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Engagement Manager

Amazon Web Services
Herndon, VA
AWS Engagement Managers seek to understand our customers' needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand a customer's mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other third parties to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution.

You will apply AWS mechanisms to help customers envision strategic goals and requirements. You will use Agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate. You will work to exceed customer expectations by enabling Stakeholders capabilities and increasing cloud adoption.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we're building an environment that celebrates knowledge sharing and mentorship.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work.
WE ARE LOOKING FOR CANDIDATES WITH THE FOLLOWING:

You will be passionate about working at AWS and live our credo of "Work hard. Have fun. Make history." In this role, you will love what you do and instinctively know how to make work fun. You will be willing to take on any challenge and make a significant impact for your customer.

You will enjoy working with the US Intelligence Community to help them envision transformational cloud initiatives. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of customers.

You will deliver mission objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets.

You will ensure goal alignment across Stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.

You will apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.

You are a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.

You have business and financial acumen to manage the scope, timeline, and budget of each individual project.

You are a strategic business partner to help customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms.

You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.

You are able to travel to client sites within the DMV area to deliver professional services as needed.

This position requires that the candidate selected be a U.S. citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

**For additional information or to send your resume directly, please email Chris Widmann at widmannc@amazon.com**

BASIC QUALIFICATIONS

· 3+ years Project Management / Engagement Management experience managing enterprise-level IT projects, responsible for driving results.

· 2+ year of experience in Agile and project management tool sets (Confluence, Jira, RallyDev, VersionOne, Taiga, etc.) and source code management products.

· Bachelor's Degree or equivalent experience.

· Current, active US Government Security Clearance of TS/SCI with Polygraph

PREFERRED QUALIFICATIONS

We are looking for a combination of these to compliment this job's basic qualifications. A successful candidate does not need to have all of these.

· Experience supporting National Security mission systems.

· Must be able to represent AWS within the customer's environment and drive discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation.

· Has at least one active project management certification (e.g., APM, CSM, CPO, PMI-PMP, PMI-ACP, PRINCE2)

· Understands the value proposition of the public cloud and has delivered cloud engagements (IaaS, PaaS, Saas)

· AWS Experience and Certifications.

· Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts.

· You are able to balance multiple internal and external stakeholders, and work with these teams to apply strategic thinking to execute.

· Shareable experience managing one or more projects with a combination of 10+ resources, 6+ months, or $250k+ in contract value.

· Demonstrated ability to develop relationships with all levels of stakeholders.

· Outstanding written and verbal communication skills with team members and audiences of all levels. Plans and oversees the preparation and dissemination of project communications.

· Excellent presenter and communicator in both oral and written form in one-to-one and one-to-many forums.

· Understands technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer facing technology.

· Proven success working with teams and executive leadership in a complex enterprise environment as a project manager or program manager.

· Meets/exceeds Amazon's leadership principles requirements.

· Demonstrated ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts.

· 1+ year of experience with US Federal Acquisition Regulations (FAR) and US Government contracting

· 3+ years of experience with the software development life cycle (SDLC).

· 3+ years of experience implementing project management best practices an effective yet pragmatic way across large, complex projects following documented methodologies such as Agile or Iterative development.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us .
Easy Apply
13d ago

Engagement Manager II

Akamai Technologies Inc.
Reston, VA
Would you like to impact the digital experiences of millions?

Would you like to work with cutting-edge technology?

Join our prestigious Professional Services team

Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.

Partner with the best

In this role you will maximize value, retention and growth throughout the customer lifecycle. You will help build, innovate and evolve customers performance and security strategies. Becoming an industry expert, you will find joy in delivering innovative outcomes for customers through trusted relationships, business acumen, and operational focus.

As an Engagement Manager II, you will be responsible for:

* Being a trusted advisor and owning technical program management while maximizing Akamai's platform value for the customer
* Being the central contact point for the customer and cross-functional teams to encourage team and account growth
* Being a technical consultant, helping to achieve the customer's long-term vision for high-quality media and web experiences
* Partnering closely with sales to educate customers on Akamai's services and build strategic solutions
* Collaborating with partner teams to streamline service delivery for customers and to ensure team success and efficiency

Do what you love

To be successful in this role you will:

* Have 5 years of relevant experience and a Bachelors degree in Computer Science, MIS, Engineering, or its equivalent
* Demonstrate experience with account management, customer success, or consulting services in a technical environment
* Have experience of managing and delivering technical customer projects successfully
* Demonstrate excellent communication and presentation skills and an ability to build trusting relationships with customers
* Have knowledge of web performance, web security, application analytics, including technologies such as HTTP, DNS, SSL, TCP/IP
* Have a basic understanding of development and web infrastructure operations
* Demonstrate knowledge of online streaming and video game platforms

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.

