Employee service officer job description
Updated March 14, 2024
11 min read
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Example employee service officer requirements on a job description
Employee service officer requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in employee service officer job postings.
Sample employee service officer requirements
- Bachelor's degree in Human Resources, Business Administration or related field.
- Minimum of 3 years of experience in a Human Resources or related field.
- Demonstrated knowledge of applicable employment laws, regulations and HR best practices.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite.
Sample required employee service officer soft skills
- Strong customer service orientation.
- Ability to remain calm and professional in stressful situations.
- Strong organizational and problem-solving skills.
- Ability to manage multiple projects and tasks simultaneously.
Employee service officer job description example 1
CSX employee service officer job description
Intermodal Service Employees (ISE) are responsible for safely performing activities and completing processes that place customer freight for movement on a train from the origin to the CSX Intermodal Terminal destination across our network. The ISEs will also be responsible for ensuring the availability of our customers freight for pick up after arriving at the destination terminal. Health and Welfare Benefits: $160.22 per month
Primary Activities and Responsibilities
* The activities and responsibilities fall into four broad categories (Securement, Yard/Lift Operations, Clerical and other)
* Securement tasks include: Ascending and descending rail cars. Inspection and securement of trailers, containers and intermodal flatcars. Assisting lift operators in the proper positioning of equipment. Lifting of interbox connectors (IBC) and related accessories. Operation of powered vehicles known as IBC carts. Working in a high-paced outdoor environment around moving equipment and vehicles
* Yard and Lift operations include: Operating utility tractors (hostlers) to move equipment on the terminal and operating lift machines that place and remove equipment to and from railcars. Connecting, moving, and parking of chassis, trailers and containers on terminal property. Inspection of equipment for condition and operational readiness. Ascending and descending vehicle ladder/stairs. Connecting and disconnecting airlines (gladhands). Manually operating crank handle to raise and lower chassis landing gear legs. Operation of various lift equipment configurations to load and unload trailers and containers to/from railcars, stacks, ground or chassis. Prolonged sitting in equipment cabs. Use of joystick controls, radios, equipment displays and onboard computers. Lifting and lowering containers and trailers from elevated heights safely and efficiently
* Clerical duties include: Utilize Microsoft Office systems. Utilize computer systems to obtain and/or input information regarding intermodal car and/or equipment. Knowledge of hazmat requirements and ability to respond to minor spills as necessary
* Other duties require: Knowledge of FRA and AAR securement regulations and railway line clearance requirements. The ability to work positively and contribute to a team focused on customer service and accomplishing productivity targets. Ability to identify or analyze defective components and indicate the necessary corrective action. Inspection and application of end-of-train device and performance of airbrake tests Ability to clean, lubricate and maintain securement devices and other special intermodal equipment
* Miscellaneous activities and responsibilities as assigned by manager
Pay Rate
$20.06/hourly
Training
On the job training
Minimum Qualifications
* 18 years of age or older
* Valid Driver's License
* One year of related experience
Preferred Qualifications
* One year experience working in a heavy industrial environment
* One year experience operating heavy machinery
* Three years of outdoor work experience
Physical Requirements
* Stoop/bend/kneel/crouch/crawl/balance/climb
* Physical agility, including lifting, pushing, pulling, and walking
* Walk long distances over uneven terrain
* Driving a tractor/trailer combination in an industrial setting
* Moderately heavy to heavy industrial work
* Must meet color vision and hearing requirements as described in FRA Regulations
* Demonstrate auditory and visual acuity/tracking/inspection
Job Requirements
* Wear protective equipment such as hard hat, hearing protection, or safety-toe boots
* Work hours may include a nonstandard workweek, overtime, and various shift work
* Complete annual training and pass safety rules examinations
* This position is governed by a collective bargaining agreement and membership is req.
