Prepare or direct the preparation of payroll, accounts payable, accounts receivable, reconciliations, back charges, and field invoices, etc.
Manage Labor Compliance requirements for projects.
Maintain project budgets, ensure proper cost tracking within budget structure, monitor actual costs against project budget and forecast.
Ensure costs of the project are accurate by reviewing materials on site, preparing cost accruals, and checking activity quantities. Ensure cost report is accurate and distributed to management by internal deadlines.
Maintain subcontracts/purchase orders including review of insurance requirements, pay estimate preparation account reconciliation, bonds, insurance, etc.
Maintain EEO, HR & OFCCP documentation and postings.
Assemble and organize budget and cost data, develop analyses, monitor job costs and variances.
Assure that all billable costs and change orders are handled properly to assure maximum profitability on our jobs
Undertake assigned special projects and cost analyses as specified by Project Manager or Regional Business Manager.
Manage the day-to-day operation of the project office.
Provide support for other departments on assigned projects to assist in their administrative needs.
Monitor project budgets and provide field management with progress reports and updates.
Perform other duties as required.
Requirements:
Four (4) year business/accounting or finance degree or five (5) or more years similar construction cost accounting experience or equivalent combinations of training/experience.
Working knowledge of cost accounting software (JDE), construction technology and budget analysis required.
Must be able to multi task.
Proficient in Labor Compliance and LCP Tracker.
Proficient computer skills including Microsoft word and excel.
Punctual and dependable.
Ability to follow instructions and take initiative.
Excellent verbal, communication and organizational skills are a must.
Understanding of the Industrial, Civil and Mechanical construction industry would be a plus.
Professional Competencies- for both positions
Action Oriented: Taking on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
Collaboration: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities
Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Salary: $90K-$130K
About us
Balfour Beatty US is an industry-leading provider of general contracting, at-risk construction management and design-build services for public and private sector clients across the nation. Performing heavy civil and vertical construction, our teams build the unique structures and infrastructure that play an important role in how people live, work, learn and play in our communities. Our teammates have an instinctive passion for innovating that is fueled by a relentless curiosity, a drive to employ lean practices and processes and the determination to find a better way. Through Zero Harm , we are challenging the construction industry's assumptions about safety. We believe that no level of harm should come to anyone as a result of our business.
Consistently ranked among the nation's largest building contractors by Engineering News-Record, our US business is a subsidiary of London-based Balfour Beatty plc (LSE: BBY).
Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.
General Manager(Roofing/Construction)
Santa Rosa, CA jobs
General Manager with Capstone Roofing
Compensation Range: $140k-$180k/yr (Relocation Assistance Availalble)
Company: Capstone Roofing (Allied Roofing Partners)
Experience: 5-10+ years in Roofing / Construction Leadership (Required)
About the Role
Capstone Roofing is seeking a dynamic and experienced General Manager to lead our entire Santa Rosa operation. This is a high-impact leadership role responsible for guiding field operations, safety, sales coordination, customer experience, and overall business performance.
As the GM, you will set operational strategy, develop leaders, strengthen team culture, and ensure we continue the 35-year legacy of providing quality roofing services to Santa Rosa and outlying communities. You'll work to drive growth, operational excellence, and continuous improvement across all departments.
This is the right role for someone who leads with integrity, builds strong teams, communicates exceptionally well across English and Spanish field environments, and thrives in a fast-paced trades environment.
What You'll Do
Leadership & Strategy
Provide overall leadership, direction, and accountability for all Capstone Roofing operations.
Develop, coach, and mentor department leaders including Estimating, Production, Safety, Office/Administrative, and Customer Service teams.
Partner with Allied Roofing Partners corporate leadership on strategic planning, forecasting, budgets, KPIs, and companywide initiatives.
Foster a culture of safety, teamwork, professionalism, and continuous improvement.
Operational Excellence
Ensure all jobs are delivered safely, on time, on budget, and to Capstone Roofing quality standards.
Oversee scheduling, manpower planning, material readiness, job closeouts, and customer satisfaction.
Implement and monitor operational KPIs with weekly, monthly, and quarterly performance reporting.
Support the optimization of systems including AccuLynx, BambooHR, Monday.com, and RingCentral.
Ensure compliance with Cal-OSHA regulations, safety procedures, and company policies.
Field Oversight & Safety
Lead and support the Field Operations & Safety Manager and ensure consistent execution of safety programs.
Conduct or oversee job site inspections, SPOT Safety Checks, incident investigations, and corrective action plans.
Champion a proactive safety culture and enforce accountability at all levels.
People Leadership & Culture
Build trust and alignment across office staff, roofing crews, field leadership, and sales teams.
Partner with HR on recruiting, onboarding, employee development, discipline, and performance management.
Support bilingual communication practices to ensure clarity and inclusivity across English/Spanish-speaking teams.
Customer & Community Focus
Ensure customer issues are handled quickly, professionally, and with a solutions-oriented mindset.
Represent Capstone Roofing as a community partner and uphold our promise of delivering high-quality roofs and repairs.
