Top Engagement Manager Skills

Below we've compiled a list of the most important skills for an Engagement Manager. We ranked the top skills based on the percentage of Engagement Manager resumes they appeared on. For example, 11.9% of Engagement Manager resumes contained Project Management as a skill. Let's find out what skills an Engagement Manager actually needs in order to be successful in the workplace.

The six most common skills found on Engagement Manager resumes in 2020. Read below to see the full list.

1. Project Management

high Demand
Here's how Project Management is used in Engagement Manager jobs:
  • Examined and analyzed future growth projections and pricing models, organizational composition, project management, and software development methodologies.
  • Leverage leadership and project management expertise with strong business partner relationship attributes to efficiently manage diverse initiatives across multiple organizations.
  • Develop and maintain project management methodology, project standards and templates to ensure successful system and technology implementations.
  • Applied expert writing skills and project management talents ensuring all escalation activities were well communicated and managed effectively.
  • Display strong experience in overcoming organizational challenges of transitioning to agile methodology from traditional project management and development.
  • Asked to meet existing business needs providing project management services while contributing to emerging consulting services growth objectives.
  • Utilized previously acquired corporate experience and achievements to perform all phases of financial analysis and project management.
  • Project Management Consulting / Training Led account assessments, determined requirements, developed and presented all proposals.
  • Handled community impact project management including project /event planning, budget monitoring, and contract negotiation.
  • Managed/mentored technical and project management consultants on architecture, project management and delivery process best practices.
  • Created project management process with project templates and training documentation to help facilitate best practices.
  • Account and project management services to Fortune 500 clients for corporate performance management improvement initiatives.
  • Turned around staff performance by providing coaching on project management, prioritization, and communication.
  • Influence and provide options while providing thought leadership to sponsors/stakeholders in solving program/project management requests.
  • Position was a combination of Account Management and Project Management combined into one position.
  • Mentored staff in methodology and consulting excellence and encouraged project management best practices.
  • Oversee program and project management of strategic Employee Engagement and Communication global initiatives.
  • Performed engagement and project management, business analysis and solutions architecture functions.
  • Provided project management leadership to direct and matrix staff for international projects.
  • Project management and liaison between Property managers and Verizon.

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2. Service Delivery

high Demand
Here's how Service Delivery is used in Engagement Manager jobs:
  • Collaborated with account managers and service delivery teams to integrate customer technology requirements into proposal template and secure AS delivery approval.
  • Planned and managed consulting engagements with a middle-market focus, with emphasis on e-commerce service delivery.
  • Collaborated with service delivery partners to ensure involvement of the most skilled and cost effective participants.
  • Managed vendor relationships, establishing service agreements with vendors to guarantee product and service delivery.
  • Improved service delivery efficiency, profitability and customer satisfaction by streamlining account services.
  • Designed and implemented service delivery procedures to meet service level agreements.
  • Developed effective operational policies and procedures that improved service delivery quality.
  • Functioned as liaison between sales team and service delivery organization.
  • Led the service delivery which encompassed complete engagement management.
  • Shared knowledge to develop professionally and enhance service delivery.
  • Managed end to end service delivery of consulting engagements.
  • Managed relationships and service delivery for customers.
  • Provided support to the sales process through sales calls, proposal development, customer and industry presentations, and service delivery.
  • Acted as Liaison and managed service delivery expectations with Key Stakeholders, Developed & Managed Project Plan through the transition phase.
  • Interacted with customer executives and middle management and be a point person for service delivery.
  • Guide the entire sales life cycle from opportunity identification to closure and service delivery.
  • Ensured consistency in service delivery by the entire team to drive contract outcomes.
  • Track and oversee all service delivery metrics by account.
  • Managed external client relationship and internal, matrixed team responsible for application development and ongoing service delivery.
  • Developed client impact assessments that streamlined the service delivery process and led to cost efficiencies.

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3. Strategic Plan

high Demand
Here's how Strategic Plan is used in Engagement Manager jobs:
  • Developed company strategic plans for professional services with focus on delivery of customer risk mitigation and relationship management implementations.
  • Managed design, strategic planning and development of multiple Workday cross-functional projects from initiation to deployment phases.
  • Managed team of consultants delivering process re-engineering, strategic planning/implementation, and change management consulting services.
  • Worked closely with account managers developing strategic plans to increase sales penetration.
  • Provide strategic planning and project and program leadership for customer engagements.
  • Conducted customer analyses with a focus on alignment with the company's overall strategic plan and prioritizing the most lucrative opportunities.
  • Facilitate the development and execution of the Emergency Services (ES) strategic plan and management of ES for the region.
  • Developed an annual strategic plan that included segmenting different revenue streams and developing fund raising tactics and goals per segment.
  • Provided clear and effective implementation of strategic objectives and policies in accordance with the company's strategic plans.
  • Provided strategic planning and support for MGM's employee programs to influence culture change and promote inclusive work.
  • Utilized this information to develop a strategic plan for support and training for the staff within the division.
  • Understand the client's product line and Business and strategic plans and provide solutions with our offerings.
  • Provided executive leadership, strategic planning, technology implementation and support for $2B annual business.
  • Drive operational success, track revenue run rates and develop strategic plans for increasing year-over-year growth.
  • Developed and implemented strategic plans to strengthen membership and campus standing at over 320 universities.
  • Account Management: Managing strategic planning for the firm in the San Francisco Bay area.
  • Crafted a five-year strategic plan for a global automaker's Human Resource Information Systems.
  • Applied systematic strategic planning and analysis tools and processes to maximize results.
  • Ensured IDLG activities are in line with their five year strategic plan.
  • Developed strategic plans to be implemented by staff and assistant.

