Lead C# SDET/QA Automation Engineer - Direct Hire
Somerville, MA job
This role leads a group of SDET/QA automation engineers responsible for validating software quality across functional, integration, and performance layers. The leader in this position develops and oversees modern testing strategies, ensuring the team delivers reliable, high-performing applications prior to release. They guide test design, automation architecture, and execution, leveraging domain expertise to ensure solutions meet user needs. The position collaborates with engineering, product, and cross-functional teams to enforce high quality standards, introduce process improvements, and drive automated coverage across the testing lifecycle. This individual is hands-on, involved in coding, framework evolution, and coaching the team toward consistent automation practices aligned with engineering standards.
PRIMARY RESPONSIBILITIES
Quality Leadership & Testing Strategy
Advocate for automation-centric testing approaches that include positive, negative, and edge-case scenarios.
Identify dependencies across teams and ensure coordinated testing for features spanning multiple squads.
Facilitate post-incident reviews and convert learnings into improved test coverage or testing processes.
Apply a deep understanding of the testing pyramid and ensure appropriate use of unit, service, and UI-level automation.
Confirm all work meets agreed-upon readiness and completion criteria.
Promote test-first methodologies such as BDD and TDD.
Innovation & Future-Focused QA Practices
Explore and introduce AI-driven enhancements to test creation and automation efficiency.
Develop strategies on how generative AI can reshape the QA function.
Incorporate persona-based, workflow-driven, and customer-centric testing techniques.
Automation Engineering & Framework Ownership
Enhance and refine automation frameworks to support scalability, shared configuration, and maintainability.
Review automation code, provide feedback, and ensure adherence to robust coding standards.
Contribute hands-on automation across all layers-API, UI, integration, performance, and backend systems.
Integrate automated suites into CI/CD processes and monitor execution results.
Lead end-to-end validation efforts spanning multiple system components.
Agile Delivery & Team Enablement
Support Agile ceremonies and reinforce strong Scrum practices.
Estimate work accurately and plan capacity based on sprint goals.
Implement continuous-improvement initiatives stemming from retrospectives.
Business & Domain Expertise
Build a strong understanding of the application domain and user workflows; incorporate this knowledge into testing approach.
Encourage the team to adopt customer-focused testing, using personas and real-world use patterns.
Identify gaps in team knowledge and recommend targeted training to strengthen expertise.
Attain subject-matter proficiency sufficient to explain, demo, and train others on the system.
Framework & Tooling Development
Understand how to architect and extend testing frameworks to support multiple technologies and platforms.
Enhance reusable tools supporting REST/API, UI, performance, ETL/big-data testing, and custom test solutions.
Introduce new technologies or AI-driven tools that advance productivity and quality.
Tier 3 Technical Support & Troubleshooting
Understand how production systems are deployed, configured, and monitored.
Prioritize escalated issues and delegate investigation across the team.
Contribute to root-cause identification through deep technical debugging.
QUALIFICATIONS
Education & Experience
Bachelor's or Master's degree in a technical discipline (Computer Science, Engineering, Mathematics preferred).
10+ years in software development, automation engineering, or technical QA leadership.
Hands-on experience with CI/CD, BDD/TDD practices, and automation languages such as C#, Python, or JavaScript.
Familiarity with relational databases and test frameworks.
Experience with performance testing tools (e.g., JMeter, Neoload).
Experience with Playwright or comparable automation frameworks.
Proven ability to mentor and lead teams in Agile environments with CI/CD pipelines.
Background in financial services or similar regulated industries.
Exposure to using generative AI in a development or QA workflow.
CORE COMPETENCIES
Client Focus: Demonstrates an understanding of customer needs and incorporates this perspective into testing and decision-making. Builds trust through consistent communication and delivery.
Collaboration: Works effectively across functions; values input from others; promotes a cooperative environment; willing to compromise to achieve shared goals.
Commitment to Quality: Sets high standards for accuracy and thoroughness; proactively checks work for completeness; encourages quality-driven behaviors within the team.
Initiative: Acts without waiting for direction; identifies inefficiencies and proposes improvements; takes ownership of opportunities to enhance process or product quality.
Results Orientation: Establishes ambitious but realistic objectives; mobilizes resources; adapts when challenges arise; maintains focus on outcomes.
Technical Mastery: Maintains strong expertise in QA automation and software development practices; stays current on emerging tools and methodologies; independently solves complex technical problems; prioritizes effectively.
Pharma Account Manager
Boston, MA job
Fractal Analytics is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is one who empowers imagination with intelligence. And that it will be such Fractalites that will continue to build the company for the next 100 years.
Please visit Fractal | Intelligence for Imagination for more information about Fractal
Location: Boston, MA (Onsite 3-4 days per week at client office)
Key Responsibilities:
U.S. Client Relationships shaping and sustenance.
Strategically drive new business in a healthcare account in close synergy with Solution & Delivery teams to manage assigned sales and margin targets.