Maintain strong relationships with homeowners, general contractors, vendors, inspectors, and trade partners.
What You'll Bring
5-7+ years of leadership experience in roofing, construction, or related field operations.
Proven success managing multiple departments, project workflows, budgets, and operational KPIs.
Strong working knowledge of roofing systems, installation processes, safety standards, manufacturer specifications, and local building codes.
Bilingual in English/Spanish preferred but not necessary
Demonstrated ability to lead through change, develop future leaders, and build a high-performing team culture.
Experience with CRM, production, or operational platforms (AccuLynx, Monday.com, etc.) is a plus.
OSHA 30 or willingness to obtain.
Must have a valid driver's license and pass post-offer background, drug screen, and DMV record check. Driving eligibility is determined in accordance with insurance requirements and individual circumstances.
Why Capstone Roofing Partners
Competitive Salary + Performance Bonus
Company Vehicle + Expense Card
Medical, Dental, Vision, 401k, and Paid Time Off
Significant leadership authority and autonomy within a well-established, respected roofing company
Backed by a larger parent organization that invests heavily in operations, safety, and people
A culture built on teamwork, integrity, craftsmanship, and serving the Santa Rosa and outlying communities
Branch Manager
San Leandro, CA jobs
The Branch Manager is responsible for overseeing and directing the staff and daily operations of the assigned branch. This role ensures the delivery of exceptional customer service, achievement of sales and productivity goals, and the development of strong business relationships within the community. The Branch Manager has full P&L responsibility and plays a key role in driving business growth and employee development.
Duties and Responsibilities:
Develop and implement strategic plans to drive growth within the local market.
Identify and pursue new business opportunities and partnerships to increase market share through our service, large project, and advanced services lines.
Champion and coordination of the internal initiation phase of the project life cycle.
Lead initiatives to enhance Penhall Company's brand awareness and reputation in the community.
Full P&L responsibility, including budgeting, forecasting, and financial reporting.
Analyze financial performance and implement strategies to maximize profitability and cost-efficiency.
Ensure branch operations are aligned with company financial objectives and guidelines.
Lead, mentor, and develop employees with a focus on safety, training, skill enhancement, and career progression.
Create a positive, engaging workplace culture that encourages teamwork and high performance.
Exhibit strong emotional intelligence to effectively manage, motivate, and inspire the branch team.
Build and maintain relationships with key customers, suppliers, and community partners.
Act as the face of Penhall Company in the market, engaging in community events, trade shows, and networking opportunities.
Ensure customer satisfaction by delivering quality service and addressing customer needs promptly.
Collaborate with regional leadership, business development, safety, and operational teams to align branch activities with company goals.
Promote a culture of teamwork within the branch and across the organization, leveraging internal resources to meet business objectives.
Conduct regular staff meetings to clearly communicate goals and objectives.
Provide guidance and leadership to enable staff to meet these goals.
Commits to regular job-site visits and completes required documentation.
Identify training needs and opportunities for staff development.
Develop and implement plans to meet those needs.
Perform other related duties as assigned by the manager.
Required Skills and Abilities:
Strong leadership and management skills.
Excellent sales, customer service, and interpersonal skills.
Proficient verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to prioritize tasks and delegate as appropriate.
Proficiency in Microsoft Office Suite or related software.
Essential Core Competencies:
Strategic Thinking: Ability to set long-term objectives and create actionable plans for market growth.
Financial Acumen: Strong understanding of P&L management, budgeting, and financial analysis to make informed decisions.
People Orientation: Commitment to employee development, engagement, and fostering a positive work environment.
Servant Leadership: Prioritizing the growth, development, and well-being of employees and team members to foster a collaborative, empowered, and highly motivated workforce..
Emotional Intelligence: High EQ with the ability to manage relationships, navigate challenges, and resolve conflicts effectively.
Drives Vision & Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
Results Orientation: Consistent focus on achieving desired outcomes and delivering high-quality performance. It involves setting clear goals, prioritizing tasks, and taking accountability for reaching specific, measurable results.
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Safety Focused: Adhering to safety protocols by fostering a culture that prioritizes the well-being of employees, customers, and the community.
Education and Experience:
Associate's degree or equivalent industry experience required; Bachelor's degree preferred.
At least 3-5 years of branch management experience, with at least one year as an Assistant Branch Manager preferred.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Ability to walk job sites when necessary.
May be required to travel to job sites and other locations.
Legal Disclaimer:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions of the job.
Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a))
This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.
Customer Service Manager - Construction Company
San Leandro, CA jobs
Job DescriptionBenefits:
401(k)
Company parties
Health insurance
Opportunity for advancement
Job Title: Customer Service Manager Industry: Roofing & Construction
About Us
Were a 25-year-old California roofing construction company committed to high-quality workmanship and exceptional customer care. Were looking for a proactive, detail-oriented Customer Service Manager to serve as the central hub of communication, scheduling, and client support. If you thrive in a fast-paced environment and enjoy keeping operations running smoothly, we want to meet you! Roofing, we can teach you - but organizational skills, initiative, and a good attitude will need to come with you.
