What does an employee training specialist do?
Employee training specialist responsibilities
Here are examples of responsibilities from real employee training specialist resumes:
- Manage internal and external procedures and guideline changes are appropriately communicate via SharePoint or external notification.
- Educate new employees on proper POS procedures, appearance standards, and job title requirements.
- Provide value-added leadership and training to employees on ways to increase productivity through an effective assumptions process.
- Partner with senior leadership and manufacturing teams to promote the concept of high performing self-direct work teams.
- Develop elearning courses to accommodate global audience and improve end user experience.
- Conduct research using online federal regulations, review Medicare and Medicaid policy and guidelines to complete an accurate and well-support decision.
- Review ammunition requisition data input, generate ammunition usage reports as well as uploading ammunition inventory data.
Employee training specialist skills and personality traits
We calculated that 40% of Employee Training Specialists are proficient in Customer Service, Payroll, and Customer Satisfaction. They’re also known for soft skills such as Analytical skills, Creativity, and Instructional skills.
We break down the percentage of Employee Training Specialists that have these skills listed on their resume here:
- Customer Service, 40%
General Labor work/loading/unloading/stocking Site supervising Customer Service
- Payroll, 6%
Work closely with customer base and Payroll to accomplish goals and deadlines.
- Customer Satisfaction, 5%
Gifted in communication, responsibility, problem solving, professionalism and customer satisfaction/retention.
- Food Preparation, 4%
Performed food preparation and expenditure.
- Training Programs, 3%
Developed and implemented training programs and procedures for hourly and salaried employees within specified district.
- Customer Complaints, 3%
Write floor plans, take care of any customer complaints, ensure pace of service and kitchen.
Common skills that an employee training specialist uses to do their job include "customer service," "payroll," and "customer satisfaction." You can find details on the most important employee training specialist responsibilities below.
Analytical skills. To carry out their duties, the most important skill for an employee training specialist to have is analytical skills. Their role and responsibilities require that "training and development specialists must evaluate training programs, methods, and materials and choose those that best fit each situation." Employee training specialists often use analytical skills in their day-to-day job, as shown by this real resume: "supervised daily transactions * auditing * customer service * account reporting * data entry * website help"
Creativity. Many employee training specialist duties rely on creativity. "specialists should be resourceful when developing training materials," so an employee training specialist will need this skill often in their role. This resume example is just one of many ways employee training specialist responsibilities rely on creativity: "collaborated with corporate field consultants to adhere to high standards of store operation, including updating inventory and managing loss prevention. "
Instructional skills. employee training specialists are also known for instructional skills, which are critical to their duties. You can see how this skill relates to employee training specialist responsibilities, because "training and development specialists deliver employee training programs." An employee training specialist resume example shows how instructional skills is used in the workplace: "utilize current instructional design strategies to create ojt, train-the-trainer, and leadership seminars perform routine audits of training records"
Communication skills. A big part of what employee training specialists do relies on "communication skills." You can see how essential it is to employee training specialist responsibilities because "training and development specialists must convey information clearly and facilitate learning to diverse audiences." Here's an example of how this skill is used from a resume that represents typical employee training specialist tasks: "developed and increased communication and interpersonal skills through direct and indirect customer service training and role playing exercises. "
The three companies that hire the most employee training specialists are:
- Cargill2 employee training specialists jobs
- Paycom1 employee training specialists jobs
- Planet Fitness1 employee training specialists jobs
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Compare different employee training specialists
Employee training specialist vs. Facilitator
A facilitator is responsible for assisting a group event or program, ensuring that the participants coordinate well. Facilitators also monitor that the objectives of the event are smoothly delivered and organized. An effective facilitator requires having strong communication and leadership skills to manage the participants' concerns and inquiries, including active participation in group discussions and designing engaging activities and processes. Facilitators also assist with planning and finalizing the timetable and setting the specific house rules and regulations for everyone's compliance.
While similarities exist, there are also some differences between employee training specialists and facilitator. For instance, employee training specialist responsibilities require skills such as "payroll," "customer satisfaction," "food preparation," and "customer complaints." Whereas a facilitator is skilled in "patients," "facilitators," "social work," and "mental health." This is part of what separates the two careers.
Facilitators tend to make the most money working in the manufacturing industry, where they earn an average salary of $45,516. In contrast, employee training specialists make the biggest average salary, $52,531, in the health care industry.On average, facilitators reach higher levels of education than employee training specialists. Facilitators are 9.7% more likely to earn a Master's Degree and 0.9% more likely to graduate with a Doctoral Degree.Employee training specialist vs. Trainer
A trainer is responsible for instilling knowledge and process techniques for a specific business role. Duties of a trainer include facilitating engaging classes, identifying areas of improvement and opportunities for the learner, evaluating skills and attending to the learner's challenges, organizing training materials and scheduling training sessions, and submitting timely reports to the management on progress. Trainers are required to have excellent public communication skills and extensive product knowledge to provide effective learning methodologies and maintain strategic project management.
Each career also uses different skills, according to real employee training specialist resumes. While employee training specialist responsibilities can utilize skills like "payroll," "customer satisfaction," "customer complaints," and "human resources," trainers use skills like "pet," "bonds," "safety procedures," and "cpr."
Trainers earn a higher average salary than employee training specialists. But trainers earn the highest pay in the technology industry, with an average salary of $51,822. Additionally, employee training specialists earn the highest salaries in the health care with average pay of $52,531 annually.Average education levels between the two professions vary. Trainers tend to reach similar levels of education than employee training specialists. In fact, they're 3.8% more likely to graduate with a Master's Degree and 0.9% more likely to earn a Doctoral Degree.Employee training specialist vs. Customer service trainer
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an employee training specialist is likely to be skilled in "human resources," "jan," "nov," and "purchase orders," while a typical customer service trainer is skilled in "customer care," "strong customer service," "cleanliness," and "gross margin."
Customer service trainers earn the highest salary when working in the telecommunication industry, where they receive an average salary of $32,603. Comparatively, employee training specialists have the highest earning potential in the health care industry, with an average salary of $52,531.customer service trainers typically earn similar educational levels compared to employee training specialists. Specifically, they're 1.8% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.Employee training specialist vs. Team trainer
A team trainer is responsible for developing the skills of employees by implementing new strategies and techniques to increase operational efficiency and maximize productivity. Team trainers conduct skill-up training sessions, adhering to the business' and clients' needs, and provide engaging and interactive discussions for the participants, evaluating their progress through a series of activities and practical applications. They also handle training budgets, creating comprehensive reports to ensure that all the training materials meet the budget goals.
Even though a few skill sets overlap between employee training specialists and team trainers, there are some differences that are important to note. For one, an employee training specialist might have more use for skills like "payroll," "human resources," "jan," and "nov." Meanwhile, some responsibilities of team trainers require skills like "excellent guest," "work ethic," "strong work ethic," and "guest service. "
The average resume of team trainers showed that they earn similar levels of education compared to employee training specialists. So much so that theyacirc;euro;trade;re 3.0% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.3%.Types of employee training specialist
Updated January 8, 2025
