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What does an employment representative do?

Updated January 8, 2025
6 min read
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Employment representative responsibilities

Here are examples of responsibilities from real employment representative resumes:

  • Manage recurring compensation and benefits events and resolve complex or atypical issues.
  • Explain FMLA guidelines for STD/LTD to employees requesting a leave of absence.
  • Liaisoned with attorneys to gather and compile data to prepare for OFCCP certification and audit.
  • Process all status changes, terminations, PTO cash outs, and address changes by inputting data into HRIS system.
  • Track FMLA, collecting necessary medical documentation and providing appropriate paperwork to employees.
  • Engage in extensive business process review in anticipation of an organizational HRIS system upgrade.
  • Provide subject matter expertise on adult learning principles, training development and facilitation techniques to BSB4DHS coordinators and instructors.
  • Negotiate most advantageous positions for employer.

Employment representative skills and personality traits

We calculated that 16% of Employment Representatives are proficient in Data Entry, Customer Service, and Inbound Calls. They’re also known for soft skills such as Detail oriented, Communication skills, and Interpersonal skills.

We break down the percentage of Employment Representatives that have these skills listed on their resume here:

  • Data Entry, 16%

    Perform daily office administrative tasks including data entry and filing

  • Customer Service, 16%

    Carried out customer service functions in reference the reemployment assistance and resolving customer issues effectively.

  • Inbound Calls, 9%

    Answer inbound calls in a Call Center environment *Account Servicing *Provide claim specific information on unemployment application

  • Unemployment Claims, 7%

    Received and processed unemployment claims; interviewed unemployment compensation applicants and answered applicant inquiries regarding unemployment benefits.

  • Training Programs, 5%

    Promote and monitors the participation of federally funded employment and training programs.

  • HR, 5%

    Provided strategic HR guidance and day-to-day tactical support in unionized environment.

"data entry," "customer service," and "inbound calls" are among the most common skills that employment representatives use at work. You can find even more employment representative responsibilities below, including:

Detail oriented. One of the key soft skills for an employment representative to have is detail oriented. You can see how this relates to what employment representatives do because "specialists must pay attention to detail when evaluating applicants’ qualifications, doing background checks, maintaining records of an employee grievance, and ensuring that a workplace complies with labor standards." Additionally, an employment representative resume shows how employment representatives use detail oriented: "maintained detail and accurate documentation of actions taken in the employment process. "

Communication skills. Many employment representative duties rely on communication skills. "listening and speaking skills are essential for human resources specialists," so an employment representative will need this skill often in their role. This resume example is just one of many ways employment representative responsibilities rely on communication skills: "developed, recommended, and implemented local hr policies and procedures; prepared and maintained handbooks and employee policy communication. "

Interpersonal skills. This is an important skill for employment representatives to perform their duties. For an example of how employment representative responsibilities depend on this skill, consider that "specialists continually interact with others and must be able to converse and connect with people from varied backgrounds." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an employment representative: "utilized customer service/interpersonal skills by building relationships with area employers to create employment opportunities for clients. ".

See the full list of employment representative skills

The three companies that hire the most employment representatives are:

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Compare different employment representatives

Employment representative vs. Staffing coordinator

A staffing coordinator is responsible for assisting the staffing needs of an organization, organizing the hiring process, and monitoring the working schedule of staff to ensure smooth operations. Staffing coordinators often coordinate with recruiting agencies for staffing solutions to fill roles and process onboarding. They also manage payroll procedures and check timesheets, create staffing reports, and address the employees' inquiries and concerns. A staffing coordinator must be knowledgeable on human resources procedures, as well as have excellent organizational and communication skills to perform administrative tasks as needed and determine staffing strategies.

If we compare the average employment representative annual salary with that of a staffing coordinator, we find that staffing coordinators typically earn a $7,845 higher salary than employment representatives make annually.While their salaries may differ, the common ground between employment representatives and staffing coordinators are a few of the skills required in each roleacirc;euro;trade;s responsibilities. In both careers, employee duties involve skills like data entry, customer service, and unemployment claims.

There are some key differences in the responsibilities of each position. For example, employment representative responsibilities require skills like "inbound calls," "training programs," "hr," and "career fairs." Meanwhile a typical staffing coordinator has skills in areas such as "patients," "home health," "patient care," and "rehabilitation." This difference in skills reveals the differences in what each career does.

