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Become An Engagement Manager

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Working As An Engagement Manager

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $125,000

    Average Salary

What Does An Engagement Manager Do At KPMG

* Lead Workday HCM projects involving strategy, implementation support, and Enterprise Resource Planning (ERP) optimization related to Information Technology (IT) operations, business processes, security, and data integrity for the Workday applications
* Support business development activities such as identification, proposal development, and other pursuit activities at clients
* Work with the appropriate KPMG resources from other service lines and industries
* Lead the day-to-day activities of Workday Advisory engagements for a variety of clients including process design, package implementation lifecycle support, and project reviews
* Supervise and provide performance management for staff working on assigned engagements
* Manage engagements according to KPMG's financial and cost management policies

What Does An Engagement Manager Do At Fiserv

* Formulates, gains alignment, and executes on program approach, end state vision and roadmap for the program.
* Builds and fosters a high performance matrix Fiserv team ensuring predictable, consistent, and successful program delivery through direct management and overall coordination of all program related projects and tracks of work.
* Builds and fosters client relationships and seen as a single point of escalation during implementation to build referenceable clients.
* Develops and maintains strong working relationships and strategic partnerships with external (e.g. primary interface with the client program leadership) and internal key stakeholders/customers across groups and/or business units to maximize effectiveness and influence.
* Aligns the sales proposal, client expectations, Legal (Contract), Finance (Billing), and scope to ensure the solution is effectively understood by all parties in terms of the solution to be delivered.
* Ensures a holistic view by coordinating with and monitoring all impacted business processes to support the transition from sales to delivery and from delivery to operational support.
* Ensures predictable, consistent, and successful enterprise solution delivery by establishing joint agreement of the foundational Engagement Control components including establishing mechanisms to set and manage expectations and ensure on-going control of the program:
* Governance: Organizational alignment formalizing overall team structure, roles and responsibilities, and escalation procedures.
* Determines, in collaboration with the various areas, the delivery roadmap, staffing plan, roles, skills, and allocation of the delivery team.
* Determines if additional staffing is needed for meeting targeted program timelines and maintaining a program timeline with milestones.
* Communication Plan: Framework with regard to how information is distributed; types of meetings (Fiserv and Fiserv/Client) and alignment of associated tools.
* Communicates program information and status to the executives and stakeholders, and provides engagement oversight of the program related projects and tracks of work.
* Acts as internal point of coordination for discussions relating to approach and solution and is the primary escalation point prior to executive involvement.
* Project/Program Management: Status Reporting, Integrated Schedule, Action & Issue, Risk, Decision and Change Management.
* Performs ongoing review of program status; identifies risks.
* Documents program progress including implementation, timelines, issues, risks, and successes to maintain program course.
* Assesses results and determines and implements risk mitigation solutions as appropriate.
* Champions the Enterprise Solution Delivery (ESD) process and the effective utilization of best practices in the field through coaching and mentoring to ensure methodology and approach are consistently implemented across the business.
* Additionally, the Engagement Manager gathers feedback on the enterprise solution delivery results; analyzes feedback, identifies and determines global implications and provides recommended improvements based on the learnings into future enterprise solution delivery.
* The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities

What Does An Engagement Manager Do At Microsoft Corporation

* Study, inventory, and provide analysis and recommendations on the region’s employment and unemployment demographics, access needs, disruptions brought on by technology, and job opportunities and solutions.
* Develop, manage and allocate a regional budget earmarked for local digital inclusion programs and growing local tech initiatives.
* Develop key processes and communications that facilitate program development, outreach, and execution.
* Establish a strong local network, engaging and building productive relationships with regional leaders to promote Microsoft’s community engagement models.
* Experiment, test and prove out some technology and business concepts that could then be scaled more broadly by other communities across the nation and globe.
* Extend the reach of Microsoft’s digital literacy programs and tools to the local community, and partner with other local programs that may help supplement these efforts.
* Facilitate local talks and media on Microsoft’s mission, the role of the cloud, digital inclusion, and the benefits of technology for all