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4. Client Relationships

high Demand
Here's how Client Relationships is used in Engagement Manager jobs:
  • Maintained overall responsibility for implementations, client relationships, risk mitigation, client staff training, and organizational change.
  • Maintain strong client relationships by delivering enhanced system functionality to accommodate ever changing client needs.
  • Provided project status and reporting to clients and manage client relationships and stakeholders expectations.
  • Managed client relationships and expectations from projects to overall digital strategy.
  • Manage the sale and delivery of Professional Services and develop and maintain executive client relationships with central mid-west clients.
  • Project manager responsible for maintenance of multiple client relationships at banking organizations of varying size throughout the United States.
  • Defined the key objectives as enhancing client relationships, turning around problematic or dormant alliances and deepening account penetration.
  • Oversee and ensure quality delivery of all projects within region, manage client relationships and related resource issues.
  • Managed client relationships from project and contractual perspectives and acted as client s main point of contact.
  • Turned around several failing client relationships by exceeding client's expectations which increased business and revenue.
  • Managed client relationships and all initiatives for several large, e-commerce, B2B and intranet applications.
  • Established presence in 10 critical client relationships and influenced $1 M in sales pipeline.
  • Manage client relationships and engagements in support of a reorganized health care focused vertical.
  • Establish and develop client relationships in order to ensure client satisfaction.
  • Manage and grow assigned area of business and client relationships.
  • Owned P&L, strengthened client relationships, achieved growth from $8M to $14M in two years.
  • Maintained and managed client relationships by ensuring on time high quality solutions and value-added deliverables.
  • Manage client relationships and expectations across multiple accounts; identify account revenue growth opportunities.
  • Defined deliverables, managed client relationships and expectations.
  • Expanded existing client relationships to help upsell their annual service, driving +$450K of incremental revenue.

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5. Customer Service

high Demand
Here's how Customer Service is used in Engagement Manager jobs:
  • Facilitate specialized course for supervisory and management team to reinforce selection and retention strategies and improve customer service.
  • Provided e commerce consultation, technical support and problem solving while maintaining excellent customer service standards.
  • Respond to escalated customer service issues initiated by customer or customer delivery team.
  • Led a 6-month aftermarket service transformation for aerospace manufacturer to improve customer service.
  • Improved coordination between demand management, customer service, and production planning/scheduling.
  • Conducted customer service training classes to improve customer and worker satisfaction.
  • Maintain quality customer service with donors and other college relationships.
  • Provide exceptional customer service to develop and sustain loyal customers.
  • Provide customer service to existing customers.
  • Provide leadership for implementation of project cross-functional team programs between disparate groups of sales, delivery, engineering and customer service.
  • Designed and implemented process solutions to achieve significant gains in customer service, change request management, implementation, and deployment.
  • Support project team members to ensure success of individuals as well as the success of projects while maintaining customer service focus.
  • Managed consumer cases, outreach, customer service, transfer calls, scheduled appointments, admitted patients and handled patient accounts.
  • Act as key the escalation point for support and service issues, and have been commended for superb customer service.
  • Lead a team of customer service driven technicians and coordinators focused on efficiency and speed to resolution.
  • Ensured the seamless management of events through high levels of customer service for top Microsoft VP Stakeholders.
  • Manage the customer service operation, which deals directly with customers being the first point of contact.
  • Scheduled weekly 300 associates ensuring expense / profit targets achieved, while still delivering exceptional customer service.
  • Managed customer service and provided public relations support for the MDX Cash Back Toll Dividend Program.
  • Hire, train and develop customer service representatives to ensure knowledge and skill set growth.

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6. Business Requirements

high Demand
Here's how Business Requirements is used in Engagement Manager jobs:
  • Analyzed and sized new business requirements while assisting the customer in optimizing cost-effective solutions as standard or customized projects.
  • Managed customer expectations through completing critical path and dependency analyses that help drive business requirements to successful outcomes.
  • Worked closely with clients on business requirements/system configuration to ensure that system meets their business need upon implementation.
  • Managed client implementations, analyzed business requirements, designed applications and processes, and built the application.
  • Ensured business requirements were identified, solutions defined and policy / rules established.
  • Mapped current workstation platform to aggregate business requirements and constructed use cases.
  • Discussed business requirements and developed technical implementations based on business needs.
  • Manage creation of business requirements and overall communication with client.
  • Created professional service solutions to meet customers' business requirements.
  • Gather initial technical and business requirements for services solutions.
  • Managed cross functional teams to determine business requirements.
  • Create and implement business requirements for user application.
  • Managed business requirements and expectations.
  • Worked with test leads to import and map test cases to business requirements using the Test Director tool.
  • Work with client(s) operational and IT teams to translate business requirements to functional requirements.
  • Worked with test leads to identify and document business requirements in the Test Director tool.
  • Gathered business requirements, analysis, design, configure metadata, dashboard and reports.
  • Managed a team to perform business requirements gathering for a State agency.
  • Lead workshops, business requirements gathering, benefits qualification/quantification and overall application design.
  • Consulted with Apache to gather necessary business requirements a produce application wireframes.