Working with us

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

* Your health
* Your finances
* Your family
* Your time at work
* Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you! Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.
New
5d ago

Engagement Manager

Amazon.com, Inc.
Herndon, VA
AWS Engagement Managers seek to understand our customers' needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand a customer's mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other third parties to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution.

You will apply AWS mechanisms to help customers envision strategic goals and requirements. You will use Agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate. You will work to exceed customer expectations by enabling Stakeholders capabilities and increasing cloud adoption.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we're building an environment that celebrates knowledge sharing and mentorship.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work.
WE ARE LOOKING FOR CANDIDATES WITH THE FOLLOWING:

You will be passionate about working at AWS and live our credo of "Work hard. Have fun. Make history." In this role, you will love what you do and instinctively know how to make work fun. You will be willing to take on any challenge and make a significant impact for your customer.

You will enjoy working with the US Intelligence Community to help them envision transformational cloud initiatives. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of customers.

You will deliver mission objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets.

You will ensure goal alignment across Stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.

You will apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.

You are a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.

You have business and financial acumen to manage the scope, timeline, and budget of each individual project.

You are a strategic business partner to help customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms.

You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.

You are able to travel to client sites within the DMV area to deliver professional services as needed.

This position requires that the candidate selected be a U.S. citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

For additional information or to send your resume directly, please email Chris Widmann at widmannc@amazon.com

* 3+ years Project Management / Engagement Management experience managing enterprise-level IT projects, responsible for driving results.
* 2+ year of experience in Agile and project management tool sets (Confluence, Jira, RallyDev, VersionOne, Taiga, etc.) and source code management products.
* Bachelor's Degree or equivalent experience.
* Current, active US Government Security Clearance of TS/SCI with Polygraph

We are looking for a combination of these to compliment this job's basic qualifications. A successful candidate does not need to have all of these.

* Experience supporting National Security mission systems.
* Must be able to represent AWS within the customer's environment and drive discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation.
* Has at least one active project management certification (e.g., APM, CSM, CPO, PMI-PMP, PMI-ACP, PRINCE2)
* Understands the value proposition of the public cloud and has delivered cloud engagements (IaaS, PaaS, Saas)
* AWS Experience and Certifications.
* Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts.
* You are able to balance multiple internal and external stakeholders, and work with these teams to apply strategic thinking to execute.
* Shareable experience managing one or more projects with a combination of 10+ resources, 6+ months, or $250k+ in contract value.
* Demonstrated ability to develop relationships with all levels of stakeholders.
* Outstanding written and verbal communication skills with team members and audiences of all levels. Plans and oversees the preparation and dissemination of project communications.
* Excellent presenter and communicator in both oral and written form in one-to-one and one-to-many forums.
* Understands technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer facing technology.
* Proven success working with teams and executive leadership in a complex enterprise environment as a project manager or program manager.
* Meets/exceeds Amazon's leadership principles requirements.
* Demonstrated ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts.
* 1+ year of experience with US Federal Acquisition Regulations (FAR) and US Government contracting
* 3+ years of experience with the software development life cycle (SDLC).
* 3+ years of experience implementing project management best practices an effective yet pragmatic way across large, complex projects following documented methodologies such as Agile or Iterative development.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Easy Apply
35d ago

Engagement Manager II

Akamai Technologies, Inc.
Reston, VA
**Would you like to impact the digital experiences of millions?**

**Would you like to work with cutting-edge technology?**

**Join our prestigious Professional Services team**

Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.

**Partner with the best**

In this role you will maximize value, retention and growth throughout the customer lifecycle. You will help build, innovate and evolve customers performance and security strategies. Becoming an industry expert, you will find joy in delivering innovative outcomes for customers through trusted relationships, business acumen, and operational focus.

