Engagement director vs director, customer relations

The differences between engagement directors and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 8-10 years to become an engagement director, becoming a director, customer relations takes usually requires 2-4 years. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $111,426 average annual salary of an engagement director.

The top three skills for an engagement director include healthcare, project management and digital marketing. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

Engagement director vs director, customer relations overview

	Engagement Director	Director, Customer Relations
Yearly salary	$111,426	$134,672
Hourly rate	$53.57	$64.75
Growth rate	10%	8%
Number of jobs	36,382	26,470
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 65%
Average age	39	42
Years of experience	10	4

What does an engagement director do?

An engagement director is responsible for building and maintaining healthy business relationships with clients by providing them with high-quality deliverables according to their specifications and standard requirements. Engagement directors identify efficient processes and techniques to achieve the desired results of the clients following their budget limitations and timetables. They delegate tasks to the project team, monitor the project's progress, and adjust plans as needed. An engagement director also works with the marketing and sales team to develop promotional techniques, creating brand awareness on various platforms to reach the clients' target audience.

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

Engagement director vs director, customer relations salary

Engagement directors and directors, customer relations have different pay scales, as shown below.

	Engagement Director	Director, Customer Relations
Average salary	$111,426	$134,672
Salary range	Between $75,000 And $163,000	Between $91,000 And $197,000
Highest paying City	San Francisco, CA	Carson City, NV
Highest paying state	Rhode Island	Nevada
Best paying company	Credit Karma	California Resources
Best paying industry	Technology	Manufacturing

Differences between engagement director and director, customer relations education

There are a few differences between an engagement director and a director, customer relations in terms of educational background:

	Engagement Director	Director, Customer Relations
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	University of Georgia	Stanford University

Engagement director vs director, customer relations demographics

Here are the differences between engagement directors' and directors, customer relations' demographics:

	Engagement Director	Director, Customer Relations
Average age	39	42
Gender ratio	Male, 44.9% Female, 55.1%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	10%	16%

Differences between engagement director and director, customer relations duties and responsibilities

Engagement director example responsibilities.

Manage the facility web site and Facebook page.
Lead team in rebranding from TransitCenter to WageWorks after being acquire.
Lead effort to redesign cdc.gov by implementing new user interface, content management system and technical architecture.
Lead company through comprehensive rebranding initiative and complete overhaul of sales collateral, booth graphics and corporate website.
Establish an active alumni association and regional advisory council to manage affinity benefits, plan events, and coordinate giving opportunities.
Create CRM strategy to align with marketing campaigns and patient communications.

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Engagement director vs director, customer relations skills

Common engagement director skills

Healthcare, 11%
Project Management, 7%
Digital Marketing, 5%
Customer Service, 4%
CRM, 4%
Digital Transformation, 4%

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

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Engagement Director
Engagement Director vs Director, Customer Relations

Updated January 8, 2025

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