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Become An Engagement Director

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Working As An Engagement Director

  • Communicating with Persons Outside Organization
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Thinking Creatively
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • Stressful

  • $102,004

    Average Salary

What Does An Engagement Director Do At Fiserv

* Formulates, gains alignment, and executes on program approach, end state vision and roadmap for the program.
* Builds and fosters a high performance matrix Fiserv team ensuring predictable, consistent, and successful program delivery through direct management and overall coordination of all program related projects and tracks of work.
* Builds and fosters client relationships and seen as a single point of escalation during implementation to build referenceable clients.
* Develops and maintains strong working relationships and strategic partnerships with external (e.g. primary interface with the client program leadership) and internal key stakeholders/customers across groups and/or business units to maximize effectiveness and influence.
* Aligns the sales proposal, client expectations, Legal (Contract), Finance (Billing), and scope to ensure the solution is effectively understood by all parties in terms of the solution to be delivered.
* Ensures a holistic view by coordinating with and monitoring all impacted business processes to support the transition from sales to delivery and from delivery to operational support.
* Ensures predictable, consistent, and successful enterprise solution delivery by establishing joint agreement of the foundational Engagement Control components including establishing mechanisms to set and manage expectations and ensure on-going control of the program:
* o
* Governance:
* Organizational alignment formalizing overall team structure, roles and responsibilities, and escalation procedures.
* Determines, in collaboration with the various areas, the delivery roadmap, staffing plan, roles, skills, and allocation of the delivery team.
* Determines if additional staffing is needed for meeting targeted program timelines and maintaining a program timeline with milestones.
* o
* Communication Plan:
* Framework with regard to how information is distributed; types of meetings (Fiserv and Fiserv/Client) and alignment of associated tools.
* Communicates program information and status to the executives and stakeholders, and provides engagement oversight of the program related projects and tracks of work.
* Acts as internal point of coordination for discussions relating to approach and solution and is the primary escalation point prior to executive involvement.
* o
* Project/Program Management:
* Status Reporting, Integrated Schedule, Action & Issue, Risk, Decision and Change Management.
* Performs ongoing review of program status; identifies risks.
* Documents program progress including implementation, timelines, issues, risks, and successes to maintain program course.
* Assesses results and determines and implements risk mitigation solutions as appropriate.
* Champions the Enterprise Solution Delivery (ESD) process and the effective utilization of best practices in the field through coaching and mentoring to ensure methodology and approach are consistently implemented across the business.
* Additionally, the Engagement Director gathers feedback on the enterprise solution delivery results; analyzes feedback, identifies and determines global implications and provides recommended improvements based on the learnings into future enterprise solution delivery.
* The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities

What Does An Engagement Director Do At Salesforce.Com, Inc.

* Collaborate with sales teams to provide strategic guidance and ensure the proper implementation approach is in place to maximize each customer's success.
* Provide implementation best practices, including change management, staffing levels and training recommendations
* Position support, training and other Salesforce solutions which may be needed for a successful customer experience.
* Provide leadership to members of the Success Engagement team
* Be an expert on partner capability and capacity within their respective region

What Does An Engagement Director Do At Microsoft Corporation

* Manage multiple simultaneous engagements, engagement deliverables, coordinating schedules and support meetings
* Produce repeatable processes and instruct teams of these processes
* Support customer engagements, providing logistics, support tool procedures and as needed status meetings
* Provide Technical quality review of written and Azure Business Intelligence deliverables
* Manage support for the Executive Briefing Center (EBC) and Microsoft Technology Centers (MTC) that align with customer engagements
* Maintain trending information in the form of delivery summaries, metrics and coordinate their use with ECG marketing.
* Coordinate best use of DART resources for support at Security Conferences, customer technical exchange meetings and EBC/MTCs.
* Work with ECG partner team on partner contracting, support engagements and use of Microsoft Technology/DART methods on joint engagements.
* Ensure ECG sales team is notified and engaged in customer opportunities
* Accountable for the quality of own work; to be delivered within agreed procedures and timeframes, and focused on internal and/or external customer needs.
* Maintain a high-level understanding of the Security tools and processes used by Microsoft to thoroughly answer customer concerns
* Assist with developing team recognition based on key accomplishments
* Work independently and effectively, and manage through ambiguity