Staffing coordinators earn the highest salaries when working in the finance industry, with an average yearly salary of $43,154. On the other hand, employment representatives are paid more in the technology industry with an average salary of $37,997.The education levels that staffing coordinators earn slightly differ from employment representatives. In particular, staffing coordinators are 5.7% less likely to graduate with a Master's Degree than an employment representative. Additionally, they're 1.3% less likely to earn a Doctoral Degree.

Employment representative vs. Staffing specialist

A staffing specialist is responsible for overseeing the staffing needs of an organization. Staffing specialists work closely with the department heads and hiring managers for their staffing requirements and qualifications. They advertise job hirings on the company's online job board and other communication platforms. A staffing specialist carefully evaluates the applicants' documents, reaching out to potential candidates for scheduling interviews and assessments. A staffing specialist must have excellent knowledge of the human resources disciplines, following the policies and procedures of hiring candidates, and assist them during onboarding.

On average, staffing specialists earn a $8,482 higher salary than employment representatives a year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both employment representatives and staffing specialists have skills such as "data entry," "customer service," and "unemployment claims. "

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that employment representative responsibilities requires skills like "inbound calls," "training programs," "hr," and "telephone calls." But a staffing specialist might use other skills in their typical duties, such as, "human resources," "telemarketing," "persuasion," and "recruitment process."

Staffing specialists earn a higher average salary than employment representatives. But staffing specialists earn the highest pay in the health care industry, with an average salary of $41,631. Additionally, employment representatives earn the highest salaries in the technology with average pay of $37,997 annually.Average education levels between the two professions vary. Staffing specialists tend to reach similar levels of education than employment representatives. In fact, they're 4.3% less likely to graduate with a Master's Degree and 1.3% less likely to earn a Doctoral Degree.

Employment representative vs. Recruiter

Recruiters are responsible for filling up vacancies in the organization. They put up job postings on the company website and other recruitment websites, screen applicants, prospective schedule candidates for interviews, conduct initial interviews, and, should candidates pass the initial interview, endorse them to hiring managers. They act as guides to applicants throughout the whole application process. Upon successful screening and interviewing of applicants, recruiters then guide them through the employment process, usually endorsing them to medical exams and other pre-employment requirements needed. At times, recruiters are responsible for providing job offers to applicants. Recruiters should have a good judge of character, decision-making skills, and interpersonal skills.

An average recruiter eans a higher salary compared to the average salary of employment representatives. The difference in salaries amounts to recruiters earning a $14,917 higher average salary than employment representatives.employment representatives and recruiters both have job responsibilities that require similar skill sets. These similarities include skills such as "customer service," "career fairs," and "background checks," but they differ when it comes to other required skills.

The required skills of the two careers differ considerably. For example, employment representatives are more likely to have skills like "data entry," "inbound calls," "unemployment claims," and "training programs." But a recruiter is more likely to have skills like "applicant tracking systems," "human resources," "linkedin," and "healthcare."

Recruiters earn the best pay in the technology industry, where they command an average salary of $62,293. Employment representatives earn the highest pay from the technology industry, with an average salary of $37,997.Most recruiters achieve a similar degree level compared to employment representatives. For example, they're 1.8% less likely to graduate with a Master's Degree, and 0.9% less likely to earn a Doctoral Degree.

Employment representative vs. Recruiting coordinator

A recruiting coordinator's tasks include posting job vacancies, coordinating candidate travel, setting up schedules for interviews and handling last-minute scheduling changes, preparing offer letters, and conducting background checks on aspirants. The coordinator assists in the company's recruiting and talent acquisition procedures and strategies by hiring job-seekers to fill in vacant positions and to supply the company's workforce needs and goals. To be effective, he/she should have excellent communication skills and intimate knowledge about hiring best practices to be able to attract aspirants.

Recruiting coordinators typically earn higher pay than employment representatives. On average, recruiting coordinators earn a $9,002 higher salary per year.While both employment representatives and recruiting coordinators complete day-to-day tasks using similar skills like data entry, customer service, and career fairs, the two careers vary in some skills.Each job also requires different skills to carry out their responsibilities. An employment representative uses "inbound calls," "unemployment claims," "training programs," and "hr." Recruiting coordinators are more likely to have duties that require skills in "applicant tracking systems," "human resources," "recruitment process," and "phone screens. "In general, recruiting coordinators earn the most working in the finance industry, with an average salary of $47,481. The highest-paying industry for an employment representative is the technology industry.In general, recruiting coordinators hold similar degree levels compared to employment representatives. Recruiting coordinators are 0.8% less likely to earn their Master's Degree and 1.0% less likely to graduate with a Doctoral Degree.

Types of employment representative

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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