Help Desk Engineer jobs at Endsight - 981 jobs

Astronics Test Systems is looking for a Field Service Engineer to join our Customer Support team. The role will be primarily remote, based out of the New York City area, with significant time spent at customer locations. The team is responsible for supporting the hardware and software necessary to perform functional and diagnostic testing on various electrical assemblies (Unit Under Test, or UUT). You will diagnose and repair a large range of electronic and electro-mechanical equipment, striving to provide First-Time Fixes. Solutions include both hardware and software elements. You will also work closely with Orlando office to set priorities and schedules. In this role, you will be the liaison to NYCT MTA and KRC, facilitating communication, attending design reviews, and closing out project items. Additionally, you will be responsible for providing training to customers on-site. **Principal Duties and Responsibilities:** + Understand all aspects of the existing System Self-Test hardware and software package for test systems sold by Astronics. + Assemble, calibrate, and install equipment such as ATE/BTE, PXI, and LXI instruments, DMMs, oscilloscopes, power supplies, and custom test equipment as necessary. + Tune and troubleshoot equipment for proper operation. + Implement test requirements defining input signals to the UUT and determine the corresponding outputs. + Generate software using languages including LabView, C, Python, and environments like TestStand and TestCue to control test station assets. + Perform troubleshooting as required to determine failure conditions during development. + Aid in the development of improvements and changes as required by Engineering. + Use revision control software for all source and document data. + Provide product demos and on-site training to future and end users. + Willingness to travel frequently, up to 70%, to customer sites. + Ability to work within both group and individual environments. + Train customers on how to use our systems in formal and informal classes. **Job Specifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Qualifications:** + Experience and understanding in the application of principles, theories, concepts, practices and standards relating to modern software-defined architectures. + Analytical reasoning and problem solving with knowledge in performing root cause analysis and recommending correct action to resolve test failures. + Experience with using communication and/or bench test equipment to include but not limited to oscilloscope, multimeter and audio generator. + Knowledge of RF Measurements. + Experience with software development in C, C++ and C#. + Knowledge of Labview desired. + Good communication and interpersonal skills. + 3-5 years' experience within a technical troubleshooting, customer facing position + Ability to be comfortable, calm and flexible while working in a shifting environment **Preferred Qualifications:** + LabView Certification. **Education/Experience:** Bachelor's degree in Electrical/Electronics Engineering (BSEE) **Computer Skills:** + Experience with software development languages, such as C, C++, C#, MATLAB, and LabVIEW. + Proficient in Microsoft Office. **Additional Details:** **Liaison Responsibilities:** On-site at NYCT MTA and KRC facilities for meetings and reviews, acting as a go-between for project managers and customers. Attend on-site design reviews, general meetings, and facilitate communication between engineering, project management, KRC, and OEMs. Assist in closing project open items and send official communication. **Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. **Employment Eligibility Requirements:** An offer of employment is contingent on successfully passing a drug test and background check Due to federal contract obligations, must be a US Citizen or Permanent Resident **Astronics Test Systems offers a competitive benefit package including:** Stay Healthy - Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity Save for the Future - 401K & Employee Stock Purchase Plan Find Balance - Employee Assistance Program & Wellness Program Time for You - Generous Paid Time Off, Paid Holidays and Paid Parental Leave Professional Growth - Tuition Reimbursement Program Accommodation Request Astronics Test Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail *********************************** or call: ************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. **EOE Statement - All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.** Position Requirements Full-Time/Part-Time Full-Time About the Organization Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, military branches, completion centers, and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics. We offer our breadth of technology solutions and services through 11 subsidiary business units and numerous award-winning product brands. Serving our customers is our first priority, and every day we honor this mission with quality, partnership, and energetic global vision. EOE Statement All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. This position is currently accepting applications.

