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Employee's representative skills for your resume and career

Updated January 8, 2025

2 min read

Quoted experts

Daniel Eveleth Ph.D.,

Philomena Morrissey Satre

Below we've compiled a list of the most critical employee's representative skills. We ranked the top skills for employee's representatives based on the percentage of resumes they appeared on. For example, 22.9% of employee's representative resumes contained employee engagement as a skill. Continue reading to find out what skills an employee's representative needs to be successful in the workplace.

15 employee's representative skills for your resume and career

1. Employee Engagement

Here's how employee's representatives use employee engagement:

Partnered with the senior management to drive employee engagement initiatives raising awareness and participation across the employee network.
Key results were managers and leaders increased their effectiveness driving employee engagement.

2. HRIS

Here's how employee's representatives use hris:

Assisted in company transition from PeopleSoft HR Module 9.0 to WorkDay HRIS system.
Maximized efficiency of HRIS system by participating in initial design, managing ongoing system enhancements and streamlining reports.

3. Inbound Calls

Here's how employee's representatives use inbound calls:

Answer inbound calls to service employee stock option plans, 401k plans and pension plans
Answered inbound calls and chat requests related to employment verification, career assistance, graduation and general university inquires.

4. Customer Inquiries

Here's how employee's representatives use customer inquiries:

Navigated computer databases and systems in order to research appropriate responses to customer inquiries and to document all conversations with consumers.
Resolved escalated customer inquiries using established company protocols to exemplify a high level of professionalism with extreme sensitivity to customer satisfaction.

5. Customer Issues

Here's how employee's representatives use customer issues:

Administered feedback system targeted at responding and resolving customer issues regarding in-flight food and beverage services through establishing full accountability.
Assured customer satisfaction: quickly and effectively solved any and all customer issues while maintaining company policies and objectivity.

6. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how employee's representatives use human resources:

Represented legal assistant concerns to human resources executives.
Provide benefits, payroll, and other generalist support to Human Resources Dept., active, retired, and transitioning employees.

7. PeopleSoft

Here's how employee's representatives use peoplesoft:

Processed new hires, terminations and employee changes in PeopleSoft.
Provide eligibility information electronically/audit dental eligibility in PeopleSoft and provide Delta Dental with eligibility information daily.

8. FMLA

Here's how employee's representatives use fmla:

Counseled managers and employees on benefits and employment law issues, including FMLA, ADA and EEOC.
Reconcile insurance billing, compile eligibility reports, monitor FMLA reports, perform statistical analysis on employee benefit surveys.

9. Benefit Enrollments

Here's how employee's representatives use benefit enrollments:

Assist with portal registration, password resets, benefit enrollment, along with other various needs of the employees.
Provided assistance to employee's with the processing of Benefit Enrollment.

10. Performance Management

Here's how employee's representatives use performance management:

Coached and advised employees and supervisors on performance management and how to be a team player.
Coordinate the performance management process and new hire on boarding process.

11. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how employee's representatives use pos:

Promoted to POS Support Representative.
Identify and correct operational issues in clients POS terminals.

12. Life Insurance

Here's how employee's representatives use life insurance:

Reviewed and processed new life insurance applications and premiums, worked directly with agents and vendors regarding application status and outstanding requirements
Conducted phone interviews with the proposed insured to obtain personal and medical information to complete a life insurance application.

13. Disabilities ACT

Here's how employee's representatives use disabilities act:

Manage the administration of the Leave of Absence policies and procedures, including administration of Americans with Disabilities Act Amendments Act.
Coordinate and manage Americans with Disabilities Act Amendments Act (ADAAA) and Religious Accommodations.

14. ADP

Automatic Data Processing, Inc. (ADP) is a US provider of human resource management software and services. A personnel management system with which daily human resources processes are manageable and easily accessible. It fusion human resources as a discipline and its basic HR activities, and processes with the mastery of information technologies.

Here's how employee's representatives use adp:

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll in the Kronos E-Time ADP system.
Provide documentation on issues and works collaboratively with ADP, third-party vendors and internal company contacts toward timely resolution.