Connect the dots across the client company performance, operating model, internal value chains and industry knowhow. Draw implications to account strategy, basis clients' ongoing divisional shifts.
Ensure the U.S. stakeholders understand Fractal India ecosystem, regardless of active engagements or not. Track impact of past solutions delivered, to uncover gaps and expectation shifts.
Sustain in-person relationships with Director- and VP-level clients.
AI/ Gen AI Demand generation and demand shaping, with commercial advancements
AI/ Gen AI Use Cases Development: Identify business improvement opportunities and develop compelling use cases for AI/ Gen AI solutions. Leverage insights from existing dashboards, proof of concepts (POCs), software partners' dynamics and market research to present new propositions to clients.
Proposals Development and Solutioning: Build proposals, for solutions tailored to client needs and technical constraints (cloud stack, APIs, security, etc.). Collaborate with the account consulting team in India and Fractal capabilities leadership, to shape AI solutions entailing services, accelerators and/or products. Harness Fractal's AI Research group to advance client's roadmaps and stretch aspirations.
Commercial structuring: In line with Fractal's objectives to shift towards outputs-based and subscriptions-types pricing, in collaboration with Fractal Finance and Capabilities leadership. Influence U.S. client procurement-related stakeholders with advanced commercial structures, entailing TCO, usage value and adoption factors.
Internal remote collaboration with the Fractal India ecosystem
Collaborate with internal India teams, including Consulting and Delivery teams, to develop winning proposals and ensure POCs and pilot-phase execution success.
Ensure pilots and/or POCs reach success in terms of long-term production solutions, with upgradation roadmaps. Tie with the long-term subscription-revenue objectives.
Represent full Fractal portfolio with broad understanding and expertise in AI, Engineering & Design /Behavioral sciences.
Technical Kkills:
Strong grasp of GenAI concepts (LLMs, prompt engineering, fine-tuning, embeddings) and their business applications
Awareness of Agentic AI patterns (autonomous agents, workflow orchestration, multi-agent systems) and ability to position them in client contexts.
Familiarity with cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI) and ecosystem tools (LangChain, RAG frameworks)
Ability to translate technical enablers (APIs, integration, data pipelines) into business value narratives for clients.
Qualifications:
10-18 years of relevant experience in customer success, account management or presales in Consulting Services, encompassing Analytics offerings (BI, AI ML, Gen AI, Cloud Tech).
Demonstrated ability to drive account growth in scaled accounts, develop strong client relationships and execute pre-sales activities.
Willingness to work in a siloed manner, i.e., alone at client site with a geographically distributed team (EU, India) structure in a fairly challenging environment.
Strong understanding of business processes and the ability to derive insights from various data sources.
Excellent communication and interpersonal skills, with an emphasis on relationship building with Director & VP-level clients.
Ability to work collaboratively with teams across different functional areas.
Travel: Possibly every month across U.S. client offices
Pay:
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: up to $200,000 base. In addition, for the current performance period, you may be eligible for a discretionary bonus.
Benefits:
As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.
Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
eCommerce Planning Analyst
Boston, MA job
Client: Worldwide Footwear Brand
Duration: 6 months+, 40 hours per week
Pay Range: $35-$40 per hour
Timeline for Hire: Around mid/late November
Job Description
Our client, a worldwide footwear brand in Boston, is seeking an eCommerce Planning Analyst to support its North American eCommerce team. The position is hybrid on-site 3 days per week with 2 days remote.
This role is key to driving business performance through data analysis, financial planning, and strategic insights. You'll work closely with Planning and Merchandising teams to build financial plans, analyze performance, and support both pre-season and in-season strategies across DTC, wholesale, and competitive markets.
Key Responsibilities
Analyze weekly sales performance including margin and inventory vs. budget, forecast, and prior year; identify risks and opportunities, and collaborate with cross-functional teams to drive business decisions.
Develop and deliver ad hoc reporting on sales activities, pricing, category performance, product sizing, and more; provide actionable insights and communicate findings effectively.
Support pre-season and in-season forecasting by building analytical tools using historical data, product plans, site activity, and market trends.
Execute plan and forecast updates across planning tools and systems.
Assist in coordinating team meetings and presentations.
Build strong working relationships with cross-functional partners including Merchandising, Commercial
Planning, Inventory & Demand Planning, Site Experience, Marketing, and Sales Operations.
Leverage site and consumer analytics to inform planning and strategy.
Collaborate with peers to ensure consistency, share best practices, and enhance systems knowledge.
Qualifications
Bachelor's degree with 1-3 years of experience in buying, planning, inventory management, site analytics, consulting, or finance.
Strong financial, analytical, and retail math skills with a desire to grow to expert level.
Proficiency in Microsoft Office Suite, especially Excel; ability to learn tools like Adobe Analytics, Power BI, and Edited.
Analytical mindset with the ability to identify trends, issues, and opportunities from data.
Strong problem-solving and critical thinking skills.
Excellent communication and stakeholder management abilities.
Proactive, self-starter attitude with a collaborative spirit.
