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Employee service officer skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical employee service officer skills. We ranked the top skills for employee service officers based on the percentage of resumes they appeared on. For example, 31.8% of employee service officer resumes contained minor maintenance as a skill. Continue reading to find out what skills an employee service officer needs to be successful in the workplace.

15 employee service officer skills for your resume and career

1. Minor Maintenance

Here's how employee service officers use minor maintenance:
  • Perform minor maintenance such as replacing light bulbs and mudflaps.
  • Use tools to perform minor maintenance on the machines.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how employee service officers use data entry:
  • Provide support to department through data entry, special mailings and projects.
  • Oversee and background checks, onboarding, file creation and data entry for new personnel at multiple schools within the district.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how employee service officers use customer service:
  • Managed transportation, distribution operation, customer service and corporate strategic requirements.
  • Provided excellent customer service for passengers including special needs passengers.

4. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how employee service officers use food service:
  • Take out trash, Sweep and Mop food service area, behind the line and other related duties as assigned
  • Managed eighteen food service staff providing service and preparing meals for up to 900 customers per day.

5. Food Safety

Here's how employee service officers use food safety:
  • Followed food safety procedures per company policies and health and safety regulations.
  • Maintained all sanitation procedures and food safety guidelines.

6. Kitchen Equipment

Kitchen Equipment refers to all those essential items which are crucial for the task of cooking.

Here's how employee service officers use kitchen equipment:
  • Cleaned and sanitized kitchen equipment, pots and pans, counters, tables, and Sweeps and mopped floors.
  • Plan special equipment purchases (i.e., warehouse/storage equipment, industrial/commercial kitchen equipment).

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7. OSHA

Here's how employee service officers use osha:
  • Performed regular station audits in accordance to OSHA guidelines.
  • Installed new conduit to California and OSHA Standards.

8. De-icing

Here's how employee service officers use de-icing:
  • Evaluated procedures and results for accuracy in equipment, de-icing, prioritizing airline safety and luggage quality assurance.
  • Experience includes bag room, mail/cargo, ramp, and De-icing.

9. Food Handling

Here's how employee service officers use food handling:
  • Sound ability to understand basic sanitation requirements related to hygiene, food handling and equipment safety.
  • Maintained proper food handling procedures according to food-safety regulations.

10. Safety Regulations

Here's how employee service officers use safety regulations:
  • Manage daily kitchen operations, making sure required state and local health and safety regulations are being met.
  • Prepare and serve food to military and civilian personnel - Observe all health and safety regulations regarding food preparation and distribution

11. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how employee service officers use faa:
  • Followed safety standards and practices in compliance with FAA and Northwest Airlines rules and regulations.
  • Ensured compliance with United and Federal Aviation Administration (FAA) regulations and policies.

12. Math

Here's how employee service officers use math:
  • Make copies of tests for Testing Center, proctor testing and setup student file folders for all Math classes.
  • Aided teachers with daily assignments, providing tutoring for the students and coordinating various reading and math groups.

13. Food Products

Food products are the types of various food items that are created and processed to be sold as a product. These products are consumed by humans for nourishment and are mostly processed and created in a huge factory. Tinned goods, milk, meat, etc are the most common food products, and they are not limited to any specific kind except tobacco, beers, and alcohol as they are not considered food products.

Here's how employee service officers use food products:
  • Take temperature of hot/ cold food products.
  • Monitored inventory and purchasing of food products.

14. Cooking Food

Here's how employee service officers use cooking food:
  • Serve food to students and faculty -Operate cash register -Assist cooks and co-workers in preparing and cooking foods -Clean facilities

15. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how employee service officers use pos:
  • Communicated clearly and positively with coworkers and management, Mastered point-of-service (POS) computer system for automated order taking.
  • Utilized company POS system to process financial transactions and memorized existing stock of product offerings.
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List of employee service officer skills to add to your resume

Employee service officer skills

The most important skills for an employee service officer resume and required skills for an employee service officer to have include:

  • Minor Maintenance
  • Data Entry
  • Customer Service
  • Food Service
  • Food Safety
  • Kitchen Equipment
  • OSHA
  • De-icing
  • Food Handling
  • Safety Regulations
  • FAA
  • Math
  • Food Products
  • Cooking Food
  • POS
  • Tray Line
  • Safety Procedures
  • Collective Bargaining
  • Safety Standards
  • HR
  • Food Carts
  • Payroll
  • Customer Inquiries
  • Customer Satisfaction
  • Food Preparation
  • Customer Orders
  • RAN
  • Equipment Service
  • Food Orders
  • Front Desk
  • PowerPoint
  • Computer System
  • Office Equipment
  • Clean Environment
  • Ground Equipment
  • SQL
  • Customer Complaints
  • Slicers
  • Management System
  • Quality Customer Service
  • Customer Relations

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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