* Must pass all required assessments
* Must pass a background screening
* Must pass a post-offer medical examination, including a drug test
* May be in a gated booth adjacent to the entry lanes
Primary Activities and Responsibilities
* The activities and responsibilities fall into four broad categories (Securement, Yard/Lift Operations, Clerical and other)
* Securement tasks include: Ascending and descending rail cars. Inspection and securement of trailers, containers and intermodal flatcars. Assisting lift operators in the proper positioning of equipment. Lifting of interbox connectors (IBC) and related accessories. Operation of powered vehicles known as IBC carts. Working in a high-paced outdoor environment around moving equipment and vehicles
* Yard and Lift operations include: Operating utility tractors (hostlers) to move equipment on the terminal and operating lift machines that place and remove equipment to and from railcars. Connecting, moving, and parking of chassis, trailers and containers on terminal property. Inspection of equipment for condition and operational readiness. Ascending and descending vehicle ladder/stairs. Connecting and disconnecting airlines (gladhands). Manually operating crank handle to raise and lower chassis landing gear legs. Operation of various lift equipment configurations to load and unload trailers and containers to/from railcars, stacks, ground or chassis. Prolonged sitting in equipment cabs. Use of joystick controls, radios, equipment displays and onboard computers. Lifting and lowering containers and trailers from elevated heights safely and efficiently
* Clerical duties include: Utilize Microsoft Office systems. Utilize computer systems to obtain and/or input information regarding intermodal car and/or equipment. Knowledge of hazmat requirements and ability to respond to minor spills as necessary
* Other duties require: Knowledge of FRA and AAR securement regulations and railway line clearance requirements. The ability to work positively and contribute to a team focused on customer service and accomplishing productivity targets. Ability to identify or analyze defective components and indicate the necessary corrective action. Inspection and application of end-of-train device and performance of airbrake tests Ability to clean, lubricate and maintain securement devices and other special intermodal equipment
* Miscellaneous activities and responsibilities as assigned by manager
Pay Rate
$20.06/hourly
Training
On the job training
Minimum Qualifications
* 18 years of age or older
* Valid Driver's License
* One year of related experience
Preferred Qualifications
* One year experience working in a heavy industrial environment
* One year experience operating heavy machinery
* Three years of outdoor work experience
Physical Requirements
* Stoop/bend/kneel/crouch/crawl/balance/climb
* Physical agility, including lifting, pushing, pulling, and walking
* Walk long distances over uneven terrain
* Driving a tractor/trailer combination in an industrial setting
* Moderately heavy to heavy industrial work
* Must meet color vision and hearing requirements as described in FRA Regulations
* Demonstrate auditory and visual acuity/tracking/inspection
Job Requirements
* Wear protective equipment such as hard hat, hearing protection, or safety-toe boots
* Work hours may include a nonstandard workweek, overtime, and various shift work
* Complete annual training and pass safety rules examinations
* This position is governed by a collective bargaining agreement and membership is req.
* Must pass all required assessments
* Must pass a background screening
* Must pass a post-offer medical examination, including a drug test
* May be in a gated booth adjacent to the entry lanes
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Employee service officer job description example 2
United Airlines employee service officer job description
*Internal applicants are not eligible for sign-on Bonuses*
**Ramp Agent/Baggage Handler**
**Starting pay of $17.14 per hour with $5000 signing bonus, competitive benefits that let you see the world:**
There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
+ **Travel:** Fly United for free - domestic and international - and bring your friends and family too!
+ **Flexibility:** Opportunities for overtime and ability to trade shifts to work a flexible schedule.
+ **Phenomenal Benefits:** 401(k), pension plan, health insurance and an Employee Assistance Plan for you and your family.
+ **Grow your career:** Opportunity to learn and grow into leadership roles with over half of our leaders starting in the operation.
+ **Up to $33.30 / hour:** Seniority-based pay raises with additional compensation for shift differential and overtime
**As a ramp service employee here's what you'll do:**
As part of our baggage handling team, you will work up close and personal with the United fleet of aircraft to meet arriving and departing flights. You will be in constant motion as you tackle many assignments like loading and unloading aircraft cargo, moving baggage to and from terminals, and receiving and dispatching aircraft. It's a varied job that can be fun, rewarding and exciting, all at once.
