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Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. Are you a people‑first enablement leader who thrives on developing strong teams and driving measurable impact across customer‑facing organizations? Do you bring a clear point of view on how enablement should support real behavior change not just knowledge transfer? Are you energized by partnering with senior leaders, setting direction, and ensuring high‑quality execution through your team? Asana is looking for a Head of CX Enablement to lead enablement strategy and execution for our global Customer Experience (CX) organization. In this role, you will set the direction for CX enablement, manage and develop a team of Enablement Managers and Instructional Designers, and ensure our post‑sales teams are consistently enabled to perform at their best. Our Post‑Sales teams include Customer Success, Customer Support, Professional Services, and Renewals. This role sits at the intersection of strategy and execution, with accountability for aligning enablement efforts to CX priorities and driving impact at scale. This role can be based in our SF, Chicago or NYC office with an office‑centric hybrid schedule. The standard in‑office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in‑office requirements. What You'll Achieve Set the vision, strategy, and operating approach for CX enablement across Customer Success, Support, Professional Services, and Renewals Lead, coach, and develop a team of Enablement Managers and Instructional Designers, supporting high standards of execution, collaboration, and impact Provide ongoing performance management, career development, and coaching to help team members grow and succeed in their roles Translate CX business priorities into a clear, focused enablement roadmap Partner closely with senior CX leaders to diagnose performance gaps and design enablement approaches that drive measurable behavior change Ensure the delivery of high‑quality, scalable enablement programs, including onboarding, role readiness, certifications, and continuous development Establish frameworks, playbooks, and processes that enable consistent enablement across roles, regions, and CX functions Define success metrics and own the measurement of enablement effectiveness, including adoption, performance impact, and business outcomes Use data and insights to continuously improve enablement programs and inform prioritization decisions Oversee learning content, knowledge management, and enablement systems to ensure information is accurate, accessible, and sustainable for day‑to‑day operations Act as a trusted thought partner to CX and Enablement leadership, influencing decisions through insight, data, and sound judgment About You You are a seasoned enablement leader who knows how to drive impact through others. You bring strong people leadership skills, a bias toward clarity and execution, and the ability to partner effectively with senior stakeholders. 8+ years of experience in enablement, learning & development, or related roles supporting customer‑facing teams 3+ years of people management experience, including managing Enablement Managers and/or senior individual contributors Demonstrated success leading and developing teams through coaching, feedback, and performance management Proven experience translating business priorities into scalable enablement strategies and programs Strong ability to partner with senior leaders and influence without authority Experience defining success metrics and using data to measure and communicate enablement impact Excellent executive communication and presentation skills Experience operating in a SaaS or technology‑driven environment Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision‑making What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $194,000-$254,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long‑term savings or retirement plans In‑office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office‑centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana. #J-18808-Ljbffr

A leading collaboration platform is looking for a Head of CX Enablement to lead the global Customer Experience (CX) enablement strategy. This role requires strong leadership in developing teams, setting direction, and driving measurable impact. The ideal candidate has over 8 years of relevant experience, including 3 years in management, and is skilled in partnership with senior leaders. Compensation includes a base salary between $194,000 and $254,000, with various additional benefits. #J-18808-Ljbffr

w/option to extend or convert to perm Our client is looking to add a Scrum Master to their team that will act as a servant leader and coach for one or more Agile teams, responsible for optimizing team delivery, improving team dynamics, and enabling a culture of continuous improvement. While the role title reflects Scrum, this position supports teams across a variety of Agile frameworks and ways of working. Key responsibilities include facilitating Agile ceremonies, removing impediments, managing dependencies, and promoting transparency in delivery. The Scrum Master supports team growth, ensures alignment to delivery goals, and fosters an environment of collaboration, accountability, and innovation. Responsibilities: • Serve as a servant leader and coach for Agile teams, supporting team growth, self-organization, and accountability. • Facilitate core team ceremonies (e.g., planning, refinement, daily stand-ups, reviews, and retrospectives), tailored to the team's delivery approach. • Guide teams in establishing and maintaining effective working agreements, including definitions of readiness and done. • Leverage Azure DevOps (ADO) to support Agile delivery - including sprint planning, backlog refinement, work item tracking, and dashboard reporting. • Ensure ADO boards are consistently updated and accurately reflect team progress, backlog health, and dependencies. • Promote Agile metrics through ADO to enable transparency, predictability, and data-driven decision-making. • Foster a continuous feedback culture through retrospectives, team check-ins, and one-on-one coaching, helping teams identify improvement opportunities and follow through on actionable outcomes. • Actively coach individuals and teams on Agile principles and best practices, helping to improve collaboration, delivery efficiency, and team dynamics. • Identify and remove impediments that block team progress, coordinating with other teams and stakeholders as necessary. • Support cross-team collaboration by managing dependencies and facilitating alignment across multiple delivery teams. • Drive a culture of continuous improvement, experimentation, and learning, encouraging teams to evolve their processes to better meet delivery goals. Qualifications: • 8+ years of experience in Agile delivery roles, with extensive experience as a Scrum Master or Agile team lead. • Strong working knowledge of Agile frameworks such as Scrum, Kanban, SAFe, or equivalent. • Demonstrated expertise using Azure DevOps for Agile planning, tracking, and reporting. • Experience supporting and coaching high-performing, cross-functional Agile teams. • Strong facilitation, interpersonal, and stakeholder engagement skills. • Excellent communication skills, both written and verbal, with the ability to adapt for technical and non-technical audiences. • Proven experience in identifying and removing blockers, managing team dependencies, and fostering team health. • Bachelor's degree in a relevant field (e.g., Computer Science, Information Systems, Business) or equivalent experience. • Agile certifications (e.g., CSM, A-CSM, SAFe SM, PMI-ACP) strongly preferred. • Ability to customize ADO dashboards and reports to meet stakeholder and team needs. The anticipated hourly rate range for this position is ($65-72/hr). Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.

