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Become An Engagement Manager

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Working As An Engagement Manager

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $125,000

    Average Salary

What Does An Engagement Manager Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
  • Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.  

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

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How To Become An Engagement Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Engagement Manager jobs

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Engagement Manager Career Paths

Engagement Manager
Strategic Accounts Manager Senior Account Manager
Director Of Account Management
11 Yearsyrs
Managing Director Principal Consultant
Director Of Enterprise Architecture
14 Yearsyrs
Program Director Operations Director
Director Of Sales And Operations
10 Yearsyrs
Managing Director Supply Chain Manager
Director Of Strategic Sourcing
13 Yearsyrs
Director Of Information Service Delivery Manager
Director, Service Delivery
13 Yearsyrs
Senior Project Manager Program Director
General Manager
7 Yearsyrs
Vice President, Business Development Principal Consultant
Practice Director
12 Yearsyrs
Senior Product Manager
Principal Product Manager
10 Yearsyrs
Senior Engagement Manager Senior Project Manager
Senior Delivery Manager
11 Yearsyrs
Senior Project Manager Business Developer
Senior Director Of Business Development
13 Yearsyrs
Information Technology Project Manager Director Of Information
Senior Director Of Information & Technology
13 Yearsyrs
Senior Engagement Manager
11 Yearsyrs
Information Technology Project Manager Senior Manager
Senior Manager Of Marketing
9 Yearsyrs
Senior Manager Operations Director
Senior Project Manager
12 Yearsyrs
Business Developer Vice President, Business Development
Senior Vice President, Sales
14 Yearsyrs
Vice President, Business Development Global Account Manager
Strategic Accounts Manager
9 Yearsyrs
Director Of Information Vice President, Technology
Vice President Of Global Operations
15 Yearsyrs
Senior Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
Business Developer Product Management Director
Vice President, Product Management
13 Yearsyrs
Program Director Vice President, Business Development
Vice President, Strategy
13 Yearsyrs
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Average Length of Employment
Senior Director 3.9 years
Practice Leader 3.2 years
Practice Director 3.2 years
Engagement Manager 3.0 years
Solutions Manager 3.0 years
Solutions Director 2.7 years
Client Partner 2.6 years
Top Employers Before
Consultant 6.9%
Manager 5.5%
Internship 3.0%
Director 2.6%
Top Employers After
Consultant 6.7%
Director 4.2%
Manager 3.5%
Principal 2.8%

Engagement Manager Demographics

Gender

Male

61.0%

Female

36.5%

Unknown

2.5%
Ethnicity

White

73.3%

Asian

14.4%

Hispanic or Latino

8.7%

Unknown

2.7%

Black or African American

0.9%
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Languages Spoken

Spanish

37.6%

French

12.8%

Mandarin

6.4%

Portuguese

5.5%

Chinese

5.5%

German

4.6%

Hindi

3.7%

Sami

2.8%

Korean

2.8%

Russian

2.8%

Japanese

2.8%

Arabic

2.8%

Swedish

1.8%

Gujarati

1.8%

Urdu

1.8%

Swahili

0.9%

Vietnamese

0.9%

Finnish

0.9%

Bengali

0.9%

Thai

0.9%
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Engagement Manager Education

Schools

University of Phoenix

9.3%

New York University

8.0%

University of Texas at Austin

7.7%

George Washington University

7.3%

University of Pennsylvania

5.3%

Harvard University

5.3%

DePaul University

5.3%

Northwestern University

5.0%

University of Chicago

5.0%

University of Houston

4.3%

University of South Florida

4.0%

Michigan State University

4.0%

University of Pittsburgh -

4.0%

Villanova University

3.7%

University of North Texas

3.7%

Stanford University

3.7%

Texas State University

3.7%

Pennsylvania State University

3.7%

Capella University

3.7%

Old Dominion University

3.3%
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Majors

Business

31.0%

Computer Science

8.9%

Marketing

8.1%

Finance

7.1%

Management

6.7%

Project Management

4.1%

Accounting

3.9%

Communication

3.6%

Computer Information Systems

3.3%

Psychology

3.2%

Information Technology

2.5%

English

2.4%

Electrical Engineering

2.3%

Sociology

2.1%

Education

2.0%

Economics

2.0%

Political Science

1.8%

Management Information Systems

1.7%

Public Relations

1.7%

Human Resources Management

1.6%
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Degrees

Bachelors

41.6%

Masters

39.9%

Other

11.0%

Certificate

2.8%

Associate

1.9%

Doctorate

1.9%

Diploma

1.0%
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Part Time
Internship
Temporary

