What does an employee service officer do?
An employee services officer processes salary calculations, position management, payroll, appointment letters, and general human resource inquiries. Employee services officers recruit, train, and develop staff for an organization. They administer pension and benefits and ensure that staff is paid properly. Part of their job is to look after the safety, welfare, and health of employees. They approve job descriptions as well as advertisements. Also, they organize training sessions and related activities for the staff.
Employee service officer responsibilities
Here are examples of responsibilities from real employee service officer resumes:
- Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
- Place orders in the POS system.
- Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
- Communicate VIP arrivals to designate personnel for escort and delivery of amenities.
Employee service officer skills and personality traits
We calculated that 32% of Employee Service Officers are proficient in Minor Maintenance, Data Entry, and Customer Service. They’re also known for soft skills such as Computer skills, Patience, and Customer-service skills.
We break down the percentage of Employee Service Officers that have these skills listed on their resume here:
- Minor Maintenance, 32%
Perform minor maintenance such as replacing light bulbs and mudflaps.
- Data Entry, 23%
Provide support to department through data entry, special mailings and projects.
- Customer Service, 18%
Managed transportation, distribution operation, customer service and corporate strategic requirements.
- Food Service, 7%
Take out trash, Sweep and Mop food service area, behind the line and other related duties as assigned
- Food Safety, 3%
Followed food safety procedures per company policies and health and safety regulations.
- Kitchen Equipment, 3%
Cleaned and sanitized kitchen equipment, pots and pans, counters, tables, and Sweeps and mopped floors.
Most employee service officers use their skills in "minor maintenance," "data entry," and "customer service" to do their jobs. You can find more detail on essential employee service officer responsibilities here:
Patience. Another soft skill that's essential for fulfilling employee service officer duties is patience. The role rewards competence in this skill because "representatives should be patient and polite, especially when interacting with dissatisfied customers." According to an employee service officer resume, here's how employee service officers can utilize patience in their job responsibilities: "exemplified patience while providing outstanding service to patients at the clinic. "
Customer-service skills. employee service officers are also known for customer-service skills, which are critical to their duties. You can see how this skill relates to employee service officer responsibilities, because "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." An employee service officer resume example shows how customer-service skills is used in the workplace: "developed time management and customer relations at a young age. "
Communication skills. For certain employee service officer responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of an employee service officer rely on this skill, as "customer service representatives must be able to provide clear information in writing, by phone, or in person." For example, this snippet was taken directly from a resume about how this skill applies to what employee service officers do: "contracted with lps data entry intra-department communication in order to coordinate evictions on foreclosed properties customer service/cash for keys offerings. "
Interpersonal skills. A commonly-found skill in employee service officer job descriptions, "interpersonal skills" is essential to what employee service officers do. Employee service officer responsibilities rely on this skill because "representatives should be able to create positive interactions with customers." You can also see how employee service officer duties rely on interpersonal skills in this resume example: "execute and uphold excellent customer service,clerical and interpersonal skills with patients. "
Problem-solving skills. While "problem-solving skills" is last on this skills list, don't underestimate its importance to employee service officer responsibilities. Much of what an employee service officer does relies on this skill, seeing as "representatives must determine solutions to customers’ problems." Here is a resume example of how this skill is used in the everyday duties of employee service officers: "routed, tracked and solved all customer issues and concerns through 100% customer satisfaction. "
The three companies that hire the most employee service officers are:
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Compare different employee service officers
Employee service officer vs. Receptionist/customer service
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
These skill sets are where the common ground ends though. The responsibilities of an employee service officer are more likely to require skills like "minor maintenance," "dependability," "food service," and "food safety." On the other hand, a job as a receptionist/customer service requires skills like "phone calls," "telephone calls," "scheduling appointments," and "credit card payments." As you can see, what employees do in each career varies considerably.
Receptionist/customer services really shine in the manufacturing industry with an average salary of $30,365. Comparatively, employee service officers tend to make the most money in the transportation industry with an average salary of $38,979.The education levels that receptionist/customer services earn slightly differ from employee service officers. In particular, receptionist/customer services are 2.5% less likely to graduate with a Master's Degree than an employee service officer. Additionally, they're 0.2% less likely to earn a Doctoral Degree.Employee service officer vs. Student employee
Student employees are students who have a job within a school campus. Their duties may include working in the classrooms, cafeterias, and dorms. These employees receive a salary for their work, provided they maintain the grade requirements set by the school. The requirements for this position vary for every school. These may include having a minimum of 3.0 for graduates and 2.0 for undergraduates. They typically work 40 hours a week and may hold two or more positions to reach the required number of work hours.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that employee service officer responsibilities requires skills like "minor maintenance," "data entry," "dependability," and "kitchen equipment." But a student employee might use other skills in their typical duties, such as, "financial aid," "public facilities," "computer lab," and "alumni."
Student employees earn a lower average salary than employee service officers. But student employees earn the highest pay in the education industry, with an average salary of $25,582. Additionally, employee service officers earn the highest salaries in the transportation with average pay of $38,979 annually.In general, student employees achieve similar levels of education than employee service officers. They're 0.1% more likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.Employee service officer vs. Service representative
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
The required skills of the two careers differ considerably. For example, employee service officers are more likely to have skills like "minor maintenance," "dependability," "food service," and "food safety." But a service representative is more likely to have skills like "client service," "patients," "pet," and "veterans."
Service representatives earn the best pay in the government industry, where they command an average salary of $38,566. Employee service officers earn the highest pay from the transportation industry, with an average salary of $38,979.Most service representatives achieve a similar degree level compared to employee service officers. For example, they're 0.5% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.Employee service officer vs. Guest service specialist
Guest Service Specialists are responsible for delivering guests with front desk services. Their duties include welcoming guests during arrival, managing to check in and check out procedures, assigning rooms to guests, process payments, delivering messages, and providing information to guests such as tourist locations, restaurant recommendations, and transport logistics. They must tend to customer queries and conflicts while working closely with staff personnel and bell service in providing customer service.
Types of employee service officer
Updated January 8, 2025