Responsibilities: · Performs maintenance management by supervising maintenance personnel and establishing priorities in maintenance schedules. · Manages, maintains, and establishes maintenance procedures for production lines in a food manufacturing environment to ensure production meets or performs better than budget. · Maintains manufacturing assets and facility, oversees parts inventory, and monitors spending, purchase orders, and invoice approvals. · Sets and maintains departmental budget by reviewing financial statements, and by monitoring line efficiencies, labor costs, and other expenses. · Manages maintenance personnel by setting direction and priorities, and by providing training and continuous development for all Maintenance personnel. · Provides formal Performance Evaluations on direct reports at least twice a year, with regular touch-bases and feedback conversations throughout the year. · Verifies quality of technical work force by his/her direct reports, and provides feedback as needed, holding all Maintenance personnel accountable to technical standards of their work. · Drives the Maintenance and Reliability/TPM initiative focused on Preventive & Predictive Maintenance. · Coordinates work with outside contractors as needed, providing project management, ensuring safety of personnel, and performing other duties as required. · Participates in designing and developing production capacities and capability by attending engaging in planning and coordinating with Engineering, Plant Management and other functions. · Ensures the health, safety, cleanliness, and security of the work environment. · Participates in special projects and duties as needed. Required Skills and Experience: · High School diploma or GED; Bachelor's degree in Engineering or a Technical field preferred · 5+ years' experience in a similar managerial maintenance role, with strong technical, mechanical, maintenance and/or engineering experience · 4+ years of supervisory experience · Demonstrable knowledge of maintenance disciplines - electricity, electronics/automation (PLC), lubrication, mechanical transmissions · Must be able to work a flexible schedule. Preferred Skills and Experience: · TPM and Autonomous Maintenance experience is highly desired · Experience with Lean or Six Sigma · Food and/or beverage manufacturing experience · Computerized Maintenance Management System experience · Working knowledge of national, state, and local regulatory requirements in the areas of food safety, safety, environment and emergency management. Top 3 Must‑Have Competencies for This Maintenance Manager Role 1. Strong Technical & Maintenance Expertise (Hands‑On + Systems Knowledge) This role is deeply technical. The manager must understand: • Electrical, mechanical, lubrication, and automation/PLC systems • Preventive & predictive maintenance • Maintenance procedures for production lines in a food manufacturing environment • CMMS usage and asset management Without this foundation, they can't lead the team, verify work quality, or drive reliability improvements. 2. Proven Leadership & People Management Skills The job is as much about leading people as it is about maintaining equipment. Critical expectations include: • Supervising and developing maintenance personnel • Setting priorities and direction • Conducting performance evaluations and giving ongoing feedback • Holding the team accountable to technical standards • Coordinating contractors and cross‑functional partners This is a leadership-heavy role, not just a technical one. 3. Maintenance Strategy & Operational Excellence Mindset This role isn't just fixing machines-it's driving performance. The manager must be able to: • Lead TPM, reliability, and continuous improvement initiatives • Manage budgets, spending, and efficiencies • Ensure production meets or exceeds targets • Understand Lean/Six Sigma principles • Maintain safety, compliance, and regulatory standards

