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Become An Employee Relations Manager

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Working As An Employee Relations Manager

  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Establishing and Maintaining Interpersonal Relationships
  • Making Decisions and Solving Problems
  • Evaluating Information to Determine Compliance with Standards
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $104,440

    Average Salary

What Does An Employee Relations Manager Do At Apple

* Manage the AppleCare Accommodations team in day-to-day case management and projects.
* Partner with Sr. leadership in AppleCare along with HR and ER partners to support business initiatives with a focus on ADA requirements.
* As a manager, you are responsible for coaching, inspiring and leading your team to create scaleable and streamlined processes.
* Manage and develop the team of Accommodation Business Partners, providing career development and mentorship.
* Provide focused training/on-the-job skill building to increase ER expertise.
* Keep ER metrics monthly and review on a quarterly basis to assess where action can be taken to simplify a process, train managers, etc. in order to support a growing client base
* Develop and provide new challenges and stretch assignments for direct reports
* Architect innovative and scalable solutions to drive productivity
* Balance workflow between team members, ensuring the needs of various business partners are being met
* Accommodations support:
* Provide consulting on actions for and coaching to ER/HR partners, managers and employees on a myriad of issues including:
* Leaves of absence
* Reasonable accommodations
* Unauthorized Leaves
* Position Backfill Requests
* Returns from leave of absence with accommodations
* Conduct formal job searches
* Provide return to work and accommodation process updates and training to Division HR
* Build and maintain a quality relationship with internal business partners
* Support larger ER projects/initiatives as needed

What Does An Employee Relations Manager Do At Adecco Group

* Working as a consultant, developing strong relationships with operational leadership and colleagues.
* Addressing inquiries from the field and enters cases into appropriate systems for solutions and tracking
* Leveraging HR technical, business and interpersonal expertise to ensure actions taken consider all HR implications.
* Working with colleagues to evaluate human relations, and work-related problems, and meets with HR and operations management to determine appropriate resolutions.
* Communicating human resources policies and programs to address employee relations issues as appropriate
* Analyzing employee relations issues and either resolving or determining appropriate action including escalating complex and high risk employee relations issues to the HRBP as appropriate.
* Advising and assisting internal operational leaders and colleagues with interpretation and application of policies and procedures, coaching, legal compliance, employee complaints, disciplinary and termination issues and other employee relations issues as required.
* Overseeing administrative support for termination, transfers, promotion, performance improvement plans, etc.
* Building a knowledge base by documenting processes and policies for FAQ and updating Connect and other intranet resources as applicable
* Partnering with HRBP to provide insight/trends that might lead to the development of training and programs aligned with the colleague population needs

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How To Become An Employee Relations Manager

Candidates need a combination of education and several years of related work experience to become a human resources manager. Although a bachelor’s degree is sufficient for most positions, some jobs require a master’s degree. Candidates should have strong interpersonal skills.

Education

Human resources managers usually need a bachelor’s degree. There are bachelor’s degree programs in human resources. Alternatively, candidates may complete a bachelor’s degree in another field, such as finance, business management, education, or information technology. Courses in subjects such as conflict management or industrial psychology may be helpful.

Some higher-level jobs require a master’s degree in human resources, labor relations, or business administration (MBA).

Work Experience in a Related Occupation

To demonstrate abilities in organizing, directing, and leading others, related work experience is essential for human resources managers. Some managers start out as human resources specialists or labor relations specialists. Others gain management experience in a variety of fields.

Management positions typically require an understanding of human resources programs, such as compensation and benefits plans; human resources software; and federal, state, and local employment laws.

Licenses, Certifications, and Registrations

Although certification is voluntary, it can show professional expertise and credibility and may enhance advancement opportunities. Many employers prefer to hire certified candidates, and some positions may require certification. The Society for Human Resource Management, Human Resource Certification Institute, WorldatWork, and the International Foundation of Employee Benefit Plans are among many professional associations that offer a variety of certification programs.

Important Qualities

Decisionmaking skills. Human resources managers must be able to balance the strengths and weaknesses of different options and decide the best course of action. Many of their decisions have a significant impact on workers or operations, such as deciding whether to hire an employee. 

Interpersonal skills. Human resources managers need strong interpersonal skills because they regularly interact with people. They often collaborate on teams and must develop positive working relationships with their colleagues. 

Leadership skills. Human resources managers must be able to direct a staff and oversee the operations of their department. They must coordinate work activities and ensure that workers in the department complete their duties and fulfill their responsibilities. 

Organizational skills. Organizational skills are essential for human resources managers. They must be able to prioritize tasks and manage several projects at once.

Speaking skills. Human resources managers rely on strong speaking skills to give presentations and direct their staff. They must clearly communicate information and instructions to their staff and other employees.

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Employee Relations Manager jobs

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Real Employee Relations Manager Salaries

Job Title Company Location Start Date Salary
Employee Relations Manager Siluria Technologies Inc. San Francisco, CA Jun 15, 2014 $110,000
Human Resources Employee Relations Manager American Savings Bank, FSB Urban Honolulu, HI Apr 08, 2015 $100,000
Human Resources Employee Relations Manager American Savings Bank, FSB Urban Honolulu, HI Aug 04, 2015 $100,000
Employee Relations Manager--Human Resources Hawaii Pacific Health Urban Honolulu, HI Oct 17, 2016 $89,752 -
$112,195
Manager-Employee Relations Domino's Pizza LLC. Ann Arbor, MI Sep 30, 2014 $89,250
Employee Relations Manager Hilton Savannah Desoto Savannah, GA Oct 01, 2012 $82,332
Employee Relations/Contracts Manager Lloyds & Marker Professional Services, Inc. Monroe, NJ Dec 11, 2010 $50,000
Employee Relations Manager West Wind Express, Inc. Chicago, IL Oct 01, 2010 $49,170

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Top Skills for An Employee Relations Manager

ProceduresEEOPerformanceManagementPersonnelPoliciesSafetyProgramsHumanResourcesGeneralistPayrollFmlaCounselDisciplinaryActionsEmploymentLawSupervisorsActionPlansDiversityLaborRelationsConflictResolutionWageCorrectiveActionSexualHarassmentTrainingPrograms

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Top Employee Relations Manager Skills

  1. Procedures
  2. EEO
  3. Performance Management
You can check out examples of real life uses of top skills on resumes here:
  • Executed and monitored grievance and disciplinary policies and procedures to ensure fairness and consistency.
  • Established recruitment guidelines that would ensure compliance with all EEO guidelines.
  • Ensured execution of performance management programs and procedures, including but not limited to performance appraisals and performance improvement plans.
  • Develop and interpret personnel policies consistent with HR Director Directions.
  • Administered and managed workers' compensation and safety programs.

Top Employee Relations Manager Employers

Employee Relations Manager Videos

Career Advice on becoming an Internal Communications Manager by Sophie M (Full Version)

Employee Relations Manager, People

Human Resources : How to Negotiate Salary During Job Offer

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