Employee relations manager job description

What You Will Do:

General Summary

This individual is responsible for establishing and maintaining ongoing lines of communication between community physicians and the University of Maryland Medical System (and all entities). The manager builds and retains relationships with providers, educating them about targeted programs and services. In addition to performing Physician Liaison outreach functions, the individual is responsible, with supervision from the Director of System Physician Marketing & Referral Services, for acting in a lead capacity and participating in the management of outreach for their assigned service line/territory. Duties and responsibilities in this role may vary based on location.Principal Responsibilities and TasksThe following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. UMMC: As a complementary partner to the Service Line Marketing Manager, work closely with Service Line team and Physician Marketing team (statewide) to develop and communicate physician marketing /outreach strategy and meet annual goals, e.g. number of sales contacts, and referral volumes.2. Stay current and educated on all information regarding service line/territory by meeting with hospital service line management, executive staff and physician leaders to learn about existing and new clinical service offerings, to be the "expert" when communicating with referring community physicians with the goal of increasing patient referrals to UMMS hospitals and physicians.3. Assist hospital with provider retention, education and promotion of targeted programs and services in primary and secondary service areas.4. Identify and report market intelligence including competitive positioning, practice growth/vulnerability to senior leadership.5. Complete provider onboarding activities such as coordinating/hosting events and making community introductions.6. Identify ways for hospitals to improve inpatient, outpatient and referral processes by reporting and tracking physician customer service issues.7. Support employed practices, including conducting customer service assessments as well as other surveys in support of improved processes and referral volumes.8. Assist in development of monthly schedules of outreach activities based on strategic and programmatic priorities of the marketing and communications department.9. Participate in training and/or supervising new Physician Relations Associates through extensive on-the-job training for a concentrated time period of 3-4 months.10. Utilize and update a comprehensive PRM and market analysis system, which drives outreach strategy to physicians and physician groups in Maryland, and portions of surrounding states, as well as provides critical information on service line physician alignment. Maintain responsibility to make new changes and/or additions to the database. Become a super user and train others as needed. Develop outreach strategies and direction for development of physician relationships utilizing the current platform (Crimson Market Advantage). Assist hospitals and physicians as appropriate in understanding the market and targeting physician practices for business development and education for all UMMS hospitals.11. Develop extensive pre-call planning data e.g. to assess our physician's accessibility to patients, and referring physicians' loyalty/splitting behavior, market conditions, etc.12. Analyze all trend reports generated in the department in conjunction with the VP of Marketing, hospital leadership and Directors of Business Development and Physician Marketing to determine focused efforts required by the Physician Liaison team to improve patient referrals from physician(s) or physician group(s).13. Coordinate targeted onsite visits to potential referring physicians in various communities and regions in Maryland and portions of surrounding states to build relationships and increase referrals to UMMS. Compile information to disseminate to community physicians (i.e. CME programs, updates on new faculty/services, newsletters, outreach programs, etc.) through the Physician Liaison team.14. Identify physicians/physician groups that are or should be important to service lines or hospitals as possible candidates for networking activities which will help generate increased patient referrals to UMMS.15. Maintain oversight of comments and feedback accumulated through physician visits to identify needs, problems and requested information from a larger organizational perspective utilizing departmental trend reports and analysis. Communicate and prepare this feedback and analyses to the appropriate physician, department personnel and leadership..16. Provide ongoing support for relationships established with area physicians and act as the point person for concerns, communication and information.17. Organize and/or participate in Staff Outreach Program functions in the evening and occasionally weekends as necessary either targeting a specific region within the state of Maryland or by specific specialty (i.e. cardiovascular).18. Serve as point person with referring physicians for system-wide initiatives affecting assigned service line or hospital. Examples could include assisting with roll-out of technology tools for referring physicians, new product offerings from UMMS, etc.19. Identify potential opportunities for service line or hospital to establish clinics or expand services, based on feedback from community physicians.

What You Need to Be Successful:

