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Employee training specialist skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Claire Strom Ph.D.,

Donna Kukarola

Below we've compiled a list of the most critical employee training specialist skills. We ranked the top skills for employee training specialists based on the percentage of resumes they appeared on. For example, 40.3% of employee training specialist resumes contained customer service as a skill. Continue reading to find out what skills an employee training specialist needs to be successful in the workplace.

15 employee training specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how employee training specialists use customer service:

General Labor work/loading/unloading/stocking Site supervising Customer Service
Process Optimization: Reviewed and revised call center processes and procedures, boosting productivity and maximizing customer service.

2. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how employee training specialists use payroll:

Work closely with customer base and Payroll to accomplish goals and deadlines.
Worked closely with Payroll on tuition reimbursement for employees.

3. Customer Satisfaction

Here's how employee training specialists use customer satisfaction:

Gifted in communication, responsibility, problem solving, professionalism and customer satisfaction/retention.
Managed and directed employees during busy revenue periods to ensure customer satisfaction.

4. Food Preparation

Here's how employee training specialists use food preparation:

Performed food preparation and expenditure.
Oversee food preparation, catering, take out, and delivery of meals, including expo.

5. Training Programs

Here's how employee training specialists use training programs:

Developed and implemented training programs and procedures for hourly and salaried employees within specified district.
Developed and organized all sales/marketing efforts for producing custom designed video based training programs.

6. Customer Complaints

Here's how employee training specialists use customer complaints:

Write floor plans, take care of any customer complaints, ensure pace of service and kitchen.
Worked Cash register; Dealt with customer complaints Made food: pizzas/salads/sandwiches/dessert platters; Catering driver

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7. Inventory Control

Here's how employee training specialists use inventory control:

Inventory Control* Adding new products to sales floor* Receiving deliveries and maintaining positive relationship with shipping personnel* New employee trainer
Inventory control, purchasing, and P&L statements Short and long range budget planning and yearly capital budgets.

8. PowerPoint

Here's how employee training specialists use powerpoint:

Analyzed business results data and communicated the results using Word documents and PowerPoint presentations for many programs within the organization.
Developed the agenda with senior leaders, developed PowerPoint presentation, and delivered three separate presentations updating personnel on current policies.

9. Training Materials

Here's how employee training specialists use training materials:

Reviewed duties and responsibilities related to Army driver programs, surveys applicable driver regulations and training materials.
Developed and evaluated course and training materials for off -site training sessions, Identified activities and resources and developed training objectives.

10. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how employee training specialists use pos:

Educated new employees on proper POS procedures, appearance standards, and job title requirements.
Follow up responsibility for system functionality of both POS equipment and internal network.

11. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how employee training specialists use human resources:

Served as internal public relations representative for several units, including human resources and book publishing division.
Inspired excellence in administration of State Departments of Children and Families and Human Resources-Training Education, State Hospital, in particular.

12. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how employee training specialists use product knowledge:

Instruct through lectures, discussions and demonstrations in product knowledge, policy and procedures, soft skills and system software.
Trained and educated 10+ new employees on store policies and procedures, product knowledge and safety issues.

13. Training Sessions

Here's how employee training specialists use training sessions:

Facilitated training sessions on topics including New Employee Orientation, Safety Training, Production Skills Training and Continuous Improvement.
Presented at annual stock holders conventions and held breakout training sessions for top executives.

14. Computer System

Here's how employee training specialists use computer system:

Utilize a variety of computer systems to maintain procedural consistency as designated by the facility and/or company record center.
Coordinate periodic computer system maintenance events with customers to ensure system integrity, protection, functionality, and stability.

15. Customer Orders

Here's how employee training specialists use customer orders:

Opened the bakery, took and completed customer orders, handled the cash register, light cleaning.
Fielded an average of 1,000 customer orders per day.

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What skills help Employee Training Specialists find jobs?

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What employee training specialist skills would you recommend for someone trying to advance their career?

Claire Strom Ph.D.

Rapetti-Trunzo Chair of History, Rollins College

Gaining more facility with computers will always be beneficial-as we have all found out during the pandemic. Generally, however, I encourage students to use a gap year to have adventures and do things out-of-the-ordinary. Students are focused on their trajectory for all their lives and a gap year provides an unusual opportunity to do something different. In my experience, such adventures always prove fruitful and helpful, although it is never clear how until they are over. Thus, I would suggest AmeriCorps, VISTA, teaching abroad, and other related activities.

What type of skills will young employee training specialists need?

Donna Kukarola

Procurement Director, Forsyth County, Georgia

Without a doubt, the need for computer literacy will continue to expand, the ability to work with people, communication skills, being a team member/collaborative. So, in other words, many of the "soft" skills will need the skills they trained for their industry/vocation.

Do you want to know more?

List of employee training specialist skills to add to your resume

The most important skills for an employee training specialist resume and required skills for an employee training specialist to have include:

Customer Service
Payroll
Customer Satisfaction
Food Preparation
Training Programs
Customer Complaints
Inventory Control
PowerPoint
Training Materials
POS

Human Resources
Product Knowledge
Training Sessions
Computer System
Customer Orders
Sales Floor
Food Orders
Purchase Orders
Ethics
ISO

Loss Prevention
Inventory Management
Training Classes
Credit Transactions
Leadership
Customer Relations
Customer Issues
Inventory Counts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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