Real Estate Portfolio Assistant
Boston, MA job
Compensation: $65,000-$75,000 base + bonus
A leading real estate investment firm is seeking a Real Estate Portfolio Assistant to support a growing team overseeing a national commercial real estate portfolio. This is an excellent early-career role for someone analytical, detail-oriented, and interested in building a career in real estate.
Responsibilities:
Support the Portfolio Management team with data organization, analysis, and research
Maintain internal files, models, and research datasets
Assist with updating Excel and Argus models using lease documents and financial reports
Coordinate with Asset Management and Accounting to gather key information
Prepare presentations, charts, and spreadsheets for senior management
Help with special analytical projects and Business Intelligence reporting
Schedule, coordinate, and document team meetings
Qualifications:
Bachelor's degree in Real Estate, Finance, Accounting, Economics, or related field
0-2 years of experience
Strong Excel and PowerPoint skills
Highly organized, detail-oriented, and able to manage multiple tasks
Strong analytical and communication skills
Interest in commercial real estate; Argus knowledge a plus
If you are interested in learning more about this opportunity, please apply directly to this ad or email Chris at ******************.
Senior DMPK Scientist
Lexington, MA job
Job Title: Principal Research Scientist VI
Pay rate: $120-140/hr on w2
Duration: 12 Months (possible opportunity to convert to perm after contract term)
About the Role
We are seeking an experienced DMPK Project Representative to provide scientific leadership in the discovery and optimization of small-molecule drug candidates. This role leads DMPK strategy across multiple therapeutic areas and collaborates closely with cross-functional scientific teams.
The ideal candidate is an ADME or PK/PD subject matter expert with a strong project-facing background and a track record of impactful scientific contributions.
Top Skills
3+ years in a project-facing scientific leadership role
Expertise in ADME and/or PK/PD modeling
Strong publication/abstract history in metabolism, drug interactions, or PK/PD modeling
Key Responsibilities
Serve as the DMPK representative on global, cross-functional small-molecule project teams
Provide expert guidance on experimental strategy, data interpretation, and DMPK strategy
Lead internal and external research efforts supporting drug discovery
Work closely with pharmacology, medicinal chemistry, and CRO teams
Design, troubleshoot, and interpret complex DMPK experiments (in vitro, in vivo, in silico)
Analyze sophisticated datasets and communicate findings to project stakeholders
Ensure accurate documentation and contribute to scientific reports, manuscripts, and milestone documents
Build collaborations with external scientific partners
Represent the organization as a subject matter expert at scientific conferences
Qualifications
Bachelor's degree with 18+ years experience,
OR Master's degree with 12+ years,
OR Doctoral degree with 6+ years relevant post-doc/industry experience
Deep understanding of ADME principles; PK/PD modeling or biotransformation experience preferred
Experience working with outsourced or hybrid ADME models is a plus
Strong communication skills-verbal, written, and cross-functional
Ideal Candidate
You thrive in a scientifically complex, highly collaborative environment and enjoy integrating DMPK strategy to advance drug discovery programs. You're comfortable leading projects, influencing cross-functional teams, and representing DMPK expertise internally and externally.
Head of Software Engineering & AI
Boston, MA job
Head of Engineering & AI - Investment Management - Boston, MA 02111 We are currently seeking candidates for a Head of Engineering & AI position. The Head of Engineering & AI will guide teams across Software Engineering, Cloud, DevOps, Data Engineering, and AI/ML, ensuring modern architecture, strong execution, and consistent delivery. The role blends long-term strategy with hands-on leadership to turn technology and data into meaningful business impact.
This is a full-time permanent position that will pay a base salary of $250K-$350K (depending on experience) plus bonus.
Responsibilities
Define and communicate the firm's engineering and AI strategy.
Lead software, cloud, data, and AI teams; strengthen technical capabilities.
Improve data quality, accessibility, and system reliability.
Prioritize and execute high-impact technology initiatives.
Introduce AI-driven tools and automation into business workflows.
Manage relationships with cloud and technology vendors.
Ensure secure, scalable, and compliant operations.
Oversee budgeting and resource planning for engineering functions.
Qualifications
Bachelor's degree in Computer Science
10+ years across software, data, and cloud environments (AWS preferred).
8+ years in engineering leadership roles.
2+ years working with modern AI / LLM-powered solutions.
Strong background in cloud architecture and full-stack development.
Proven leadership across teams, vendors, and complex initiatives.
Excellent communication skills with experience presenting to executives.
Experience with enterprise data strategy and platform development.
Exposure to scientific, biotech, or data-driven organizations is a plus.
If you are interested in learning more about the role please send your resume Mark at ******************.
IND123
Desktop Support Technician
Boston, MA job
first PRO is now accepting resumes for a Desktop Support Technician role in Boston, MA. This is a 6+month contract to hire role and onsite everyday. SCCM Imaging required.
