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The differences between engagement managers and customer success managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an engagement manager and a customer success manager. Additionally, an engagement manager has an average salary of $112,413, which is higher than the $93,820 average annual salary of a customer success manager.
The top three skills for an engagement manager include project management, analytics and customer service. The most important skills for a customer success manager are client facing, cloud, and account management.
| Engagement Manager | Customer Success Manager | |
| Yearly salary | $112,413 | $93,820 |
| Hourly rate | $54.04 | $45.11 |
| Growth rate | 16% | 5% |
| Number of jobs | 166,237 | 95,053 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 78% |
| Average age | 47 | 46 |
| Years of experience | 8 | 8 |
The role of engagement managers is to build and maintain strong relations with clients. They are responsible for managing a portfolio of client accounts and assisting clients with existing projects. Other duties include assisting clients in resolving their problems, managing bills and invoices for assigned customers, and addressing customer issues efficiently and timely. Additionally, engagement managers are responsible for ensuring that company policies are being complied and ethical standards are being followed. They are also expected to manage and meet client expectations.
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
Engagement managers and customer success managers have different pay scales, as shown below.
| Engagement Manager | Customer Success Manager | |
| Average salary | $112,413 | $93,820 |
| Salary range | Between $84,000 And $150,000 | Between $61,000 And $142,000 |
| Highest paying City | New York, NY | Redwood City, CA |
| Highest paying state | New York | California |
| Best paying company | L.E.K. Consulting | VMware |
| Best paying industry | Professional | Technology |
There are a few differences between an engagement manager and a customer success manager in terms of educational background:
| Engagement Manager | Customer Success Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 78% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Pennsylvania |
Here are the differences between engagement managers' and customer success managers' demographics:
| Engagement Manager | Customer Success Manager | |
| Average age | 47 | 46 |
| Gender ratio | Male, 61.3% Female, 38.7% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 15.4% White, 62.5% American Indian and Alaska Native, 0.2% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 7% |