Key Responsibilities
Customer & Project Coordination
Manage the company CRM, ensuring accurate and up-to-date customer and project information.
Schedule appointments, inspections, and follow-up visits for project managers and field teams.
Coordinate and manage drafting bids, sending proposals, and related documentation.
Draft and send inspection reportsincluding photosto clients in a clear and professional format.
Follow up on proposals and estimates to support project pipeline and customer engagement.
Distribute information to clients, team members, and partners to keep everyone aligned.
Office & Administrative Support
Answer incoming calls and manage service requests with professionalism and urgency.
Perform general office administration tasks, including maintaining a clean, organized workspace and ensuring the office is neat at the end of each day.
Manage website content updates (photos, text, reviews, and announcements) to coincide with completed jobs in real time.
Oversee photo quality control for job sites and marketing purposes.
Oversee weekly blog post topics
Assist with internal workflow improvements and administrative systems.
Maintain current and accurate company registration profiles with vendors, public agencies, and partners.
Complete general administrative support tasks away from the office and meet clients in the field as requested.
Conduct research for principals as directed.
Requirements
Valid drivers license and a clean driving record (occasional off-site tasks required).
Experience in customer service, office administration, or construction/contractor-related environments preferred.
Strong organizational skills with the ability to manage multiple tasks and priorities.
Excellent communication skillsboth written and verbal.
Familiarity with typical CRM platforms and general digital tools (email, spreadsheets). We will train you on our roofing-specific CRM.
Ability to work independently while keeping the team informed.
Professional, courteous, and solution-oriented attitude.
Physical Requirements:
Prolonged sitting at a desk or workstation.
Occasional standing or walking, such as to meetings, printers, or break areas.
Repetitive hand and finger movements, including typing and using a mouse.
Use of standard office equipment, such as computers, phones, copiers, and scanners.
Visual acuity to read screens, documents, and fine print.
Light lifting, typically up to 1015 pounds (e.g., files, boxes of paper, laptops).
Fine motor skills for tasks like filing, writing, or data entry.
Why Join Us?
Work with a reputable, growing roofing company that values initiative and high standards.
Opportunity to make a visible impact on customer satisfaction and operational efficiency.
Supportive leadership and a collaborative working environment.
This is a growth position. Our companys strategic growth plan will provide opportunities for personal growth, extensive training, and career advancement.
This is a full-time, non-exempt position. The compensation range is $25 - $35 per hour, commensurate with experience. Company benefits, including a 401(k) plan and medical insurance, are available after a probationary period.
How to Apply
Please send your resume and a brief cover letter that outlines your experience and interest in the role. We look forward to meeting the next key member of our team!
We are an Equal Opportunity Employer.
Materials & Customer Service Manager
Fremont, CA jobs
Role Purpose
The Materials & Customer Service Manager is responsible for owning end-to-end material flow and customer commitments. This role ensures that materials, planning, and customer communication are aligned to support on-time delivery, operational stability, and customer satisfaction. The role leads buyers, planners, and customer service personnel and acts as the primary escalation point for material and delivery risks.
Key Outcomes & Accountability
On-time delivery performance
Material availability aligned to production schedules
Inventory accuracy and health
Supplier performance (OTD, responsiveness, quality)
Clear, proactive customer communication
Reduction of expedites, surprises, and firefighting
Core Responsibilities
Materials & Supply Chain Management:
- Own material planning and purchasing strategy
- Identify and mitigate supply chain risks
- Define sourcing strategies for critical components
Customer Service Leadership:
- Own customer order management and delivery commitments
- Ensure proactive communication with customers
- Manage escalations and trade-offs
People Leadership:
- Lead buyers, planners, and customer service staff
- Develop team capability and accountability
- Set clear expectations and performance standards
Cross-Functional Leadership:
- Partner with Production, Quality, and Engineering
- Lead materials and delivery discussions
- Balance cost, delivery, and operational reality
Decision-Making Expectations
The role is expected to:
- Anticipate issues before they impact customers
- Make timely decisions with incomplete information
- Escalate issues with clear recommendations
- Own outcomes, not just activities
Role Competencies
Strategic Thinking:
- Thinks systemically across materials, planning, and customer commitments
Leadership & Influence:
- Leads teams effectively and holds people accountable
Operational Judgment:
- Balances competing priorities under pressure
Communication:
- Communicates clearly, calmly, and proactively
Problem Solving:
- Identifies root causes and implements durable solutions
Accountability:
- Takes ownership for results and follows through
Experience & Qualifications
Prior experience managing materials, supply chain, or customer service teams
Demonstrated people management experience (required)
Manufacturing or precision machining environment preferred
Experience with ERP systems
Strong analytical and communication skills
Shift
Day shift
Monday to Friday
Benefits:
Health Insurance (Medical/Dental/Vision) paid 100% for employees
Life insurance policy
Safe Harbor 401(K) plan
401(K) match
Paid time off (vacation/sick/holidays/floating holiday)
Referral Program
Materials & Customer Service Manager
Fremont, CA jobs
Role Purpose
The Materials & Customer Service Manager is responsible for owning end-to-end material flow and customer commitments. This role ensures that materials, planning, and customer communication are aligned to support on-time delivery, operational stability, and customer satisfaction. The role leads buyers, planners, and customer service personnel and acts as the primary escalation point for material and delivery risks.
