The chief duty of an engagement manager is to create and maintain relationships with clients on their company's behalf. Moreover, their main job function is to help strengthen client accounts, increase business growth, and retain the best clients in order to meet business goals. Generally, the typical workweek of an engagement manager revolves around responding to client messages, addressing their concerns, managing bills and invoices, and updating clients of any relevant changes in company policies.

Furthermore, they are responsible for relaying information to all relevant work teams for the purpose of fulfilling all client needs. The typical qualification for this role is at least a four-year degree in business, marketing, finance, or other similar fields.

More than that, an aspiring engagement manager must possess adequate industry experience to ensure that they have the skills needed to build and maintain client relationships efficiently. Given the critical nature of this job, the pay for an engagement manager is around $117,000 per year, or roughly $56 an hour.

What Does an Engagement Manager Do

There are certain skills that many engagement managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed business skills, leadership skills and organizational skills.

Learn more about what an Engagement Manager does

How To Become an Engagement Manager

If you're interested in becoming an engagement manager, one of the first things to consider is how much education you need. We've determined that 69.9% of engagement managers have a bachelor's degree. In terms of higher education levels, we found that 21.8% of engagement managers have master's degrees. Even though most engagement managers have a college degree, it's impossible to become one with only a high school degree or GED.

Learn More About How To Become an Engagement Manager

Engagement Manager Career Paths

Average Salary for an Engagement Manager

Engagement Managers in America make an average salary of $112,413 per year or $54 per hour. The top 10 percent makes over $150,000 per year, while the bottom 10 percent under $84,000 per year.
Average Engagement Manager Salary
$112,413 Yearly
$54.04 hourly
$84,000
10 %
$112,000
Median
$150,000
90 %

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Engagement Manager Education

Engagement Manager Majors

25.9 %

Engagement Manager Degrees

Bachelors

69.9 %

Masters

21.8 %

Associate

4.6 %

Top Colleges for Engagement Managers

1. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

4. University of Washington

Seattle, WA • Private

In-State Tuition
$11,207
Enrollment
30,905

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

7. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

8. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

9. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

10. Columbia University in the City of New York

New York, NY • Private

In-State Tuition
$59,430
Enrollment
8,216

Top Skills For an Engagement Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.8% of engagement managers listed project management on their resume, but soft skills such as business skills and leadership skills are important as well.

Choose From 10+ Customizable Engagement Manager Resume templates

Zippia allows you to choose from different easy-to-use Engagement Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Engagement Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Engagement Manager Demographics

Engagement Manager Gender Distribution

Male
Male
61%
Female
Female
39%

After extensive research and analysis, Zippia's data science team found that:

  • Among engagement managers, 38.7% of them are women, while 61.3% are men.

  • The most common race/ethnicity among engagement managers is White, which makes up 67.4% of all engagement managers.

  • The most common foreign language among engagement managers is Spanish at 37.8%.

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Best States For an Engagement Manager

Some places are better than others when it comes to starting a career as an engagement manager. The best states for people in this position are New York, California, Connecticut, and Massachusetts. Engagement managers make the most in New York with an average salary of $131,218. Whereas in California and Connecticut, they would average $120,695 and $120,573, respectively. While engagement managers would only make an average of $118,298 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Engagement Manager Jobs:
2,394
Highest 10% Earn:
$180,000
Location Quotient:
1.14 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Connecticut

Total Engagement Manager Jobs:
684
Highest 10% Earn:
$165,000
Location Quotient:
1.26 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Engagement Manager Jobs:
1,810
Highest 10% Earn:
$162,000
Location Quotient:
1.2 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Engagement Managers

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Top Engagement Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ engagement managers and discovered their number of engagement manager opportunities and average salary. Through our research, we concluded that McKinsey & Company was the best, especially with an average salary of $168,829. Mu Sigma follows up with an average salary of $94,558, and then comes Infosys Public Services with an average of $133,071. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as an engagement manager. The employers include Veeva Systems, Baker Hughes, and DoorDash

Most Common Employers For Engagement Manager

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1McKinsey & Company Inc$168,829$81.171,026
2Oliver Wyman$161,582$77.6885
3InfosysPublicService$133,071$63.98359
4Jefferson Wells USA$132,768$63.8376
5Amazon$129,254$62.1474
6JCPenney$128,950$62.0045
7Microsoft$128,813$61.9378
8QuintilesIMS$127,727$61.4165
9Cisco$122,882$59.0839
10EXL$121,830$58.5785

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Becoming an Engagement Manager FAQs

How many years of college do you need to be an engagement manager?

You need a minimum of two years of college to be an engagement manager. In order to be an engagement manager, you will need a bachelor's degree in either business or marketing, which will take you roughly two years.

How much do customer engagement managers make?

Customer engagement managers make $95,000 a year. A customer engagement manager, on average, makes $95,000 a year, with salaries ranging anywhere between $77,000 up to $115,000.

Customer engagement managers are responsible for creating and maintaining business relationships with customers while also searching for new clients.

How much does an engagement manager at McKinsey make?

An engagement manager at McKinsey makes $175,000 a year. McKinsey & Company is the largest management consultancy in the world, and as such, pays their employees handsomely.

McKinsey Engagement Managers in the United States may earn up to $250,000 per year in salary, with a $175,000 base and up to $77,000 in performance bonuses.

What makes a good engagement manager?

A good engagement manager is a personable leader with good communication skills. An engagement manager's unwavering goal needs to be helping their customers succeed.

The sole purpose of an engagement manager is to ensure that both the firm they work for and the client they are servicing are satisfied. By raising up clients through their work, an engagement manager is also raising up their firm.

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