Astronics Test Systems is looking for a Field Service Engineer to join our Customer Support team. The role will be primarily remote, based out of the New York City area, with significant time spent at customer locations. The team is responsible for supporting the hardware and software necessary to perform functional and diagnostic testing on various electrical assemblies (Unit Under Test, or UUT). You will diagnose and repair a large range of electronic and electro-mechanical equipment, striving to provide First-Time Fixes. Solutions include both hardware and software elements. You will also work closely with Orlando office to set priorities and schedules. In this role, you will be the liaison to NYCT MTA and KRC, facilitating communication, attending design reviews, and closing out project items. Additionally, you will be responsible for providing training to customers on-site. ? Principal Duties and Responsibilities: Understand all aspects of the existing System Self-Test hardware and software package for test systems sold by Astronics. Assemble, calibrate, and install equipment such as ATE/BTE, PXI, and LXI instruments, DMMs, oscilloscopes, power supplies, and custom test equipment as necessary. Tune and troubleshoot equipment for proper operation. Implement test requirements defining input signals to the UUT and determine the corresponding outputs. Generate software using languages including LabView, C, Python, and environments like TestStand and TestCue to control test station assets. Perform troubleshooting as required to determine failure conditions during development. Aid in the development of improvements and changes as required by Engineering. Use revision control software for all source and document data. Provide product demos and on-site training to future and end users. Willingness to travel frequently, up to 70%, to customer sites. Ability to work within both group and individual environments. Train customers on how to use our systems in formal and informal classes. ? Job Specifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ? Qualifications: Experience and understanding in the application of principles, theories, concepts, practices and standards relating to modern software-defined architectures. Analytical reasoning and problem solving with knowledge in performing root cause analysis and recommending correct action to resolve test failures. Experience with using communication and/or bench test equipment to include but not limited to oscilloscope, multimeter and audio generator. Knowledge of RF Measurements. Experience with software development in C, C++ and C#.? Knowledge of Labview desired. Good communication and interpersonal skills. 3-5 years? experience within a technical troubleshooting, customer facing position Ability to be comfortable, calm and flexible while working in a shifting environment ? Preferred Qualifications: * LabView Certification. ? Education/Experience: Bachelor?s degree in Electrical/Electronics Engineering (BSEE) ? Computer Skills: * Experience with software development languages, such as C, C++, C#, MATLAB, and LabVIEW. * Proficient in Microsoft Office. ? Additional Details: Liaison Responsibilities: On-site at NYCT MTA and KRC facilities for meetings and reviews, acting as a go-between for project managers and customers. Attend on-site design reviews, general meetings, and facilitate communication between engineering, project management, KRC, and OEMs. Assist in closing project open items and send official communication. ? Disclaimer:? The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.? They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. ? Employment Eligibility Requirements: An offer of employment is contingent on successfully passing a drug test and background check Due to federal contract obligations, must be a US Citizen or Permanent Resident ? Astronics Test Systems offers a competitive benefit package including: Stay Healthy - Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity Save for the Future - 401K & Employee Stock Purchase Plan Find Balance - Employee Assistance Program & Wellness Program Time for You - Generous Paid Time Off, Paid Holidays and Paid Parental Leave Professional Growth - Tuition Reimbursement Program ? Accommodation Request Astronics Test Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail *********************************** or call: ************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. ? EOE Statement?- All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Description:What We're Doing As a part of the Lockheed Martin community, we take on challenges and find solutions using creativity and collaboration. If you're looking to be a part of a passionate team solving these complex problems, then Rotary and Mission Systems is the place for you. The Work Lockheed Martin Rotary & Mission Systems is seeking a full-time Radar Systems Engineer. In this role, you will contribute to design, analysis, testing, and requirements development and verification of high performance Radar Signal Simulation and Processing systems. The successful candidate will have experience and/or knowledge of Radar Signal Simulation & Processing, MATLAB Simulation Development, Requirements Development and Testing and Model Based System Engineering. This position is located at a facility that requires special access and will require a government security clearance. U.S. Citizenship is required. Basic Qualifications: • Bachelor's degree in Electrical or Computer Engineering or equivalent technical discipline • Two or more years of Systems Engineering experience • Experience developing system and software requirements and associated analysis and testing • Ability to obtain & maintain a DoD Security Clearance at the SECRET level. U.S. Citizenship is required. Desired Skills: • Master's degree in Electrical or Computer Engineering • Experience with MATLAB or Simulink • Experience with DOORs • Experience with SysML and MBE tools • Experience with modeling, simulation and analysis of Radar algorithms and radar scene environments Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration. Clearance Level: Secret Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: 4x10 hour day, 3 days off per week The base range for this position in New Jersey is $75,000 - $135,961. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. The wage range and benefits summary is a general guideline and is governed by the applicable collective bargaining agreement when extending an offer. Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. Experience Level: Experienced Professional Business Unit: RMS Relocation Available: Yes Career Area: Systems Engineering: Requirements Development Type: Full-Time Shift: First

