Engagement director job description

For over 20 years, Meridian has partnered with pharmaceutical and biotechnology companies to research new drugs, medical devices, and diagnostics to help improve lives. The level of service, quality, and integrity we provide makes Meridian unique, but our reputation is great because of our people. Clinical research is tremendously challenging, yet it is incredibly rewarding. We value our employees for being all in, owning it, their teamwork, and sharing it. If you're searching for a career with purpose, integrity, and opportunity, then we want to hear from you!
Director, Patient Engagement and Recruitment Center
The director of a Meridian Patient Engagement and Recruitment Center (call center) is responsible for planning and executing the call center operations. Core duties include management and leadership of processes for the continuous improvement of the company's recruitment department. Tactical emphasis is on patient customer service and scheduling, quality management, workforce planning, recruiting, coaching, and training.

Responsibilities
Lead, manage and hold accountable all call center employees
· Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of customer service calls, appointment scheduling, and handling of medical records.
· Continuously engage in leading and inspiring the recruitment team and developing and documenting best practices in the performances of all duties and responsibilities.
Create and implement recruitment tools
· Develop and maintain effective call center quality assurance, fostering continuous improvement and exceeding sponsor and organizational expectations.
· Manage metrics, ensuring sponsor and patient satisfaction.
· Ensure compliance with regulatory agency guidelines and standards.
· Provide high quality services while meeting contracted goals, improving call performance and the adaptation of new proven technologies to increase efficiency.
Drive enrollment and retention
· Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties and responsibilities, staffing levels, and supervision.

RequirementsHigh school diploma or equivalent. Bachelor's degree preferred.Excellent oral and written communication skills.Demonstrate ability to work well independently and with subordinates.Demonstrate ability to manage frequent deadlines and competing priorities.Computer proficiency.Regular and punctual attendance.Perform other duties as assigned. Embrace Meridian's core values: “All In, Own It, Teamwork, Share It”
Travel RequirementsOccasional travel may be required in this position (up to 1 month per year)
Physical RequirementsProlonged periods of sitting at a desk and working on a computer.Must be able to lift 15 pounds at times.Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
Meridian not only strives to move science forward and improve the lives of others, but we focus on improving the lives of our people by offering a competitive benefits package to all full-time employees. Meridian's benefits package includes eligibility for medical insurance, dental insurance, vision insurance, 401k with company match, seven paid holidays, paid time off, student loan reimbursement program, complimentary life insurance, disability insurance and so much more!

WW is looking for candidates to help change people's lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.
Who we are

The Enterprise Demand Marketing team is a department within the WW Health Solutions and Diabetes (WWHD) division of WeightWatchers (WW). The WWHD division is the enterprise business-to-business (B2B) brand of WW known in the market as WW Health Solutions. This division delivers the value of WW directly to employers and health plans through offering our program as a health benefit. Our offering starts with WW's award winning wellness and weight loss app and provides access to various levels of coaching for our members while providing state-of-the-art integration, reporting and marketing support to our B2B partners. Our dynamic team helps some of the country's largest employers and health plans tackle one of the nation's leading health concerns: overweight and obesity.

What you will do

The Director, Enterprise Engagement Marketing position focuses on driving Enterprise Demand Marketing strategies and business performance analysis across our B2B client base of employers and health plans. This role is to lead the efforts to develop and execute on WWHD's strategy via client positioning to increase member enrollment/acquisition and retention via a multi-pronged, creative, data-driven approach. This role will work closely with the Enterprise Demand Marketing team and own end-to-end identification of needs, risks and execution of marketing assets and client level business performance. Responsibilities include managing all aspects of WWHD's strategy to increase member enrollments/acquisition and retention. This person will have a growth mindset, working diligently to lead activities that drive towards meeting or exceeding the business's revenue growth goals. Keeping the user journey and experience at the forefront, this role will focus on channel performance and optimizing each communication touchpoint of the member journey, all while being creative in unlocking new strategies. They will consistently strive to improve KPIs associated with the full member enrollment and retention journey.

This role reports to the Senior Director, Enterprise Marketing and Business Performance, and will be responsible for managing a team of Client Engagement Specialists, a client-facing team focused on driving the planning and execution of marketing strategies within WWHD's client and prospect portfolio. This team will work hand-in-hand with Client Success and Commercial Sales to bridge the gap between prospect/client needs and marketing strategy to further inform best practices and opportunities to grow member acquisition and retention.

The Director, Enterprise Engagement Marketing will be an active member of the WWHD extended leadership team and will be required to effectively navigate complexities and gain buy-in from internal and external stakeholders. This role will be responsible for managing multiple strategic projects simultaneously.