What Does An Engagement Director Do At Dell

* Provide on-site leadership and coverage at customer site 3
* days per week
* Understand Pivotal’s value proposition, technologies and services and help to position
* them to customers in the context of an overall engagement strategy
* Understand what customers value and what is needed for Pivotal to succeed in an
* account; assess, clarify, and help validate customer needs on an ongoing basis
* Identify upcoming business opportunities and success criteria and clearly articulate
* milestones and execution plan
* Synthesize disparate observations and data to provide objective assessment of account
* health, with a focus on driving a renewal strategy and plan to retain and grow customer’s
* commitment to Pivotal.
* Facilitate cross-functional meetings (including developing agendas, facilitating
* discussion and tracking follow-up actions), between external customers & internal Pivotal
* teams
* Drive outstanding issues to resolution
* Manage a variety internal relationships (e.g. account executives, executive sponsors,
* delivery teams, etc) and tactically orchestrate activities between groups to resolve issues
* and move program forward
* Collaborate on a wide variety of business and technical documents

What Does An Engagement Director Do At Teradata

* Creates demand for consulting services in new areas of client organization through business development efforts, focused on business outcomes.
* Leads and coordinates overall process for consulting services, including projects of significant scale, bringing in other specialists as needed.
* Brings deep industry and/or capability expertise to the account team in order to deliver ThinkBig solutions.
* Understands client business problems and develops POVs which articulate problems along with ThinkBig solutions.
* Builds relationships in new parts of the client organization to generate demand for solutions in new areas.
* Manages the overall revenue and delivery process for consulting services.
* Identifies opportunities which would require other specialized expertise and coordinates with internal resources to bring experts in as needed.
* Regularly meets with account team lead to discuss account strategy and future opportunities.
* Coaches and develops Project Managers and Consultants.
* Manages process of scoping, planning, costing, and pricing new projects.
* Develops Statements of Work for new projects; defines goals and objectives, client requirements, resources needed, budget, risks, and deliverables.
* Serves on consulting engagements as a thought partner and subject matter expert for the consulting delivery team and as a key relationship map for project sponsors.
* Engages with other account teams and Consulting Directors as needed to leverage expertise to help sell solutions to other clients.
* Maintains projections for pipeline of potential future engagements

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How To Become An Engagement Director

Public relations and fundraising managers need at least a bachelor’s degree, and some positions may require a master’s degree. Many years of related work experience are also necessary.


For public relations and fundraising management positions, a bachelor's degree in public relations, communications, English, fundraising, or journalism is generally required. However, some employers prefer a master’s degree, particularly in public relations, journalism, fundraising, or nonprofit management.

Courses in advertising, business administration, public affairs, public speaking, and creative and technical writing can be helpful.

Licenses, Certifications, and Registrations

Although not mandatory, public relations managers can get certified through the Public Relations Society of America. Candidates qualify based on years of experience and must pass an exam to become certified.

The International Association of Business Communicators offers a credential to demonstrate a level of knowledge and expertise.

The Certified Fund Raising Executive program, offered by CFRE International, is voluntary, but fundraisers who pursue certification demonstrate a level of professional competency to prospective employers. Candidates are required to have 5 years of work experience in fundraising and have 80 hours of continuing education through conference attendance and classroom instruction to qualify. Fundraisers must apply for renewal every 3 years to keep their certification valid.

Work Experience in a Related Occupation

Public relations and fundraising managers must have several years of experience in a related or entry-level position, such as a public relations specialist or fundraiser.

Lower level management positions may require only a few years of experience, whereas directors are more likely to need 5 to 10 years of related work experience.

Important Qualities

Communication skills. Managers deal with the public regularly; therefore, they must be friendly enough to build rapport and receive cooperation from their media contacts and donors.

Leadership skills. Public relations and fundraising managers often lead large teams of specialists or fundraisers and must be able to guide their activities.

Organizational skills. Public relations and fundraising managers are often in charge of running several events at the same time, requiring superior organizational skills.

Problem-solving skills. Managers sometimes must explain how the company or client is handling sensitive issues. They must use good judgment in what they report and how they report it.

Speaking skills. Public relations and fundraising managers regularly speak on behalf of their organization. When doing so, they must be able to explain the organization’s position clearly.

Writing skills. Managers must be able to write well-organized and clear press releases and speeches. They must be able to grasp the key messages they want to get across and write them succinctly in order to keep the attention of busy readers or listeners.