Key Outcomes & Accountability
On-time delivery performance
Material availability aligned to production schedules
Inventory accuracy and health
Supplier performance (OTD, responsiveness, quality)
Clear, proactive customer communication
Reduction of expedites, surprises, and firefighting
Core Responsibilities
Materials & Supply Chain Management:
- Own material planning and purchasing strategy
- Identify and mitigate supply chain risks
- Define sourcing strategies for critical components
Customer Service Leadership:
- Own customer order management and delivery commitments
- Ensure proactive communication with customers
- Manage escalations and trade-offs
People Leadership:
- Lead buyers, planners, and customer service staff
- Develop team capability and accountability
- Set clear expectations and performance standards
Cross-Functional Leadership:
- Partner with Production, Quality, and Engineering
- Lead materials and delivery discussions
- Balance cost, delivery, and operational reality
Decision-Making Expectations
The role is expected to:
- Anticipate issues before they impact customers
- Make timely decisions with incomplete information
- Escalate issues with clear recommendations
-Own outcomes, not just activities
Role Competencies
Strategic Thinking:
- Thinks systemically across materials, planning, and customer commitments
Leadership & Influence:
- Leads teams effectively and holds people accountable
Operational Judgment:
- Balances competing priorities under pressure
Communication:
- Communicates clearly, calmly, and proactively
Problem Solving:
- Identifies root causes and implements durable solutions
Accountability:
- Takes ownership for results and follows through
Experience & Qualifications
Prior experience managing materials, supply chain, or customer service teams
Demonstrated people management experience (required)
Manufacturing or precision machining environment preferred
Experience with ERP systems
Strong analytical and communication skills
Shift
Day shift
Monday to Friday
Benefits:
Health Insurance (Medical/Dental/Vision) paid 100% for employees
Life insurance policy
Safe Harbor 401(K) plan
401(K) match
Paid time off (vacation/sick/holidays/floating holiday)
Referral Program
Regional Manager-Industrial Services (West Coast)
Pico Rivera, CA jobs
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
Regional Manager (sales & operations)
This position is actively posted in 3 different markets due to the flexible options of where the successful candidate can be based given the territory covered.
This position is actively posted in Phoenix, AZ, Denver, CO, and Los Angeles, CA. You may notice 3 different postings for the Regional Manager Industrial Services (West Coast) position.
There is only one Regional Manager-Industrial Services (West Coast) opening.
Sunbelt's Regional Manager equips our team for success through leadership that empowers team members to make it happen for our customers.
As a Regional Manager, you will be responsible for ensuring the highest levels of effectiveness and efficiency within assigned territory by developing business and market strategies to drive growth and profitability, engage and motivate employees, ensure employees are in the right positions, provide sales leadership and maintain a high level of customer satisfaction.
Education or experience that prepares you for success:
Bachelor's Degree in Business/Marketing or related field or equivalent experience
3-5 years of experience managing on the district level plus 2 years of Sales experience.
Knowledge/Skills/Abilities you may rely on:
Product line knowledge
Leadership and organization
Coaching and mentoring
Profit and Loss
Safety is key to our culture:
The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.
We value an inclusive and diverse workplace:
Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.
Do you have any of these titles on your resume? Related experience may include: District Sales Manager, National Sales Manager, Regional Sales Manager, Sales and Marketing Vice President, Sales Director, Sales Manager, Sales Vice President, Regional Business Manager, Operations Director, Operations Manager, Director of Operations
Base Pay Range: $122,232.00 - 168,069.00
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit *************************************** for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date.
Flex Time for Leaders
At Sunbelt Rentals our leaders including District Managers and above enjoy the freedom of Flex Time. It is not about tracking hours, it is about delivering great work and having the flexibility to recharge when you need it. Flex Time can be used for vacation, personal needs, or time covered by paid sick or safe leave laws. It is a simple way to balance life while keeping our business goals moving forward.
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.
FAIR CHANCE EMPLOYER: Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. A review of criminal will be conducted after a conditional job offer for this position has been made. A criminal history may have a direct, adverse, and negative relationship with your employment potentially resulting in the withdrawal of a conditional offer of employment for roles that involve direct contact with the public, handling sensitive customer and financial information, or operating vehicles and/or heavy machinery. The Duties & Responsibilities listed above identify the job duties that may be impacted by a criminal history. An unfavorable Motor Vehicle Record (MVR) may lead to the withdrawal of an offer for any position involving driving. Additionally, a criminal record may result in the withdrawal of an offer for roles that involve direct contact with the public, handling sensitive customer and financial information, or operating heavy machinery.
Auto-ApplyRegional Manager-Industrial Services (West Coast)
Gilbert, AZ jobs
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
This position is actively posted in 3 different markets due to the flexible options of where the successful candidate can be based given the territory covered.