Focused on nurturing, engaging and satisfying clients to drive program enrollment and optimize overall Enterprise business performance Develop a framework for rapid experimentation that optimizes our growth channels and campaigns across the full member funnel. Responsible for bridging the gap between client needs and marketing strategy. Support client onboarding and implementation strategy to ensure WW is capitalizing on this key time to drive member acquisition. Utilize data to develop engagement and client success team stories to elevate their consultative client approach. Leads strategy development, KPIs, and client-facing messaging related to the leadership of the Engagement Specialist team, ensuring that team is meeting or exceeding goals and maintaining or improving client satisfaction. Drive and evolve marketing analytics and partner closely with our data teams to create end-to-end measurement tools evaluating the impact of our member growth campaigns, in order to gain deeper insight into impact of channels and inform future strategy.Owns overall Enterprise & Engagement Marketing Go To Market strategy and management Responsible for gaining understanding of audience (client/client segmentation) needs and enterprise business goals, and then developing/strategically positioning a client marketing program portfolio that meets those needs and goals Create and execute best in class packages for client segmentation (industry, offer type) with predictable business performance Owns positioning and securing client engagement with marketing programs, including buy-in regarding promotional cadences, test positioning, stacked offers, etc for individual client/client segmentation Accountable for getting access to key channel tactics and best practices by client/client segmentation to inform overall needs to Demand MarketingCo-owns creating and managing an efficient and responsive workflow communication process with Enterprise Demand Generation to meet client deadlines, find opportunities for improvement and keep a pulse on headwinds/tailwinds Creating and owning business cases for prioritization of levels to impact business Owns relationship with client facing teams and B2B marketing for scalable execution Owns reporting and analysis resulting in business drivers at client/client segmentation level Demonstrates industry expertise and a comprehensive understanding of the overall well-being and member engagement space.Strong client-facing leadership skills with the ability to interface with all levels of an organization, including C-Suite executives.

Who you are
8-10 years of experience in engagement/marketing strategies, minimum 2-3 years in B2B2C marketing experience for digital healthcare/health service provider Minimum 2 years experience in team management Client facing background in B2B2C marketing and client go to market strategies Experience within Health & Wellness industry preferred BA/BS degree or equivalent Experience with business performance analytics and reporting Passion for health & wellness

At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

Categories:
Grassroots and Community Organizing


Overview


Do you wish people could disagree but still have civil conversations? Are you frustrated that government at all levels can't seem to get anything done? Do you want to bring people in your state together to solve problems and get lawmakers to take action? If these questions ignite passion for you and you are ready to take action by mobilizing people to advance a cause that will change your community, apply today to be Americans for Prosperity's next Grassroots Engagement Director.

The Grassroots Engagement Director will identify, recruit, and engage grassroots leaders in the state, mobilize them to take action, and drive policy reform that open opportunities for all.

Our
Grassroots Engagement
needs at Americans For Prosperity are growing quickly in support of our organization's vision and mission in over 35 states. By applying here, we will consider you for all current openings and future needs.


Your Responsibilities Include


As our Grassroots Engagement Director, you will work alongside local leaders to tailor our local strategy for the success and future of this group Every day you will make calls and plans to activate new volunteers that turn policy into reality You will develop and execute strategies to educate the public on public policy issues and initiatives



Knowledge and Skills You Bring to the Organization


You're able to build relationships quickly with people from all walks of life and understand how to inspire and motivate others You have knowledge of state and federal public policy landscapes You can think of new ways to achieve our goals towards better public policy and develop the detailed plans to get us there You have a valid driver's license



Standout Candidates May Also Bring


Experience in grassroots advocacy and/or community organizing Experience in political campaigns



About Us


Here are some examples of the positive impact our grassroot staff have made in the lives of Americans across the country.


Americans for Prosperity
is driving long-term solutions to the country's biggest problems through broad-based grassroots outreach. Our activists engage friends and neighbors on key issues and encourage them to take an active role in building a culture of mutual benefit. We have an on-the-ground infrastructure in 36 states that recruits and unites citizens behind a common goal of advancing policies that help people improve their lives.


Americans for Prosperity Foundation
is dedicated to educating and training citizens to be courageous advocates for the ideas, principles, and policies in a society of mutual benefit--knowing that leads to the greatest prosperity and well-being for all. Our educational programs break barriers standing in the way of people realizing their potential. By eliminating these obstacles to opportunity, in areas like occupational licensing, free speech, K-12 education, and free trade, we are supporting and working to lift up the lives of individuals and local communities.

We believe that diversity in experiences, perspectives, knowledge and ideas fuels creativity, broadens knowledge, and helps drive success. That's why we're proud to be an equal opportunity employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity. We welcome all qualified applicants regardless of color,race, religion, religious creed, sex, gender or gender identity, gender expression, sexual orientation, national origin, citizenship, ethnicity, ancestry, age, physical disability, mental disability, medical condition, pregnancy (including medical needs which may arise from pregnancy, childbirth, or related medical conditions), military and veteran status, genetic information, marital or familial status, political affiliation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. PM19 #external


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