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Become An Employee Service Officer

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Working As An Employee Service Officer

  • Communicating with Supervisors, Peers, or Subordinates
  • Interacting With Computers
  • Getting Information
  • Staffing Organizational Units
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • $64,994

    Average Salary

What Does An Employee Service Officer Do

Human resources specialists recruit, screen, interview, and place workers. They often handle tasks related to employee relations, compensation and benefits, and training.

Duties

Human resources specialists typically do the following:

  • Consult with employers to identify employment needs
  • Interview applicants about their experience, education, and skills
  • Contact references and perform background checks on job applicants
  • Inform applicants about job details, such as duties, benefits, and working conditions
  • Hire or refer qualified candidates for employers
  • Conduct or help with new employee orientation
  • Keep employment records and process paperwork

Human resources specialists are often trained in all human resources disciplines and perform tasks throughout all areas of the department. In addition to recruiting and placing workers, human resources specialists help guide employees through all human resources procedures and answer questions about policies. They sometimes administer benefits, process payroll, and handle any associated questions or problems, although many specialists may focus more on strategic planning and hiring instead of administrative duties. They also ensure that all human resources functions comply with federal, state, and local regulations. 

The following are examples of types of human resources specialists:

Human resources generalists handle all aspects of human resources work. They may have duties in all areas of human resources including recruitment, employee relations, compensation, benefits, training, as well as the administration of human resources policies, procedures, and programs. 

Placement specialists match employers with qualified jobseekers. They search for candidates who have the skills, education, and work experience needed for jobs, and they try to place those candidates with employers. They also may help set up interviews.

Recruitment specialists, sometimes known as personnel recruiters or head hunters,” find, screen, and interview applicants for job openings in an organization. They search for applicants by posting listings, attending job fairs, and visiting college campuses. They also may test applicants, contact references, and extend job offers.

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How To Become An Employee Service Officer

Human resources specialists must usually have a bachelor’s degree.

Education

Applicants seeking positions as a human resources specialist must usually have a bachelor’s degree in human resources, business, or a related field.

Coursework typically includes business, industrial relations, psychology, professional writing, human resource management, and accounting.

Work Experience in a Related Occupation

Some positions, particularly human resources generalists, may require previous work experience. Candidates can gain experience as human resources assistants, in customer service positions, or in other related jobs.

Licenses, Certifications, and Registrations

Many professional associations that specialize in human resources offer courses intended to enhance the skills of their members, and some offer certification programs. For example, the Society for Human Resource Management (SHRM) offers the SHRM Certified Professional (SHRM-CP) and SHRM Senior Certified Professional (SHRM-SCP).

Although certification is usually voluntary, some employers may prefer or require it. Human resources generalists, in particular, can benefit from certification because it shows knowledge and professional competence across all human resources areas. 

Advancement

Human resources specialists who possess a thorough knowledge of their organization, as well as an understanding of regulatory compliance needs, can advance to become human resources managers. Specialists can increase their chance of advancement by completing voluntary certification programs.

Important Qualities

Decisionmaking skills. Human resources specialists use decisionmaking skills when reviewing candidates’ qualifications or when working to resolve disputes.  

Detail oriented. Specialists must be detail oriented when evaluating applicants’ qualifications, performing background checks, maintaining records of an employee grievance, and ensuring that a workplace is in compliance with labor standards. 

Interpersonal skills. Specialists continually interact with new people and must be able to converse and connect with people from different backgrounds. 

Listening skills. Listening skills are essential for human resources specialists. When interviewing job applicants, for example, specialists must pay careful attention to candidates’ responses, understand the points they are making, and ask relevant followup questions. 

Speaking skills. All specialists need strong speaking skills to be effective at their job. They often give presentations and must be able to clearly convey information about their organizations and jobs within them.