**What it's like to work on the ramp:**
+ Safety is your number one priority, and you are always paying attention to details and to your surroundings
+ You'll be working planeside and outside in all kinds of weather and temperatures (we have fun treats like hot chocolate and popsicles when it's really substantial!)
+ Physical activity is a key component of this operation. Walking and standing most of the day is vital as well as lifting and transporting many items per flight - in some cases items weighing as much as 70 lbs.
+ Overtime may be required to help us serve our customers
+ You'll use United technology to track bags and get your assignments.
+ You and your coworkers work together to get it done, protect each other's safety and have a good time
**Qualifications**
**Ramp Agent/Baggage Handler**
**Starting pay of $XX.XX per hour with $$ signing bonus, competitive benefits that let you see the world:**
There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
+ **Travel:** Fly United for free - domestic and international - and bring your friends and family too!
+ **Flexibility:** Opportunities for overtime and ability to trade shifts to work a flexible schedule.
+ **Phenomenal Benefits:** 401(k), pension plan, health insurance and an Employee Assistance Plan for you and your family.
+ **Grow your career:** Opportunity to learn and grow into leadership roles with over half of our leaders starting in the operation.
+ **Up to $33.30 / hour:** Seniority-based pay raises with additional compensation for shift differential and overtime
**As a ramp service employee here's what you'll do:**
As part of our baggage handling team, you will work up close and personal with the United fleet of aircraft to meet arriving and departing flights. You will be in constant motion as you tackle many assignments like loading and unloading aircraft cargo, moving baggage to and from terminals, and receiving and dispatching aircraft. It's a varied job that can be fun, rewarding and exciting, all at once.
**What it's like to work on the ramp:**
+ Safety is your number one priority, and you are always paying attention to details and to your surroundings
+ You'll be working planeside and outside in all kinds of weather and temperatures (we have fun treats like hot chocolate and popsicles when it's really substantial!)
+ Physical activity is a key component of this operation. Walking and standing most of the day is vital as well as lifting and transporting many items per flight - in some cases items weighing as much as 70 lbs.
+ Overtime may be required to help us serve our customers
+ You'll use United technology to track bags and get your assignments.
+ You and your coworkers work together to get it done, protect each other's safety and have a good time
**Ramp Agent/Baggage Handler**
**Starting pay of $17.14 per hour with $5000 signing bonus, competitive benefits that let you see the world:**
There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
+ **Travel:** Fly United for free - domestic and international - and bring your friends and family too!
+ **Flexibility:** Opportunities for overtime and ability to trade shifts to work a flexible schedule.
+ **Phenomenal Benefits:** 401(k), pension plan, health insurance and an Employee Assistance Plan for you and your family.
+ **Grow your career:** Opportunity to learn and grow into leadership roles with over half of our leaders starting in the operation.
+ **Up to $33.30 / hour:** Seniority-based pay raises with additional compensation for shift differential and overtime
**As a ramp service employee here's what you'll do:**
As part of our baggage handling team, you will work up close and personal with the United fleet of aircraft to meet arriving and departing flights. You will be in constant motion as you tackle many assignments like loading and unloading aircraft cargo, moving baggage to and from terminals, and receiving and dispatching aircraft. It's a varied job that can be fun, rewarding and exciting, all at once.
**What it's like to work on the ramp:**
+ Safety is your number one priority, and you are always paying attention to details and to your surroundings
+ You'll be working planeside and outside in all kinds of weather and temperatures (we have fun treats like hot chocolate and popsicles when it's really substantial!)
+ Physical activity is a key component of this operation. Walking and standing most of the day is vital as well as lifting and transporting many items per flight - in some cases items weighing as much as 70 lbs.
+ Overtime may be required to help us serve our customers
+ You'll use United technology to track bags and get your assignments.
+ You and your coworkers work together to get it done, protect each other's safety and have a good time
**Qualifications**
**Ramp Agent/Baggage Handler**
**Starting pay of $XX.XX per hour with $$ signing bonus, competitive benefits that let you see the world:**
There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
+ **Travel:** Fly United for free - domestic and international - and bring your friends and family too!