Some of the day-to-day responsibilities of this role include:
Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
Monitor and respond to helpdesk tickets
Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware
Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs
Manage support calls for printer break/fix services
Support and distribute company-owned mobile devices
Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk
Participate in on-call rotation for emergency support phone queue
Assist in supporting the company's security posture
Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements
THE CANDIDATE
BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus
Minimum five (5) years of experience in a desktop support and end-user support role
Windows 10/11 Pro support
Desktop and hardware configurations, including Thunderbolt docking solutions
Apple iOS device support
LAN-based imaging
Store Manager
Braintree Town, MA job
Our client, a fashion-trend forward retail brand, is looking for a Store Manager to join their team in Boston, Massachusetts. This person MUST HAVE a strong sales. driven leadership mindset and background. You will be on the floor selling as well as managing.
Location: South Shore Plaza (Boston)
Salary: $70-85K (DOE)
Overview
Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives.
Essential Functions
Recruiting, interviewing, and onboarding exceptional employees and managers.
Training, mentoring, and retaining top-tier talent to foster growth and excellence.
Cultivating and maintaining a positive and energized store atmosphere.
Elevating the selling culture by championing 5 Steps of Selling.
Providing timely, constructive feedback both in real-time and through written communication.
Inspiring and motivating employees and managers to perform at their best.
Ensuring seamless store operations and maintaining impeccable visual presentation aligned with standards.
Upholding and enforcing all policies with consistency and integrity.
Exceeding individual sales goals with enthusiasm and determination.
Driving the store's daily, weekly, and monthly sales goals to surpass expectations.
Leading by example to embody and promote culture and Code of Conduct through our 4 Principles.
Qualifications
Minimum 1 year of experience in store management
A passion for fashion and a keen eye for trends.
An unwavering work ethic and dedication to excellence.
Proven leadership skills with the ability to inspire and guide a team.
Exceptional communication and organizational abilities.
High motivation coupled with a proactive sense of urgency.
At least one year of experience in retail management.
Expertise in supervising, motivating, and effectively directing employees.
Flexibility to adapt to new directions and embrace change with enthusiasm.
Comprehensive knowledge of visual merchandising and superior customer service practices.
Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation.
The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success.
A collaborative mindset, fostering strong and sustainable relationships with employees and managers.
If you are interested in and qualified for this role, please forward your resume today!
Medical Staff Coordinator (Program Manager)
Great Barrington, MA job
Assignment Type: Travel Contract
Contract Length: 13 Weeks
Shift: Days (8:00 AM - 4:30 PM), 40 hours/week
Seeking an experienced Medical Staff Coordinator to support medical staff operations, credentialing, privileging, and administrative functions. This role ensures compliance with JCAHO standards, medical staff bylaws, and hospital policies. The ideal candidate will excel in a high-pressure environment, demonstrate strong critical thinking, and maintain strict confidentiality.
Requirements
Minimum 3 years of medical staff coordinator experience in a hospital setting (required).
Associate Degree in Business or Executive Secretarial Program (required).
NAMSS Certification (strongly preferred).
Must be able to perform under pressure with strong office management and administrative skills.
Excellent written and verbal communication skills.
Strong attention to detail and ability to work independently.
Knowledge of medical terminology (preferred, not required).
Must have a personal vehicle for the assignment.
Permanent home address must be included in submission (required).
Must reside 50+ miles away from the facility (no locals).
Schedule & Additional Details
40-hour guarantee (8-hour day shifts).
*Offered pay rate will be based on education, experience, and healthcare credentials.
Pride Health provides a comprehensive benefits package, including medical, dental, and vision insurance, flexible spending accounts, company-paid life and long-term disability insurance, and optional supplemental life insurance for employees, spouses, and children. Additional perks include short-term disability, accident and critical illness coverage, identity theft protection, a 403b retirement plan, and tuition reimbursement of up to $4,000 annually for full-time employees.
Interested? Apply now!
About Pride Health
Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010.
As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.
Equal Employment Opportunity Statement
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Citizens Banker
Waltham, MA job
Starting Salary: $24.50 / hour and up
Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.
What you'll do
Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a “people person” who enjoys building positive relationships with customers, then this is the job for you!
Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.
You'll get to know customers' personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You'll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
What you'll get
Meaningful work & relationships
- You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
Commitment to community
- Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
Career opportunities, reward, and upskilling
- See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
Exceptional benefits
- Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
Required Qualifications
High School degree or GED required
2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
Ability to effectively ask questions and identify needs to improve the customer relationship
Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
Demonstrated skills in using digital technology to support the delivery of business goals
Aptitude to problem solve and provide solutions to customer issues
Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
Self-motivated, confident and ability to multitask effectively
Ability to work branch hours, which can include weekends and evenings
Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.
Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.
Preferred skills/experience
1 year cash handling experience
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Varies with branch needs and may include weekends and evenings
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Auto-ApplyInfrastructure Services Engineer
Waltham, MA job
6+ Months
3 days onsite in Waltham
We're looking for an infrastructure services engineer to join our ranks. An infrastructure services engineer will provide reliable and flexible support to all components of the infrastructure, including systems, networking, data center operations, cloud infrastructure, telecom, and others. This role will be dedicated to maintenance and management of these systems, as well as responding to all alerts to ensure maximum reliability.