What Does An Engagement Manager Do At Comcast

* The Engagement Manager's primary responsibilities will be focused on leading engagements related to:
* Information Security and Privacy
* Computer Operations
* Systems Development and Change Management
* IT Portfolio, Program, and Project Management
* Governance and Strategy
* Business Continuity Management and Disaster Recovery
* Emerging Technologies (e.g., Cloud, IoT)
* Network Operations (e.g., performance and capacity management)
* Engagement Managers are active members of the engagement team throughout each phase (i.e., planning, execution, reporting).
* With our quarterly engagement cadence, Engagement Managers gain broad exposure to our businesses and processes through performance of the following responsibilities:
* Supervises an engagement team to conduct audit projects across technology areas, which may cover business units from Comcast Corporate, Comcast Cable, and NBCUniversal.
* Out-of-town travel approximately 25
* Planning: Proactively leads the team in planning project scope and timeframe, based on client meetings, research and background information, risk assessment, and scope areas identified by the engagement team through the research and planning stage.
* Assists in leading the team in presenting project plan to CAAT and Business Leadership.
* Execution: Responsible for managing team to complete execution of the audit.
* Keeps team on track to complete assigned scope areas and ensures that key controls are tested and all significant risks are addressed.
* Supervises engagement staff member's interactions with business management and helps team members to resolve issues.
* Reporting: Leads team in developing an Audit Report, which includes recommendations and action plans developed with Business Management.
* Reviews audit workpapers to ensure they are clear and well-organized and that they appropriately document the work performed.
* Writes clear and meaningful audit comments and recommendations for action by management.
* Ensures audit reports are developed timely and with high quality.
* Participates in presenting the Audit Report to CAAT and Business Leadership.
* Development: Supervises engagement team members to develop audit and business skills.
* Identifies opportunities for improvement to audit methodology, tools, and training.
* Actively pursues Center of Excellence expertise in alignment with career goals; participates in CAAT, Comcast, and other external community activities and service.
* Core Responsibilities:
* Assists in the design, development, and maintenance of a comprehensive corporate audit plan.
* Reviews or prepares details of plans for performing individual systems-related audits including objectives, procedures, budgets, and schedules.
* Manages the activities of assigned audit team members by clarifying audit objectives, approving individual procedures, interpreting policy, and assisting in the resolution of unusual technical problems.
* Leads the presentation and review of audit findings with key members of operating management.
* Recommends and explores alternative courses of action for correcting control weaknesses, resolving operating problems, or improving performance.
* Analyzes actions initiated or proposed in response to audit recommendations.
* Monitors the completion of corrective actions and, as necessary, advises management of non-compliance.
* Manages the life cycle of technology audits, which assess the design adequacy and operating effectiveness of technology controls.
* Ensures proper focus, pace, and execution of all audit activities.
* Establishes working relationships with key technology personnel throughout the Company to sufficiently gain respect and understanding while maintaining an objective focus.
* Manages Internal Audit resources throughout each project, including the on the job training and development of Internal Audit staff.
* Contributes in areas such as recruiting, staffing, scheduling, budgeting, etc.
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) as necessary.
* Other duties and responsibilities as assigned