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio Your role and responsibilities As a managing SAP consultant, you will serve as a client-facing practitioner responsible for leading, and implementing offerings with deep understanding of SAP systems. As a trusted business advisor who collaborates to provide innovative solutions for solving the most challenging business problems with deep understanding of SAP Accelerate delivery methodology or equivalent and associated work products. You will work on projects that assist clients in integrating strategy, process, technology, and information to enhance effectiveness, reduce costs, and improve profit and shareholder value. Participate in business development activities and contribute to proposal development. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries. Primary responsibilities Strategic SAP Solution Leadership: Leading the technical design, development, and implementation of SAP solutions for simplicity, amplification, and maintainability that meet client needs. Team Delivery & leadership: Act as a team member and/or Team Lead to deliver work products on time, budget, and quality. (Desired) manage a high performing project team of SAP consultants Comprehensive Solution Delivery: Involvement in strategy development and solution implementation, leveraging your functional expertise of SAP with clients and team members and working with the latest technologies with industry best practices applied. This Job can be Performed from anywhere in the US. Required education Bachelor's Degree Required technical and professional expertise Professional Expertise with SAP Configuration: Hands-on SAP deep expertise in SAP MM with a minimum of 3 end-to-end implementations from project preparation to go-live as Consultant or Solution Architect. SAP Expert Level Process Knowledge: Holder of multiple SAP certifications and expert in multiple SAP modules and the ability to integrate them to provide end-to-end solutions, with strong experience with Supply Chain processes and workflows. Hands on Direct Procurement, Indirect Procurement ,Inventory Management, Supplier Relationship Management, Procurement Analytics Expert with SAP S/4HANA: Deep expertise in SAP S/4HANA and its application in client environments. Leadership & Project Management Skills: Project management skills, including developing/following project plans, managing resources, and ensuring that projects are delivered on time, within budget, and required quality standards. AI & Cybersecurity Knowledge: Familiarity with Artificial Intelligence models, their use in SAP implementation and knowledge of cybersecurity and data privacy principle This Job can be Performed from anywhere in the US. Preferred technical and professional experience Familiarity with Cloud Computing Platforms: Including IBM Cloud, AWS, Microsoft Azure, and GCP. Knowledge of Agile methodologies: Hands on experience with project management methodologies like Agile. ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long‑term disability coverage, and opportunities for performance based salary incentive programs Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law Training and educational resources on our personalized, AI‑driven learning platform where IBMers can grow skills and obtain industry‑recognized certifications to achieve their career goals Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro‑rated for those who start working during the calendar year. Job Title Managing Consultant - SAP (MM) Procure to Pay. Position location Sandy Springs, PARAMUS, Dallas, Houston, Chicago United States Work arrangement Hybrid Up to 80% or 4 days a week (home on weekends - based on project requirements) Employment type Regular Projected minimum and maximum salary 116,000.00 - 200,000.00 Company (0147) International Business Machines Corporation Shifts General (daytime) #J-18808-Ljbffr

Join us at the Nexus of care and compassion. MDS Coordinator (RN) Benefits: Medical/Dental/Life/Vision coverage 401k Employee rewards programs PTO package and paid holidays Tuition Reimbursement Growth from within Team-oriented work environment MDS Coordinator (RN) Responsibilities: As an MDS Coordinator (RN), you will develop goals for improving treatment and care plans in your nursing home. You will evaluate the patient care for the facility's residents in your nursing home. You will meet with the nursing staff, patient caretakers, and resident families to discuss conditions and treatment plans. You will approve resident applications for your nursing home. Compensation details: 75000-90000 Yearly Salary PI692bf0ac3d72-37***********4

Come join a company that strives for Extraordinary People and Exceptional Performance ! Chenega Government Mission Solutions, LLC, a Chenega Professional Services' company, is looking for a Child/Youth Program Coordinator to promote quality of life for Army National Guard dependent youth by providing secure, flexible, high-quality support and enrichment programs, in the United States, Puerto Rico, the U.S. Virgin Islands, Guam, and the District of Columbia. The ARNG CYS provides education, access to benefits, partnerships for opportunities, resiliency and leadership skills, and outreach to ARNG parents and school-aged youth. Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee's knowledge, critical thinking, innovative solutions for our clients. Responsibilities: Plan and deliver youth curriculum and programs and provide relevant support and resources to Army National Guard military youth and families Design marketing materials and publications, complete program-specific reports, and successfully convey information in both verbal and written formats Ensure youth services being provided meet the needs of the military population(s) being served and align with established national metrics of performance Actively work to recruit, train and manage a state-level volunteer team, as well as build local and state-level partnerships with youth service programs and organizations Plan and operate large and small scale events Analyze statistical data, evaluate program effectiveness and brief trend analysis based on compiled data Qualifications: Bachelor's Degree Experience in areas related to youth programming and development A combination of post-secondary education and experience with direct youth programming can be considered commensurate with a Bachelor's degree Ability to work onsite in Springfield, Illinois Good interpersonal communication skills and attention to detail Computer literate and proficient in preparing Microsoft Word, Excel, and PowerPoint documents Ability to multi-task, manage priorities, and meet deadlines Significant experience working with youth of all ages, an awareness of youth development and youth developmental needs, experience developing and implementing youth curriculum preferred Military experience or direct civilian experience in a military organization is preferred Availability outside of traditional work hours is required (after school, evening, weekend, and overnight). The specific frequency for this availability varies by location. Team members are able to flex time for weeks that they work more than 40hrs. All new employees attend a 2 week (consecutive) training course at Ft. McCoy, Wisconsin. This (paid) training must be completed within 6-12 months of date of hire. Final salary determination based on skill-set, qualifications, and approved funding. Many of our jobs come with great benefits - Some offerings are dependent upon the role, work schedule, or location, and may include the following: Paid Time Off PTO / Vacation - 5.67 hours accrued per pay period / 136 hours accrued annually Paid Holidays - 11 California residents receive an additional 24 hours of sick leave a year Health & Wellness Medical Dental Vision Prescription Employee Assistance Program Short- & Long-Term Disability Life and AD&D Insurance Spending Account Flexible Spending Account Health Savings Account Health Reimbursement Account Dependent Care Spending Account Commuter Benefits Retirement 401k / 401a Voluntary Benefits Hospital Indemnity Critical Illness Accident Insurance Pet Insurance Legal Insurance ID Theft Protection