What We're Doing At Lockheed Martin Rotary and Mission Systems, Training and Logistics Simulation, we are driven by innovation and integrity. We believe that by applying the highest standards of business ethics and forward-thinking, everything is within our reach - and yours as a Lockheed Martin employee. Lockheed Martin values your skills, training, and education. Do you want to be part of the team that provides training systems for the world's most advanced aircraft - F-35 Joint Strike Fighter? Do you enjoy a dynamic, fast-paced work environment? At Lockheed Martin, we believe that by applying the highest standards of business ethics and forward-thinking, everything is within our reach - and yours as a Lockheed Martin employee. The Work Lockheed Martin Rotary and Mission Systems has an opportunity in Orlando, Florida for a Systems Engineer supporting the F35 Pilot Training Devices Program. As a key member of our Systems Engineering team, you can help us take on the world's most important and complex challenges by providing solutions to a variety of technical problems of moderate scope and complexity. In this important role, you will collaborate with a team of technical professionals and interact with outside customers. The successful candidate will be flexible, motivated, dedicated, detail-focused, team-oriented, and capable of multi-tasking. As a key member of our Systems Engineer team, you will • Perform under general supervision to complete milestones associated with specific projects • Contribute to the creation of design solutions that address complex engineering problems across the full software cycle • Develop operational scenarios, based on the customer's goals and contractual requirements • Develop system requirements and architectures to ensure customer needs and contracts are appropriately translated into the products development cycle • Develop the product design and delivery optimization requirements • Participate as a member of a multi-disciplinary team that represents all capabilities within DevSecOps. The successful candidate will be flexible, motivated, dedicated, detail-focused, team-oriented, and capable of multi-tasking. Note: This position requires a candidate who is a U.S. Citizen and holds a Secret security clearance to start. The role is located at a facility that requires special access. Why Join Us Lockheed Martin offers a continuous learning environment with strong career growth and advancement opportunities over the long-term. As members of the DevOps Organization, engineers will engage in the development of solutions across components of software systems through design, integration, implementation, and support. Keeping up-to-date on emerging technologies and tools will be encouraged. Proficiency may develop in infrastructure, security, software development, database management systems, systems integration, and automation. Joining Lockheed Martin means becoming part of a team that is pushing the boundaries of aerospace technology while making a tangible impact on global defense readiness. You'll work on some of the most advanced training systems in the world, collaborate with top engineering talent, and see your work directly contribute to mission-critical outcomes. Basic Qualifications: - Bachelor's degree in Systems Engineering, Computer Engineering, Electrical Engineering, Applied Mathematics, Physics or related technical field and 2 years of relevant work experience - Experience developing or testing technical system requirements - Experience creating or revising technical system documentation - Active Secret Security Clearance Desired Skills: Individuals considered for this position may have experience in one or more of the following areas: - Working knowledge of Model Based Engineering (MBE), DOORs, Enterprise Architect, Rhapsody - Working knowledge of Agile development and Atlassian tool suite - Experience with Integration and Test, developing/executing test procedures - Experience with aircraft systems, sensors, pilot & maintenance training systems Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration. Clearance Level: Secret with Investigation or CV date within 5 years Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Part-time Remote Telework: The employee selected for this position will work part of their work schedule remotely and part of their work schedule at a designated Lockheed Martin facility. The specific weekly schedule will be discussed during the hiring process. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: 4x10 hour day, 3 days off per week Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. Experience Level: Experienced Professional Business Unit: RMS Relocation Available: Possible Career Area: Systems Engineering: Requirements Development Type: Full-Time Shift: First

Employment Type: Direct Hire This is a direct-hire, Cincinnati-based role supporting high-performance computing (HPC), GPU, and research data platforms used across genomics, AI/ML, and large-scale data analysis. The role is well-suited for an early-career systems engineer looking to grow in a mission-driven, research-focused environment. Key Responsibilities HPC & Linux Systems Support Support day-to-day operations of HPC clusters, including: User and account management Job scheduler support and basic troubleshooting Resource monitoring and utilization Building and maintaining software modules Troubleshoot batch job failures and assist researchers with execution issues Support GPU and AI workloads as part of a modern research computing environment System Engineering & Operations Assist with analysis, design, implementation, and maintenance of Linux-based systems (primarily RHEL) Participate in system testing, validation, and documentation Contribute to platform reliability, performance, and scalability improvements Follow change management and operational procedures Technical & End-User Support Provide responsive technical support to researchers and internal teams Communicate clearly via email and incident management tools Monitor systems and assist with identifying future enhancement opportunities Participate in on-call rotations as needed Collaboration & Growth Work closely with researchers, engineers, and IT partners Contribute to ongoing modernization initiatives including AI and GPU platform evolution Maintain accurate technical documentation Required Qualifications Bachelor's degree in a related field, or equivalent experience Foundational Linux experience Exposure to HPC environments, including: User/account creation Batch job systems Basic job troubleshooting Software module builds Strong written and verbal communication skills Willingness to learn and grow in a research computing environment Preferred Qualifications Experience with HPC schedulers such as Slurm or LSF Experience imaging and building RHEL-based servers Familiarity with configuration management tools (Ansible, Puppet, Satellite, or similar) Experience with LDAP, DNS, Apache, networking, storage, and Linux system logging Basic server and data center hardware knowledge Experience in healthcare, research, or academic computing environments How Success Is Measured Timely and effective resolution of HPC and system issues Stability and performance of supported platforms Ability to ramp quickly and work independently Quality of communication with researchers and internal teams Positive feedback from users and leadership

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job description: · Understanding of Desktop Support and Software Licensing Services. · Uses creativity and innovation to automate and streamline processes and procedures. · Understands customer support, likes to work with people and can ensure that the customer is satisfied. · Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. · Working knowledge of Excel spreadsheets. · Strong communication/leadership skills. Qualifications Mandatory Requirements/Time · 1 Year I.T experience · 1Year Troubleshooting experience · 1 Year experience documenting procedures Desired Skills/Time • Service Now experience is desired. Additional Information In person interview is required for this position. We need local candidates for these positions.