This position is actively posted in Phoenix, AZ, Denver, CO, and Los Angeles, CA. You may notice 3 different postings for the Regional Manager Industrial Services (West Coast) position.
There is only one Regional Manager-Industrial Services (West Coast) opening.
Regional Manager (sales & operations)
Sunbelt's Regional Manager equips our team for success through leadership that empowers team members to make it happen for our customers.
As a Regional Manager, you will be responsible for ensuring the highest levels of effectiveness and efficiency within assigned territory by developing business and market strategies to drive growth and profitability, engage and motivate employees, ensure employees are in the right positions, provide sales leadership and maintain a high level of customer satisfaction.
Education or experience that prepares you for success:
Bachelor's Degree in Business/Marketing or related field or equivalent experience
3-5 years of experience managing on the district level plus 2 years of Sales experience.
Knowledge/Skills/Abilities you may rely on:
Product line knowledge
Leadership and organization
Coaching and mentoring
Profit and Loss
Safety is key to our culture:
The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.
We value an inclusive and diverse workplace:
Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.
Do you have any of these titles on your resume? Related experience may include: District Sales Manager, National Sales Manager, Regional Sales Manager, Sales and Marketing Vice President, Sales Director, Sales Manager, Sales Vice President, Regional Business Manager, Operations Director, Operations Manager, Director of Operations
Base Pay Range: $111,120.00 - 152,790.00
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit *************************************** for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date.
Flex Time for Leaders
At Sunbelt Rentals our leaders including District Managers and above enjoy the freedom of Flex Time. It is not about tracking hours, it is about delivering great work and having the flexibility to recharge when you need it. Flex Time can be used for vacation, personal needs, or time covered by paid sick or safe leave laws. It is a simple way to balance life while keeping our business goals moving forward.
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.
Auto-ApplyRoofing Service Manager
Phoenix, AZ jobs
Job Description
Commercial Roofing Service Manager
Who you are:
As an
Commercial Roofing Service Manager
, you are a person with a strong work ethic, and extensive knowledge of various roofing systems. We are looking for candidates who are interested in gowing with the company. This growth can be thru experience, monetarily, or in a potential Supervisory/Branch Management role. If this sounds like you, please apply to join our team.
In this role you would be expected to be able make repairs and/or repair recommendations, perform evaluations and Roofing Preventative Maintenance to low slope roofing systems.
Simon Roofing is a roofing industry leader with over 123 years in business with 66 locations throughout the USA. We specialize in roofing service, restorations, and replacements. We are now looking for employees with great work ethic and drive to join our organization at all levels.
What We Offer:
TOP OF INDUSTRY PAY…$26.00 to $32.00 per hour range,
On Average our Service Managers make $85,000+ per year.
Health Insurance, Dental, Vision care benefits.
Three (3) annual bonus opportunities (safety bonus, performance & company bottom-line bonus)
Opportunity to learn, grow, and increase your earning potential.
401K plan, with a discretionary match.
Paid time off
Free life insurance.
Lots of WORK and OT available.
A military-friendly and veteran-friendly employer.
What you'll do:
Always follow safety on the job and while driving.
Inspect problem roofs, perform roof repair, and preventative maintenance.
Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Dependability: Completes tasks on time; Follows instructions, responds to management direction.
Drives a company vehicle to clients' buildings on a daily basis.
What you'll need:
Minimum Three (3) + years of experience in the commercial roofing industry or related relevant construction experience
Basic knowledge of computers including Office and Adobe Acrobat
Must have the ability to calculate figures and be able to apply basic concepts of algebra and geometry
Valid driver's license and an acceptable driving record to be cleared to drive a company vehicle
High school diploma, or equivalent.
Ability to travel when local work is not available.
Must be able to work weekends and holidays in emergency situations.
Ability to communicate effectively through written correspondence and verbally in English.
Physical Working Conditions:
Must be able to lift to 50 pounds at a time on a regular basis throughout the day.
Must be able to frequently ascend/descend ladder up to 40 feet.
Must be able to remain in a stationary position for an extended period of time.
Constantly works in outdoor weather conditions.
Must be able to work in varied extreme weather condition (extreme hot and extreme cold weather).
Load and unload material and equipment from variant heights.
Load material and equipment from vehicles on and off the roof.
Lift heavy objects by hand or with a host and clean work area.
Shovel loose materials such as gravel, sand metal snow, or dirt.
Simon Roofing is an Equal Opportunity Employer and does not discriminate against any applicant on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by the Federal or State law or local ordinance.
Note: The statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of the personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
FL License Number: CCC048202
I certify the information I have provided in this Employment Application is true and complete to the best of my knowledge. I understand that, if hired, discovery of any false information provided or any relevant information omitted (no matter when discovered) may result in the immediate termination of my employment. I authorize Simon Roofing and Sheet Metal Corp. (the "Company") to make whatever inquiries it deems necessary or appropriate of any person or organization to verify any of the information I have provided in this application and to determine my qualifications and abilities. I hereby release the Company from any and all claims or action or causes of action arising out of the Company's lawful inquiries and/or its determination of my qualifications and abilities.
