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Employment case manager skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
William Weston,
Kristen Kremer Ph.D.
Below we've compiled a list of the most critical employment case manager skills. We ranked the top skills for employment case managers based on the percentage of resumes they appeared on. For example, 10.0% of employment case manager resumes contained mental health as a skill. Continue reading to find out what skills an employment case manager needs to be successful in the workplace.

15 employment case manager skills for your resume and career

1. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how employment case managers use mental health:
  • Managed a caseload of over 100 families specializing in consumers of mental health, substance use and domestic abuse services.
  • Initiate Job search and placement assistance, and career counseling Case management for Mental Health clients in the TRA program.

2. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how employment case managers use community resources:
  • Support overall family stabilization and self-sufficiency through connection to community resources and promotion of skill and confidence building activities.
  • Accessed community resources, provided referrals, and coordinated comprehensive services for families.

3. Social Work

Here's how employment case managers use social work:
  • Documented and tracked client information for the social worker.
  • Served as case manager and liaised with Social Workers, Guardian Ad Litem to coordinate transition to independence.

4. Rehabilitation

Here's how employment case managers use rehabilitation:
  • Encouraged independence by assisting consumers in problem solving by using accepted and innovative rehabilitation techniques and maintain a proactive environment.
  • Collaborate with Vocational Rehabilitation in provision of all phases of employment services for persons with disabilities as well as ex-offenders.

5. Supportive Services

Supportive services are provided to enhance the way of life for residents in order to achieve self-sufficiency. Services include transportation, childcare, food pantries, etc.

Here's how employment case managers use supportive services:
  • Monitor participant progress, monitor participant supportive services to ensure that the appropriate level is provided for successful employment.
  • Counseled and referred participants to appropriate ESL/GED/Adult Learning/Training Programs as well as supportive services to overcome barriers to employment.

6. Substance Abuse

Here's how employment case managers use substance abuse:
  • Plan and refer programs to combat social problems, prevent substance abuse, or improve community health and counseling services.
  • Worked with adults enrolled in the Salvation Army's Viper Program, a substance abuse recovery mission.

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7. Employment Services

Here's how employment case managers use employment services:
  • Execute policies and procedures to provide statewide employment services under authority of federal and state regulations.
  • Interviewed clients at specified intervals to certify their eligibility for employment services.

8. Public Assistance

Here's how employment case managers use public assistance:
  • Process state mandated monthly reports of case managed client's accounts/activities to Division of Public Assistance.
  • Developed effective case plans to transition DHS clients from public assistance to employment and self-sufficiency.

9. Crisis Intervention

Here's how employment case managers use crisis intervention:
  • Provided crisis intervention, advocacy services and referrals for necessary off-site services.
  • Provide crisis intervention, behavior management and counseling as required.

10. Community Outreach

Here's how employment case managers use community outreach:
  • Assist clients with community outreach, individual job search, and other resources related to job placement.
  • Maintained a 93% employment rate for all Clientele Participated in community outreach, job development and job placement programs.

11. Competitive Employment

Competitive employment is a job that is performed on a full/ part-time basis in which entities are paid for their work, according to the job. However, the compensation must be at par or above the standard of the minimum wage. The cost of compensated benefits by the employer should be at the same level for similar work performed by abled people.

Here's how employment case managers use competitive employment:
  • Provided individualized follow-along supports to assist clients in maintaining competitive employment in the community.
  • Supported customers with transitioning from sheltered work to competitive employment in the community.

12. Self Sufficiency

Here's how employment case managers use self sufficiency:
  • Completed assessments for program participants in order to identify needs and barriers associated with increasing self sufficiency.
  • Assist CalWorks recipients understand Welfare to Work and how meeting with required activities can lead them to self sufficiency.

13. Mental Illness

Here's how employment case managers use mental illness:
  • Provide therapeutic intervention and counseling techniques on crisis line and educated on psychotropic drugs and mental illness.
  • Experience working with persons in crisis, who have serve mental illnesses such as schizophrenia, and bipolar disorder.

14. Community Agencies

Community agencies stand for the organizations operated to provide human service in the community.

Here's how employment case managers use community agencies:
  • Developed and maintained effective working relationship with employers and other community agencies on behalf of the program participants.
  • Participated in mobilizing resources in the community, maintain cooperative working relationships with various community agencies and schools.

15. Developmental Disabilities

Here's how employment case managers use developmental disabilities:
  • Assisted adults with developmental disabilities in finding volunteer and or paid employment in their community.
  • Provided case management to persons with various developmental disabilities to guide their employment searches.
top-skills

What skills help Employment Case Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for an employment case manager stand out to employers?

William WestonWilliam Weston LinkedIn profile

Professor, Centre College

The ability to write clearly and think critically. The deep sense that other people in other cultures, and other positions in our own culture, see the world differently, enabling students to respond to a broad range of people appropriately.

What soft skills should all employment case managers possess?

Kristen Kremer Ph.D.Kristen Kremer Ph.D. LinkedIn profile

Assistant Professor, Social Work Program Coordinator, Kansas State University

Social workers engage with vulnerable populations, many of whom have histories of traumatic experiences. Thus, high emotional intelligence will allow social workers to best connect with clients and help them reach their goals.
Do you want to know more?
Read more about what experts have to say about employment case manager

List of employment case manager skills to add to your resume

Employment case manager skills

The most important skills for an employment case manager resume and required skills for an employment case manager to have include:

  • Mental Health
  • Community Resources
  • Social Work
  • Rehabilitation
  • Supportive Services
  • Substance Abuse
  • Employment Services
  • Public Assistance
  • Crisis Intervention
  • Community Outreach
  • Competitive Employment
  • Self Sufficiency
  • Mental Illness
  • Community Agencies
  • Developmental Disabilities
  • Medicaid
  • Child Care
  • TANF
  • DHS
  • Community Organizations
  • Employment Barriers
  • Training Programs
  • Community Services
  • Veterans
  • Vocational Training
  • Mock Interviews
  • Employment Training
  • Local Employers
  • Social Service Agencies
  • Career Development
  • Gainful Employment
  • ESL
  • W-2
  • Local Businesses
  • Program Guidelines
  • Investment ACT
  • ISP
  • Career Planning
  • Referral Services
  • Calworks
  • WIA
  • Resume Building
  • W2
  • Career Guidance
  • Resume Preparation

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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