+ **Flexibility:** Opportunities for overtime and ability to trade shifts to work a flexible schedule.
+ **Phenomenal Benefits:** 401(k), pension plan, health insurance and an Employee Assistance Plan for you and your family.
+ **Grow your career:** Opportunity to learn and grow into leadership roles with over half of our leaders starting in the operation.
+ **Up to $33.30 / hour:** Seniority-based pay raises with additional compensation for shift differential and overtime
**As a ramp service employee here's what you'll do:**
As part of our baggage handling team, you will work up close and personal with the United fleet of aircraft to meet arriving and departing flights. You will be in constant motion as you tackle many assignments like loading and unloading aircraft cargo, moving baggage to and from terminals, and receiving and dispatching aircraft. It's a varied job that can be fun, rewarding and exciting, all at once.
**What it's like to work on the ramp:**
+ Safety is your number one priority, and you are always paying attention to details and to your surroundings
+ You'll be working planeside and outside in all kinds of weather and temperatures (we have fun treats like hot chocolate and popsicles when it's really substantial!)
+ Physical activity is a key component of this operation. Walking and standing most of the day is vital as well as lifting and transporting many items per flight - in some cases items weighing as much as 70 lbs.
+ Overtime may be required to help us serve our customers
+ You'll use United technology to track bags and get your assignments.
+ You and your coworkers work together to get it done, protect each other's safety and have a good time
Dealing with hard-to-fill positions? Let us help.
Employee service officer job description example 3
Ryder System employee service officer job description
We are currently hiring a Fuel Island Attendant II in Nashville!
Tuesday through Saturday
3rd Shift
10pm- 6:30 am
$16.50 per hour, plus $1.50 for your Shift Differential and $1 for Saturday!
Overtime Available!
Plus:
401(k), Medical Insurance, Dental, Vision, Life Insurance, Flexible Spending Accounts, Vacation Time (PTO), Paid Holidays, Boot Voucher, PPE, Uniforms, Paid Training, Certification Programs, On-The-Job Training, Discounts on Travel, Wireless Services, Electronics and goods and services!
Paid time off for Covid Vaccinations!
Are you looking for an excellent place to work that offers great pay, benefits and incentives?
Do you want to work on new trucks using state of the art tools?
Do you want a rewarding career with one of the largest transportation companies in the country?
Do you want to work for a Fortune 500 Industry Leader?
If you answered "Yes" to these questions, you've got to check out Ryder!
Apply Now!
For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.
We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US! Employee satisfaction is part of our culture.
Apply today and see why a job with Ryder is what you've been looking for. Call us or go online to apply for one of our awesome opportunities.
The Service Employee II-Regulated is primarily responsible for performing all tasks related to the Service Island including inventories and inspections at the maintenance facility.
#INDTECH
#FB
#LI-POST
The Service Employee II-Regulated is primarily responsible for performing all tasks related to the Service Island including inventories and inspections at the maintenance facility.
Requirements
* High school diploma or GED preferred
* Three (3) years or more of experience, having worked as a Service Employee I
* Proficiency in English written and verbal communication skills
* Demonstrated customer service skills; must be able to understand customer's verbal communication
* Must be 18 years of age or older
* Understanding of computer hardware and software, especially word processing, spreadsheets, and email; must be able to read and understand codes and instructions on the computer; must have basic computer skills and ability to perform data entry
* High degree of thoroughness and dependability
* Ability to:
* Work flexible schedules including shift work, weekends, holidays
* Work at different locations
* Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)
* Work independently and as a member of a team
* Flexibility to operate, and self-driven to excel, in a fast-paced environment
* Capability for multi-tasking and highly organized, with excellent time management skills
* Detail-oriented with excellent follow-up practices
* Valid Commercial Driver License (CDL) CLASS A
* DOT Safety Regulated Position
* Safety Sensitive Position
* Regulated Service Employee:
* Must be able to obtain CDL within 6 months after hire
* Pass a Ryder Drug Test
* Pass a DOT physical
* Pass a Ryder road test
* Pass a Ryder Background and Motor vehicle check including Drug and alcohol verification from previous employers for the last three (3) years
* Important Note: Additional requirements may be required in different locations and/or accounts.