What Does An Engagement Manager Do At Arrow Electronics

* Lead the opportunity assessment outlining strategy fit, potential & risks.
* Capture a holistic view of the customer requirements, motivation to engage, expectation on benefits and metrics to measure joint success.
* Initiate cross-functional deal reviews and facilitate communications with relevant business functions to drive succinct and informed discussion and decisions.
* Define the engagement strategy based on key factors like market, business type, size, complexity.
* Manage the development of new services (non-standard) in close cooperation with relevant business functions.
* Create a profitable pricing model and recommend resale pricing in correlation of the provided value.
* Collect and document all proposal relevant information and create professional and compliant RFQ responses and SOWs.
* Lead and moderate the contractual discussions between the legal departments and manage escalations.
* Support sales team during negotiation through presentation of the solution proposal and value proposition.
* Measure, monitor and report defined performance & risk metrics on a regular cadence.
* Domestic and global travel up to 50% of the time.
* Develop and deliver sales enablement tools and training to global sales teams.
* Facilitate a smooth transition upon contract execution to the team responsible for on-boarding and delivery of the projects.
* Your Profile:
* Minimum 10 years sales, consulting or project management experience within a high-tech environment.
* Bachelor’s Degree (or higher) in Business Administration, Finance, Computer Science, or equivalent.
* Ability to manage multiple priorities within a time-pressured environment, demanding precise and quick decision-making.
* Team player willing to work in an international environment and be part of a global team
* Excellent communication skills in English (verbal and written)
* Strong business acumen and negotiation skills, as well as ability to achieve results, while focusing on customer requirements and business success.
* Understanding of the technical, contractual and financial requirements and their inter-relationship.
* Detail oriented and analytical, considers wider business & geographic impact of action.
* Experience negotiating enterprise level contract manufacturing services agreements is considered a plus.
* What Arrow Intelligent Systems offers you** :
* Flexible Working Hours
* days holiday/year
* Challenging and multifaceted area of responsibility
* Open-minded corporate culture
* Contemporary & dynamic working environment
* Reliable & trusting employment relationship
* cooperative team with flat hierarchies and short ways of communication
* Comprehensive vocational adjustment
* Professional and personal development
* Don’t miss this chance to join a dynamic business with an interesting future perspective.
* Further insights are waiting at #lifeatarrow at https://www.instagram.com/explore/tags/lifeatarrow/ .
* Join us as well at our webpage http://ocs.arrow

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How To Become An Engagement Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.


Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.


Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Engagement Manager jobs

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Engagement Manager Career Paths

Engagement Manager
Strategic Accounts Manager Senior Account Manager
Director Of Account Management
11 Yearsyrs
Managing Director Principal Consultant
Director Of Enterprise Architecture
14 Yearsyrs
Program Director Operations Director
Director Of Sales And Operations
10 Yearsyrs
Managing Director Supply Chain Manager
Director Of Strategic Sourcing
13 Yearsyrs
Director Of Information Service Delivery Manager
Director, Service Delivery
13 Yearsyrs
Senior Project Manager Program Director
General Manager
7 Yearsyrs
Vice President, Business Development Principal Consultant
Practice Director
12 Yearsyrs
Senior Product Manager
Principal Product Manager
10 Yearsyrs
Senior Engagement Manager Senior Project Manager
Senior Delivery Manager
11 Yearsyrs
Senior Project Manager Business Developer
Senior Director Of Business Development
13 Yearsyrs
Information Technology Project Manager Director Of Information
Senior Director Of Information & Technology
13 Yearsyrs
Senior Engagement Manager
11 Yearsyrs
Information Technology Project Manager Senior Manager
Senior Manager Of Marketing
9 Yearsyrs
Senior Manager Operations Director
Senior Project Manager
12 Yearsyrs
Business Developer Vice President, Business Development
Senior Vice President, Sales
14 Yearsyrs
Vice President, Business Development Global Account Manager
Strategic Accounts Manager
9 Yearsyrs
Director Of Information Vice President, Technology
Vice President Of Global Operations
15 Yearsyrs
Senior Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
Business Developer Product Management Director
Vice President, Product Management
13 Yearsyrs
Program Director Vice President, Business Development
Vice President, Strategy
13 Yearsyrs
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Engagement Manager Demographics


  • Male

  • Female

  • Unknown



  • White

  • Asian

  • Hispanic or Latino

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Mandarin

  • Portuguese

  • Chinese

  • German

  • Hindi

  • Sami

  • Korean

  • Russian

  • Japanese

  • Arabic

  • Swedish

  • Gujarati

  • Urdu

  • Swahili

  • Vietnamese

  • Finnish

  • Bengali

  • Thai

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Engagement Manager

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Real Engagement Manager Salaries