This is Priya Sharma from 360 IT Professionals Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results. Job Description Requirement Description: HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled HDA with specific responsibilities that include: 1. Understanding of Desktop Support and Software Licensing Services. 2. Uses creativity and innovation to automate and streamline processes and procedures. 3. Understands customer support, likes to work with people and can ensure that the customer is satisfied. 4. Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. 5. Working knowledge of Excel spreadsheets. 1. Strong communication/leadership skills. 2. Strong influence, collaboration and negotiation experience. 3. Ability to collaborate with supporting resources across business and/or functional lines. 4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills. 5. Act as the escalation point for high priority support issues. 6. Ability to interpret end user license agreements. 7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). 8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests). 9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. 10. Must be knowledgeable in the English language/speak clearly and understandably use the English language. Mandatory Requirements/Time 1 Year I.T experience 1Year Troubleshooting experience 1 Year experience documenting procedures Desired Skills/Time • Service Now experience is desired. Additional Information Kindly share your resume to priya.sharma@_360itpro.com or call me on 510-254-33-00 Ext. 130

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Job Description Key's IT Service Desk is responsible for providing technical support for all hardware, software and network connectivity issues throughout the Corporate and Retail Key Bank Enterprise. We strive to attain a high first call resolution while providing exemplary client service for our internal employees and contractors. Phone Based Support • Answer incoming calls at your desk through a wired headset • Perform initial problem determination with your client • Utilize remote control tools to resolve client issues • Utilize Service Manager Knowledge base containing over 9000 Knowledge Articles to resolve client issues • Document client interaction and steps taken in Service Manager • Resolve your call using all available resources, striving for First Call Resolution or sending a ticket to support when necessary • Stay informed, read internal communications and participate in daily group chat feeds • Manage your time effectively, use escalation guidelines • Manage After Call Work and Auxiliary time daily 50 minutes or less • Receive 2 - 15 minute breaks, self-scheduled based on phone availability • Receive a half hour lunch for an 8.5 hour workday, scheduled by management Qualifications Technical Support With at least 3 years of experience Inbound Call Center With at least 3 years of experience Typing at 35 WPM Additional Information To know more on this position or to schedule an interview, please contact; Maria Nerizza De Mesa ************ maria.demesa[@]collabera.com

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Job Description Key's IT Service Desk is responsible for providing technical support for all hardware, software and network connectivity issues throughout the Corporate and Retail Key Bank Enterprise. We strive to attain a high first call resolution while providing exemplary client service for our internal employees and contractors. Phone Based Support • Answer incoming calls at your desk through a wired headset • Perform initial problem determination with your client • Utilize remote control tools to resolve client issues • Utilize Service Manager Knowledge base containing over 9000 Knowledge Articles to resolve client issues • Document client interaction and steps taken in Service Manager • Resolve your call using all available resources, striving for First Call Resolution or sending a ticket to support when necessary • Stay informed, read internal communications and participate in daily group chat feeds • Manage your time effectively, use escalation guidelines • Manage After Call Work and Auxiliary time daily 50 minutes or less • Receive 2 - 15 minute breaks, self-scheduled based on phone availability • Receive a half hour lunch for an 8.5 hour workday, scheduled by management Qualifications Technical Support With at least 3 years of experience Inbound Call Center With at least 3 years of experience Typing at 35 WPM Additional Information To know more on this position or to schedule an interview, please contact; Maria Nerizza De Mesa ************ maria.demesa[@]collabera.com

TPF is an independent full-service creative and technology agency for brands ready to break free from convention. We pride ourselves on our end-to-end capabilities that allow us to drive real impact and propel brands forward. We are currently seeking a dedicated Help Desk Specialist to join our dynamic team. This role is vital in ensuring that our internal technology and support systems are operational, enabling our creative teams to deliver exceptional results. As a Help Desk Specialist, you will be at the forefront of our technology initiatives, providing essential support to our employees while fostering a culture of innovation and excellence. Your expertise will help us maintain the high standard of service we promise our clients while contributing to an environment that encourages creativity and initiative. If you are ready to take your technical support skills to the next level in a forward-thinking agency, TPF is the perfect place for you to thrive and grow. Join us in our mission to empower brands and make a significant impact in the industry. Responsibilities Provide first-line support to end-users regarding hardware and software issues. Respond to support requests promptly and with professionalism. Troubleshoot and resolve technical issues related to desktops, laptops, and mobile devices. Install, configure, and maintain computer systems and applications for staff. Manage user accounts, permissions, and access rights in various systems. Document support issues and maintain accurate records of technical assistance provided. Assist with the development and implementation of IT policies and procedures. Requirements Proven experience in a help desk or technical support role. Strong knowledge of computer systems, software, and hardware troubleshooting techniques. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Familiarity with ticketing systems and remote support tools. Strong problem-solving skills and attention to detail. A Bachelor's degree in Information Technology or a related field is preferred. Benefits Unpaid Extended Leave Work From Home - Flexible hours Training & Development Employee Discounts Performance Bonus