Responsibilities
* Fuel, wash and detail vehicles
* Perform multi-point inspection on inbound units as required by company policies and procedures; check tire pressure; check oil; report service issues to shop
* Record fuel activity and maintain proper fuel and DEF inventories and reconciliation
* Move heavy duty vehicles
* Perform minor maintenance tasks such as tire repairs, initially under close supervision
* Maintain fuel island area to Six Sigma standards and policies; perform some facility maintenance and minor maintenance tasks assigned by supervisor
* Perform other duties as assigned
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Tuesday through Saturday
3rd Shift
10pm- 6:30 am
$16.50 per hour, plus $1.50 for your Shift Differential and $1 for Saturday!
Overtime Available!
Plus:
401(k), Medical Insurance, Dental, Vision, Life Insurance, Flexible Spending Accounts, Vacation Time (PTO), Paid Holidays, Boot Voucher, PPE, Uniforms, Paid Training, Certification Programs, On-The-Job Training, Discounts on Travel, Wireless Services, Electronics and goods and services!
Paid time off for Covid Vaccinations!
Are you looking for an excellent place to work that offers great pay, benefits and incentives?
Do you want to work on new trucks using state of the art tools?
Do you want a rewarding career with one of the largest transportation companies in the country?
Do you want to work for a Fortune 500 Industry Leader?
If you answered "Yes" to these questions, you've got to check out Ryder!
Apply Now!
For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.
We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US! Employee satisfaction is part of our culture.
Apply today and see why a job with Ryder is what you've been looking for. Call us or go online to apply for one of our awesome opportunities.
The Service Employee II-Regulated is primarily responsible for performing all tasks related to the Service Island including inventories and inspections at the maintenance facility.
#INDTECH
#FB
#LI-POST
The Service Employee II-Regulated is primarily responsible for performing all tasks related to the Service Island including inventories and inspections at the maintenance facility.
Requirements
* High school diploma or GED preferred
* Three (3) years or more of experience, having worked as a Service Employee I
* Proficiency in English written and verbal communication skills
* Demonstrated customer service skills; must be able to understand customer's verbal communication
* Must be 18 years of age or older
* Understanding of computer hardware and software, especially word processing, spreadsheets, and email; must be able to read and understand codes and instructions on the computer; must have basic computer skills and ability to perform data entry
* High degree of thoroughness and dependability
* Ability to:
* Work flexible schedules including shift work, weekends, holidays
* Work at different locations
* Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)
* Work independently and as a member of a team
* Flexibility to operate, and self-driven to excel, in a fast-paced environment
* Capability for multi-tasking and highly organized, with excellent time management skills
* Detail-oriented with excellent follow-up practices
* Valid Commercial Driver License (CDL) CLASS A
* DOT Safety Regulated Position
* Safety Sensitive Position
* Regulated Service Employee:
* Must be able to obtain CDL within 6 months after hire
* Pass a Ryder Drug Test
* Pass a DOT physical
* Pass a Ryder road test
* Pass a Ryder Background and Motor vehicle check including Drug and alcohol verification from previous employers for the last three (3) years
* Important Note: Additional requirements may be required in different locations and/or accounts.
Responsibilities
* Fuel, wash and detail vehicles
* Perform multi-point inspection on inbound units as required by company policies and procedures; check tire pressure; check oil; report service issues to shop
* Record fuel activity and maintain proper fuel and DEF inventories and reconciliation
* Move heavy duty vehicles
* Perform minor maintenance tasks such as tire repairs, initially under close supervision
* Maintain fuel island area to Six Sigma standards and policies; perform some facility maintenance and minor maintenance tasks assigned by supervisor
* Perform other duties as assigned
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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Updated March 14, 2024
Updated March 14, 2024