As an Engagement Manager II, you will be responsible for:

+ Being a trusted advisor and owning technical program management while maximizing Akamai's platform value for the customer

+ Being the central contact point for the customer and cross-functional teams to encourage team and account growth

+ Being a technical consultant, helping to achieve the customer's long-term vision for high-quality media and web experiences

+ Partnering closely with sales to educate customers on Akamai's services and build strategic solutions

+ Collaborating with partner teams to streamline service delivery for customers and to ensure team success and efficiency

**Do what you love**

To be successful in this role you will:

+ Have 5 years of relevant experience and a Bachelors degree in Computer Science, MIS, Engineering, or its equivalent

+ Demonstrate experience with account management, customer success, or consulting services in a technical environment

+ Have experience of managing and delivering technical customer projects successfully

+ Demonstrate excellent communication and presentation skills and an ability to build trusting relationships with customers

+ Have knowledge of web performance, web security, application analytics, including technologies such as HTTP, DNS, SSL, TCP/IP

+ Have a basic understanding of development and web infrastructure operations

+ Demonstrate knowledge of online streaming and video game platforms

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.

**Working with us**

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

**Working for you**

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

+ Your health

+ Your finances

+ Your family

+ Your time at work

+ Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

**About us**

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

**Join us**

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.
14d ago

Engagement Manager

Clarabridge
Reston, VA
About the Role:

The Engagement Manager (EM) is part of our Global Professional Services organization and is a high visibility role that plays a vital part in the growth of Clarabridge. As an EM you will be responsible for program delivery across a portfolio of key customers - including collecting business and technical requirements, documenting desired business outcomes, and representing achieved business value to leadership and stakeholder executives. It is the responsibility of the EM to ensure that Clarabridge is delivering value to the customer in accordance with the plan established in the Statement of Work (SOW) as well as throughout the ongoing partnership.

What You'll Do:

* Work with clients to define and document stakeholder's business requirements, understand key business challenges, and develop the customer's vision into a value-based solution.
* Create goal-driven program plans and provide direct oversight of assigned account portfolio throughout customer lifecycle. This includes managing staffing, maintaining implementation plans, identifying risks & issues, and setting clear project & timeline expectations with clients.
* Provide polished and timely client communication and responsive follow through on all issues, actions, and escalations.
* Lead collaboration with Professional Services teams such as Business & Technical Consultants in delivery of insights-driven business recommendations. Support and influence cross-functionally among groups such as Product, Sales, Marketing, Security and Engineering
* Build and maintain multi-level client stakeholder relationships to ensure customer health and help to expand within existing accounts as program needs mature from the delivery of our key offerings.
* Contribute to a growing knowledge network of best practices and methodologies that improve the effectiveness of our team and the information available to our clients.

About You:

* Bachelor's degree with 5+ years of experience in a management consulting, CX, technical account management role, OR a master's degree with 3+ years' experience in a management consulting, CX, technical account management role
* Track record of success in building customer relationships at multiple levels of a clients' organization
* Technical understanding of data integrations
* Experience with data analytics & visualizations
* Strong communication skills including written, analytical, presentation and verbal (English- Must, Foreign Languages- Plus) with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
* Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter
* Passion for solving customer challenges coupled with a commitment to customer experience and satisfaction
* Ability to properly explain technical tasks to non-technical stakeholders
* Ability to multi-task as he/she will be expected to work on multiple engagements/initiatives simultaneously.
* Advanced Microsoft Office Suite skills including Outlook, Word, Excel, PowerPoint. (Project management tools & Jira - Plus)
* Willingness to travel up to 10% or as customer requires
60d+ ago

ServiceNow Engagement Manager

Novo/Scale
Leesburg, VA
Thirdera is seeking a ServiceNow Engagement Manager candidate experienced working with ServiceNow customers, and have proven success estimating and managing scope, schedule and cost. The candidate should have extensive knowledge with ITIL and ServiceNow. The candidate will be fluent with current project management methods (agile, waterfall, etc.) and know when to apply each to specific project needs.
Responsibilities

+ Act as ServiceNow leader and consultant to communicate Thirdera?s unique approach to fulfilling requirements

+ Provide the single point of contact for customer projects, demonstrating exceptional communication and ensuring the highest level of customer satisfaction

+ Coordinate, manage and ensure completion of all project tasks

+ Lead status calls, project meetings, and other client and stakeholder meetings to ensure project outcomes are successfully delivered