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an impact As a Service Desk Technician III, you will be responsible for managing and resolving elevated support desk tickets escalated from Tier 2 or directly assigned to you when necessary. Your primary focus will be to fully resolve complex tickets while adhering to Service Level Objectives (SLOs). Additionally, you will work to prevent further escalations by providing advanced first-touch resolution whenever possible. Maintaining high-quality service, fast response times, and a customer-focused mindset with clear communication will be essential. The ideal candidate should thrive in a fast-paced environment, demonstrating the ability to switch quickly and effectively between tasks while keeping the customer informed throughout the process. Location and Work Expectations * This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. To best support our clients and team, this role is open only to candidates who are physically located in Lombard, IL * Monday-Friday, 8am-5pm CST What you will be doing * Manage and resolve elevated client service tickets from Tier 2 or assigned for Tier 3 support, ensuring timely resolution or proper escalation * Maintain accurate ticket records using service management software (e.g., ConnectWise Manage) * Troubleshoot and resolve complex client issues, performing root-cause analysis and implementing long-term solutions * Perform software upgrades and address system gaps or configuration challenges. * Update and maintain accurate client documentation * Identify and communicate infrastructure improvements, performance optimizations, and security concerns * Coach and mentor fellow Ntivians to enhance performance and support professional development * Ensure adherence to industry best practices and compliance with security and operational standards * Assist with additional duties to support team goals and business objectives * Make configuration updates to existing client infrastructure, including network devices, organizational policies, and DNS records Required Knowledge and Experience * 3-5 years of total IT experience, with at least 1-3 years at the Tier 2 or equivalent level, with advanced experience in IT support and administration * Expertise in supporting, administering, and troubleshooting Microsoft Desktop and Server operating systems and applications * Deep knowledge of Microsoft 365, Google Workspace, Microsoft Exchange, and related email technologies, including spam filters * Strong knowledge of at least one cloud platform and its console * Extensive experience with software deployments, configuration management, and endpoint security (AV, device hardening) * Proficiency with network hardware, including Firewalls, Managed Switches, WAPs, and VoIP phone support * Knowledge of RAID, NAS, and SAN concepts * Familiarity with Apple mac OS * Expertise in supporting iOS and Android devices * Advanced skills in managing shared drive permissions, optimizing security groups, and implementing "need to know" access controls * Expertise in group policy management, including item-level filtering and security groups Advanced experience with SSL VPN, Site-to-Site VPN, NAT/PAT policies, Access Rule Creation, and Advanced Routing * Extensive experience in Windows Server administration (Active Directory, Group Policy, DNS, DHCP, NPS, Print Management) * Advanced knowledge of virtualization technologies: VMware ESXi, Hyper-V, and Azure * Expertise in SSL Certificate creation, implementation, and management * Advanced diagnostic skills for resolving complex technical issues and identifying misconfigured services * Experience in providing escalation support and identifying imminent system failures for timely escalation * In-depth knowledge of security tools and best practices for securing client infrastructure * Ability to document technical processes and solutions clearly and accurately * Proficient in reviewing, refining, and creating Standard Operating Procedures (SOPs) You'll be successful in this role have experience in/with * Strong problem-solving capabilities * Strong organizational and time-management skills, with the ability to manage multiple cases of varying difficulty from multiple clients * Strong attention to detail and accuracy * Excellent communication skills * Ability to foster a supportive and collaborative environment * Proven ability to effectively engage with clients, including resolving issues in high-pressure or emotionally charged situations Required language skills * Ability to communicate professionally, in English, both written and orally * Ability to write business correspondence and process procedures * Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for * Desired certifications: * CompTIA Network+ * CompTIA Security+ * Related Microsoft certifications * Microsoft Azure * Microsoft 365 * Windows Server * Security * Networking certifications from Cisco, Meraki, Watchguard, etc. * VMware VCP * Desired Education: Bachelor's Degree in Computer Science, Information Systems, Engineering or other related discipline preferred * Experience working for a Managed Services Provider Benefits and Perks * Medical, Dental and Vision coverage for employee and family * 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) * Group Term Life and Accidental Death and Dismemberment coverage (company provided) * Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) * Health Savings Account (HSA) Options / PPO Options * Employee Assistance Program * Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays * Education Reimbursement Program * Generous Employee Referral Program - cash bonus for successful referrals! * Dynamic Recognition and Rewards * Clear Promotion and Advancement Tracks * Work with Industry-Leading Talent The base pay range for this position is expected to be between $60,000.00 and $75,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. FLSA Status: Salaried, Non-Exempt Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 1/27/26.

