How To Become An Employee Service Officer: What It Is and Career Path

What is an employee service officer and how to become one

Updated January 8, 2025

3 min read

An employee services officer is all about taking care of their organization's employees. They manage a majority of human resources tasks, including but not limited to processing payroll, training staff, interviewing candidates, and managing positions. They also have a hand in recruitment programs, checking job descriptions on advertisements.

You don't need a college education to become an employee services officer. A high school diploma and GED is often enough to get you through the door. However, degrees in business, criminal justice, and psychology do make your resume more appealing to employers. Other qualifications include strong organizational, interpersonal, and customer service skills.

An employee services officer in the United States earns an average yearly salary of roughly about $30,000. That's more or less $14 an hour. However, employee services officers looking for a bigger paycheck may want to look for employment opportunities in New Bedford, Massachusetts, where employee services officers earn an impressive yearly salary of $46,891 on average.

ScoreEmployee Service OfficerUS Average

Salary

2.5

Avg. Salary $32,546

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.5

Race

American Indian and Alaska Native 0.66%

Asian 7.11%

Black or African American 12.18%

Hispanic or Latino 17.43%

Unknown 5.27%

White 57.35%

Gender

female 52.37%

male 47.63%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become an employee service officer

Explore employee service officer education requirements

Most common employee service officer degrees

Bachelor's

48.0 %

High School Diploma

20.8 %

Associate

17.2 %

Start to develop specific employee service officer skills

Skills	Percentages
Minor Maintenance	31.83%
Data Entry	22.60%
Customer Service	18.27%
Food Service	6.71%
Food Safety	3.27%

Complete relevant employee service officer training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New employee service officers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an employee service officer based on U.S. Bureau of Labor Statistics data and data from real employee service officer resumes.

Research employee service officer duties and responsibilities

Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Place orders in the POS system.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Communicate VIP arrivals to designate personnel for escort and delivery of amenities.

Prepare your employee service officer resume

When your background is strong enough, you can start writing your employee service officer resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an employee service officer resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable employee service officer resume templates

Build a professional employee service officer resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your employee service officer resume.