+ Establish customer requirements, prepare deliverables, and lead teams to successful delivery in terms of scope, budget, client satisfaction and achievement

+ Provide day-to-day support in a highly cross-functional organization. Be a ?go-to? authority for the functional team on deployments and projects

+ Contribute to the growth of our company by helping to build out collateral, improve existing methodologies, conduct internal training, and develop best practice improvements. Drive continuous improvement of user experience, implementation methodology, and service offerings based on client experiences

+ Travel to customer sites as needed

Qualifications

+ 5-7 years previous experience in an Engagement Manager / Project Manager role

+ Project estimation experience

+ Ability to clearly communicate to both technical and non-technical stakeholders

+ Proven project history maintaining high customer satisfaction in complex environments

+ Working knowledge of ServiceNow and ITIL

+ Proficient with MS Office and other productivity and project management solutions

+ Strong history of problem solving

+ Candidate must be located and eligible to work in the United States

Thirdera is an Equal Opportunity/Affirmative Action employer.

e-Verify notice: Federal law requires Thirdera to verify the identity and employment eligibility of all persons hired to work in the United States. Thirdera will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.Thirdera 215 Depot Court SE, Leesburg, VA 20175 Phone: (571) 262-0980 ? Web: https://www.evergreensys.com ?
60d+ ago

Scribing Solutions Engagement Manager

3M
Montgomery Village, MD

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers.

“At 3M, we want to make sure that everyone, from all walks of life, know they can share their opinions, they're heard, and change is made based on their input.” - Ann Anaya, chief diversity officer at 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You'll Make in this Role

As a Scribing Solutions Engagement Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

  • Provide day to day oversight of the implementation process to clients on 3M HIS Scribing Solutions in conjunctions with other 3M HIS applications.
  • Successfully manage the relationship with the client, vendor and all stakeholders to foster a partnership between all parties.
  • Communicate internal and external messages, enacting as the projects' central point of contact.
  • Client implementation management through process oversight, status updates, and support management.
  • Client consulting by coordinating Technical, Operational, and training assistance to optimize system utilization and efficiency.
  • Client/Executive relationship through liaisons with Sales and client's management team.
  • Coordinate third parties/vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop, communicate and execute a detailed project plan to monitor and track progress
  • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

  • Bachelor's Degree or higher from(completed and verified prior to start) from an accredited institution OR High School Diploma/GED from (completed and verified prior to start) from an accredited institution and a minimum of eight (8) years of experience in healthcare in lieu of the Bachelor's degree education requirement.
  • Five (5) years of Customer Support experience
  • Five (5) years of health care industry experience

Additional qualifications that could help you succeed even further in this role include:

  • Strong communication skills
  • Healthcare dictation/transcription industry experience
  • Proven analytical and problem-solving skills
  • Strong organizational skills
  • Collaborates with other teams and other team members
  • Seeks answers independently
  • Uses curiosity to further knowledge and skills
  • Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
  • Must be able to work independently as well as part of team

Location: Remote, West Coast Preferred

Travel: May include up to 50% travel

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

New
3d ago

Engagement Manager, Federal Government, Google Cloud Professional Services

Google Inc.
Reston, VA
Minimum qualifications:

* Bachelor's degree in relevant technical field or equivalent practical experience.
* 5 years of customer-facing experience, working with executive stakeholders, driving/managing/delivering IT technical implementations, transformation programs, or other initiatives.
* Experience supporting enterprise customers Cloud Professional Services, comparable IT consulting, or program management organizations.
* Ability to pass a U.S. Government background check.

Preferred qualifications:

* MBA or Master's degree in a management, technical, or engineering field.
* 7 years of customer-facing work experience in the Federal Government or Public Sector
* Demonstrated experience in value consulting, proposal development and execution with public cloud providers (i.e. Google Cloud Platform).
* Experience collaborating with channel partners, systems integrators, and third-parties to deliver and manage implementation of high-impact solutions.
* Foundational knowledge in three or more of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, and cyber security.

About the job

Our Professional Services Organization (PSO) in Google Cloud delivers product, strategy, and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

As an Engagement Manager (EM), you will draw on customer-facing skills and technical acumen to help customers successfully adopt Google Cloud products. Your previous experience with services pre-sales, strategy development, cloud infrastructure, program management, enterprise technology and cloud infrastructure implementation will play a critical part in your day-to-day work driving success for our customers.