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7. Analytics

high Demand
Here's how Analytics is used in Engagement Manager jobs:
  • Delivered solution included multiple dashboards visualizing both summary and detailed client and account metrics and analytics leveraging Microsoft SSIS technologies.
  • Channel Strategy Management - Analytics As Program Manager and Integrator analyzed legacy, FileMaker Pro dashboard system.
  • Executed on multiple online advertising plans including creative development, production, trafficking and analytics.
  • Assigned as Project Manager for Hillside Service Solutions projects related to efficiency and procedural analytics.
  • Provide end-to-end ownership of analytics solutions from inception through to maintenance of deployed solutions.
  • Launched Business Analytics tech-talks program to evangelize new technologies.
  • Created new Predictive Analytics solution in Legal Spend Management.
  • Performed multidisciplinary research across business intelligence, analytics, optimization (A/B testing), and Voice of the Customer data.
  • Command an understanding of patient data analytics including market sizing, source of business, adherence, patient pathways and targeting.
  • Own data science component of the analytics platform for Cisco IoT offering to stadiums including handling data analysis in real time.
  • Managed a high volume of email communications: template creation/coding, content creation, audience selection, testing, and analytics.
  • Create and implement analytics process to ensure all digital initiatives are measurable, optimized and meeting the organization's objectives.
  • Provide expert guidance on client s data strategy, analytics, reporting needs, and next best technology.
  • Design and Architect sales analytics data marts and sales dashboards across all the major brands at AbbVie.
  • Create and present weekly decks that summarize company's Facebook Insights, Twitter Analytics and traffic data.
  • Worked as the project manager for development of a BI & Analytics platform for BFS clients.
  • Market leader in analytics, statistical software and data management with a global presence across industries.
  • Completed the firm's rigorous training and certification program on predictive analytics and data mining.
  • Redesigned CRA's excel and analytics training program and led course instruction for entire business unit
  • Web Analytics from $0/month to $4.1 million/month in revenue under management in 2009.

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8. Business Development

high Demand
Here's how Business Development is used in Engagement Manager jobs:
  • Gained a decade of leadership experience in client engagement, business development and delivery management for fortune 500 client engagements.
  • Provided engagement management expertise to project teams, enhanced alliance partnerships, and served on business development proposal teams.
  • Participated in business development calls and client presentations for the risk advisory practice.
  • Performed design and programming and provided project management and business development support.
  • Involved with strategic/operations initiatives such as strategic planning and business development.
  • Created New Business Development and garnered lead generation for Central Region.
  • Fostered strategic relationships with senior client leaders for future business development.
  • Conducted business development activities for Citibank accounts on a worldwide basis.
  • Created policies and procedures for effective management and business development.
  • Involved in delivery operations, marketing and business development.
  • Collaborate in marketing, networking and business development.
  • Reported to Director of Business Development.
  • Support business development activities e.g.
  • Update and maintain Cost Avoidance Case Study Portfolio and manage content to effectively support new business development presentations for prospective clients.
  • Collaborate with and advise business development and capture management teams to create business development plans and assist in RFP responses.
  • Executed recruitment and business development strategies and field partner education, successfully signing on new partners and growing existing ones.
  • Direct the creation of and ensure accurate preparation, distribution, and tracking of marketing and business development communications.
  • Managed project and client P&L, business development, client relationships, and strategic consulting.
  • Exceeded goal for new and existing business development by 100%, securing $1M in revenue.
  • Lead brand equity, product marketing, merchandising, business development, training and training development.

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9. Infrastructure

high Demand
Here's how Infrastructure is used in Engagement Manager jobs:
  • Resolved numerous technical as well as political issues relating to standardizing five distinct corporate North American IT infrastructures.
  • Managed the technical relationship and support infrastructure with Cadence System-on-Chip Spectrum group and other strategic customers worldwide.
  • Project managed numerous data center migration engagements for migrating clients from internal infrastructure to managed hosting solutions.
  • Conducted monthly infrastructure incident reporting reviews developing metrics and summary executive reporting based on incidents occurred.
  • Reviewed infrastructure capacity, application development, and systems alignment with the divisional business goals.
  • Introduced Agile methods for an information infrastructure supplier developing a new service management application.
  • Developed Stakeholder Management plan and Communications Plan for technical infrastructure solution across application.
  • Developed business case for sourcing alternatives for technology infrastructure and systems.
  • Developed Lotus Notes Database used to track infrastructure projects worldwide.
  • Gathered IT infrastructure requirements from engineers and implemented cross-functional initiatives.
  • Led technology and infrastructure efforts across international projects.
  • Coordinated build-out of $3 million dollar Off-shoring subsidiary focusing in areas of building construction, technology infrastructure and human resources.
  • Established infrastructure service model made up of IT help desks, application hosting, solution architecture services, and network management/administration.
  • Program and Engagement lead for Infrastructure Services in support of $20M portfolio and over 20 clients in Retail Sector.
  • Set up infrastructure, recruited participants, and ensured their compliance with hardware, software, and legal requirements.
  • Provided maintenance (L3) support for application enhancements, infrastructure, system security, and database upgrades.
  • Extended site features, made infrastructure enhancements to keep the trading site ahead of its competition in Europe.
  • Provided strategic management of infrastructure for various business teams within the Imaging and Printing Group (IPG).
  • Developed the metrics for infrastructure investment justification resulting in projects totaling greater than $8M.
  • Involved in the sizing and capacity planning and the Business Objects Infrastructure installation processes.

