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Employee relations assistant skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical employee relations assistant skills. We ranked the top skills for employee relations assistants based on the percentage of resumes they appeared on. For example, 10.7% of employee relations assistant resumes contained substance abuse as a skill. Continue reading to find out what skills an employee relations assistant needs to be successful in the workplace.

15 employee relations assistant skills for your resume and career

1. Substance Abuse

Here's how employee relations assistants use substance abuse:
  • Coordinated outpatient referrals to licensed Mental Health and Substance Abuse professionals and provided treatment authorizations based on clinical presentation during assessment.
  • Provided support and consultation to management staff for concerns related to employee conflicts, work place productivity and substance abuse issues.

2. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how employee relations assistants use management system:
  • Developed/implemented computerized case management system.
  • Recorded, verified, and maintained training for over 2,000 employees within the Talent Management System (TMS).

3. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how employee relations assistants use community resources:
  • Provided information and referrals for clients to community resources.
  • Created national directory of community resources for use by internal EAP, and behavioral health case managers.

4. Assistance Program

Assistance Program refers to a set of volunteer-based programs offered to help employees currently struggling with home- or work-related problems. These programs may include counseling, assessments, or referrals. Counselors address substance abuse problems, psychological disorders, and even workplace trauma or violence. Counselors may also work with the employers to determine what, if any, issues or challenges should be addressed on a large scale.

Here's how employee relations assistants use assistance program:
  • Provide short-term/brief counseling and case management services to approximately 75 persons weekly participating in employee assistance programs.
  • Worked Outreach Program assisting citizens of affected areas with understanding of Individual Assistance Programs.

5. Crisis Intervention

Here's how employee relations assistants use crisis intervention:
  • Provided telephonic mental health, legal and financial information, referral and crisis intervention to employees of contracted organizations.
  • Conducted outreach, advocacy and provided referral services for regular cases and crisis intervention.

6. Quality Customer Service

Here's how employee relations assistants use quality customer service:
  • Provided quality customer service evidenced by compliments given to my supervisor.

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7. EAP

Here's how employee relations assistants use eap:
  • Worked individually to provide short-term EAP counseling and referral, using solution-focused therapy.
  • Attended professional development opportunities such as EAP Association chapter meetings.

8. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how employee relations assistants use mental health:
  • Conducted Solution Focused Consultations to develop integrated whole health strategies for consumers to manage mental health and substance related conditions.
  • Provided superior customer service to consumers and providers related to mental health and work/life issues to enhance outcomes and reduce costs.

9. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how employee relations assistants use payroll:
  • Liaised with cost accounting function to implement continuous improvement initiatives and ensured accurate payroll data entry.
  • Utilized problem solving ability on numerous complex issues regarding payroll and benefits.

10. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how employee relations assistants use hr:
  • Researched commercial industry HR and general management prevailing practices to develop and support NEXCOM enterprise negotiating positions.
  • Facilitated University Diversity & Equity Committee meetings in HR department.

11. HRIS

Here's how employee relations assistants use hris:
  • Maintained and updated employee biographical information in Human Resources Information System (HRIS) database.
  • Produced PeopleSoft HRIS union member report and wage report to audit wages for compliance.

12. Performance Management

Here's how employee relations assistants use performance management:
  • Participated in conducting reductions-in-force (RIF), investigations, performance management, employee engagement, and grievances.
  • Served as the Performance Management Coordinator for 2,000+ employees.

13. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how employee relations assistants use logistics:
  • Supported on-site registration and meeting logistics for conference attendees.
  • Coordinated and partnered closely with all Section Chiefs and separate Office Chiefs provide logistics support and assistance.

14. Disaster Victims

Here's how employee relations assistants use disaster victims:
  • Obtain housing for homeless disaster victims and making sure victims had updated information on available aide and programs.
  • Filed Daily reports, and maintained confidential information files and paper work for disaster victims.

15. Family Therapy

Here's how employee relations assistants use family therapy:
  • Completed intake assessments, conducted individual, marital and family therapy.
  • Provide, short tern brief counseling to individuals, couples and Family Therapy.
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List of employee relations assistant skills to add to your resume

Employee relations assistant skills

The most important skills for an employee relations assistant resume and required skills for an employee relations assistant to have include:

  • Substance Abuse
  • Management System
  • Community Resources
  • Assistance Program
  • Crisis Intervention
  • Quality Customer Service
  • EAP
  • Mental Health
  • Payroll
  • HR
  • HRIS
  • Performance Management
  • Logistics
  • Disaster Victims
  • Family Therapy
  • Travel Arrangements
  • Background Checks
  • Troubleshoot
  • Life Insurance
  • FMLA
  • Disciplinary Actions
  • Conflict Resolution
  • Open Enrollment
  • Computer System
  • FEMA
  • PowerPoint
  • Exit Interviews
  • Expense Reports
  • EEO
  • Office Equipment
  • I-9
  • Referral Services
  • Stress Management
  • PeopleSoft
  • Federal Agencies
  • ADP
  • Brief Therapy
  • Disaster Assistance

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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