As EM, you will lead the development of Professional Services engagements with our customers to help drive the successful adoption of Google Cloud. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Kubernetes Engine, BigQuery, Anthos, and our AI/ML capabilities.

As EM, you will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team within Google to help gather requirements, scope engagements, plan and deliver service offerings to accelerate the cloud adoption journey.You will utilize their relationship management, leadership skills, and technical background to effectively communicate at all levels of the organization.

You will also travel approximately 30% of the time.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google's cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

* Accelerate customer adoption of Google Cloud by leading the development of the implementation strategy for Google Cloud Platform Customers.
* Collaborate with Sales and Customer Engineering to capture customer requirements and develop a services strategy for individual accounts and act as the point of contact for services sales in concert with the sales team.
* Collaborate with our PSO Consultants to determine project goals, define success criteria, and create Statements of Work (SOWs) for customer related projects.
* Coordinate with PSO Consultant and other stakeholders to develop staffing, project plans and schedules, including working with external GCP delivery partners as needed.
* Maintain project level oversight and manage exceptions related to timelines, milestones, migration targets and business transformation strategies.
55d ago

Engagement Manager, Federal Government, Google Cloud Professional Services

Google
Reston, VA
Minimum qualifications:

+ Bachelor's degree in relevant technical field or equivalent practical experience.

+ 5 years of customer-facing experience, working with executive stakeholders, driving/managing/delivering IT technical implementations, transformation programs, or other initiatives.

+ Experience supporting enterprise customers Cloud Professional Services, comparable IT consulting, or program management organizations.

+ Ability to pass a U.S. Government background check.

Preferred qualifications:

+ MBA or Master's degree in a management, technical, or engineering field.

+ 7 years of customer-facing work experience in the Federal Government or Public Sector

+ Demonstrated experience in value consulting, proposal development and execution with public cloud providers (i.e. Google Cloud Platform).

+ Experience collaborating with channel partners, systems integrators, and third-parties to deliver and manage implementation of high-impact solutions.

+ Foundational knowledge in three or more of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, and cyber security.

Our Professional Services Organization (PSO) in Google Cloud delivers product, strategy, and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

As an Engagement Manager (EM), you will draw on customer-facing skills and technical acumen to help customers successfully adopt Google Cloud products. Your previous experience with services pre-sales, strategy development, cloud infrastructure, program management, enterprise technology and cloud infrastructure implementation will play a critical part in your day-to-day work driving success for our customers.

As EM, you will lead the development of Professional Services engagements with our customers to help drive the successful adoption of Google Cloud. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Kubernetes Engine, BigQuery, Anthos, and our AI/ML capabilities.

As EM, you will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team within Google to help gather requirements, scope engagements, plan and deliver service offerings to accelerate the cloud adoption journey.You will utilize their relationship management, leadership skills, and technical background to effectively communicate at all levels of the organization.

You will also travel approximately 30% of the time.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google's cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

+ Accelerate customer adoption of Google Cloud by leading the development of the implementation strategy for Google Cloud Platform Customers.

+ Collaborate with Sales and Customer Engineering to capture customer requirements and develop a services strategy for individual accounts and act as the point of contact for services sales in concert with the sales team.

+ Collaborate with our PSO Consultants to determine project goals, define success criteria, and create Statements of Work (SOWs) for customer related projects.

+ Coordinate with PSO Consultant and other stakeholders to develop staffing, project plans and schedules, including working with external GCP delivery partners as needed.

+ Maintain project level oversight and manage exceptions related to timelines, milestones, migration targets and business transformation strategies.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy (https://careers.google.com/eeo/) and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .
55d ago

Donor Engagement Manager

Build
Arlington, VA
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Organization Profile:
Founded in 1999, BUILD's mission is to use entrepreneurship to ignite the potential of youth in under-resourced communities and equip them for high school, college and career success. BUILD's unique program offers students a four-year entrepreneurship experience designed to develop 21st Century Skills and motivate student engagement in school. Starting in 9th grade, BUILD students work with their peers and community mentors to develop business ideas, pitch to funders and launch real businesses. As students journey through high school and continue to grow their businesses, BUILD helps them explore college and career options, and assists students with the college application process. Entrepreneurship is the hook - college, career, and life success are the goals.