A leading technology company seeks an SAP VIM Solution Lead to oversee the Vendor Invoice Management solution within their SAP environment. This role requires strong experience with SAP VIM, overseeing invoice-processing efficiencies and ensuring compliance with Accounts Payable processes. The ideal candidate will manage the solution roadmap, validate requirements, collaborate with technical teams, and lead cross-functional discussions. This position is open to remote work anywhere in the US, with a focus on innovation and continuous improvement. #J-18808-Ljbffr

The Account Manager, Central Strategic, directly sells enterprise software solutions across the range of our products and inspires incremental license and subscription revenue. You will develop the relationship within assigned accounts/territory and maximize Informatica's footprint within them. You collaborate with other teams, including pre-sales, professional services, marketing, channel management, finance and customer support, and external parties such as Alliances and Channel Partners. This is a field sales position where extensive travel to the customer's location is expected and important to the performance of the role. Travel is up to and may exceed 50%, based on our needs. ESSENTIAL DUTIES & RESPONSIBILITIES Expand sales within existing and new accounts while building relationships with key decision makers. Develop and execute a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of Informatica's solutions to customer requirements. Documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments). Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans. Collaborate with Marketing to develop an effective plan for the accounts, to include events, seminars, and roadmap sessions. Promote Informatica's products, maximizes brand recognition and mindshare at all levels, and publicize success stories. Provide customer feedback to team members for product, systems, and process improvements. At this level, incumbents will have subject matter expertise in selling our products and services. Assigned accounts are the largest and/or the most complex, where assigned quota is typically highest among the portfolio sales role levels. (Size of quota may be relative to complexity and nature of account set.) You routinely sell-to and work with the senior-most customer executive and CXO-level decision makers. KNOWLEDGE & SKILLS Holds broad expertise or unique knowledge to contribute to development of company objectives or to achieve goals in creative and effective ways. Extensive industry knowledge and understanding of a customer's decision-making process, goals, strategies, and business objectives. Exhibits confidence and expertise with presentations, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement. Holds a complete understanding and can articulate upon the business and technical contexts of key accounts. Authoritative leader by example on accounts and compels others to get on board. Mentors others at consultative effectiveness and establishing trust with internal and external customers. Deep functional knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and/or Business Intelligence software concepts and products. EDUCATION & EXPERIENCE BA/BS degree or equivalent educational background is preferred. 12+ years of relevant professional experience

A women-led energy transformation firm in Chicago is seeking a Director of Engineering to oversee engineering functions and teams. The role focuses on ensuring best practices in engineering services for utility contracts, guiding a talented team, and promoting continuous improvement. Candidates should have extensive experience in energy efficiency and leadership, coupled with excellent communication and analytical skills. The position offers a competitive salary and comprehensive benefits. #J-18808-Ljbffr

A leading financial technology company is seeking a Global Head of CDD & KYC to manage a global department of 130+ professionals across multiple regions including Chicago. The successful candidate will define the CDD/KYC strategy and ensure operational efficiency while leading a high-performing team. This role requires extensive experience in payments, banking, or operations, combined with strong leadership skills and a passion for compliance as a business enabler. Relocation is offered, and the position requires in-office presence. #J-18808-Ljbffr

