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Employers Direct Corporation jobs

- 3 jobs
  • Customer Engagement Advocate - January 5th

    Employer Direct Healthcare 4.2company rating

    Employer Direct Healthcare job in Dallas, TX

    Customer Engagement Advocate Learn about A Day in the Life of a Lantern Care Advocate! A Customer Engagement Advocate (CEA) handles creating a concierge, white glove level experience for members by navigating them through the surgical continuum. As the company's face to our members, the CEA plays a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of our CEA role is engaging and selling the value of our service to every member. Responsibilities include answering questions, education on the surgery process, incentives for participation, and helping with provider selection along with coordination with physician offices. Successful CEAs will not only engage new members but will always look to go the extra mile to make all members navigating complexities of surgery feel supported and valued. High energy, an empathetic approach, and passion for providing top-tier customer service are necessary! Must have ability to operate in a fast-paced environment centered around customer excellence over all things! If you are passionate about helping others and making a difference within the healthcare space, this role offers rewarding opportunity to positively impact the lives of our members and their families. You're a great fit for this role if you are: * High energy, * Have an empathetic approach and passion for providing top-tier customer service * Have the ability to operate in a fast-paced environment centered around customer excellent over all things! * Are passionate about helping others and making a difference within the healthcare space * Are a curious, detail-oriented problem-solver Location: Dallas, TX | USA | Full-time Onsite Compensation Details: Starting at $20.00 an hour + competitive monthly bonus program, where top Care Advocates can earn up to an additional $1200 per month! Shift Schedules: All Customer Engagement Advocate schedules are Monday-Friday. Care Advocates are assigned 9 hours shifts between 7AM-8PM. NO WEEKENDS! We also have a rotating shift that you will be asked to cover occasionally: M-F 1:00PM-10:00PM. THIS IS A 100% ONSITE POSITION with the opportunity for hybrid given performance* What a day in the life looks like: * Accountable for engaging and educating new and existing members on our Surgery offering and ensuring all benefits are clearly articulated and understood. * Coordinate appointments and travel for member while assisting with appropriate venue selection * Assist with provider selection * Follow up, resolve and document issues with routing of inquiries needing further investigation to the appropriate department * Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements Requirements: * Bachelor's degree in healthcare administration, social services, public health or related field preferred * High school diploma required * 1-3 years' experience in a customer service/service center and/or sales enablement role * Ability to work effectively in a team environment * Strong written and verbal communication skills * Strong critical thinking and problem-solving skills * Ability to effectively organize work activities to meet deadlines * Bilingual (Spanish & English) preferred In additional to a competitive compensation package and career growth opportunities, we otter these Wellness Benefits * Parking Reimbursement * Onsite Paid Training * Medical Insurance * Dental Insurance * Vision Insurance * Short & Long Term Disability * Life Insurance * 401k with company match * Paid Time Off * Paid Parental Leave * Free onsite Gym membership * Location & Hybrid Work Disclaimer: This role is 100% onsite at our designated location. While we value flexibility, eligibility for a hybrid schedule is not guaranteed and is only considered after a defined tenure and consistent demonstration of performance that meets or exceeds established metrics. #LifeAtLantern #LI-MM1
    $20 hourly Auto-Apply 32d ago
  • Staff Accountant

    Employer Direct Healthcare 4.2company rating

    Employer Direct Healthcare job in Dallas, TX

    An entry or mid-level accounting professional who is responsible for maintaining financial records in conjunction with the remainder of the accounting team. Responsibilities: * Prepare journal entries * Assist with client reporting and invoicing * AR and AP management * Support month-end and year-end close * Prepare account reconciliations * Research and correct account discrepancies * Answers accounting and financial questions by researching and interpreting data * Accomplish accounting and organization mission by completing related results as needed Primary requirements: * Bachelor's degree in accounting, finance or a related field * Knowledge of basic accounting procedures and financial accounting statements * Well versed in use of MS Office, particularly Excel and Word * Attention to detail with aptitude for numbers and quantitative skills * Strong organizational and communication skills * High level of professionalism and discretion when handling confidential information Benefits * Medical Insurance * Dental Insurance * Vision Insurance * Short & Long Term Disability * Life Insurance * 401k with company match * Paid Time Off * Paid Parental Leave
    $46k-58k yearly est. Auto-Apply 12d ago
  • Provider Claims Pricing Specialist

    Employer Direct Healthcare 4.2company rating

    Employer Direct Healthcare job in Dallas, TX

    Our Reimbursement Specialists are a central points of contact for our provider network. The primary responsibility of the role is to deliver effective, accurate payment and communication to our providers. The day-to-day responsibilities of our Reimbursement Specialists include payment processing, researching, accurate billing/payment disbursement, and ensuring payment data accuracy and integrity. The desired candidate is articulate, empathetic, pragmatic, self-starting and ambitious. In addition, our Reimbursement Specialists are horizontal thinkers, analytical, organized and detail oriented. Key Responsibilities: * Processes provider payments in accordance with company policies and procedures. * Serves as primary contact to Finance Department regarding payment, determinations and payment processing activities. * Assist in the final determination on claim disposition and payment determination. * Serves as liaison to internal departments regarding provider related inquiries on claims related content. * Processes adjustments or provider disputes providing timely follow-up. * Coordinates research and responds to system inquiries from providers regarding payment, reimbursement determination, provider contact information and claims billing procedures. * Communicates with supervisor on a daily and/or weekly basis regarding any outstanding claims issues related to system, authorizations, reimbursement/payment errors or internal approvals. * Works with provider contracting staff when new/modified reimbursement contracts are needed * Performs pre-adjudication claims reviews to ensure proper terms and schedules were used. * Initiate necessary actions regarding pending claims or payment documentation. * Follow up on open items reports to timely and accurate resolution. * Respond proactively to provider issues and concerns and give feedback to management. * Provide feedback to the manager regarding proper claims billing procedures in accordance with company policy and procedures. * Assist in training new Payment Specialists. * Initiate change requests to resolve system issues impacting claims/payment processing or issue resolution * Runs and analyzes daily activity reports. * Analyze, develop and deliver claims resolutions quickly and accurately according to company policies and procedures. Requirements: * Minimum Bachelor's degree in healthcare, business, marketing or related field; or HS Diploma (or GED) and 4 years' applicable experience * Minimum 2 years of experience in previous claims, health insurance or healthcare practice * Knowledge of medical coding systems (i.e., CPT, ICD-9/10, revenue codes) preferred * Knowledge of commonly used medical data resources preferred * Knowledge of payor contracts and interpretation * Knowledge of general office operations and/or experience with standard medical insurance claim forms preferred * Strong communication (verbal, written and listening), teamwork, negotiation and organizational skills * Ability to commit to providing a level of customer service within established standards * Ability to provide attention to detail to ensure accuracy including mathematical calculations * Ability to organize workload to meet deadlines and participate in department/team meetings * Ability to analyze data and arrive at a logical conclusion * Ability to identify issues and determine appropriate course of action for resolution * Ability to display professionalism by having a positive demeanor, proper telephone etiquette and use of proper language and tone * Ability to use software and hardware related to job responsibilities, including MS Office Suite and database software * Ability to work with accuracy in a fast-paced environment * Ability to work independently and handle PHI and confidential information * Ability to process detailed verbal and written instructions * Individual in this position must be able to work in a traditional office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone Benefits: * Medical Insurance * Dental Insurance * Vision Insurance * Short & Long Term Disability * Life Insurance * 401k with company match * Paid Time Off * Paid Parental Leave
    $56k-85k yearly est. Auto-Apply 22d ago

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