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Employee benefits manager skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical employee benefits manager skills. We ranked the top skills for employee benefits managers based on the percentage of resumes they appeared on. For example, 12.6% of employee benefits manager resumes contained customer service as a skill. Continue reading to find out what skills an employee benefits manager needs to be successful in the workplace.

15 employee benefits manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how employee benefits managers use customer service:

Serviced national benefit accounts; facilitated open enrollment process for clients including group presentations, individual interviews and customer service support.
Forwarded to main operation center for efficient processing to contribute to better customer service and smoother operations.

2. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how employee benefits managers use hr:

Transitioned HR from traditional benefits administration to e-HR model by leveraging technology to enhance services to TF employees and management.
Assigned to conduct open-seasonal employee benefits enrollments interfacing with HR Directors and Managers.

3. Client Relationships

Here's how employee benefits managers use client relationships:

Maintained retention rate of 100% for existing accounts by managing all aspects of service, client relationships and administration.
Create and maintain follow-up and activity schedules to efficiently maintain established and prospective client relationships.

4. Senior Level Management

Here's how employee benefits managers use senior level management:

Created and monitored benefits metrics and reports success against goals to senior level management.

5. Due Diligence

Due diligence refers to the process of auditing, investigating, or reviewing done to confirm the authenticity of relevant facts. In addition to this, it also refers to the evaluation of a party's financial records to determine whether one should enter into a transaction with the said party or not.

Here's how employee benefits managers use due diligence:

Lead on multiple acquisitions through the late 1990s; from due diligence to employee relations.
Perform due diligence and analysis of plans for mergers and acquisitions.

6. Cross-Selling

Here's how employee benefits managers use cross-selling:

Developed and implemented successful strategies in cross-selling Employee Benefit plans to existing Property/Casualty clients.
Identify cross-selling opportunities and analyze client insurance programs for expansion opportunities.

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7. Insurance Carriers

Here's how employee benefits managers use insurance carriers:

Maintain contact in person, and by telephone or email, with hospitals, physicians, insurance carriers, and management.
Coordinated transition from sales to ongoing program management with Marsh, outside insurance brokers and the insurance carriers.

8. Health Insurance

Here's how employee benefits managers use health insurance:

Administer health insurance enrollment applications and ensuring accurate and timely enrollment processing, updates benefit transactions.
Advanced liaison between major health insurance representatives and business clientele.

9. PowerPoint

Here's how employee benefits managers use powerpoint:

Prepare PowerPoint presentations and varied other reports for the VP of Personal Trust and other members of the Wealth Management team.
Compiled new information and used it in PowerPoint presentations for meetings.

10. HIPAA

Here's how employee benefits managers use hipaa:

Developed and led comprehensive HIPAA privacy and security compliance initiative on behalf of employer-provided health plan covering over 100,000 lives.
Provided advice and prepared documents, training materials and checklists for clients complying with HIPAA regulations.

11. ERISA

Here's how employee benefits managers use erisa:

Conducted multifaceted, complex criminal and civil compliance investigations supporting the Employee Retirement Income Security Act of 1974 (ERISA).
Managed civil and criminal enforcement inquiries of potential violations of the Employee Retirement Income Security Act of 1974 (ERISA).

12. Cobra

COBRA (Consolidated Omnibus Budget Reconciliation Act of 1985) is a federal law that allows employers of 20 or more employees who provide health care benefits to offer the option of continuing this coverage to individuals who would otherwise lose their benefits due to termination of employment, reduction in hours or certain other events. It is a temporary coverage that provides cash for medical expenses up to 18 months. The policy is helpful for retirees, former employees, former spouses, dependent children and spouses, workers laid off, on strike, fired for work, etc.

Here's how employee benefits managers use cobra:

Hired by Whitney Bank to oversee COBRA administration, benefit plan enrollment and monthly premium payments for more than 4,000 employees.
Developed innovative procedures for agency, retirees, COBRA and long term disability benefit billing saving the company $36,000 annually.

13. Life Insurance

Here's how employee benefits managers use life insurance:

Analyzed and designed Multinational Life Insurance Pool.
Carry out bi-annual reconciliations with ALICO (Medical & Life Insurance providers) and internal annual reconciliation with finance.

14. Resolution Support

Here's how employee benefits managers use resolution support:

Provide resolution support and oversight of employee issues in the areas of enrollment, billing issues, and claim issues.

15. FMLA

Here's how employee benefits managers use fmla:

Created and delivered training/materials across the country regarding leaves of absences, work related injuries and FMLA for leadership teams.
Managed leaves of absences to include personal, FMLA, Worker's Compensation, and ADA approved leaves of absences.

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List of employee benefits manager skills to add to your resume

The most important skills for an employee benefits manager resume and required skills for an employee benefits manager to have include:

Customer Service
HR
Client Relationships
Senior Level Management
Due Diligence
Cross-Selling
Insurance Carriers
Health Insurance
PowerPoint
HIPAA
ERISA
Cobra
Life Insurance
Resolution Support
FMLA
Billing Issues

Legislative Changes
Client Retention
Benefit Changes
HRIS
ACA
Data Entry
DOL
Open Enrollment
Wellness Programs
Claims Issues
FSA
RFP
Payroll System
Financial Data
Communication Materials
Enrollment Process

Benefits Administration
Long-Term Disability
Benefit Programs
Litigation
Summary Plan Descriptions
Compliance Issues
Plan Administration
IRS
Vendor Relationships
Party Administrators
Group Health
Hippa
ADP
Discrimination Testing
Benefit Issues
PeopleSoft

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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