Help Desk Support Analyst Shifts available: 7:00 AM - 3:30 PM, Monday through Friday 8:30 AM - 5:00 PM, Monday through FridayAbout the role Do you want to learn about one of the nation's fastest growing industries? The Medical Marijuana Help Desk Support Analyst role offers you the opportunity to learn about, and work with the state of Pennsylvania's Medical Marijuana program. We're looking for caring and empathetic individuals that enjoy learning, problem solving, and helping others. This position is ideal for someone who can discuss technical concerns with a medical marijuana patient or caregiver, and use available resources to present solutions or suggestions in a helpful and professional manner. Come be a part of a growing team and a growing industry. Don't miss out on this opportunity! Responsibilities Diagnose caller issues received through the Medical Marijuana Help Desk phone line. Using a knowledgebase and other resources, offer solutions or recommended next steps. Documenting calls including steps taken in a web-based ticketing system Other duties as assigned Location and commitments Office locations in downtown Philadelphia and in Wyomissing PA. Work from home options for evening shifts Expected hours of work: We are hiring for a full-time hybrid position (remote and in the office), working 40 hours per week. The following schedules are available, Monday through Sunday, with two days off during the week. Hours of operation for the contract are 7:00am - 9:00pm. Candidate requirements Outgoing friendly and professional manner Helpful and empathetic personality Clear speaking voice. Fluent in English. Aptitude for computer and web applications. Ability to adjust to frequently changing processes and resources. Successful candidates will comply with the Federal Vaccine mandate About us InspiriTec provides world class contact center and help desk services primarily in support of state and federal government projects. Our mission is to be an inspired social entrepreneurship that adds value to the lives of disabled and disadvantaged persons, the destinies of our corporate partners and the careers of our employees. What we do and how we do it will become a model for businesses and human service organizations alike. EEO/disability/Veterans

Help Desk Support Analyst Shifts available:7:00 AM - 3:30 PM, Monday through Friday8:30 AM - 5:00 PM, Monday through FridayAbout the role Do you want to learn about one of the nation's fastest growing industries? The Medical Marijuana Help Desk Support Analyst role offers you the opportunity to learn about, and work with the state of Pennsylvania's Medical Marijuana program. We're looking for caring and empathetic individuals that enjoy learning, problem solving, and helping others. This position is ideal for someone who can discuss technical concerns with a medical marijuana patient or caregiver, and use available resources to present solutions or suggestions in a helpful and professional manner. Come be a part of a growing team and a growing industry. Don't miss out on this opportunity! Responsibilities Diagnose caller issues received through the Medical Marijuana Help Desk phone line. Using a knowledgebase and other resources, offer solutions or recommended next steps. Documenting calls including steps taken in a web-based ticketing system Other duties as assigned Location and commitments Office locations in downtown Philadelphia and in Wyomissing PA. Work from home options for evening shifts Expected hours of work: We are hiring for a full-time hybrid position (remote and in the office), working 40 hours per week. The following schedules are available, Monday through Sunday, with two days off during the week. Hours of operation for the contract are 7:00am - 9:00pm. Candidate requirements Outgoing friendly and professional manner Helpful and empathetic personality Clear speaking voice. Fluent in English. Aptitude for computer and web applications. Ability to adjust to frequently changing processes and resources. Successful candidates will comply with the Federal Vaccine mandate About us InspiriTec provides world class contact center and help desk services primarily in support of state and federal government projects. Our mission is to be an inspired social entrepreneurship that adds value to the lives of disabled and disadvantaged persons, the destinies of our corporate partners and the careers of our employees. What we do and how we do it will become a model for businesses and human service organizations alike. EEO/disability/Veterans