Real Engagement Manager Salaries

Job Title Company Location Start Date Salary
Engagement Manager Infosys Limited Newark, CA Oct 17, 2016 $212,477
Engagement Manager (Management Consultant) McKinsey & Company, Inc. United States Palo Alto, CA Jan 03, 2016 $206,404
Engagement Manager (Management Consultant) McKinsey & Company, Inc. United States Dallas, TX Mar 22, 2016 $204,109
Engagement Manager Infosys Limited Newark, CA Sep 25, 2016 $188,255
F&R Engagement Manager II Oliver Wyman, Inc. New York, NY Feb 23, 2016 $187,491
Engagement Manager (Management Consultant) McKinsey & Company, Inc. United States New York, NY Jun 01, 2015 $186,327
Engagement Manager Infosys Limited Ridgefield, NJ Apr 19, 2015 $186,133
Engagement Manager Infosys Limited Ridgefield, NJ Jun 16, 2016 $186,133
Engagement Manager Infosys Limited Ridgefield, NJ Jun 06, 2015 $186,133
Engagement Manager Infosys Limited Eagan, MN Feb 23, 2016 $186,131
Enterprise Service Engagement Manager III Mphasis Corporation New York, NY Aug 01, 2015 $184,059
Enterprise Service Engagement Manager III Mphasis Corporation New York, NY Jul 20, 2015 $184,059
Enterprise Service Engagement Manager III Mphasis Corporation New York, NY Sep 13, 2016 $184,059
Engagement Manager Oliver Wyman, Inc. New York, NY May 01, 2016 $180,000
Engagement Manager (Multiple Positions) Headstrong Services LLC Danville, IL Jan 09, 2016 $149,094
Engagement Manager Infosys Limited Phoenix, AZ Jun 19, 2015 $147,392
Engagement Manager Infosys Limited Quincy, MA Apr 21, 2015 $146,398
Engagement Manager Infosys Limited Quincy, MA Apr 13, 2015 $146,398
Engagement Manager Infosys Limited Round Rock, TX Jun 26, 2015 $146,219
Engagement Manager Infosys Limited Round Rock, TX Jul 21, 2015 $146,219
Engagement Manager Shyft Analytics, Inc. Waltham, MA Aug 25, 2016 $145,371
*** Strategy & Technical Engagement Manager The Management Network Group, Inc. Boston, MA Jul 13, 2015 $145,000
Associate Engagement Manager Infosys Limited Tampa, FL Jun 20, 2016 $115,939
Associate Engagement Manager Infosys Limited Tampa, FL May 06, 2016 $115,939
Associate Engagement Manager Infosys Limited New York, NY Jun 13, 2016 $115,855
Associate Engagement Manager Infosys Limited Reynoldsburg, OH Jul 09, 2016 $115,570
Engagement Manager Corecompete LLC Waukegan, IL Feb 15, 2016 $115,000
Engagement Manager Mu Sigma, Inc. Bentonville, AR Jul 01, 2015 $115,000
Engagement Manager Akamai Technologies, Inc. San Francisco, CA Sep 21, 2015 $115,000 -
$135,000
Engagement Manager Mu Sigma, Inc. Bridgewater, NJ Jul 20, 2015 $115,000

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Top Skills for An Engagement Manager

ServiceDeliveryStrategicPlanFinancialInstitutionsProjectManagementClientRelationshipsResourcePortfolioProjectPlansComplianceWebInfrastructureBusinessDevelopmentCustomerSatisfactionAnalyticsProfessionalServicesBusinessProcessRFPCustomerServiceCRMProcessImprovement

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Top Engagement Manager Skills

  1. Service Delivery
  2. Strategic Plan
  3. Financial Institutions
You can check out examples of real life uses of top skills on resumes here:
  • Designed and implemented service delivery procedures to meet service level agreements.
  • Performed Strategic Planning, Risk Management, Verification and Validation, and Contingency Planning.
  • Designed project plans, managed resources and provided implementation methodologies for large scale, complex projects at financial institutions.
  • Provided project management leadership to direct and matrix staff for international projects.
  • Provided project status and reporting to clients and manage client relationships and stakeholders expectations.

Top Engagement Manager Employers

Engagement Manager Videos

Career Advice on becoming a Brand Engagement Manager by Christina A (Full Version)

Career Advice on becoming a Brand Engagement Manager by Christina A (Highlights)

Microsoft Services - Engagement Manager Role

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