15. I-9

I-9 is a government verification form that indicates, whether an individual is eligible for work in the US. The form was created by the United States Department of Homeland Security division, named as the United States Citizenship and Immigration Services (USCIS) which requires that all US citizens must fill out and submit an I-9 form to start their working career in the US. An I-9 form includes a person's identification information and education credentials, that are ought to be verified by the employer.

Here's how employee's representatives use i-9:

Obtain and verify necessary identification documents and certifies U.S. Department of Justice Employment Eligibility verification (I-9) form.
Managed I-9 verification process and retention program for over 4,300 employment documents in compliance with Federal regulations.

What skills help Employee's Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on employee's representative resumes?

Daniel Eveleth Ph.D.

Professor of Management and Human Resources, University of Idaho

Given this emphasis on the candidate, employee, and manager experiences, what skills are needed:

-Empathy skill - able to look at "our processes" through the eyes of the candidate, employee, manager. It is their journey, not our process.
-Relationship building - given the demand for talent, we often need to play the long game; rather than posting a job announcement and praying for applications to "process," we may need to develop connections with passive job seekers, for example, who may not be ready to apply; we need to think about how we reject candidates so that they pass on positive word of mouth to others and possibly reply/apply when a better fit appears. We may need to develop our relationships with hiring managers to help them make quicker hiring decisions, help them avoid biases when interviewing, learn more from them about their talent needs and preferences.
-Ability and willingness to search for talent. There are excellent job seekers who don't know your organization exists or that you have a culture, positions, etc., that would be a good fit. This is particularly critical for helping a company meet its DEI goals.
-Interpersonal communication skills:
-Job candidates prefer recruiters who are both warm/approachable and knowledgeable about the jobs and the company.
-Hiring managers and other business partners often have varying degrees of experience with recruiting, selection, onboarding, development practices and have unique needs and often unique personalities, work styles, etc. Communication with them is critical and sometimes includes having challenging conversations.
-Tools-oriented skills:
-Data analysis skills
-Journey/Experience mapping
-Data visualization (e.g., Tableau)
-Knowledge of applicant tracking systems
-Success using social media to engage followers (e.g., managed a fraternity's social media sites to engage alumni)
-Familiarity with managing conversations via remote technology.
-Interest in the company/industry.

What soft skills should all employee's representatives possess?

Philomena Morrissey Satre

Director of Diversity Equity & Inclusion and External Strategic Partnerships, Land O Lakes

Inquisitive, ability to operate within ambiguity, strong customer service aptitude, strong cultural competency skills, agility, and adaptability to change.

What hard/technical skills are most important for employee's representatives?

Philomena Morrissey Satre

Director of Diversity Equity & Inclusion and External Strategic Partnerships, Land O Lakes

Ability to learn and work with HR Systems like payrolls systems: HRIS and Learning and Development Platforms. Can work effectively with data, understanding and applying knowledge, juggling multiple priorities, and problem-solving.

What employee's representative skills would you recommend for someone trying to advance their career?

Dr. Michael Pasquale Ph.D.

Professor of Linguistics, Humanities Division Chair, Cornerstone University

Graduates should continue to develop expertise and fluency in their language learning and development. They should focus on developing language fluency in the career areas they are pursuing. For example, they should read extensively and listen to podcasts in their target language to understand the field and how to use the language fluently and effectively in those contexts.

What type of skills will young employee's representatives need?

Dr. Amy Dufrane

Chief Executive Officer, HRCI

Global economic recovery and volatility will set the standard for future hiring practices. Roles can range from gig economy positions, digital channels for customer delivery, as well as expanded healthcare and medical supply manufacturing opportunities. The skills graduates will need are Agility, Empathy, and Curiosity. These are the new "hard" skills of the future.

Do you want to know more?

List of employee's representative skills to add to your resume

The most important skills for an employee's representative resume and required skills for an employee's representative to have include:

Employee Engagement
HRIS
Inbound Calls
Customer Inquiries
Customer Issues
Human Resources

PeopleSoft
FMLA
Benefit Enrollments
Performance Management
POS
Life Insurance

Disabilities ACT
ADP
I-9
Training Sessions
Employment Law
Disciplinary Actions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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