BUILD currently serves approximately 2,000 high school students annually at programs located in the San Francisco Bay Area, Washington DC, New York City and Boston.

Our Culture:
BUILD believes in the potential of every student and is dedicated to breaking down the educational, economic and social barriers that stand in the way of their long-term success. The remarkable young men and women whom we serve are at the center of everything we do. We are intentional about our culture so that we can best support them. Our culture thrives by embracing diversity, equity and inclusion, including cross-cultural understanding. We work in a collaborative environment where flexibility, creativity and an entrepreneurial spirit are encouraged and celebrated. Kindness, empathy and respect are at the forefront of the way we treat each other, our students, our teachers and our supporters.

Position Summary:
BUILD is currently seeking an experienced Donor Engagement Manager to maintain and grow a 100+ constituent portfolio of individual donors. The Donor Engagement Manager (DEM) will build relationships with new donors and cultivate relationships with existing BUILD donors through in-person meetings, site visits, increasing levels of program engagement and written and verbal communications. In addition, the DEM will provide leadership, direction, and coordination to strengthen and expand the pipeline for BUILD's major gift efforts. This position is a member of the National Development Team and reports directly to the National Director of Philanthropy.

Position Responsibilities:
The DEM will be a key member of the National Development Team during a time of significant organizational growth, including helping the organization raise $15M towards our growth campaign over the next three years. By the end of year two, the DEM will be expected to manage a $500,000 portfolio. The DEM will have specific responsibility for the following areas:

  • Works with the Director of Philanthropy to formulate annual plans and strategies for achieving the DEM's annual goals

  • Plans, develops, and oversees the implementation of creative stewardship and engagement strategies for donors

  • Manages a portfolio of donor prospects, developing and implementing plans for cultivation and solicitation of these prospects in collaboration with National & Regional board members, appropriate volunteers, agency directors and development managers.

  • Uses moves management processes for tracking the cultivation and solicitation of gifts relative to all initiatives, including strategy, gift level, solicitation time frame, specific time frame and solicitor

  • Orchestrates appointments, either for personal solicitation or for solicitors, volunteers and/or board members to meet with prospects for major gifts

  • Actively expands the prospective donor base through prospect identification and research

  • Directs acknowledgement of major donors by board and staff, as appropriate

  • Works as a development team member to promote positive work environment

  • Assists in other development projects as directed

  • Passionate commitment to BUILD's mission, vision, and strategic direction

  • Minimum of 6 years of fundraising from individual donors cultivating, soliciting, and stewarding a diverse portfolio of four, five, & six figure gifts

  • Successful background of crafting, refining and/or managing a well-respected brand across a variety of communications platforms

  • Exceptional interpersonal and communications skills; including the ability to develop and strengthen internal and external relationships and serve as a compelling spokesperson for BUILD in person and through a variety of mediums

  • Ability to thrive effectively in a creative, dynamic, deadline-driven environment with humor

  • Excellent project and process management skills and attention to detail

Successful candidates will demonstrate the following competencies and Core Values through a combination of previous education/work experiences:


Competencies:

  • Persuasive Communication: Plan and deliver oral and written communications that make an impact and persuade their intended audiences

  • Interpersonal Skills: Consistently work in a collaborative way to garner support and consensus across a variety of teams and to connect with individuals across the organization

  • Strategic Thinking: Take into account and analyze various points of view/relationships and pieces of data to form a perspective appropriate to a particular context/network. Translate business strategy into clear objectives and tactics at the program/department level.

  • Takes Initiative: Capacity to see an issue and work towards rectifying it without waiting for instruction to do so


BUILD's Core Values:

  • Keep Students at the Center - As BUILDers, we hold an unwavering passionate commitment and belief in the power and potential of youth. Our organization exists to serve students. We seize each opportunity to contribute to the foundation of knowledge, skills, and networks from which students can build extraordinary lives. Our operating principles and decisions focus on what is in the best interest of our students.

  • Bring the Spark - As BUILDers, we excel in the entrepreneurial Spark Skills that we teach our students - Communication, Collaboration, Problem Solving, Innovation, Grit and Self-Management. We communicate through transparent and honest dialogue. We cherish teamwork, tenacity, and thinking outside the box. We demonstrate a relentless pursuit of excellence and approach work with a positive can do attitude. When we bring the spark we achieve great things together, and we model the way for our students.