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Hiring Locations: U.S. Various The Opportunity There are billions of Business Professionals and Consumers in the world who want to be both creative and efficient to accomplish their objectives. They see AI and conversational interfaces as a more productive way to accelerate creative storytelling and to quickly synthesize information across multiple documents. They are looking for quick and easy tools that are available on every computing surface and an easy onramp that allows them to trial products and subscribe based on the value derived. As the need for creative expression continues to grow exponentially, creativity and productivity are merging. AI can make them more creative and productive in their business context. The job of the BP&C sales team is to bring this guiding message to our enterprise customers and to show how Adobe can provide value and compete against a new host of broad-based productivity products in the market. Business Goals The opportunity described above for Business Professionals and Consumers will be the driving force of the Business Professionals and Consumers sales (BP&C) team. That team will be responsible for Adobe Acrobat and Adobe Express in the enterprise segment. Those products have increasing interconnected enterprise workflows that allow business professionals to understand and synthesize documents and other corporate material to produce highly designed and creative output via Express. This combination of insights and creativity lies at the center of what are customers are seeking and what the BP&C sales team is chartered to represent. Team Traits The BP&C team needs to have the following traits: * New Landscape & Knowledge - well-versed in a new landscape of productivity tools that are being positioned across the enterprise and how Adobe's offerings stack up against a new competitive landscape. * Demand-led Sales - the ability to identify net new use cases for business professionals, to run a full sales cycles from deck and demo to identification of pain and metrics to POC to close as both out of cycle and part of a renewal. * Pipeline Generation - personal responsibility over pipeline generation to new functional buyers of our business professional offerings beyond the traditional Acrobat user and into marketing, field sales, and knowledge workers. * New Products & Demo - the ability to personally sell, position and demo Acrobat, Express plus a host of potential new products and offers including integration of Express into Co-Pilot, ChatGPT and other business professional products and integrations from Adobe. Members of this team are proxies for knowledge workers so therefore this team needs to show how companies can benefit from our offerings personally. * Technical Knowledge, Curiosity & Understanding - the ability to do simple demonstration of products without technical help to demonstrate the value and ease of use of our products to the business professional. * Change Agility & Growth Mindset - Comfort operating in ambiguity and evolving GTM. Willingness to test/learn new plays and iterate quickly. Ability to influence peers to adopt the new persona-based approach. * Cross-Functional Influence & Internal Navigation - Ability to work with PMM on use cases and industry plays. Ability to partner with core sellers for multiproduct deals without channel conflict. Ability to influence product and GTM teams with persona feedback. * Strong Operational & Pipeline Discipline - CRM excellence (Clari hygiene, usage tracking, qualification). Velocity pipeline motions (prioritization, expansion triggers). Strong collaboration with Marketing, BDR, Renewals, and Product for feedback loops. Specialist Requirements * Pipeline Generation - personal responsibility and activity around pipeline generation with weekly expectation of 5/5 outbounding of 5 contacts to 5 accounts per week. Will do personal outbounding in addition to working with and directly BDR to hit a target of 3 new business meetings (representing expansion or new opps) per week. * Technical Understanding, Curiosity & Ability to Demo - understanding of Acrobat, Express, Express integrations with ChatBots and net new products that might be introduced by Adobe into this audience. A clear understanding of the competitive landscape for "worker" productivity tooling including Co-Pilot, ChatGPT, Canva, Gamma and others. The ability to demo on sales calls both Acrobat/AIA/Spaces, Express and Express integrated into ChatBots including net new use cases like generative presentations and other that represent net new enterprise workflows which span our products. * LOB Personas - ability to reach out to, message and hold sales conversations with line of business personas including C-level or C-level -1 roles in sales, marketing, IT, finance, HR, legal and more. * Deal Progression & Business Case - the ability to run a complex enterprise deal cycle from initial meeting through proof of value to business justification and close both as part of a renewal, but equally importantly, through anniversaries and out of cycle. * Competitive Positioning - the ability to clearly articulate why Adobe's solutions are better than other products in market for PDF clones, but more importantly, through a host of new productivity tools in the market today including CoPilot, ChatGPT, Canva, Claude, Gamma and others. Fluency in real-world use cases: Sales decks, HR onboarding workflows, operations playbooks, marketing content creation, contract workflows. * Executive Engagement - the ability and willingness to engage with the highlevel levels of our enterprise customers to talk about Adobe's offerings in the business professional space. Clear ability to "hold the room" at a CEC, to speak other customers success with our products and beyond. * Leading Indicators - personal responsibility and ownership over leading indicators in meeting counts of 3 new business meetings and 10-15 customer meetings per week. * Commercial Acumen & Deal Strategy - ability to run full deal cycles for professional-grade tools. Expertise in identifying expansion signals (usage, seat growth, departmental adoption). * Consultative & Solution-Based Discovery - Ability to demo AI-powered workflows that combine multiple Adobe products. Ability to translate AI capabilities into productivity/business outcomes, not technology. Proficient in ROI justification around "cost savings" or "revenue growth". Ability to lead consultative conversations with cross-functional teams. Distilling complex customer needs into 1-2 high-impact value drivers. Framing problem statements and ROI for executives and end-users. * Product Evangelism & Customer Education - Skilled in running workshops, enablement sessions, demo days. Ability to simplify complex workflows into intuitive stories. Evangelizing Adobe's AI productivity stack in a way that resonates with non-creative, non-technical buyers. * Slack - ability and willingness to communicate via Slack for deal updates, team communication and communication broadly with product and marketing spanning our BP&C products. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $226,800 -- $381,350 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $263,300 - $381,350 In New York, the pay range for this position is $263,300 - $381,350 In Illinois, the pay range for this position is $247,500 - $358,350 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice There is no deadline to apply to this job posting because Adobe accepts applications for this role on an ongoing basis. The posting will remain open based on hiring needs and position availability. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Application deadline: Jan 26, 2026 The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: - Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs - Providing technical guidance and troubleshooting support throughout project delivery - Collaborating with stakeholders to gather requirements and propose effective migration strategies - Acting as a trusted advisor to customers on industry trends and emerging technologies - Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. AWS Global Services AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Basic Qualifications - 3+ years of cloud architecture and solution implementation experience - Knowledge of the primary aws services (ec2, elb, rds, route53 & s3) - Experience implementing AWS services in a variety of distributed computing environments Preferred Qualifications - 5+ years of IT implementation experience - degree in advanced technology, or AWS Professional level certification - Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies - Knowledge of security and compliance standards including HIPAA and GDPR - Experience and technical expertise (design and implementation) in cloud computing technologies - Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience - Experience in performance optimization and cost management for cloud environments - Experience presenting technical solutions to diverse audiences in pre-sales environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. For salaried roles, your Amazon package will include listed sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ***************************************************** . Colorado $131,300 - $177,600 annually National $118,200 - $204,300 annually