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10. Professional Services

high Demand
Here's how Professional Services is used in Engagement Manager jobs:
  • Cultivated, developed, lead, and managed professional services engagements including both, customized and packaged consulting services.
  • Provide professional services supporting specialized deployments resulting in smooth, well-coordinated projects which meet targeted go-live dates.
  • Managed professional services engagements and worked with hardware sales personnel in defining and proposing professional services.
  • Delivered on-time, on-budget project execution and project team management, enhancing Professional Services practice.
  • Managed delivery of professional services including completion of milestones, escalations and change control processes.
  • Drive sales of SAP SuccessFactors HCM Cloud-based Professional Services and development of implementation execution strategies.
  • Prepared and delivered written Statements of Work and Estimates for development and professional services.
  • Managed Professional Services engagements for, network security, performance testing and technology assessments.
  • Support 17 Sales Territory Managers across North America to deliver Professional Services solutions.
  • Prepare and deliver professional services related to technology deployment and strategy consulting.
  • Project scope included both software development projects and professional services/consulting engagements.
  • Recommend professional services solutions to optimize clients' workforce management implementations.
  • Led 10 Solution Architects/Developers delivering Professional Services projects to clients.
  • Manage professional services engagements and provide account management activities.
  • Administered OpenAir Professional Services Automation software time tracking system.
  • Educated customers on company's professional services capabilities.
  • Boosted the professional services overall area performance.
  • Managed hundreds of unique professional services engagements.
  • Supported professional services team for the Federal government vertical market, consisting of 28 consultants and a $1.2M quarterly quota.
  • Managed team of professional services engineers responsible for design and development of client portal and integration of third party content.

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11. Process Improvement

high Demand
Here's how Process Improvement is used in Engagement Manager jobs:
  • Partnered with business client and leadership to train and facilitate process improvements to optimize operational performance and drive call center initiatives.
  • Developed a brand new company offering around Operational Excellence/Six Sigma Process Improvement, in the Collaboration/Contact Center space.
  • Analyzed requirements, then recommended and selected software solutions for business process improvements and business continuity/disaster recovery planning.
  • Project Manager * Led service management programs and developed executive presentations for process improvements at Northwestern Mutual.
  • Tracked and reported quality metrics with recommendations for ongoing process improvement and communication of HEDIS data.
  • Drive maintenance process improvement initiatives and coordinate internal activities in support of product delivery.
  • Company focused on offering software and business process improvement based on critical chain principles.
  • Establish and implement process improvements and collaborate on resolution of work process problems.
  • Championed business process improvements as Chairman of Software Engineering Process Group.
  • Conducted operations reviews and business process improvement for four mid-sized companies.
  • Assess client capabilities, provide documentation and manage process improvement.
  • Manage key operational business functions and lead process improvement initiatives.
  • Coached seven Engagement Specialists in process improvement and leadership development.
  • Established continuous process improvement at all levels in organization.
  • Facilitated process improvement that increased productivity 20 %.
  • Provided Process Improvement and Issue Resolution procedures.
  • Utilized process improvement techniques on projects.
  • Developed processes for tracking process improvements.
  • Direct the firm s process improvement efforts that help create superior business results.
  • Identify and implement process improvements based on best practices and industry standards.

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12. RFP

high Demand
Here's how RFP is used in Engagement Manager jobs:
  • Developed methodologies for project management, software selection, cost recovery and RFP analysis.
  • Assisted sales people in Request for Proposals (RFP) and scheduling Subject Matter Experts (SME) for sales engagements.
  • Managed RFP process for employee engagement surveys, including determining scope of work, goals, outcomes measurement and vendor relationships.
  • Evaluated outsourcing solution providers, costs, and technology processes of each vendor as part of an RFP process.
  • Led all phases of proposal development to produce on-time results precisely complying with RFP, RFI and RFQ requirements.
  • Identify business opportunities within the customer organization and assist with RFP's, RFQ's, and MSA's.
  • Authored high impact service proposal (RFP/Q/I) responses, conducted contract negotiations and developed opportunity with partners.
  • Develop client SOW and RFP responses that resulted in winning pricing strategies.
  • Identify and qualify commercial, civilian government RFI, RFP for response.
  • Developed SOW, RFI and RFP for both existing and new accounts.
  • Engaged on an RFP response to the Cloud initiative at BCBSM.
  • Write and present proposals and RFP responses for outsourcing projects.
  • Delivered RFP responses of $100M TCV or higher.
  • Created the project proposals and led the Contract bidding, RFP, RFQ and SOW.
  • Attend RFP Q&A conference calls to answer questions and issues we would have.
  • Write business proposals, SOW's & respond to RFP's.
  • Attend RFP Q&A calls to address any questions.
  • Scoped projects to create SOW and respond to RFP's.
  • Review RFPs and other requirement documents to develop kickoff materials, proposal schedule, outline, compliance matrix and writing templates.
  • Led sales projects with IBM & Sun Micro Systems ensuring on-time RFP s and RFI s development and delivery.