  • Bridge Communities - As BUILDers, we develop and foster relationships in service of creating access and opportunities for our students, staff, and stakeholders. We value all who come to the table as partners to maximize our collective impact. By connecting the communities in which we work, we build empathy, equity, and social capital.

  • Promote Diversity and Social Action - As BUILDers, we understand that Diversity, Equity and Inclusion matters, but what matters even more is Action. We strive to create equity of voice, access, influence and power across lines of difference - both in and beyond BUILD, specifically for groups that have been historically denied social and economic justice. If we are not part of the solution, then we are part of the problem. We welcome, celebrate, and embrace the unique expressions and contributions of us all - our backgrounds, race, ethnicity, gender, language, sexual orientation, and social class.


Position Details:

  • Full Time/Exempt
  • Location: Applicants must be located in the Boston or San Francisco area or be willing to relocate. The role functions mostly remote with the option for in person work at one of our BUILD office spaces. BUILD is currently operating entirely virtual through November 1, 2021 in response to the COVID-19 health crisis.

  • Occasional extended travel (3-5 days) to remote sites is required during the year, as particular training and support needs arise. Work-related travel beyond the normal commute will be reimbursed.


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Average Salary For an Engagement Manager

Based on recent jobs postings on Zippia, the average salary in the U.S. for an Engagement Manager is $117,368 per year or $56 per hour. The highest paying Engagement Manager jobs have a salary over $163,000 per year while the lowest paying Engagement Manager jobs pay $84,000 per year

Average Engagement Manager Salary
$117,000 yearly
$56 hourly
Updated October 20, 2021
84000
10 %
117000
Median
163000
90 %

Highest Paying Cities For Engagement Manager

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
Washington, DC
$140,042
$67.33
New York, NY
$138,354
$66.52
San Francisco, CA
$128,046
$61.56
Arlington, VA
$127,299
$61.20
Stamford, CT
$121,868
$58.59
Philadelphia, PA
$120,915
$58.13

5 Common Career Paths For an Engagement Manager

Senior Project Manager

Senior project managers are experienced employees assigned to oversee a specific project in the organization. They manage the project from conception to execution. They are onboard the project from the ideation phase, providing valuable insights to ensure the success of the project. Senior project managers are also in charge of managing the budget, ensuring that the expected timelines are followed, adjusting strategies when needed, and guiding project team members. It is important for senior project managers to be good leaders and communicators. They should be able to balance the interests of all the stakeholders involved in the project. They should have good interpersonal skills and decision-making skills.

Senior Manager

A senior manager is responsible for directing the overall efficiency of business operations. Senior managers monitor the performance of the staff, improve operational strategies, identify business opportunities, allocate budgets and resources, present reports to senior management, set goals to drive results on increasing the company's revenues and profitability. Senior managers must coordinate with various operations departments to maintain good feedback for the company, meeting client's expectations, and delivering the best results. They should have excellent communication and leadership skills to handle team members, as well as managing their needs and concerns.

Senior Engagement Manager

A senior engagement manager fosters positive relationships with customers, who make the company's primary contact point. They help each client to schedule projects effectively and implement services. Besides preparing project performance reports and working with sales team members to create new businesses, senior engagement managers also ensure the sales team meets all the contract terms and conditions. Furthermore, senior engagement managers note all the cross-selling and up-selling market opportunities and quickly and efficiently handle customer complaints.

Program Director

Program directors are employees who oversee all aspects of a specific program in the company. They usually work in nonprofit organizations or are assigned to a department doing corporate social responsibility activities. Program directors ensure that the program is in line with the company's goals. They also ensure that the resources assigned to the program are properly managed and that all finances are accounted for. They create strategies to ensure the success of the program and communicate these to everyone involved. They lead the implementation and evaluation of the program.

Client Engagement Manager

A client engagement manager is responsible for managing client accounts and keeping long and healthy relationships with business partners. Client engagement managers research the current market trends to execute effective marketing plans, boosting the company's and clients' brand image to various platforms, and generating more revenues and profits for the business to support operational functions. They also identify business opportunities for the company's growth, meeting client demands, and solving account project discrepancies. A client engagement manager must have excellent communication and organizational skills, especially on coordinating with the clients and updating them on brand progress and deliverables.

Illustrated Career Paths For an Engagement Manager