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Become An Employee Service Officer

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Working As An Employee Service Officer

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does An Employee Service Officer Do At University of Buffalo-Campus, Dining

* The essential functions of the position include:
* Continuous preparation of subs/pizzas/paninis/sandwiches and completing prep work
* Maintaining food production and usage records, waste logs
* Set up, clean up, break down, re-stocking of station throughout shift
* Prepares customers orders in timely manner
* General cleaning and other food service duties as requested by management

What Does An Employee Service Officer Do At Ryder Truck Rental Inc.-WACO

* Fuel vehicles; record fuel activity/maintain proper fuel and DEF inventory and reconciliation; check oil; check tire pressure Move heavy duty vehicles; wash and detail vehicles; wash windows Make multi-point inspection on inbound units as required by company policies/procedure Report service issues to the shop Perform minor maintenance tasks such as tire repairs and align wheels per company procedure Perform some facility maintenance and assist with environmental compliance of the location Maintain fuel island area to Six Sigma standards and policies Perform other duties as assigned Requirements High school diploma or GED equivalent preferred Three (3) years or more of experience, having worked as a Service Employee II or equivalent work experience Proficiency in English written and verbal communication skills Demonstrated customer service skills; must be able to understand customer's verbal communication Understanding of computer hardware and software, especially word processing, spreadsheets, and email; must be able to understand codes and instructions on the computer and have basic computer skills and ability to perform data entry High degree of thoroughness and dependability; must be able to work flexible schedules including shift work, weekends, holidays Ability to: ◦Work at different locations ◦Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors) ◦Work independently and as a member of a team Flexibility to operate, and self-driven to excel, in a fast-paced environment Capability for multi-tasking and highly organized, with excellent time management skills Must be 18 years of age or older Detail-oriented with excellent follow-up practices Valid Commercial Driver License (CDL) CLASS A DOT Safety Regulated Position; This position requires for you to drive Ryder vehicles.
* In order to become a Ryder employee you must: o Be able to obtain CDL within 6 months after hire o Pass a Ryder Drug Test o Pass a DOT physical o Pass a Ryder road test o Pass a Ryder Background and Motor vehicle check including Drug and alcohol verification from previous employers for the last 3 years Safety Sensitive

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How To Become An Employee Service Officer

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Employee Service Officer jobs

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Employee Service Officer Demographics

Gender

  • Female

    52.2%
  • Male

    46.5%
  • Unknown

    1.3%

Ethnicity

  • White

    78.7%
  • Asian

    11.2%
  • Hispanic or Latino

    7.5%
  • Unknown

    1.9%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    88.9%
  • Russian

    11.1%

Employee Service Officer

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Employee Service Officer Education

Employee Service Officer

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Top Skills for An Employee Service Officer

PayrollSystemHr/PayrollMilitaryPersonnelPeoplesoftHRDataEntryPhoneCallsSetupCustomerSatisfactionSolutionUATJSPHrisSpecialProjectsManagementSystemPl/SqlSdlcFinancialCustomerInquiriesTaleoUnixESS

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Top Employee Service Officer Skills

  1. Payroll System
  2. Hr/Payroll
  3. Military Personnel
You can check out examples of real life uses of top skills on resumes here:
  • Completed all post hire documents and added new hires to payroll system.
  • Provide support to department through data entry, special mailings and projects.
  • Ensured that all systems were setup properly upon receipt of the Conversion Setup Checklist and supporting documents.
  • Hand Score Evaluator of National Standardize Test.
  • Maintained and updated HRIS system by entering new hires, terms, direct deposits, etc.

Top Employee Service Officer Employers