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13. CRM

high Demand
Here's how CRM is used in Engagement Manager jobs:
  • Designed and delivered change management consulting for CRM implementation to a $5B pharmaceutical company.
  • Generated a CRM/KM/EBPP sales pipeline that exceeded $23.5M by working with EDS Sales Teams and Alliance Partner sales resources.
  • Manage all aspects of marketing automation implementations, campaign strategy, marketing asset management, and CRM Integration.
  • Led several key projects including integration with Oracle CRM Tool for web application with 3,000 active users.
  • Developed and deployed a proof of concept in Dynamics CRM in a telecommunications company in Jamaica.
  • Integrated Portal with systems like Agile PLM, Learning Management System (LMS), CRM.
  • Establish overall responsibility for the engagement and become the single point of contact (CRM).
  • Created and maintained training materials and processes surrounding JobDiva, Ascent's ATS/CRM tools of choice.
  • Determine the appropriate governance for the engagement and obtain stakeholders' buy-in (CRM).
  • Direct Web, Digital Marketing, CRM, and Email and Marketing Automation programs.
  • Aggregated assets to fulfill content for collateral and building the client's CRM library.
  • Led the vendor selection, negotiation, and implementation of CRM on smart phones.
  • Lead data management services (DMS) project during CRM implementations.
  • Tracked user retention and engagement through CRM tools.
  • Managed Microsoft's largest Federal CRM 2011 development.
  • Lead analysis for CRM and E-mail Marketing system.
  • Functioned as practice/engagement manager on multiple CRM-Analytics implementation projects.
  • Identify strategic programming and finical partnerships with in the communities Implemented a new CRM for our organization known as Sales Force.
  • Designed and implemented a CRM platform for a team of 115 associates currently undergoing implementation at the corporate level.
  • Leverage expertise within the eDiscovery industry best practices, PM and CRM and team building skills.

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14. Healthcare

high Demand
Here's how Healthcare is used in Engagement Manager jobs:
  • Developed consultative relationships with senior level managers and executives at clients in the pharmaceutical/healthcare industry, which led to future opportunities.
  • Applied healthcare domain expertise to transform research findings into implications and presented actionable recommendations for high-profile business decisions.
  • Project management of offshore/onshore development teams for delivery of custom software applications for the healthcare and financial industries.
  • Recruited and trained healthcare audit professionals.
  • Lead project manager on multiple software implementations for Fortune 100 companies in the financial, healthcare, and entertainment industries.
  • Presented to healthcare executives across the United States to discuss partnering with CST and working to build new relationships.
  • Design and present proposals for healthcare IT departments across America resulting in new accounts for the company.
  • Prepared a comprehensive business plan for the Healthcare Practice, including marketing, financial and operating plans.
  • Conducted primary interviews with healthcare professionals at 40+ major medical conferences (e.g., ASCO).
  • Maintained a stellar record of advising healthcare plans, providers, and other Fortune 500 companies.
  • Awarded an eight-year, $924M opportunity in the Healthcare Industry in Manhattan, NY.
  • Managed program and project management teams of over 50 FTE's within the Healthcare vertical.
  • Generated and maintained healthcare market client list for New York, New Jersey and Connecticut.
  • Tapped to steer high profile merger and integration of 2 top-tier healthcare industry clients.
  • Streamlined AMN Healthcare's ISO stock option grant accounting, reporting and administration.
  • Worked primarily with financial, automotive, insurance, and healthcare industries.
  • Directed management and technical consulting teams with focus on the Healthcare vertical.
  • Keep up-to-date on area healthcare issues and opportunities for program growth.
  • Developed marketing brochures (collateral) for the Healthcare Practice.
  • Managed audit engagements and audit professionals for the Healthcare Practice.

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15. Business Units

average Demand
Here's how Business Units is used in Engagement Manager jobs:
  • Facilitated working sessions to obtain buy-ins on the business technology recommendation and plan from multiple client business units.
  • Conduct analysis and identify strategic opportunities to reach savings objectives across business units.
  • Provide status reporting and issue resolution for assigned business units.
  • Assist business units with identifying special requirements.
  • Worked with Business Units (BU) to identify and move their time & material contracts to managed services.
  • Led and coordinated activities to develop common processes for multiple functional groups across all 3 business units.
  • Worked across all business units that required Network skills within DELL Korea.
  • Acted as the primary direct interface between business units and international vendors.
  • Created transfer playbook to allow rapid scale-up of effort across business units.
  • Act as a resource for the business units.
  • Assist Business Units through all phases of the project lifecycle.

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16. HR

average Demand
Here's how HR is used in Engagement Manager jobs:
  • Provide delivery oversight of strategic accounts, programs and projects while managing divisional portfolio through monitoring of profitability and performance.
  • Identified $25M run rate savings opportunity with 1 year payback period through semiconductor fab consolidation for major electronics manufacturer.
  • Exceeded client expectations through superior implementation, delivery and management of Agile training engagements for high profile clients.
  • Provided supervision to Citizen Action AmeriCorps members deployed into service at multiple community based organizations throughout metro Atlanta.
  • Demonstrated leadership through changing within the global Accenture community to embrace the Microsoft platform and advocated Microsoft technologies.
  • Accelerated Implementation Models * Developed specialized models and process to support professional HR implementation - consulting services.
  • Led and directed large-scale organization change efforts impacting multiple levels of stakeholders throughout multiple businesses and industries.
  • Act as an escalation point and expedite resolution of key issues through cross-functional collaboration and executive engagement.
  • Secured agreement from executives across three functional silos combining centers to reach world-class quality and customer service.
  • Designed and implemented company-wide recognition strategy; three-tiered approach with heavy emphasis on everyday recognition and appreciation.
  • Design informative, engaging and interactive presentations through the utilization of real-time polling and response solutions.
  • Develop and maintain positive relationships with key customer stakeholders through weekly status presentations and informal meetings.
  • Managed supply chain management software client engagements from sales hand-off through implementation and into support.
  • Developed and introduced a new product service offering through partnership with major technology provider.
  • Partnered with HR leaders and cross-functional councils to assess culture-related gaps and opportunities.
  • Perform capacity planning through regular reviews of bandwidth reports and system capacity reports.
  • Lead HR process improvement initiatives and special projects and/or training initiatives.
  • Managed projects locally and internationally, from conception through release.
  • Solicit customer feedback through user satisfaction surveys on issue resolution.
  • Achieve monthly acquisition targets through business planning and execution.