Immediate need for a talented Senior Digital Product Manager (Level 4). This is a Fulltime opportunity with long-term potential and is located in Oak Brook, IL(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-93709 Pay Range: $120000 - $160000/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Remote in MST/CST locations (travel onsite/client location 10-15% of work time) Responsible for incubating, developing and commercializing new innovative products that improve and positively impact radiologist workflow and workload. Develop and drive the product vision, strategy and roadmap to create value for RSNA and its customers, working with stakeholders. Build innovative value propositions for customers. The product development and engineering shall mostly be outsourced to our external partners. Work with external partners to build full solutions, products to market. Own continuous communications with internal, external stakeholders, product team. Coordinate across teams and stakeholders to ensure outputs at each stage of the product lifecycle aligns to stakeholder vision. This includes gathering and incorporating feedback as needed. Own, manage and execute entire product lifecycle from vision to concept to proof-of-concept to pilot and launch at scale, including making recommendations related to product enhancements, product extensions, or discontinuing products, as appropriate. Improve the product during the different stages through data analysis and manage value realization throughout the product lifecycle. Be the GM of the product, will have commercial responsibility around Product Launch and Product Lifecycle, including effective pricing, forecasting, promotion, in collaboration with the different teams. Own business and financial data gathering and analysis using a Framework, working with other team members and partners. Build business cases and pricing for new products and new features. Make judgment trade-offs between features and speed-to-launch. Own use case prioritization, feature definition, market research, customer discovery and validation Lead the design, execution, and analysis of market research, including surveys and focus groups. Synthesize findings for vetting new initiatives to determine product strategy and make recommendations to leadership. Translate insights into actionable product plans. Maintain understanding of current and future needs, trends and competitive landscape. Manage day-to-day product activities, including identifying, defining, and tracking KPIs, and work cross-functionally to strategize and course correct as needed. Define success metrics, measure and assess them to draw actionable conclusions (adjust course or accelerate progress) Translates user needs into product development by managing the product backlog, make day-to-day decisions for working team. Define digital product specifications and ensure that team knows with accurate detail what they are expected to build and deliver Establish user story acceptance criteria and is responsible for final decision on scope and content at the team level. Support testing via market leading testing strategies [A/B testing] and debrief results to team, leadership Lead problem solving workshops. Spearhead initiatives and work closely with members of product team as well as other teams. Build and maintain strong relationships with customers, vendors, internal, external stakeholders. Please note- This is a start-up organization, venture under the non-profit. [For remote, you must be available to answer emails, chats, and phone calls, and to perform all duties, as required to meet job requirements and the requirements of all onsite employees. A stable internet connection and quiet office space is a must] Key Requirements and Technology Experience: Skills-Digital Product Management Experience with healthcare, digital Health or Radiology & Imaging Platforms Experience launching AI/ML-based products BS/MS degree or equivalent in Computer Science or Engineering or Business degree. 5 years relevant work experience (3-4 years of continuous digital product management recent experience needed) 2 years of professional experience with healthcare, or health technology products. 1 - 2 years of Product Management experience in launching AI/ML-based products; working with leading AI vendors Ability to identify unmet customer needs, develop product roadmaps, and implement new strategies Strategic thinker with the ability to align customer use cases with technological solutions and envision end-to-end experiences Experience in managing strategic relationships with third-party vendors. Experience working with external partners Managed innovative product development and execution, demonstrated a general curiosity and drive for building bold products with great user experience. Proven track record doing and managing commercial products through the entire product lifecycle at an experienced level. Strong organizational, product management, product development and execution skills Business acumen, including the ability to create and track financial forecasts Skilled multi-tasker with ability to work through ambiguity Proven ability influencing stakeholders, executing product priorities, and driving results Strong strategic, analytical, and critical thinking skills, with an ability to identify the most important things amongst many important things Strong interpersonal skills, oral, written, and listening communication skills with stakeholders Solid understanding of Agile and Design Thinking methodologies for rapid product iteration and experimentation Able to distill complicated ideas into the right number of words. A natural passion for the product, adept at selling through compelling narratives Mastery in researching, gathering, drafting, and translating requirements between stakeholders, design, content, and engineering counterparts Strong exposure to AI Ability to Design User Acceptance Testing plans, and lead that effort with the team Ability to train internal departments on new product launches through documentation and demos Ability to assess ongoing product performance and enhancement opportunities Ability to manage multiple initiatives simultaneously in a cross-functional environment. Ability to use strategic thinking, good judgement and problem-solving to support the RSNA mission Competent in Excel, and PowerPoint. Note-Onsite / Hybrid in Oak Brook, IL Remote in MST/CST locations (travel onsite/client location 10-15% of work time) Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