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Engagement Director jobs

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Engagement Director Demographics


  • Female

  • Male

  • Unknown



  • White

  • Asian

  • Hispanic or Latino

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Chinese

  • Mandarin

  • Swedish

  • Portuguese

  • Indonesian

  • Hakka

  • Czech

  • Malay

  • Russian

  • Slovak

  • Bengali

  • Hebrew

  • Italian

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Engagement Director

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Real Engagement Director Salaries

Job Title Company Location Start Date Salary
Director, Engagement Consumers Union of United States Inc. Yonkers, NY Jul 20, 2015 $235,000
Director of Engineering, Merchant Engagement Paypal, Inc. San Jose, CA Aug 13, 2015 $222,065
Project/Engagement Director, Oracle EBS Practice Skybridge Global, Inc. Marietta, GA Aug 24, 2015 $195,000
Director-Client Engagement Kinsale Holdings Inc., DBA Validant Chapel Hill, NC Sep 19, 2013 $180,000
Engagement Director, Productivity & Transformation The Quaker Oats Company Chicago, IL Mar 25, 2010 $180,000
Director of Brand Engagement Granular San Francisco, CA Oct 06, 2016 $179,750
Director of Global Strategic Engagement World Resources Institute Washington, DC Apr 13, 2015 $175,000 -
Customer Engagement Director Lattice Engines, Inc. San Mateo, CA Sep 08, 2016 $174,000
Director-Marketing Customer Engagement The Endurance International Group Inc. Burlington, MA Dec 10, 2012 $170,000
Engagement Director Netwoven Inc. Milpitas, CA Aug 09, 2016 $170,000
Engagement Director Everest Global, Inc. Dallas, TX Dec 13, 2012 $165,000
Director, Brand Engagement Autodesk, Inc. San Francisco, CA Aug 21, 2012 $161,429 -
Director of Strategic Engagement Concordia Summit Inc. New York, NY Nov 14, 2016 $152,000
Engagement Director Accenture LLP Atlanta, GA Apr 14, 2015 $152,000
Engagement Director Accenture LLP Atlanta, GA Mar 28, 2015 $152,000
Engagement Director .08) CBX, LLC New York, NY Dec 19, 2016 $150,000
Engagement Director Acquity Group Atlanta, GA Feb 25, 2013 $145,002
Engagement Director Mediabrands Worldwide, Inc. New York, NY Nov 10, 2014 $143,000 -
Engagement Director Manhattan Associates, Inc. Atlanta, GA May 27, 2015 $142,864
Director of Community Engagement Oregon State University Washington, DC Feb 05, 2016 $138,611
Director of Israel Engagement Union for Reform Judaism New York, NY Aug 15, 2013 $110,000
Director, Engagement Services Akona Systems Portland, OR Apr 24, 2009 $110,000 -
Director of Israeli Engagement Union for Reform Judaism New York, NY Aug 15, 2013 $110,000
Director-Client Engagement ITC Infotech (USA), Inc. Paramus, NJ Jul 29, 2013 $110,000
Servicenow Itsm Engagement Director Nuvolo Technologies Corporation New York, NY Aug 01, 2014 $110,000 -
Director of Client Engagement and Integration The Depository Trust and Clearing Corporation New York, NY Sep 04, 2015 $108,000 -
Engagement Director Lionbridge Technologies, Inc. Chandler, AZ Jun 29, 2010 $104,500
Engagement Director Mediacom Worldwide Inc. New York, NY May 10, 2010 $102,075

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Top Skills for An Engagement Director


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Top Engagement Director Skills

  1. Content Strategy
  2. Service Delivery
  3. Financial
You can check out examples of real life uses of top skills on resumes here:
  • Major Contributions - Develop, write, and execute content strategy: web, social media, video, events.
  • Review, analyze and interpret monthly statistical reports and make recommendations to continue and/or improve service delivery accordingly.
  • Led the internal consulting engagements for Fidelity National Financial.
  • Matured project management tools and methodologies to improve project communications both internally and externally.
  • Collaborate closely with National Director of Community Engagement on best practices and the development of national engagement strategies.

Top Engagement Director Employers

Engagement Director Videos

Career Advice on becoming a Marketing Manager by Sarah S (Full Version)

Careers in International Development

R.W. Bray (RPT Black Engagement Director) KJOZ 880AM Radio Show