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17. PMO

average Demand
Here's how PMO is used in Engagement Manager jobs:
  • Update Engagement Management Process documentation as needed as PMO Work Management Tools is updated and/or processes redefined.
  • Implemented change control processes in compliance with corporate PMO standards and methods with customer, stakeholders, legal and senior management.
  • Worked with MCS business leaders on PMO business value, project portfolio risk, performance management, and budget forecasting.
  • Worked with senior leadership to incorporate improved architecture, budgeting, and delivery processes into the formal PMO methodology.
  • Advanced PM Training, Portfolio Management software implementations, Organizational Maturity Assessments, PMO setups and Project Planning Workshops.
  • Established a client-dedicated PMO to solidify efficient quality processes in line with the client's quality and process framework.
  • Revised PMO Dashboard training deck including process flow diagram, project status classification, and dashboard completion checklist.
  • Designed and delivered path breaking smart phone applications- Toyota, Southwest, Delta, CapitalOne, PopMoney.
  • Established the Program Management Office (PMO) for a new client in the Railway industry.
  • Provided individual staff support, and supported the creation of the PMO policies and procedures.
  • Established and led a global PMO for 2 of Microsoft's largest FS clients.
  • Ensured adherence to quality standards and followed standard methodology as outlined by the PMO.
  • Ensured adherence to Project Management Office (PMO) delivery and risk mitigation standards.
  • Implemented industry best practices, PMO governance model & assistance and communication protocols.
  • Program Manager supporting the Physician Engagement Program and the Epic Deployment Program PMO.
  • Implemented PMO procedures and practices that improved software applications to industry standards.
  • Initiated PMO and set best practices/standards that were followed by other projects.
  • Provided mentoring and guidance to PMO and BA teams to improve execution.
  • Oversee internal PMO, including coaching internal team members and methodology improvement.
  • Advised PMO development resources, implemented new methodologies to improve procedures.

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18. SLA

average Demand
Here's how SLA is used in Engagement Manager jobs:
  • Delivered hands-on leadership to establish robust governance through SLA based delivery review with a focus on continuous improvement and delivery excellence.
  • Cultivated members who are informed, politically motivated, legislatively active and effective in reaching government officials.
  • Interfaced directly with client stakeholders to gather requirements and translate them into conceptual and detailed designs.
  • Developed and managed effective partnerships with community stakeholders, legislators and local non-profit organizations.
  • Translated communication into a programmatic monthly communication to executives and stakeholders.
  • Gather business specifications translate into technical requirements.
  • Worked effectively with SIGMA legislative counsel.
  • Generated weekly and monthly reports to be submitted to the client as per the SLA between The Washington Post and Optimal.
  • Address all problems related to the contract, application, users, training, SLA, escalations, etc.
  • Worked with business relationship managers, vendor managers, procurement leads etc on contracts, SLA management and procurement.
  • Developed project proposals, SOW's, SLA's and implement the company's core service offerings.
  • Served as the Staff Liaison for the SIGMAPAC Committee, Political Engagement Committee and Legislative Committee.
  • Managed two diverse teams simultaneously (30 associates) ensuring all SLA's were being met.
  • Conducted workshop with client to create Service Level Objectives and SLA content for IT services.
  • Re-implemented the solution using MQ Series to translate between Windows and Alpha platforms.
  • Restructured the staff and reporting structure and established SLA's with the client.
  • Manage the screening of project resources for client delivery and meeting SLA requirements.
  • Presented Achievers' Club award for contract profitability and SLA penalty reductions.
  • Interfaced with Engineering department to ensure proper operation and SLA support.
  • Developed a new pricing update structure for client SLA's.