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Technician/Lead Technician in Emergency Restoration Service Industry
Sparks, NV jobs
Growing and fast-paced company looking for a full time, year round Technician/Lead Technician. We are an emergency service company handling water mitigation, fire and mold remediation. Training and additional certifications available for the right individual. We offer a great opportunity to learn a new trade in a growing industry.Job Duties/Responsibilities
Respond to emergency calls/be available 24 hours a day, 7 days a week, 365 a year
Perform a water, fire or mold damage assignment (Lead Position should have experience)
Be familiar with all IICRC S500 Standards (Lead Position - after training)
Learn basic aspects of all restoration type assignments
Be eligible for "on-call" status as scheduled
Learn to communicate details of all assignments such as detailed drawings, moisture mapping, temperature readings, dehumidifier readings, customer concerns and requests, and all other tasks considered customary and standard for this job title
Physically fit with no health issues that would interfere with the physical demands and/or conditions with the work environments customary for this type of work
Experience in water extraction/carpet cleaning preferred by not required
Requirements
Minimum education High School Diploma or equivalent
Minimum 18 years of age for insurance purposes
Valid Nevada Driver's License with clean driving record to drive company vehicles
Own basic construction tools
Reliable transportation required
Ability to respond to 24 hour emergencies on mitigation calls
Ability to work in confined spaces
OSHA 10 or ability to obtain at time of hire
IICRC certification is a plus or be familiar with all IICRC S500 standards after training
Qualified candidate can work in a team environment, whether performing duties alone or with others, and follow instructions
Must be reliable and able to work overtime and on weekends on occasion
Pass a criminal background check
Physical Requirements
Ability to stand, squat, climb, bend, kneel, stoop, walk, push, pull, crouch and crawl for long periods of time
Ability to travel up and down ladders
Ability to lift up to 50lbs on a regular basis
Ability to work in high places and in tight spaces (crawlspace)
Ability to wear a respirator (to be fit tested by employer)
Capable of working in fire, smoke and/or water damage environments that have potential for mold and mildew
All other duties as assigned
40+ hours a week during busy season - Full Time - Holiday Pay, PTO, Health BenefitsCompensation based on experience - negotiable Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement. Vision: To provide extraordinary care while serving people in their time of need. Mission: To provide opportunities for great people to deliver Best in Class results.Paul Davis is an equal opportunity employer. Compensation: $15.00 - $25.00 per hour
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Auto-ApplyMain Shop Service Supervisor
Pleasanton, CA jobs
Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell, rent, and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation. IS LOCATED IN PLEASANT GROVE CA.
Bring your leadership to your forever home where your work makes a meaningful impact.
This is an opportunity to lead a skilled team in a well-established shop where careers are built to last. Holt of California is known for its strong culture of teamwork, internal growth, and long-term employee success. In this role, you oversee operations in the Earthmoving Main Shop, ensuring quality work, safety, and customer satisfaction every day. It's a chance to use your leadership, technical knowledge, and problem-solving skills in an environment where people take pride in their work and the company supports their growth.
Shop Service Supervisor - Job Duties
You will:
* Coordinate daily shop operations and work assignments
* Directly supervise 7 to 15 employees, carrying out all supervisory responsibilities including hiring, training, planning, assigning work, evaluating performance, rewarding, disciplining, and resolving employee issues
* Communicate status of all work in process with customers
* Control operating costs including chargeable time, policy, rework, and other shop expenses, maintaining less than fifty percent chargeable time
* Evaluate skill levels of shop trainees and work with foreperson to align jobs with training steps
* Evaluate all employees and provide feedback
* Interpret and enforce Company policies and procedures including Safety, Employment, Warranty & Rework, and Shop policies
* Provide technical support as needed
* Collaborate with the Service Manager on changes in working conditions, efficiency improvements, safety goals, motivation plans, strategy planning, and budgeting
* Ensure customer satisfaction through quality service and communication
* Monitor work in process to meet labor and parts estimates
* Work with Product Support Sales Representatives (PSSRs) on accurate estimates and quotes
* Assist the Service Manager on large repair estimates considering all variables
* Support the Technical Communicator with technical issues or manufacturer questions
* Provide back-up support to service dispatch and field technicians
Shop Service Supervisor - Required Experience & Education
You have:
* Prior experience leading or managing a team
* High school diploma or general education degree (GED)
* Five years of related experience and/or training, or equivalent combination of education and experience
* Valid California driver's license Class C or higher with a clear DMV driving record
You might have:
* Prior experience with product sales or supervision in a leadership role
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk and hear. The employee is frequently required to stand. The employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee will regularly work near moving mechanical parts and occasionally work in outside weather conditions and exposed to wet and/or humid conditions.
The noise level in the work environment is usually loud.
COMPENSATION
Wage Range $85,000 to $95,000 Annually
Wage depends on knowledge, skills and ability to perform the responsibilities of the job.
Why Work at Holt of California?
Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.
Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.
Apply on-line at **************
For more information about our California Employee Privacy Policy, please click on link below.
Privacy Policy
#zip
Main Shop Service Supervisor
Pleasanton, CA jobs
Job Description
Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell, rent, and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.
THIS POSITION IS LOCATED IN PLEASANT GROVE CA.
Bring your leadership to your forever home where your work makes a meaningful impact.
This is an opportunity to lead a skilled team in a well-established shop where careers are built to last. Holt of California is known for its strong culture of teamwork, internal growth, and long-term employee success. In this role, you oversee operations in the Earthmoving Main Shop, ensuring quality work, safety, and customer satisfaction every day. It's a chance to use your leadership, technical knowledge, and problem-solving skills in an environment where people take pride in their work and the company supports their growth.
Shop Service Supervisor - Job Duties
You will:
Coordinate daily shop operations and work assignments
Directly supervise 7 to 15 employees, carrying out all supervisory responsibilities including hiring, training, planning, assigning work, evaluating performance, rewarding, disciplining, and resolving employee issues
Communicate status of all work in process with customers
Control operating costs including chargeable time, policy, rework, and other shop expenses, maintaining less than fifty percent chargeable time
Evaluate skill levels of shop trainees and work with foreperson to align jobs with training steps
Evaluate all employees and provide feedback
Interpret and enforce Company policies and procedures including Safety, Employment, Warranty & Rework, and Shop policies
Provide technical support as needed
Collaborate with the Service Manager on changes in working conditions, efficiency improvements, safety goals, motivation plans, strategy planning, and budgeting
Ensure customer satisfaction through quality service and communication
Monitor work in process to meet labor and parts estimates
Work with Product Support Sales Representatives (PSSRs) on accurate estimates and quotes
Assist the Service Manager on large repair estimates considering all variables
Support the Technical Communicator with technical issues or manufacturer questions
Provide back-up support to service dispatch and field technicians
Shop Service Supervisor - Required Experience & Education
You have:
Prior experience leading or managing a team
High school diploma or general education degree (GED)
Five years of related experience and/or training, or equivalent combination of education and experience
Valid California driver's license Class C or higher with a clear DMV driving record
You might have:
Prior experience with product sales or supervision in a leadership role
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk and hear. The employee is frequently required to stand. The employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee will regularly work near moving mechanical parts and occasionally work in outside weather conditions and exposed to wet and/or humid conditions.
The noise level in the work environment is usually loud.
COMPENSATION
Wage Range $85,000 to $95,000 Annually
Wage depends on knowledge, skills and ability to perform the responsibilities of the job.
Why Work at Holt of California?
Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.
Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.
Apply on-line at **************
For more information about our California Employee Privacy Policy, please click on link below.
Privacy Policy
#zip
Resident Services Supervisor-90022 (Corporate)
Los Angeles, CA jobs
Job Description
TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours.
The Resident Services Supervisor (RSS) will be assigned specific housing communities to work in conjunction with on-site staff and the supervisory team. RSS will proactively engage with all Team Members under their portfolio in a comprehensive, proactive and on-going manner. The RSS will continuously assess and manage healthy aging plans and transition plans in close collaboration with the Resident Service Coordinators under the portfolio. The RSS creates partnerships with community health and social services partners to ensure RSC's facilitate care management meetings to ensure that the most complex situations are tightly coordinated across partner organizations while the aggregate needs of the residents are supported through evidence-based practices.
The Resident Services Supervisor (RSS) is responsible to shape communities everyday by supporting the Director of Resident Services Programs (DRSP) and co-workers in providing a supportive environment for seniors and the disabled at TRM/TPM communities. The RSS will take the lead on special projects/assignments, provide new staff training, and performs administrative accountability as directed by DRSP. The RSS is assigned to more than one facility and will travel to all other TRM/TPM facilities, as needed. The RSS is key member of the supervisory team structure and works collaboratively with their peers to orchestrate performance and production.
Essential Job Duties
•Establishes a positive, productive and professional relationship with assigned communities and colleagues.
•Develop and maintain RSC new-hire training materials and keep the RSC manual up to date;
•Train new hires and existing RSC's on company policies and procedures;
•Regularly reviews internal financial/performance reports, HUD regulatory and RSC programing reports; prepares and submits all HUD reports and budgets for their assigned portfolio.
•Responsible for completion of annual performance reviews for Team Members assigned to their portfolio; including follow-up and implementation of development or improvement plans.
•Review and approve expense reports, staples orders, Per Unit Per Month (PUPM) Invoices as submitted from the Team Members under the assigned portfolio;
•Responsible for all ADP Payroll Functions including Mid-week e-Times, Final Payroll, vacation/sick time off.
•In conjunction with DRSP, oversees and manages the collection and updates of all Reasonable Accommodations and modifications for TRM/TPM and Per Unit per Month (PUPM) Programs
•Works collaboratively with colleagues to elevate performance, implement corporate polices and maintain a high level of housing awareness.
