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Working As an Employment Assistant

  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Interacting With Computers
  • Performing Administrative Activities
  • Organizing, Planning, and Prioritizing Work
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,000

    Average Salary

What Does An Employment Assistant Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become An Employment Assistant

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Employment Assistant Career Paths

Employment Assistant
Human Resources Assistant Human Resources Generalist Human Resources Manager
Senior Human Resources Manager
9 Yearsyrs
Human Resources Assistant Human Resources Coordinator Human Resources Generalist
Senior Human Resources Generalist
8 Yearsyrs
Human Resources Assistant Human Resources Generalist
Human Resources Business Partner
10 Yearsyrs
Human Resources Coordinator Human Resources Consultant Human Resources Manager
Regional Human Resources Manager
8 Yearsyrs
Human Resources Coordinator Recruiter Senior Recruiter
Recruitment Manager
6 Yearsyrs
Recruiter Senior Recruiter
Talent Acquisition Manager
9 Yearsyrs
Recruiter Human Resources Consultant Human Resources Manager
Human Resource Officer
6 Yearsyrs
Human Resource Specialist Benefit Specialist
Benefits Manager
8 Yearsyrs
Human Resource Specialist Human Resources Consultant
Senior Human Resources Consultant
9 Yearsyrs
Human Resource Specialist Recruiting Coordinator Senior Recruiter
Staffing Manager
5 Yearsyrs
Employment Specialist Executive Assistant Administrative Manager
Human Resources Administration Manager
6 Yearsyrs
Employment Specialist Recruiting Coordinator Technical Recruiter
Resource Manager
6 Yearsyrs
Employment Specialist Benefit Specialist Human Resources Business Partner
Human Resources Lead
8 Yearsyrs
Recruiting Coordinator Benefit Specialist Senior Human Resources Generalist
Employee Relations Manager
7 Yearsyrs
Employment Coordinator Human Resources Recruiter Human Resources Business Partner
Head Of Human Resources
8 Yearsyrs
Employment Coordinator Human Resources Recruiter Human Resources Analyst
Hris Manager
10 Yearsyrs
Employment Coordinator Human Resources Recruiter Recruitment Manager
Talent Manager
6 Yearsyrs
Executive Assistant Office Manager Of Human Resources Staffing Manager
Employment Manager
5 Yearsyrs
Employment Representative Senior Technical Recruiter Senior Human Resources Generalist
Human Resources Contractor
9 Yearsyrs
Staffing Specialist Human Resources Analyst Senior Human Resources Specialist
Senior Human Resources Administrator
6 Yearsyrs
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Do you work as an Employment Assistant?

Top Skills for An Employment Assistant

  1. Job Descriptions
  2. Personnel Files
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Assist in development of job descriptions for positions within organization.
  • Maintain personnel files to stay in compliance with governing agencies.
  • Recruit for non-exempt positions to include Customer Service Representatives, Administrative Coordinators and Agency Temporaries.
  • Provided customer service by assisting with official background checks and troubleshooting navigation for users.
  • Focused on accurate and time-sensitive data entry.

Employment Assistant Demographics

Gender

Female

64.8%

Male

23.3%

Unknown

11.8%
Ethnicity

White

61.3%

Hispanic or Latino

16.1%

Black or African American

11.7%

Asian

7.3%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

57.6%

French

9.1%

Arabic

4.5%

Chinese

3.0%

Italian

3.0%

Swahili

1.5%

Hawaiian

1.5%

Vietnamese

1.5%

Cherokee

1.5%

Albanian

1.5%

Turkish

1.5%

Braille

1.5%

German

1.5%

Cantonese

1.5%

Cebuano

1.5%

Hindi

1.5%

Tagalog

1.5%

Urdu

1.5%

Korean

1.5%

Navajo

1.5%
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Employment Assistant Education

Schools

University of Phoenix

16.2%

Strayer University

9.6%

Ashford University

6.6%

Northeastern University

6.6%

University of Maryland - University College

5.1%

Webster University

5.1%

San Diego State University

5.1%

Michigan State University

4.4%

Old Dominion University

4.4%

Wayne State University

3.7%

Virginia State University

3.7%

University of Central Florida

3.7%

Liberty University

3.7%

Kaplan University

3.7%

Saint Leo University

3.7%

Syracuse University

2.9%

Troy University

2.9%

University of South Florida

2.9%

New York University

2.9%

Delaware State University

2.9%
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Majors

Business

29.8%

Human Resources Management

11.3%

Psychology

6.7%

Health Care Administration

4.9%

Social Work

4.5%

Criminal Justice

3.8%

Management

3.6%

Communication

3.6%

Sociology

3.6%

Nursing

3.3%

Accounting

3.3%

General Studies

3.0%

Human Services

3.0%

Liberal Arts

2.8%

English

2.3%

Computer Science

2.2%

Marketing

2.2%

School Counseling

2.0%

Political Science

2.0%

Legal Support Services

1.9%
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Degrees

Bachelors

41.3%

Other

22.0%

Masters

17.6%

Associate

11.0%

Certificate

5.1%

Doctorate

1.7%

Diploma

0.9%

License

0.4%
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Updated May 19, 2020