A leading financial technology company in Chicago is seeking a Payment Performance leader to enhance payment strategies and user adoption. This role involves developing and leading a team of strategists while improving the quality of Stripe's payment products. Ideal candidates should have over 15 years of experience in payments, showcasing strong analytical and leadership skills in a fast-paced environment. Competitive compensation and benefits are offered, including equity and wellness stipends. #J-18808-Ljbffr

A leading company in autonomous driving is looking for an experienced engineer to contribute to vehicle AD system integration and optimization. The role includes cross-functional collaboration, on-vehicle testing, and entails travel to partners for validation. Candidates should possess advanced knowledge of AUTOSAR and strong programming skills, with a focus on safety and diagnostics in automotive environments. #J-18808-Ljbffr

A global innovator in technology services is seeking a Lead Business Consultant to drive Digital Transformation for major manufacturing clients. This role will require over 15 years of experience, including at least 5 years in pre-sales and solution architecture. Candidates will work closely with sales teams and industry partners to develop transformative offerings. Strong communication and consultative skills are a must. The position is based in Chicago, IL, with the possibility of remote work. #J-18808-Ljbffr

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: OpenGov is seeking a detail-oriented and mission-driven Subject Matter Expert, Public Accounting with a strong background in accounting or public finance to guide government agencies through the evaluation of OpenGov's ERP solutions. This role is ideal for a public accountant or financial professional who understands governmental accounting practices and wants to help modernize financial operations across the public sector. As a Public Accounting SME, you will leverage your accounting expertise to assess client needs, evaluate financial workflows, and demonstrate how OpenGov's solutions support budgeting, general ledger, reporting, procurement, and other critical finance functions. You will help organizations understand how modernization can improve accuracy, efficiency, and transparency, ultimately advancing OpenGov's mission to make governments more effective and accountable. Responsibilities: Conduct in-depth discovery sessions with finance teams to understand current accounting practices, including chart of accounts structure, financial reporting processes, month-end close procedures, internal controls, procurement workflows, and budget development cycles. Translate complex accounting workflows into recommended system configurations and future-state process models. Deliver structured demonstrations and walkthroughs tailored to public sector financial operations, highlighting improvements in areas such as reconciliations, audit readiness, fund accounting, and financial reporting. Serve as the primary accounting and financial subject matter expert for prospective customers evaluating OpenGov's ERP solutions. Provide guidance on how OpenGov can support GASB compliance, budget-to-actual reporting, purchasing controls, and financial transparency initiatives. Support the development of functional content for RFIs, RFPs, and RFQs, particularly sections related to finance, accounting, and reporting requirements. Help define proof-of-concept activities and ensure they accurately reflect real-world accounting use cases. Collaborate with Product Management to communicate customer feedback related to financial capabilities, reporting needs, and accounting workflows. Create documentation, process maps, and best-practice resources to support consistent evaluation experiences and internal enablement. Work closely with Professional Services and Customer Success to ensure a smooth transition from evaluation to implementation. Requirements And Preferred Experience: Bachelor's degree in Accounting, Finance, or a related field (CPA or public accounting experience strongly preferred). 2+ years of experience working with financial or ERP systems in a technical, functional, accounting, or advisory capacity. Strong understanding of government finance operations, including fund accounting, GASB principles, budgeting, procurement, payroll, and financial audits. Hands-on experience with cloud-based ERP or financial management systems. Ability to communicate accounting concepts clearly to diverse audiences, including finance teams, IT staff, and organizational leadership. Strong analytical skills with the ability to evaluate process gaps and propose future-state improvements. Comfortable working cross-functionally and building trusted relationships internally and externally. Ability to travel up to 25%. Compensation: $120,000 - $170,000 On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started. A Team of Passionate, Driven People This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Compensation Range: $120K - $170K Apply for this Job