Pay ranges from $22/hr to $24/hr based on experience and education. Responsible for providing technical assistance and support related to computer systems, hardware, or software. This position requires the foundation to function in a fully remote environment, and the flexibility to attend periodic in-person meetings, or complete in-office projects as needed. While mainly remote, the candidate must live in Springbrook's 14-county service region. Springbrook's IT team works on a hybrid schedule, combining in-office and remote work. Candidates must have an adequate home-office setup and be able to report regularly to the office. The candidate must reside within Springbrook's 14-county service region. Principle Duties and Responsibilities: Serve as the first point of contact for customers seeking technical assistance via phone, email or ticketing system and ensure that all necessary information is obtained to resolve customer issues in a timely manner. Troubleshoot, document, and resolve technical and business process-related problems. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Accurately document and maintain records of daily data communication transactions, problems, remedial actions taken, installation activities, and logs requests and resolutions. Utilize departmental policies to determine if there can be an immediate resolution to a customer issue or if that issue requires escalation. Ability to identify trends in requests and communicate with the internal team as appropriate. Redirect questions and requests to other staff or help sources as appropriate. Record and retain logs of all account and access related requests for audit purposes. Create and maintain positive relationships with all internal and external associates. All other duties as assigned. Qualifications, Skills and Knowledge Requirements: Associate's Degree in Information Technology or equivalent combination of technical training and experience. One to three (1-3) years of experience in an Information Technology setting preferred. Strong organizational skills. Demonstrated ability to evaluate and think creatively with regard to solving problems. Demonstrated ability to work as an effective member in a team environment; ability to manage time and multi-task; and a strong customer service orientation. Possesses integrity, ethics and respect for confidentiality. Solid verbal and written communication skills with a customer-centric attitude. Proficiency in or knowledge of using Microsoft software. Be willing to expand their knowledge with industry concepts and technologies. Meet the requirements to drive Springbrook vehicles as required.

The Service Desk is a fast-paced environment that operates 24/7 to support the enterprise. Service Desk is responsible for acting as the first point of contact for Enterprise Technology Services (ETS), where staff strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. The vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request fulfillment. The mission is to extend superior member-centric service commitment to employees by addressing IT issues, striving for first-contact resolution whenever possible, timely escalation, and management of incidents and service requests to enable employees to serve members around the globe. Our client is seeking innovative individuals who can react to a fast-paced environment to leverage and stretch certain skill sets to help reach a common goal. Looking for someone who can pivot when needed, multitask, and work in various systems/applications to help promote customer satisfaction. Responsibilities Respond to inbound calls daily to provide technical support/troubleshooting Provide support via web queues, outbound interactions, and emails Leverage resources to resolve technical issues timely Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities Escalate requests outside of your scope when necessary Attend weekly staff/mentor meetings Remain cognizant of adherence to help promote business unit success Adhere to ETS practices, policies, and procedures Perform other related duties as assigned or appropriate Qualifications Knowledge and understanding of the information technology field Basic skill troubleshooting and resolving technical problems Exposure to enterprise systems and IT terminology Exposure to solving routine or standard administrative, operational, or system problems and issues Effective verbal and written communication skills Ability to leverage finesse/soft skills when interacting with end users Basic organizational, planning, and time management skills Ability to handle multiple tasks simultaneously with a high degree of accuracy Ability to work independently and in a team environment Desired - 3+ years of Tier 1 support and capabilities or similar Desired - Call Center or front-line customer support experience Desired - Knowledge of client operations, policies, and procedures Desired - Knowledge of ITIL (Information Technology Infrastructure Library) Desired - Previous customer service in a fast-paced environment Desired - Familiar with ticketing software (ServiceNow) would be a plus CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws. CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process. CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.