Key Responsibilities Performing regular changes to a wide variety of infrastructure components
Administer and oversee all deployed systems and infrastructure
Perform regular maintenance on all infrastructure systems, such as Server OS, VMWare, etc.
Respond to system alerts generated during and after business hours
Troubleshoot issues that arise on infrastructure components, and work closely with other Technology team to resolve ongoing problems
Perform problem resolution, root cause analysis, and implement projects to reduce future issues
Implement automation and scripting to reduce manual tasks
Document systems and configurations for ease of support for other members of the team
Be part of a 24x7 support team with on-call rotation
Core Strengths and Skills
3+ years' experience with a variety of infrastructure tools (VMWare, Cisco, Windows Server OS, etc.)
Experience with public cloud providers (AWS, Azure) and associated infrastructure management a plus
Knowledge of networking protocols and technologies (DNS, DHCP, SNMP, TCP/IP)
Solid knowledge of and previous experience using scripting technologies (PowerShell or Python)
Thorough understanding of managing servers in large corporate settings, covering security protocols, compliance with policies, and handling exceptions or changes
Excellent communication and documentation skills
Ability to work well as part of a large team
Proven ability to troubleshoot and resolve production issues while making sensible decisions in times of stress
Business System Analyst
Boston, MA job
first PRO is now accepting resumes for a Business Systems Analyst, Treasury & Investment Finance Systems in Boston, MA. This is a direct hire role and onsite 3 days per week.
TECHNOLOGY EXPERIENCE
Experience with treasury management systems such as GTreasury, Kyriba, Bellin, HazelTree, Reval, etc. (required)
Experience configuring or supporting the Salesforce platform (preferred)
Exposure to FX hedging tools such as Kyriba (preferred)
Experience with cash projection and liquidity reporting (preferred)
Understanding of SWIFT messaging (MT messages / ISO 20022 standards) and U.S. payment networks (ABA, ACH) (required)
Experience implementing and maintaining SaaS platforms
Hands-on experience building or maintaining system integrations (APIs)
Familiarity with iPaaS tools such as Workato or Power Automate (preferred)
Experience with business intelligence and reporting tools (Tableau, Power BI)
QUALIFICATIONS
Bachelor's or advanced degree in Computer Science, Information Systems, Finance, or a related discipline
Master's degree with a concentration in Technology or Systems (preferred)
Minimum of 3 years of relevant professional experience
At least 2 years of experience implementing and supporting Treasury or Cash Management solutions
Business Development Executive, Home Healthcare Sales
Boston, MA job
Join Caring People Home Healthcare and be a part of a company with exciting growth opportunities in a role that will showcase your sales prowess as you navigate the healthcare community.
For 25 years, Caring People Home Healthcare has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, Caring People Home Healthcare is committed to changing how the world lives and ages at home. Founded in Flushing New York, we have now grown to service New York, TX, NY, NJ, CT, FL, and MA, thus enabling clients to live life on their own terms, in their own homes.
Position: Business Development Executive, Home Healthcare Sales
Location of Openings:
Boston, MA
Palm Beach County. FL
NYC
Compensation:
Travel Allowance, and Un-Capped Commission, and Salary based on experience:
$85-95k -1 to 4 years' experience in Private Pay Homecare* Sales
$96k-100K -5 years and up of experience in Private Pay Homecare* Sales (book of business)
$101K and up for greater than 5 years of experience with a current book of business.
Medical/Dental/Vision Insurance
Life Insurance, HSA, FSA
401K
Supplementary Insurance such as Disability & more
4 weeks /20 days PTO/Sick Time Off
Plus 7 Paid Holidays
Full Time employees Also Receive:
Employee Assistance Program
************Contact Recruiter Simone at ************ if you have questions.
The Ideal Candidate:
Minimum 2 years of sales experience in healthcare, private home care, or a related field.
Excellent customer service and sales skills.
Strong analytical skills for informed decision-making.
Current driver's license and willingness to travel within your territory.
Flexible, adaptable, detail-oriented, and goal-oriented.
Stellar Communication Skills: Whether it's speaking with families, collaborating with team members, or liaising with external partners, your exceptional communication skills foster strong relationships and builds trust.
What You'll Do:
Be the friendly face that guides families through their transition into receiving home care services including home visits, family meetings etc .
Build and maintain key relationships, drive brand awareness and advance sales to meet revenue goalscquiring new clients.
Establish and nurture relationships with existing referral sources and partners with an emphasis on longevity
Showcase your exceptional interpersonal skills by connecting with individuals, understanding their needs and collaborating with your team to ensure customer satisfaction
Maintain a working knowledge of Caring People's requirements and obligations
Navigate complex situations that involve several moving parts
Represent Caring People in the community, at networking events and more
How You'll Succeed:
Meet or exceed goals for activity, lead generation and revenue
If you're ready for an exciting opportunity to make a difference and drive
success, apply now and be the liaison between Caring People Home Healthcare's and a brighter future in home care.
