Employment case manager job description

Job DescriptionSalary: $18.85 to $21.85/hour

St. Francis Center (SFC), a ministry of the Episcopal Diocese of Colorado, was established in June 1983. SFC is a refuge for men and women who are homeless in the metro Denver area. Our programs and services are tailored toward adult women and men, and focus on daytime shelter, social services, health and wellness, housing, employment, and outreach. At SFC, “guests” have the opportunity to work with a variety of specialists, depending on their individual needs, which is often the first step toward transformation and ultimately self-sufficiency.

We are currently looking for an Employment Case Manager . This is a Full-Time, non-exempt position eligible for an excellent benefit package as outlined below.

POSITION OVERVIEW

The Case Manager works closely with individuals in the Employment Services Programs. Case managers provide comprehensive services to address client’s immediate needs and assist with planning for long term self-sufficiency.

PRIMARY RESPONSIBILITIES (Other duties may be assigned)

1. Completes initial intake and assessments with new clients to determine strengths, risks, and needs by utilizing evidence based tools.
2. Meets with participants to identify skills, needs, and barriers to employment and develop plans to gain and maintain meaningful employment.
3. Assist clients with resume and cover letter development.
4. Develops short term and long term vocational and self-sufficiency goals with each client and monitors progress.
5. Cultivates job opportunities and refers qualified candidate to current job openings.
6. Provides comprehensive case management to address all needs of clients including health, housing, and employment.
7. Assists clients with gaining access to public benefits and resources in the community.
8. Enters and maintains accurate and timely case notes and records in HMIS and program databases.
9. Prepares and submits any required statistical and billing information.
10. Builds and maintains working relationships with community and government agencies.
11. Demonstrates cultural competency and embraces diversity.
12. Contributes to program planning and development.

EDUCATION AND EXPERIENCE (MINIMUM REQUIREMENTS)

1. Bachelor’s degree in Human Services or related field OR equivalent experience working with homeless, and justice involved populations.
2. One year direct experience with homeless and/or justice involved populations.
3. Case Management Experience and Training.

KNOWLEDGE AND SKILLS

1. Excellent organizational and time management skills.
2. Ability to work constructively with a team.
3. Strong computer skills.
4. Reliable transportation, Colorado-mandated automobile insurance and good driving record required.
5. Must be able to work in a diverse setting with diverse populations.

COMPENSATION AND BENEFITS

$18.85 to $21.85/hour
This is a full-time, non-exempt position, Monday through Friday, with occasional Saturday mornings.
The position is eligible for a robust benefits package including:
• Employer-paid health insurance with an HRA plan
• Employer-paid dental insurance
• Employer-paid life insurance after 1 year of employment
• Robust pension plan after 1 year (5% plus a dollar-for-dollar match of contributions up to 4% of earnings)
• Generous Employer-paid sick/vacation leave

TO APPLY
Qualified persons may apply by sending a cover letter, résumé, and three professional references. Résumés without a cover letter will not be considered. Invitations for interviews will be extended upon review of qualified candidates.

New employees will be required to provide proof of vaccination PRIOR to their start date or obtain a Medical/Religious exemption PRIOR to date of hire.

Individuals with criminal backgrounds are invited to apply. All SFC employees undergo a background check.

St. Francis Center is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy. St. Francis is an equal opportunity employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action.

• Opportunities for career advancement
• A benefits package that includes health, dental, and vision
• Healthcare benefits available 1st of the month, following 30 days of employment
• Two (2) weeks' vacation, four (4) personal days, and seven (7) days of sick time
• Company-paid life insurance and disability plans
• Up to $3,000 in qualified Tuition Reimbursement
• Nine (9) Paid holidays
• 403(b) Retirement Savings Plan
• 30% Employee Discount
• Employee Appreciation Day - 50% off employee discount once per year
• $50 work anniversary gift for every year of continuous service (for part-time and full-time team members)
• $200 Referral Program (for every candidate hired that you refer to Goodwill)

Responsibilities :

• Welcome new individuals to the Community Employment Services Program and conduct new participant intakes to initiate program services.
• Develop Individual Service Plans (ISPs) to establish employment goals and steps needed to achieve them.
• Implement ISPs, monitor and document participant progress, and provide regular feedback to the team or funding sources.
• Ensure that developed job sites in the community meet each participant’s individual needs, abilities, and preferences.
• Prepare participants for job interviews and accompany them to interviews to provide support if needed.
• Establish participants’ schedules and ensure that Job Coaches receive accurate schedule information with work hours and site locations.
• Assist participants with job-seeking skills, interview techniques, and the development of competitive worker characteristics.
• Compile data to produce a complete billing packet for submission at the end of each month.
• Participate in On-Call coverage in the evenings and on the weekends, on a rotating basis to support job coaches.
• Submit monthly job placement and retention reports for departmental statistics.
• Provide transportation for participants to and from meetings on occasion.