EMPIST is a full-service IT company, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business but of our employees, too. Service Desk Manager Mon/Friday - Onsite Chicago, IL We are currently seeking a Service Desk Manager for our growing team! This role requires a strong technical background, excellent leadership abilities, and a customer-centric approach. Responsibilities: * Play a critical role in overseeing the support and maintenance of our clients' IT infrastructure in a 24/7/365 delivery model. * Lead a team of talented professionals, collaborating closely with clients and internal stakeholders to ensure the delivery of exceptional support services. * Meet SLA/SLO obligations for response and resolution for end user incidents and requests. * Orchestrate end-user service delivery including email queue, phone queue, ticket hygiene, process adherence, quality control, dispatch scheduling, imaging and workstation deployment, and overall client satisfaction. * Manage team schedules, balancing time off requests against client demands. * Manage on-call scheduling. * Provide quality assurance and control to ensure a high degree of accuracy in execution of SOPs. * Provide coaching and mentoring in daily/weekly/monthly 1-on-1 and team sessions to drive continued individual and team performance improvement. * Manage client issue escalation process to ensure timely resolution. * Ensure team members have the necessary resources, training, and support to deliver high-quality services. * Manage and coordinate a dispersed team at client sites. * Develop and maintain key performance indicators (KPIs) to measure and report on the departments' performance. * Promote client satisfaction while ensuring the team offers solutions in a timely manner. * Collaborate with sales and account management teams to identify opportunities for improved service alignment. * Continuously evaluate and enhance operational processes, methodologies, and tools to improve efficiency and effectiveness. * Provide technical guidance and direction for all USG team members in order to resolve client issues. * Interview, train, and mentor new USG staff members to ensure they have the necessary skills and expertise to deliver high-quality services. * Promote the EMPIST vision, mission, and core values to all employees. Requirements: * Bachelor's degree in computer science, information technology, or a related field. * 5+ years within a Managed Service Provider (MSP) environment. * 3+ years of direct people management, including performance reviews, recommendations for promotion, mentoring and career advising. * Ability to identify, evaluate, implement, and manage individual and team KPIs. * Experience managing dispatch IT resources and scheduling work at client site for ad hoc dispatches. * Resource capacity and utilization planning experience. * Experience managing logistics, inbound, inventory, configuration, work bench, and outbound for IT equipment. * Project management experience a plus. * Proven track record of developing high-performing teams. * Ability to develop and implement strategic plans and manage multiple projects simultaneously. * Familiarity with Windows and Linux server administration. * Network administration basics are a plus. * Office 365 administration (Exchange, SharePoint, OneDrive, Teams). * Experience with these technologies preferred: Cisco, Meraki, Microsoft M365 and Azure, Microsoft Windows Server, SQL Server, Active Directory, VMWare, Veeam, Datto, HPE servers and MSA, Pure storage. * Experience with disaster recovery methodologies and tools. * Excellent communication and leadership skills, with the ability to build and maintain strong relationships with clients and internal stakeholders. * ITIL Foundations v4.0 (+) preferred. Salary - $90-105k Benefits: * Comprehensive health, dental, and vision insurance * Student loan reimbursement program * 401(k) plan with employer matching * Opportunities for career advancement EMPIST is a 25-year-old global company with US locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road and an office in Phoenix, AZ. We also have our European HQ in Athens, Greece. We have been named to the Inc 500/5000 list for 8 out of the last 9 years which recognizes the fastest-growing, privately held businesses across the nation. We've also been chosen as one of the 501 most influential MSPs in the world (#73 in 2024) recognized on the Channel Futures 501 list for 10 straight years.