Caring People Home Healthcare is an equal opportunity employer. Caring
People Home Healthcare prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected
veteran status, or any other characteristic protected by law.
Workday Certified Reporting & Prism Analytics Senior Consultant
Boston, MA job
Job Family:
SAAS/PAAS/Cloud Consulting
Travel Required:
Up to 10%
Clearance Required:
None
What You Will Do:
As part of our Workday Practice, you'll be part of an energized team of advisory professionals who deliver more than just technology
From initial assessments to entire transformations, you'll deliver Workday Human Capital Management (HCM) and Workday Financials solutions equipping organizations with the information they need to make better business decisions
As a Reporting & Prism Lead at Guidehouse, you will:
Be responsible for designing and developing reporting and Prism analytics strategies for our customers who are implementing Workday as a solution
Lead discovery, design, build, and support testing of Workday's Reporting requirements and Prism Analytics use cases
Lead the analytics workstreams for Workday deployments
Actively communicate with other team members on cross functional items
Communicate technical challenges and solutions to internal and client teams
Participate in an innovative, teaming culture to enabled constant innovation and improvement to process and assets
Demonstrate consultative skills
What You Will Need:
A Bachelor's degree with a MINIMUM of THREE (3) years of experience in Prism Analytics and Advanced Reporting in Workday; OR a Master's degree with a MINIMUM of ONE (1) year of experience in Prism Analytics and Advanced Reporting in Workday. Years of experience can be substituted for a degree, such as NO degree with a MINIMUM of SEVEN (7) years of experience in Prism Analytics and Advanced Reporting in Workday
Possess existing and up to date Workday certifications in Reporting and/or Prism Analytics, etc
Ability to read and write SQL queries
Up to 10% local and non-local travel balanced with a work from home and/or Guidehouse office; consultants may provide on-site support for key milestones as needed
What Would Be Nice To Have:
Ability to manage multiple projects and priorities in parallel
Familiarity with Big Data, data warehousing solutions, and business intelligence technologies
Experience in other ERP systems
Bachelor's degree in one of the following Computer Science, Data Science / Analytics, Information Systems, Statistics or Mathematics
The annual salary range for this position is $102,000.00-$170,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Auto-ApplyScientist I
Cambridge, MA job
Job Title: Scientist I Duration: 12-month contract (potential extension or conversion) Pay Rate: $40$42/hr (W2) Benefits: Weekly pay + Medical, Dental, Vision The Analytical Development team is seeking a highly driven and detail-oriented Analytical Chemist to support method development activities for small-molecule and oligonucleotide programs. This role requires strong expertise in analytical chemistry and hands-on experience with instrumentation such as LC, LC-MS, GC, and GC-MS. Candidates with working knowledge of organic chemistry or pharmaceutical sciences and experience with high-resolution mass spectrometry (HRMS) or preparative LC are strongly preferred.
Key Responsibilities
Design, execute, and document experiments under established guidance.
Optimize analytical methods for LC and GC platforms, including MS and other detection techniques.
Conduct sample analysis, evaluate data, interpret results, and record findings accurately.
Troubleshoot analytical methods and instrumentation issues as they arise.
Prepare technical documentation, including reports, protocols, and development summaries.
Participate in team meetings and stay informed of advancements in analytical technologies related to small-molecule and oligonucleotide therapeutics.
Qualifications
Prior laboratory experience with essential bench skills (pipetting, solution prep, centrifugation, filtration, etc.).
Strong hands-on experience with LC and GC instrumentation, including method development.
Preferred experience with HRMS and preparative LC techniques.
Strong problem-solving ability, adaptability, and eagerness to learn new technologies.
Proficiency with standard office software and data-management tools.
Excellent written and verbal communication skills.
Education
MS or PhD in Analytical Chemistry, Organic Chemistry, Pharmaceutical Science, or a closely related discipline.
#TMN
DevOps Specialist
Newton, MA job
first PRO is now accepting resumes for a Azure Devops Admin in Newton, MA. This is a 3-6month contract to hire role and onsite 3 days per week.
This person will be a technical resource administering ADO and project management tools.
Responds to support tickets, trains new users, configuration of ADO, metrics, dashboards, etc.
Needs Agile experience
Also needs someone with strong business analysis skills because they will be customer facing new initiatives (she mentioned possibly implementing Microsoft AI tools) and be working with other managers, VPs, etc.
Really wants someone with ADO, is open someone light on ADO if they also have Jira or Atlassian but really strongly prefers ADO.
2-3 years of experience in this type of role, 3 days onsite in Newton.
Public Policy Associate
Boston, MA job
Rosie's Place was founded in 1974 as the first women's shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunities, and find security in their lives.
Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing, and education services. Rosie's Place relies on the generous support of individuals, foundations, and corporations and does not accept any city, state or federal funding.