Position Requirements :

• Bachelor’s or Associate’s degree in Psychology, Education, or related field preferred but not required.
• Some experience in Human Services or a related field also considered.
• Training opportunities exist for those without experience.
• Satisfactory driving record, current drivers’ license, and daily access to a reliable, registered, and insured vehicle for frequent in-state driving.
• Proficiency in Microsoft Office Word, Excel, and Outlook.

Start your journey with Goodwill today by applying at gwct.org/about/work-here

Is this position not right for you? We can help you find the right one at Goodwill or any other employer through our Career Centers! Receive free career assistance services from Goodwill (including Resume Builds/Revisions, Online Job Searching Coaching, Interview Skills, and more) at gwct.org/career-coaching

Goodwill is an Affirmative Action/Equal Opportunity Employer, with a commitment to diversity, equality, and inclusion throughout the organization, welcoming candidates of diverse backgrounds.

JOB TITLE: Employment Case Manager

DEPARTMENT: Employment Services

FLSA: Non-Exempt

LOCATION: Mt Vernon, NY

REPORTS TO: Manager, Mt Vernon Reach, Achieve & Prosper (MVVRAP) Program

SUMMARY: The Employment Case Manager has the primary responsibility of providing a range of case management/supportive services to a variety of populations, following applicable county, state and federal guidelines as it relates to the Welfare to Work program.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Assess clients' strengths and barriers by using a variety of interviewing techniques focusing on the needs of the individual and family
• Prepare employability plans and update the plans within a mandated timeframe
• Connect clients with sources of information, people & programs which will help them deal with problems & issues related to their own self-sufficiency. Encourage clients to become involved in community activities. Promote employment for all as a means to build skills, confidence and self-esteem; Explain DSS programs and regulations;
• Continually monitors and tracks work participation status, goals and tasks completed - updating WTWCMS as needed and insuring that all information is entered by the designated date; works in conjunction with examiners to ensure timely assignments, monitoring and data entry;
• Develops self-sufficiency plans for candidates and advises and assists participants in planning and implementing elements of the self-sufficiency plan, money management skills and similar skills;
• Assists in the development and delivery of program recruitment services including one-on-one and group presentation, written materials and other approaches required to establish and maintain enrollment levels:
• Oversees the progress of program candidates in pursuing and completing specific program and self-development options;
• Conducts and assists in design of workshops, support groups, orientation sessions and other structured activities intended to promote participant understanding and attainment of program objectives;
• Assesses needs of individual clients and caseload for specialized services and expands or adjusts program activities accordingly:
• Determine client's employability and other needs through testing, interviewing and reviewing records;
• Conduct worksite and community site visits, if applicable;
• Be available to clients via appointments, phone calls and/or walk-ins;
• Remain abreast of policy and regulation changes and community resources;
• Serves as an advocate for participants with community service organizations and works as broker to arrange necessary education, job placement and related services for program participants;
• Compiles reports on individual client progress, levels and types of program activities, client characteristics and other data or events necessary to evaluate program impact and effectiveness
• Works closely with TA staff to coordinate services and assists in emergency situations in and outside of assigned team.

EXPERRIENCE, EDUCATION AND SPECIAL REQUIREMENT:

• Successful applicant must have strong written and verbal communication skills; must be able to provide good customer service, both in person and by telephone; must possess good organizational skills and have a high attention to detail.
• The successful applicant must have the ability to handle multiple tasks, prioritize work assignments, and maintain confidentiality.
• Requires a BA Degree in Human Services and/or Social Work. MSW preferred.
• Must be have at least a year of experience working with disadvantaged/hard to serve adults or youth. In addition, to excellent computer skills.

AGENCY PROFILE:

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.