The company where you can make an impact and bring value. The position requires supporting a company with remote offices and employees spread across the country, from east coast to west coast. The Jr System Administrator will be a part of a small team that supports helpdesk requests from all North American business units within the company. Helpdesk issues can range from hardware moves, to imaging, all the way through light server administration. This position will be responsible for the desktop computing environment. This means developing imaging, configuring hardware to meet business unit needs, as well as creating standards and documentation to drive customer satisfaction. We are a growth-oriented company and are looking for like minded individuals. THE POSITION This position is fully remote. The position requires supporting a company with remote offices and employees spread across the country, from east coast to west coast. The Jr System Administrator will be a part of a small team that supports helpdesk requests from all North American business units within the company. Helpdesk issues can range from hardware moves, to imaging, all the way through light server administration. This position will be responsible for the desktop computing environment. This means developing system images, configuring hardware to meet business unit needs, as well as creating standards and documentation to drive customer satisfaction. Our company is ever changing and dynamic, so the ideal candidate will have the ability to float between multiple tickets and projects and prioritize assignments appropriately. 80% of time in this position will be dedicated to the service desk, with the remaining 20% of time focused on assigned projects or assisting on projects assigned to System or Network Administrator(s). This position has high potential for personal growth for applicants willing to seize the opportunity. Job Description: About Cultura Technologies Cultura Technologies delivers innovative software solutions that simplify business and information management across the agricultural supply chain. Our mission is to help agribusinesses improve yields and product quality, reduce operational variability, streamline processes, enhance decision-making, and mitigate risk. From back-office functions like accounting and payroll to operational workflows such as grain handling, crop planning, and traceability, our technology empowers greater productivity and exceptional customer service. Position Overview We are seeking a Junior System Administrator to join our growing IT team. This fully remote role supports a distributed workforce across North America and plays a key role in maintaining a secure, efficient, and user-friendly computing environment. The ideal candidate is a proactive problem solver with a passion for technology, strong troubleshooting skills, and an eagerness to learn. This role offers significant growth opportunities for individuals looking to advance into more senior system or network administration roles. What You'll Do Provide Tier 3 helpdesk support for hardware, software, and network issues. Manage and maintain desktop computing environments, including device deployment, configuration, and OS installation. Maintain accurate asset tracking for all company hardware. Create, update, and maintain IT documentation to ensure consistent and reliable processes. Collaborate with senior system and network administrators on projects and assist with light server administration tasks. Balance multiple tickets and ongoing initiatives in a fast-paced environment. Time Allocation: 80% Service Desk support 20% Project work and collaboration with System/Network Administrators Required Skills & Experience 1-3 years in a Level 3 Helpdesk or similar technical support role. Strong working knowledge of antivirus/antimalware tools (CrowdStrike preferred). Solid understanding of DNS, DHCP, and general networking fundamentals. Experience with hardware asset management. Ability to manage and tune spam filtering solutions. Strong ticket triage abilities and experience prioritizing workloads. Excellent documentation, organization, and follow-through skills. Preferred Skills Experience with monitoring systems (e.g., SolarWinds, Spiceworks, Nagios). Familiarity with EDR solutions, especially CrowdStrike. Experience working in distributed or remote support environments. Soft Skills Clear and professional communication with both technical and non-technical users. Ability to work independently while managing multiple priorities. Strong attention to detail and organizational abilities. Team-oriented mindset with a focus on collaboration and continuous improvement. Education & Certifications Bachelor's degree in MIS, Computer Science, or a related field (preferred but not required). Relevant certifications (e.g., A+, MCSA, CCENT) are highly desirable. Commitment to ongoing learning and professional development. Worker Type: Regular Number of Openings Available: 1

US IT solutions is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Total experience required 6+ years 2+ years of experience required in customer support of helpdesk role. Experience with microsoft office applications. Experience with troubleshooting skills. Qualifications Looking for local consultants for in person interview. This is a full time job. Additional Information All your information will be kept confidential according to EEO guidelines. Please contact Shilpa Sood @ 408 766 0000 Ext 461

US IT solutions is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Total experience required 6+ years 2+ years of experience required in customer support of helpdesk role. Experience with microsoft office applications. Experience with troubleshooting skills. Qualifications Looking for local consultants for in person interview. This is a full time job. Additional Information All your information will be kept confidential according to EEO guidelines. Please contact Shilpa Sood @ 408 766 0000 Ext 461

Work at the intersection of mission and technology - protecting systems that literally map the nation. Secure the backbone of national geospatial data that supports everything from disaster response to environmental research and infrastructure planning! This is your chance to join a high-impact team responsible for securing the infrastructure behind The National Map-one of the United State Geological Survey's (USGS) flagship programs. This role is critical to maintaining the integrity and availability of vital elevation data used nationwide for science, safety, and sustainability. Joining us as a key member of the cybersecurity operations, you will collaborate directly with USGS stakeholders, IT administrators, and Department of the Interior (DOI) security teams. You'll assist in tracking, remediating, and preventing security threats across a complex ecosystem of desktops, laptops, servers, and enterprise systems. Join us in supporting USGS and be a part of a thoughtful, experienced team that values precision, proactive problem-solving and professional growth while supporting a federal science mission with long-term national significance! Requirements Must have the ability to receive / maintain a favorable adjudicated Public Trust investigation (US Citizen or Lawful Permanent Resident for at least 3 years) You have achieved a Bachelor's Degree + 5 years of relevant experience with hands-on cybersecurity or system security experience in order to understand system interdependencies, identifying risks, and implementing practical, compliant security controls. Demonstrated expertise in vulnerability remediation, log analysis and risk assessment in order to monitor, analyze, prioritize, and resolve vulnerabilities to maintain system authority to operate (ATO) and ensure mission continuity. Experience in patch management and verification to ensure systems remain protected against known threats and compliant with USGS's enterprise patching schedule. Strong understanding of federal compliance frameworks (i.e., STIG) to support system hardening, compliance tracking, and audit preparedness throughout the system lifecycle. Clear communication and cross team coordination as you must be comfortable working across distributed teams, communicating clearly with system owners, engineers, and federal stakeholders to explain risks, outline remediation steps, and coordinate implementation. Nice to Have Industry Certifications Security +, CISSP, Certified Ethical Hacker, or equivalent If you are ready to grow in a high-trust environment where your expertise is valued, your ideas heard, and your curiosity is encouraged and ready to shape the future of national geospatial data - securely, send your resume in today! *PLEASE NOTE: Health benefits are not offered