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19. Cloud

average Demand
Here's how Cloud is used in Engagement Manager jobs:
  • Manage engagement risk, initiating mitigating strategies and taking corrective action as appropriate, while protecting Cloud Services contractual position.
  • Managed an 800K Service Cloud re-implementation for a global technology company.
  • Managed and delivered a cloud based identity and access management solution.
  • Engaged with the license sales and customer support /retention teams to support over $6 million in annual Cloud subscription revenue.
  • Expanded consulting practice to include hybrid cloud - data center and IoT M2M engagements, expanding addressable market over 150%.
  • Experience in implementing store to cloud transformation of customer facing large pharmacy dispensing ecosystem which enable 40+ billion sales every year.
  • Developed and maintained center reporting structure through cloud-based platform to share daily/weekly results with staff, leadership and business partner.
  • Provided technical and leadership support for IBM's Cloud team in establishing new cloud environments for external customers.
  • Identify and manage dependencies with sub-projects, other accounts, other parts of Cloud Services and external organizations.
  • Project Manager for the initial development of MicroStrategy Cloud on an AWS platform using Agile project methodology.
  • Blue Cross was looking to adopt, adapt, and exploit Cloud in IT and business operations.
  • Implemented a Service Cloud solution for a health insurance company - acting as a Solution Architect/EM.
  • Managed and coordinated marketing campaigns and special programs for Cloud and HPC Data Center Specialist accounts.
  • Project Manager and co-author of the second and third versions of the Cloud User Guide.
  • Led architecture and design sessions for mapping applications to virtual and cloud based server models.
  • Delivered OPEX cloud based services on platforms focused on delivering business outcomes with measurable results.
  • Service Cloud implementation included Five 9 soft phone implementation as well.
  • Transitioned this project manager role into the Cloud Business Manager role.
  • Managed several large Cloud Services customers in North and South America.
  • Represent Cloud Services management to the customer and/or local site executive.

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20. Salesforce

average Demand
Here's how Salesforce is used in Engagement Manager jobs:
  • Defined improved business process for tracking customer engagement on Salesforce.
  • Utilize Salesforce as a customer relationship management tool.
  • Utilize Salesforce to monitor opportunity pipeline.
  • Moved the agency from a paper-based donor tracking and reporting system to a CRM management system, Salesforce.com.
  • Trained on and utilized Solution Selling in a professional services consultative sales environment with Salesforce CRM tool.
  • Implemented Salesforce Knowledge for a 3D printing company.
  • Led a Salesforce, Case Management Pilot implementation.
  • Certified Scrum Master & Salesforce Administrator.
  • Participated in the design and architecture of a multi-tiered integration between an iPad app and Salesforce.com.
  • Trusted technical advisor helping customers leverage salesforce.com, providing expert knowledge and technical best practices.
  • Sole owner of the Marketo marketing automation instance that I was heavily involved in standing up along with our Salesforce instance.
  • Initiated, Planned and managed multiple Salesforce CRM, Contract to Cash implementations using Zuora suite for clients in EMEA.
  • Tracked all project activity via various tools that included Salesforce, JIRA, Open Air, Accellion and others.
  • Worked on various email marketing platform integrations with Salesforce CRM including Pardot and Fresh Desk for customer and sales process automation.

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21. Community Outreach

average Demand
Here's how Community Outreach is used in Engagement Manager jobs:
  • Developed and implemented a comprehensive community outreach strategy to inform the public of federally-mandated REAL ID driver license program.
  • Developed the strategy for the community outreach program with the objective of improving financial literacy and perception within the community.
  • Develop, enhance, and deploy services to NISO members and leads community outreach efforts.
  • Jumpstarted a groundswell of public visibility and community outreach advocating free arts-education for at-risk NY youth.
  • Increased minority enrollment in underserved communities through targeted recruitment and community outreach rallies.
  • Managed internal organization and planning for newly founded local mentoring, community outreach, and public speaking 501c3 organization.

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22. Client Engagements

average Demand
Here's how Client Engagements is used in Engagement Manager jobs:
  • Led key client engagements to develop and implement cutting-edge solutions providing real-time pricing guidance to sales representatives and pricing managers.
  • Supported the Forensics and Collections group by managing individual client engagements.
  • Managed and drove competing requests across simultaneous client engagements.
  • Directed IT technology client engagements and supervised project consultants.
  • Gathered requirements and managed implementations for client engagements.
  • Served as primary contact for client engagements, overseeing delivery of full life-cycle recruiting efforts.
  • Developed and led teams to pursue strategic projects for key client engagements.
  • Led, managed and delivered effective and successful client engagements.
  • Managed multiple teams within complex client engagements.
  • Hired, developed, and managed senior IT staff, to include both Engagement Managers and Professionals for multiple client engagements.
  • Maintain over 80% gross profitability for Winvale on client engagements and lead the company in return and repeat business.

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23. Risk Management

average Demand
Here's how Risk Management is used in Engagement Manager jobs:
  • Manage consulting engagements providing business process & risk management advisory services, and product & industry training.
  • Analyzed Treasury processes, including cash management, Treasury Operations, Investment Management and Risk Management.
  • Facilitated executive discussions and assessed ability to comply with liquidity and funding risk management regulatory requirements.
  • Led international team that developed statistical risk management models for leading commercial insurer, delivering $10M in savings per year.
  • Implemented strong project/engagement management practices which included, change requests, issue management, risk management and budgeting.
  • Utilize best practices across risk management, governance, quality assurance, issue resolution, and reporting.
  • Apply technical expertise in accounting, corporate governance, risk management, and financial management.
  • Contribute to risk management plans and execution.
  • Led the definition and prototype implementation of the financial engineering requirements of the first Algorithmics Variable Annuities insurance risk management solution.
  • Advised Iberia airlines on jet fuel hedging and implemented Barclays Capital's first ever fuel risk management structure with this customer.
  • Background investigations of fund managers involved with multi million dollar hedge fund accounts and client capital risk management.
  • Managed a global development team that implemented a financial Risk Management dashboard for Deloitte's US based clients
  • Managed large-scale projects, including resources, financials, forecasts, risk management.
  • Risk Management owner for the cross function and matrix organization risk management.