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Employee Service Officer Jobs

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Employee Service Officer Career Paths

Employee Service Officer
Office Assistant Legal Assistant Human Resources Coordinator
Benefits Manager
8 Yearsyrs
Material Handler Production Supervisor Human Resources Manager
Corporate Director, Human Resources
11 Yearsyrs
Food Service Worker Specialist Human Resources Manager
Corporate Human Resources Manager
8 Yearsyrs
Material Handler Operation Supervisor Human Resources Manager
Director Of Human Resources Operations
10 Yearsyrs
Teller Specialist Human Resources Manager
Director, Human Resources And Administration
9 Yearsyrs
Supervisor Account Manager Human Resources Coordinator
Employee Relations Manager
6 Yearsyrs
Secretary Human Resources Coordinator Recruitment Manager
Employment Manager
5 Yearsyrs
Secretary Human Resources Assistant Human Resources Business Partner
Head Of Human Resources
9 Yearsyrs
Manager Program Manager Human Resources Generalist
Hris Manager
10 Yearsyrs
Supervisor Operation Supervisor Human Resources Coordinator
Human Resources Administration Manager
6 Yearsyrs
Food Service Worker Unit Secretary Human Resources Coordinator
Human Resources Contractor
9 Yearsyrs
Office Assistant Office Manager Human Resources Generalist
Human Resources Generalist/Manager
6 Yearsyrs
Teller Service Representative Human Resources Coordinator
Human Resources Recruiter/Manager
7 Yearsyrs
Assistant Executive Assistant Human Resource Specialist
Human Resources Team Leader
5 Yearsyrs
Cook Mechanic Generator Mechanic
Lead Generator
5 Yearsyrs
Clerk Office Administrator Human Resources Manager
Regional Human Resources Manager
8 Yearsyrs
Manager Branch Manager Human Resources Generalist
Senior Human Resources Consultant
9 Yearsyrs
Clerk Office Manager Human Resources Manager
Senior Human Resources Manager
10 Yearsyrs
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Employee Service Officer Demographics

Gender

Female

53.5%

Male

44.9%

Unknown

1.5%
Ethnicity

White

63.9%

Hispanic or Latino

13.5%

Black or African American

11.0%

Asian

8.0%

Unknown

3.6%
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Languages Spoken

Spanish

68.8%

French

6.3%

Chinese

4.7%

German

3.1%

Arabic

3.1%

Mandarin

3.1%

Cantonese

1.6%

Japanese

1.6%

Russian

1.6%

Persian

1.6%

Tagalog

1.6%

Hmong

1.6%

Italian

1.6%
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Employee Service Officer Education

Schools

University of Phoenix

10.9%

Michigan State University

6.9%

Syracuse University

5.9%

Appalachian State University

5.9%

Grand Valley State University

5.9%

Ferris State University

5.0%

Pennsylvania State University

5.0%

University of Connecticut

5.0%

Montclair State University

5.0%

Western Washington University

5.0%

University of Wisconsin - Stevens Point

4.0%

University of Nebraska - Lincoln

4.0%

Rochester Institute of Technology

4.0%

William Rainey Harper College

4.0%

Brigham Young University - Idaho

4.0%

George Mason University

4.0%

University of Massachusetts - Boston

4.0%

University of Michigan - Ann Arbor

4.0%

University of Massachusetts Amherst

4.0%

California State University - San Bernardino

4.0%
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Majors

Business

23.0%

Psychology

7.7%

Criminal Justice

7.4%

General Studies

5.7%

English

5.5%

Nursing

5.0%

Biology

4.5%

Communication

4.5%

Marketing

4.3%

Accounting

4.1%

Computer Science

3.8%

Management

3.1%

Education

2.9%

Information Technology

2.9%

History

2.9%

Dietetics

2.9%

Graphic Design

2.6%

Finance

2.4%

Health Care Administration

2.4%

Sociology

2.4%
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Degrees

Bachelors

45.3%

Other

24.8%

Masters

11.7%

Associate

11.1%

Certificate

4.8%

Diploma

1.3%

Doctorate

0.8%

License

0.1%
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Top Skills for An Employee Service Officer

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  1. Customer Service
  2. Food Safety
  3. Kitchen Equipment
You can check out examples of real life uses of top skills on resumes here:
  • Provided excellent customer service Maintained a clean environment Trained volunteers daily
  • Operated all kitchen equipment adeptly.
  • Followed food safety procedures per company policies and health and safety regulations.
  • Fielded inquiries concerning PTO, payroll, FMLA, and leaves of absence as well as professional development opportunities.
  • Ordered Official Personnel Files and other documentation used to calculate creditable service.

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Top Employee Service Officer Employers

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