Education and Experience

1. Bachelors' degree required. Master's degree in a related field strongly preferred.2. Five years in the healthcare and/or service industry which includes some clinical, marketing, sales or pharmaceutical sales experience is required.3. Management experience strongly preferred.Knowledge, Skills and Abilities1. Strong organizational skills with demonstrated ability to work with minimal supervision.2. Strong interpersonal, problem solving and communication skills.3. Self-motivated, adaptable and flexible.4. Project a positive image of the organization.5. Adapt hours and availability to meet the needs of our physician customers6. Previous clinical experience is desirable, along with knowledge of medical terminology and practices.7. UMMC: Ability and willingness to travel extensively throughout the state on average 80% of the time required. All other: local travel in hospital catchment area. Possession of reliable transportation is required.8. Proficient knowledge of computer equipment and various software packages (i.e., Microsoft Office to include Word, PowerPoint, and Excel) is required. CRM/PRM database software experience is preferred.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Current Employees:
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Job Description
SummaryThe Manager Employee Relations provides strategic and tactical Employee Relations consultation to Managers and Employees to resolve employee issues and advise on employee conflict resolution, disciplinary action and/or termination. Conduct investigations to ensure that employee issues are resolved in adherence to all company, local, state, and federal policies, procedures, and regulations. Be an employee advocate and the voice of the employee. Supervise Employee Relations Partners. Work with leadership to develop employee relations strategy.*** REMOTE work from HOME***Must live in the Northeast Essential FunctionsPartner with Business HR/Labor Relations COE/Legal team to lead employee-related claims on escalated investigations Identify problems and facilitate strategy development with employee relations and HR leadership to resolve issues on a more holistic level Develop and own investigation plans. Conduct fair, neutral, and timely investigations of employee complaints and employee relations issues in accordance with company policies and federal/state regulations and procedures Provide direction, training and support to direct reports.Provide counseling and coaching to managers and provide guidance related to employee conflict resolution, disciplinary action and/or termination Provide guidance to management on transitioning employees out of their role or the company.Additional ResponsibilitiesMaintain knowledge of legal requirements and employment legislation in supervised region Travel to company sites in supervised region as needed Performs other duties as assigned Skills and AbilitiesAbility to oversee multiple investigations at a time Strong organizational, analytical, and negotiation skills Strong conflict resolution skills and ability to remain impartial during investigations Strong written and verbal communication and presentation skills Ability to establish and maintain effective working relationships with employees, managers and HR teams Ability to handle confidential information appropriately Ability to work in a timely and organized manner to meet mandatory deadlines Ability to upskill and train on technology and functional aspects of case management systems Proficiency in MS Office suite intermediate required Knowledge of federal, state, and local employment laws and regulations advanced required QualificationsBachelor's degree required in Human Resources or a related field Eight (8) years or more employee relations or similar HR function required Two (2) years or more supervisory experience required Proficiency in MS Office suite intermediate required Knowledge of federal, state, and local employment laws and regulations advanced required Professional in Human Resources (PHR) CertificationTravel10-20%DOT RegulatedNone
Applicants from Colorado:
Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant's skills; prior relevant experience; certain degrees or certifications, etc.The salary for this position ranges from $70K to $95KRyder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan

Job Category
HR Compliance

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

Why Smucker is the Place for You
You deserve a positive and encouraging work environment. One that allows you to deliver your best work and become your best professional self. That is exactly what you will find at Smucker. Inspired by our unique culture, we are determined to support every employee holistically through our Total Rewards benefits program, underscoring our commitment to be the employer of choice.
Offering competitive wages, annual merit increases and bonus eligibility. Benefits effective day one, including health benefits that meet the needs of you and your family while also helping provide greater financial flexibility through coverage options tailored to your life stage - meaning more coverage for what you need and less cost to you.

Your Opportunity
Become an advocate for employees and fostering a culture consistent with our Company's Code of Conduct, Basic Beliefs, and Our Commitment to Each Other. Provide employee relations consultation and guidance across the organization for employees at all levels.

In this role you will:

Provide guidance and counseling on a range of matters, including, but not limited to:
Preserving/strengthening our culture on every team Maintaining a fair, objective and balanced approach to people-based decisions Consistent application of the ER/HR policies and guidelines Conflict resolution and difficult conversations Organizational changes and Company-wide initiatives Company's approach to investigations

Serve as an objective resource available to all employees and managers on matters including:
Difficult conversations and scenarios, including those involving performance management and employee impacts Addresses concerns regarding the workplace, culture, people, and application of the Basic Beliefs and Our Commitment to Each OtherPerformance Improvement Plans (PIPs) Disciplinary actions (inclusive of associated documents) Separations - both voluntary and involuntary Analysis of employee relations issues such as employee turnover, hiring, transfer and promotion practices, exit interview information, etc. to identify trends or inform any action steps (i.e., training, coaching or recommendations for improvement) Partners with HR Business Partners, COEs and others in support of organization initiatives, including ID&E and engagement

Lead investigations and liaise between ER and Legal:
Conduct investigations as appropriate utilizing the Company's investigation protocol Assist with the continued development and maintenance of the Company's investigation protocol and employee relations toolkit Defining and documenting processes and guidelines and developing the materials used to support a range of activities Provide investigation protocol resources

The Right Role for You
Are you passionate about making a difference through innovative program management and cross functional collaboration? Check out our requirements:
Bachelor's degree in Human Resources or related field6+ years of general HR experience3+ years of leading or supporting an investigation process Excellent interpersonal skills and written/verbal communication skills Professional maturity and discretion given exposure to highly confidential/sensitive information Exercise sound judgment and discretion in establishing and maintaining good working relationships Strong process-orientation skills and experience developing and implementing processes High level of responsiveness and demonstrated ability to act with a sense of urgency Ability to work a hybrid schedule with 25% in office presence (offices located in Orrville, OH)

Learn More About Working at Smucker
Our Total Rewards Benefits Program Our Thriving Together Philosophy Supporting All Impacted by Our Business Our Continued Progress on Inclusion, Diversity and Equity

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