•Ensures Team Members assigned in their portfolio maintain all necessary resident and program data utilizing AASC Online; case management, progress updates, including interactions with residents, resident participation in programs, and sentinel resident events (e.g. falls, ED visits, etc.).
•Engage and motivate Team Members under their portfolio to create programs for residents, including but not limited to social isolation prevention, health and well-being programs, and manage onsite transportation programs for each community.
•Ensures Team Members assigned under the portfolio effectively collaborates with local agencies to review discharge plans for a seamless transition back to the Community; ensures proper follow up care is available.
•Convene and facilitate team meetings with community partners for strategy development.
•Ensures Team Members assigned in their portfolio complete and submits monthly management reports and additional reports as requested by HUD and TRM/TPM.
•Supports DRSP with interview process of applicants to the RSC position and make decisions to hire prospective candidate.
•Ensures Team Members assigned in their portfolio develops and maintains good tenant relations including organizing, participating and facilitating resident programs at the communities
•Attends staff, departmental, and other required meetings
•Must be able to work evenings or weekends as needed
•Other special projects and coverage of TRM/TPM sites as needed.
Experience & Education
•Course work or seminar attendance as identified in the HUD Handbook to comply with Service Coordinator Program requirements. Certification must be current.
•Bachelor's degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience
•Four years' experience working with elderly and/or working with those who are developmentally challenged.
•Must be bilingual and fluent in English and Spanish (written and oral).
•Preferred experience in health education and prevention programs (e.g. Chronic Disease Self-Management Program).
•Preferred AASC Online and HUD provided Software
•Preferred Two years ADP Workforce Now software
•Must have foundational computer skills including: Microsoft Office Suite (Outlook email and calendaring) and the Internet
Travel
•Frequent local travel
•Position may require the employee to travel out of state to attend conferences and trainings
•Must have a valid California Driver's License, proof of current vehicle insurance and a driving record that meets TELACU Industries insurer's criteria; must be able to use own vehicle in the course of work.
COMPUTER & SOFTWARE SKILLS:
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet.
Familiarity with AASC Online and HUD-provided software.
Physical Requirements:
Constantly (6-8 hours per day) -Sitting, Using hands to finger, handle or feel (computer operation)
Occasionally (up to 3 hours per day)-Standing, Walking, Stooping/Bending, Reaching with hands and arms, Lifting of up to 20 lbs.
Work Environment & Exposures
Position may require occasional exposure to fumes or airborne particles, vibration and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents. Hazards: Occasionally exposed to biohazards such as blood borne pathogens, sewage, building waste.
TELACU Offers a Competitive Benefits Package:
Medical health coverage options: Limited HMO, Full HMO and POS
Dental coverage options: Dental HMO (DMO) and PPO
Vision PPO insurance option
Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
401 (k) Retirement Plan with generous employer match
Company Paid Basic Life/ AD&D Insurance
Voluntary Supplemental Basic Life/ AD&D Insurance
Company Paid Long-Term Disability
Company Paid Employee Assistance Program (EAP)
Colonial Voluntary Supplemental Insurance Options
Paid Time Off for Vacation, Sick and Holidays
Education Reimbursement
Service Supervisor (56237)
Tucson, AZ jobs
The Hiller Companies, LLC has an immediate opening for Service Supervisor. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
Job Summary: The Service Supervisor is responsible for overseeing the day-to-day operations of the Service Department team. The supervisor will provide tactical support to achieve operational objectives while ensuring customer satisfaction remains a key priority.
Key Responsibilities:
* Team Leadership & Development:
* Lead and supervise a team of service technicians, focusing on operational efficiency and quality of work.
* Coordinate and conduct regular team meetings to ensure effective communication and foster a collaborative environment.
* Provide guidance on new employee training and conduct periodic performance reviews.
* Set clear expectations and goals for performance, required licensing, and applicable certifications for your employees' development.
* Motivate team members and track their continued development and training.
* Work with other Hiller support teams to ensure smooth operations of Service Department functions.
* Assist in building a high-performance team that operates efficiently and effectively.
* Customer Relationship Management:
* Communicate with customers and Hiller associates to resolve issues on jobs, ensuring customer satisfaction.
* Support sales efforts by providing technical expertise and participating in customer interactions when needed.
* Service Operations:
* Oversee the execution of service, inspection, testing, and maintenance contracts to meet customer needs.
* Ensure technicians are correctly charging their time to assigned jobs for accurate costing.
* Utilize the scheduling/invoicing platform to ensure proper scheduling of service and repair calls.
* Monitor and ensure that team members maintain up-to-date required certifications.
* Prioritize jobs and adjust schedules as necessary, communicating changes to customers, sales representatives, and technicians.
* Health & Safety:
* Promote a culture of safety within the team and ensure compliance with safety protocols.
* Work with Safety partners to ensure employees have the required tools and PPE for their work.
* Conduct regular safety briefings and address any safety concerns promptly.
* Additional:
* Assist in managing multiple ongoing tasks and projects simultaneously.
* Provide regular updates to the Service Manager on team performance and operational challenges.
* Other duties as assigned.