Opportunity
Rosie's Place is seeking a Public Policy Associate with a strong commitment to public service to join our team in advocating for justice for poor and homeless women. Reporting to the Director of Public Policy, the Public Policy Associate will assist with the coordination of Rosie's Place's social justice work through legislative analysis, research, writing and advocacy, guest organizing and civic education, and administrative support.
Key Responsibilities
Legislative Analysis, Research, Writing and Advocacy:
Collaborate with the Director of Public Policy to set and implement Rosie's Place's policy priorities. Assist with research, literature reviews, policy analysis and writing. Participate in legislative advocacy, including:
Collecting stories and preparing testimony/comments on legislative and administrative proposals
Attending hearings and legislative and coalition activities
Creating and editing fact sheets, white papers, presentations, and other documents as needed
Guest Organizing and Civic Education:
Coordinate public policy activities aimed to engage, educate, and mobilize Rosie's Place guests around social and economic issues affecting their lives, and nurture leaders. Assist guests taking legislative actions. Coordinate voter education and mobilization events at Rosie's Place and at allied organizations, including:
Organizing year-round voter registration, trainings, presentations, and events on issues related to social justice, voting, and public policy
Drafting non-partisan voter guides, flyers, and other informational documents as needed
Coordinating candidate and ballot question forums and Get-Out-the-Vote efforts
Administrative Support:
Perform administrative tasks to ensure a smooth and well-functioning office including:
Following up with guests and maintaining salesforce database
Scheduling internal and external meetings
Assisting with other duties as needed
Requirements
There are innumerable ways to learn, grow, and excel professionally. We know people gain skills through a variety of professional, personal, educational and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below:
Bachelor's degree in a related field or 1-2 years of related experience in policy, community relations, electoral or issue-based campaigns, organizing and advocacy
Strong writing and communication skills
Strong commitment to public service and social justice
Ability to cultivate and maintain positive relationships with stakeholders
Ability to relate to people of diverse backgrounds
Proven ability to work independently and prioritize work
Creative problem-solving skills
Understanding of and commitment to addressing issues affecting poor and homeless women
Familiarity with legislative process and politics
Ability to speak Spanish, Haitian Creole, or Mandarin strongly preferred but not required.
Compensation & Benefits
The salary range for this position is $52,000-$65,000, commensurate with experience.
Rosie's Place offers a robust benefits package, including medical, dental and vision insurance, 403(b) retirement plan, pension contributions, paid vacation, and more.
Work Expectations at Rosie's Place
We are a hands-on team and seek employees who are passionate about our work and service to our community. The Public Policy Associate is expected to work onsite at Rosie's Place during their work week and engage regularly with staff, guests, and volunteers.
We continue to adapt to safety protocols related to COVID-19 as we understand them, and all employees must follow our safety protocols. Among these protocols, we require all employees to be up to date with their COVID and flu vaccinations. Requests for medical or religious exemptions from the COVID vaccination are considered.
How to Apply
Please submit your resume and cover letter through Rosie's Place's online portal to apply.
Commitment to Equity, Diversity and Inclusion
At Rosie's Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting on a daily basis to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability.
Equal Opportunity Employer
We value diversity in our workplace and strongly encourage applications from individuals of all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law.
Salary Description $52,000-$65,000 per year
Private Client Relationship Manager
Beverly, MA job
At Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client-centric culture, having a mindset of continuous improvement and always enhancing our capabilities. Citizens Private Client provides personalized, world class financial planning and advice to help clients achieve their financial goals. We do this through creating a culture of continuous coaching, professional development, and ongoing practice management support.
As a Citizens Private Client Relationship Manager (PCRM), you will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues. PCRMs partner with Wealth Financial Advisors and Certified Financial Planners (CFPs), creating the Citizens Private Client team.
Primary responsibilities include
Acquire and onboard new affluent and high-net-worth clients into a Book of Business through outbound calling and in-branch or partner introductions.
Grow net deposits, investments, and lending balances by executing comprehensive discovery and financial planning conversations, understanding a client's financial goals, and presenting personalized strategies aligned with each client's objectives.
Deepen and retain client relationships through proactive outbound engagements based on life events, financial triggers, and other insights.
Provide exceptional, high-touch client experiences.
Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals.
Partner with colleagues in other lines of business including Retail, Business Banking, Mortgage and Wealth to provide clients a seamless experience across Citizens.
Leverage Salesforce CRM to track activity.
Measures of Success include
Growth in net new investment assets in collaboration with Wealth Partners.
Growth in new deposits including checking, savings, and CD balances.
Growth in lending units and balances through mortgages, home equity lines, and securities-based lending.
Client satisfaction survey results.
Qualifications, Education, Certifications and/or Other Professional Credentials
Bachelor's degree (preferred).
3 - 5 years of banking, wealth management or other relevant equivalent experience.
Experience working with affluent and high net worth clients.
A minimum of two licenses required: SIE, Series 6, 7, 63, 65, or 66 licenses, and Life and Health, Accident Insurance Licenses. Additional licenses can be obtained within a specific timeline upon hire.
