How to hire an employee service officer

How to hire an employee service officer, step by step

Here's a step-by-step employee service officer hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an employee service officer job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new employee service officer
• Step 8: Go through the hiring process checklist

What does an employee service officer do?

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1. Identify your hiring needs

   The employee service officer hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them an employee service officer to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire an employee service officer that fits the bill.

   This list shows salaries for various types of employee service officers.

   Type of Employee Service Officer	Description	Hourly rate
   Employee Service Officer	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-19
   Receptionist/Customer Service	Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization... Show more	$12-17
   Student Employee	Student employees are students who have a job within a school campus. Their duties may include working in the classrooms, cafeterias, and dorms... Show more	$8-15

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Minor Maintenance
   • Data Entry
   • Customer Service
   • Food Service
   • Food Safety
   • Kitchen Equipment
   • OSHA
   • De-icing
   • Food Handling
   • Safety Regulations
   • FAA
   • Math
   • Food Products
   • Cooking Food

   Check all skills

   Responsibilities:

   • Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
   • Place orders in the POS system.
   • Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
   • Communicate VIP arrivals to designate personnel for escort and delivery of amenities.

   More employee service officer duties

3. Make a budget

   Including a salary range in your employee service officer job description is one of the best ways to attract top talent. An employee service officer can vary based on:

   • Location. For example, employee service officers' average salary in mississippi is 47% less than in california.
   • Seniority. Entry-level employee service officers 39% less than senior-level employee service officers.
   • Certifications. An employee service officer with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an employee service officer's salary.

   Average employee service officer salary

   $15.65hourly

   $32,546 yearly

   ---

   Entry-level employee service officer salary

   $25,000 yearly salary

   Updated January 29, 2026

   Average employee service officer salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$41,078	$20
   2	Hawaii	$38,726	$19
   3	District of Columbia	$38,290	$18
   4	Minnesota	$37,798	$18
   5	New Jersey	$37,062	$18
   6	Ohio	$35,732	$17
   7	Arizona	$34,783	$17
   8	Florida	$34,173	$16
   9	Maryland	$34,106	$16
   10	Washington	$33,697	$16
   11	New York	$33,162	$16
   12	Oregon	$33,066	$16
   13	Massachusetts	$32,674	$16
   14	Texas	$32,009	$15
   15	Missouri	$31,609	$15
   16	Illinois	$31,466	$15
   17	Colorado	$31,035	$15
   18	Montana	$30,317	$15
   19	North Carolina	$29,363	$14
   20	Pennsylvania	$28,342	$14

   Average employee service officer salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	CSX	$38,612	$18.56
   2	Ryder System	$38,069	$18.30	136
   3	Seton Catholic School	$35,699	$17.16	3
   4	Harvard University	$35,134	$16.89
   5	United	$34,585	$16.63	4
   6	Amazon	$33,844	$16.27	38
   7	Hunterdon Healthcare	$33,540	$16.13	4
   8	Bruce Transportation Group	$33,246	$15.98
   9	City of Independence	$32,641	$15.69	3
   10	ManpowerGroup	$32,318	$15.54	7
   11	Levy	$32,177	$15.47
   12	Lagoon	$31,964	$15.37	7
   13	Lifetime Assistance	$31,907	$15.34
   14	Altes LLC	$31,860	$15.32
   15	The Health & Hospital Corporation of Marion County	$31,749	$15.26	3
   16	F.H. Furr	$30,785	$14.80
   17	State of Arizona	$26,354	$12.67	52
   18	McDonald's	$26,045	$12.52	147
   19	State of Georgia: Teachers Retirement System of Georgia	$25,649	$12.33	46

4. Writing an employee service officer job description

   A good employee service officer job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an employee service officer job description:

   Employee service officer job description example

   Intermodal Service Employees (ISE) are responsible for safely performing activities and completing processes that place customer freight for movement on a train from the origin to the CSX Intermodal Terminal destination across our network. The ISEs will also be responsible for ensuring the availability of our customers freight for pick up after arriving at the destination terminal. Health and Welfare Benefits: $160.22 per month
   Primary Activities and Responsibilities
   
   * The activities and responsibilities fall into four broad categories (Securement, Yard/Lift Operations, Clerical and other)
   * Securement tasks include: Ascending and descending rail cars. Inspection and securement of trailers, containers and intermodal flatcars. Assisting lift operators in the proper positioning of equipment. Lifting of interbox connectors (IBC) and related accessories. Operation of powered vehicles known as IBC carts. Working in a high-paced outdoor environment around moving equipment and vehicles
   * Yard and Lift operations include: Operating utility tractors (hostlers) to move equipment on the terminal and operating lift machines that place and remove equipment to and from railcars. Connecting, moving, and parking of chassis, trailers and containers on terminal property. Inspection of equipment for condition and operational readiness. Ascending and descending vehicle ladder/stairs. Connecting and disconnecting airlines (gladhands). Manually operating crank handle to raise and lower chassis landing gear legs. Operation of various lift equipment configurations to load and unload trailers and containers to/from railcars, stacks, ground or chassis. Prolonged sitting in equipment cabs. Use of joystick controls, radios, equipment displays and onboard computers. Lifting and lowering containers and trailers from elevated heights safely and efficiently
   * Clerical duties include: Utilize Microsoft Office systems. Utilize computer systems to obtain and/or input information regarding intermodal car and/or equipment. Knowledge of hazmat requirements and ability to respond to minor spills as necessary
   * Other duties require: Knowledge of FRA and AAR securement regulations and railway line clearance requirements. The ability to work positively and contribute to a team focused on customer service and accomplishing productivity targets. Ability to identify or analyze defective components and indicate the necessary corrective action. Inspection and application of end-of-train device and performance of airbrake tests Ability to clean, lubricate and maintain securement devices and other special intermodal equipment
   * Miscellaneous activities and responsibilities as assigned by manager
   
   Pay Rate
   
   $20.06/hourly
   
   Training
   
   On the job training
   
   Minimum Qualifications
   
   * 18 years of age or older
   * Valid Driver's License
   * One year of related experience
   
   Preferred Qualifications
   
   * One year experience working in a heavy industrial environment
   * One year experience operating heavy machinery
   * Three years of outdoor work experience
   
   Physical Requirements
   
   * Stoop/bend/kneel/crouch/crawl/balance/climb
   * Physical agility, including lifting, pushing, pulling, and walking
   * Walk long distances over uneven terrain
   * Driving a tractor/trailer combination in an industrial setting
   * Moderately heavy to heavy industrial work
   * Must meet color vision and hearing requirements as described in FRA Regulations
   * Demonstrate auditory and visual acuity/tracking/inspection
   
   Job Requirements
   
   * Wear protective equipment such as hard hat, hearing protection, or safety-toe boots
   * Work hours may include a nonstandard workweek, overtime, and various shift work
   * Complete annual training and pass safety rules examinations
   * This position is governed by a collective bargaining agreement and membership is req.
   * Must pass all required assessments
   * Must pass a background screening
   * Must pass a post-offer medical examination, including a drug test
   * May be in a gated booth adjacent to the entry lanes

   Copy this example

   

5. Post your job

   There are a few common ways to find employee service officers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your employee service officer job on Zippia to find and recruit employee service officer candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit employee service officers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new employee service officer

   Once you've decided on a perfect employee service officer candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new employee service officer. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an employee service officer?