Job Title Company Location Start Date Salary
Engagement Manager Infosys Limited Newark, CA Oct 17, 2016 $212,477
Engagement Manager (Management Consultant) McKinsey & Company, Inc. United States Palo Alto, CA Jan 03, 2016 $206,404
Engagement Manager (Management Consultant) McKinsey & Company, Inc. United States Dallas, TX Mar 22, 2016 $204,109
Engagement Manager Infosys Limited Newark, CA Sep 25, 2016 $188,255
F&R Engagement Manager II Oliver Wyman, Inc. New York, NY Feb 23, 2016 $187,491
Engagement Manager (Management Consultant) McKinsey & Company, Inc. United States New York, NY Jun 01, 2015 $186,327
Engagement Manager Infosys Limited Ridgefield, NJ Jun 16, 2016 $186,133
Engagement Manager Infosys Limited Ridgefield, NJ Jun 06, 2015 $186,133
Engagement Manager Infosys Limited Ridgefield, NJ Apr 19, 2015 $186,133
Engagement Manager Infosys Limited Eagan, MN Feb 23, 2016 $186,131
Enterprise Service Engagement Manager III Mphasis Corporation New York, NY Jul 20, 2015 $184,059
Enterprise Service Engagement Manager III Mphasis Corporation New York, NY Aug 01, 2015 $184,059
Enterprise Service Engagement Manager III Mphasis Corporation New York, NY Sep 13, 2016 $184,059
Engagement Manager Oliver Wyman, Inc. New York, NY May 01, 2016 $180,000
Engagement Manager (Multiple Positions) Headstrong Services LLC Danville, IL Jan 09, 2016 $149,094
Engagement Manager Infosys Limited Phoenix, AZ Jun 19, 2015 $147,392
Engagement Manager Infosys Limited Quincy, MA Apr 21, 2015 $146,398
Engagement Manager Infosys Limited Quincy, MA Apr 13, 2015 $146,398
Engagement Manager Infosys Limited Round Rock, TX Jul 21, 2015 $146,219
Engagement Manager Infosys Limited Round Rock, TX Jun 26, 2015 $146,219
Engagement Manager Shyft Analytics, Inc. Waltham, MA Aug 25, 2016 $145,371
End User Engagement Manager AIG Global Services, Inc. New York, NY Oct 14, 2015 $145,000
Associate Practice Engagement Manager Infosys Limited Plano, TX Dec 25, 2016 $116,002
Engagement Manager Persistent Systems Inc. Montpelier, VT Mar 26, 2015 $116,000
Associate Engagement Manager Infosys Limited Tampa, FL May 06, 2016 $115,939
Associate Engagement Manager Infosys Limited Tampa, FL Jun 20, 2016 $115,939
Associate Engagement Manager Infosys Limited New York, NY Jun 13, 2016 $115,855
Associate Engagement Manager Infosys Limited Reynoldsburg, OH Jul 09, 2016 $115,570
Engagement Manager Mu Sigma, Inc. Bentonville, AR Jul 01, 2015 $115,000
Engagement Manager Scioinspire Corporation West Hartford, CT Apr 29, 2015 $115,000

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Top Skills for An Engagement Manager


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Top Engagement Manager Skills

  1. Service Delivery
  2. Strategic Plan
  3. Financial Institutions
You can check out examples of real life uses of top skills on resumes here:
  • Designed and implemented service delivery procedures to meet service level agreements.
  • Performed Strategic Planning, Risk Management, Verification and Validation, and Contingency Planning.
  • Designed project plans, managed resources and provided implementation methodologies for large scale, complex projects at financial institutions.
  • Provided project management leadership to direct and matrix staff for international projects.
  • Provided project status and reporting to clients and manage client relationships and stakeholders expectations.

Top Engagement Manager Employers

Engagement Manager Videos

Career Advice on becoming a Brand Engagement Manager by Christina A (Full Version)

Career Advice on becoming a Brand Engagement Manager by Christina A (Highlights)

Microsoft Services - Engagement Manager Role