Demonstrated success in a client-centric, initiative-taking sales environment.
Experience establishing and maintaining relationships with clients and internal partners.
Knowledge of industry regulatory requirements to ensure a sound control environment.
Excellent written and verbal communication skills.
Hours & Work Schedule
Hours per Week: 40
Work Schedule: M-F; potential Saturday hours
Pay Transparency
The salary range for this position is $77,000 - $95,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ***************************************
#LI-Citizens6
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Auto-ApplySoftware Engineer in Test
Somerville, MA job
first PRO is now accepting resumes for a Software Engineer in Test role in Somerville, MA. This is a direct hire role with a hybrid workstyle.
Quality and Best Practices Champion
Promotes automation first approach to test plans that incorporate both positive and negative scenarios
Identifies functional interdependencies between squads that optimizes testing of related/dependent features that are cross-squad and cross-team
Participates and leads in postmortem activities to better understand and automate escapes and implement process improvements
Understands each tier of the testing pyramid and the how to use the different automation solutions for them
Helps ensure both stories and epics meet both Definition of Ready (DoR) and Definition of Done (DoD)
Applies test-first BDD and TDD best practices
EXPERIENCE/EDUCATIONAL REQUIREMENTS:
Bachelor's/Master's degree in the Hard Sciences (Computer Science, Math, Engineering preferred)
10+ years of software development or automation development or technical team leadership experience
Demonstrable experience with some of CI/CD, BDD/TDD, C#, Relational Databases and Python/JavaScript
Experience with performance tools like Neoload/JMeter/Etc
Familiarity with Playwright
Director of Customer Success Operations
Boston, MA job
Foundry is a global digital media company specializing in technology marketing solutions. Formerly IDG Communications, Foundry leverages proprietary data, premium content, and martech solutions to connect technology buyers with leading brands. With a portfolio of trusted IT publications and demand-generation tools, Foundry drives informed purchasing decisions for businesses worldwide. Backed by Regent, Foundry is rapidly expanding its global reach through innovation and strategic growth.
Position Summary
The Director of Customer Success Operations leads the processes, systems, and analytics that power Foundry's CS organization. They streamline workflows for renewals, onboarding, and customer feedback, while managing and developing the CS Ops team to enable frontline CSMs. This role owns reporting and insights, turning customer health and performance data into actionable strategies that improve efficiency, drive retention and growth, and align CS efforts with business goals. By linking operational performance to financial outcomes, the Director ensures Customer Success contributes directly to revenue, profitability, and long-term customer value.
Responsibilities
The successful candidate will be expected to:
Build and optimize CS processes: Design and implement scalable workflows that streamline renewals, onboarding, lifecycle management, and customer feedback.
Lead and develop the CS Ops team: Manage, mentor, and coach operations staff, ensuring alignment with CS priorities and professional growth.
Own systems and tools: Oversee CS technology platforms (HubSpot, Boostr, D365, Monday.com), ensuring adoption, integration, and continuous improvement.
Deliver reporting and insights: Develop dashboards and reporting frameworks that measure customer health, retention, expansion, and CS ROI.
Enable the frontline team: Provide CSMs and Directors with playbooks, data, and operational support to drive customer outcomes and revenue growth.
Monitor performance and efficiency: Track operational KPIs and financial impact, linking CS activities to revenue retention, NRR, and profitability.
Partner cross-functionally: Collaborate with Sales, Product, and Operations leadership to align CS processes with revenue targets and customer outcomes.
Support financial forecasting: Provide input into revenue forecasts and renewal projections, helping leadership anticipate growth and risk trends.
Champion consistency at scale: Standardize processes and codify best practices to ensure customers receive a consistent, high-quality experience worldwide.
Qualifications
Experience & Leadership: 8-10+ years in Customer Success, Operations, or related functions, with at least 3-5 years leading CS Ops, Revenue Ops, or similar teams. Proven ability to design and scale processes, systems, and reporting that drive measurable outcomes.
Industry Knowledge: Strong understanding of B2B marketing, media, and data-driven campaign delivery. Familiarity with subscription, renewal, and services business models, and experience linking CS operations to financial performance.
Operational Excellence: Demonstrated expertise in building playbooks, streamlining workflows, and codifying best practices that improve efficiency and customer experience.
Financial Acumen: Ability to connect operational performance to business results, including retention, NRR, profitability, and forecasting. Skilled at building financial models and presenting CS ROI to leadership.
Technical & Tools Proficiency: Advanced knowledge of CRM and marketing platforms (HubSpot, Boostr, D365, Salesforce, Monday.com) and data visualization/reporting tools. Strong Microsoft Excel/PowerPoint/Office skills.
Analytical Skills: Strong data-driven mindset with the ability to design and interpret dashboards, customer health metrics, and performance KPIs to guide strategy.
Collaboration: Track record of partnering effectively with Sales, Product, Marketing, and Operations to align customer and business goals.
Education: Bachelor's degree required; MBA or advanced degree in business, operations, or related field preferred.
Auto-Apply