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24. KPI

average Demand
Here's how KPI is used in Engagement Manager jobs:
  • Define, evaluate, analyze and suggest any improvement required in WLA, OLA, SLA and KPI.
  • Ensured service level agreements (SLA) and key performance indicators (KPI).
  • Worked to hit KPI attainment within first 30 days of all launches.
  • Establish meaningful KPI s and Dashboard reporting for senior bank executives.
  • Designed and Implemented Metric and KPI reporting functions.
  • Analyze the needs of new tools in order to measure and meet the required SLA & KPI.
  • Established KPIs and benchmarks for platform adoption/utilization.
  • Provide weekly reports on community KPIs for digital marketing needs, continued growth and engagement to executive officers.
  • Help to design reports in ServiceNow around KPIs for the Commerce Production Support Manager.
  • Build Key Performance Indicators (KPIs) for project effectiveness.
  • Defined client-specific key performance indicators (KPIs).
  • Determine the necessary KPIs to measure success.
  • Designed survey and developed metrics and KPIs for new onboarding process.
  • Ensured vendors were meeting KPIs and SLAs.
  • Maintain IJP & career section data KPI tracking and designing KPIs Global Management of PMIS timelines and compliance.

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25. ERP

average Demand
Here's how ERP is used in Engagement Manager jobs:
  • Performed an enterprise-wide assessment of an Electronic Receipts Settlement implementation, including a detailed assessment of risks and control procedures.
  • Coordinated with an internal team and client management to support client IT operations, including international and enterprise-wide efforts.
  • Delivered start-up and operations management for North America operations development for UK based global enterprise systems integration organization.
  • Provided internationalization, globalization, and localization strategy and planning for Emerging Technologies products and Enterprise Networks products.
  • Managed engagements(150+) with facilitating discussions, interpreting metrics and reporting to technical and business stakeholders.
  • Provided business development and technical consulting expertise across our Enterprise and Commercial customers for all Cisco technologies.
  • Trained 4 regional/vertical account teams to identify, qualify and develop custom solutions opportunities for enterprise customers.
  • Received commendation for delivering ERP consultancy programs in-line with projected costs and attaining expected profit margins.
  • Advanced all corporate areas, moving business from technologically-deficient processes too cutting-edge, enterprise-wide solutions.
  • Worked post implementation review of ERP system implementation for a large medical device manufacturer.
  • Designed and implemented Nike Enterprise Technology project process flow and Engagement Manager best practices.
  • Deliver enterprise-class solutions, helping organizations adapt business processes onto cloud and mobile technologies.
  • Create and manage internal collaboration strategy and enterprise content management support model.
  • Provided Project Management services for successful ERP implementations and process improvement initiatives.
  • Enhanced and maintained executive level relationships within HP Enterprise customer base.
  • Implemented enterprise system (Manta) for automated proposal generation.
  • Provided engagement management services for large and enterprise digital solutions.
  • Let three projects for enterprise application/ERP software selections and implementations.
  • Created/managed enterprise program/project management implementations (PMO).
  • Manage concurrent sales and marketing efforts across Enterprise

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26. Fios

average Demand
Here's how Fios is used in Engagement Manager jobs:
  • Arranged events and activities at Verizon Enhanced Communities educating residents about FiOS services.
  • Coordinated with other managers to provide a satisfying customer experience with Verizon FiOS.
  • Coordinate and execute 6 weekly sales events at targeted locations resulting in a minimum of 60 completed FiOS sales monthly.
  • Create events scheduling to generate sales and increase Verizon FIOS penetration within the properties assigned.
  • Scheduled weekly events for each property to heighten tenant awareness of Verizon FiOS.
  • Communicated with property managers to market and promote Verizon FiOS to tenants.
  • Promote FiOS services to the residents by hosting events at said complexes.
  • Secured marketing, events, and customers for Verizon FiOS technology.
  • Sell FiOS services to the residents of said complexes.
  • Set up new customers with Verizon FiOS.
  • Handle inquiries regarding FIOS service.
  • Work as an authorized agent for Verizon fios services, It was a relationship/sales program that focus on multiple dwelling units.
  • Distribute marketing materials and plan and execute promotional events to increase brand awareness and drive sales in pre-assigned FiOS ready area.
  • Make visits to assigned apartment complexes, schedule and carryout events, and canvas to increase penetration for Verizon Fios.
  • Provided a cost effective method to increase coverage of Verizon FiOS and drive significant gains in multi dwelling unit marketing.
  • Worked 40 hours per week engaging customers where they were and selling Verizon Fios Cable and Internet.
  • Managed the Verizon Fios high speed internet and HD cable sales for the south region.
  • Work independently marketing Verizon Fios service to apartment properties that are assigned to me.
  • Create ways to generate sales and increase Verizon Fios penetration with assigned area.
  • Single point of contact for all Fios related products and sales for 12 (V.E.C.)

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27. QA

average Demand
Here's how QA is used in Engagement Manager jobs:
  • Developed user and system manuals for newly developed online product catalog system to help QA department validate product functionality against requirements.
  • Performed project and technical deliverable QA for other engagements.
  • Led large cross functional team (120+resources) including Project Managers, Developers, Architects, SME, BA, QA.
  • Performed QA function and managed interface design, development and testing (both functional acceptance and technical performance compliance).
  • Worked with Design, Business Analysts, Solution Architects, QA to develop to define and delivered the best solutions.
  • Interfaced daily with the Development, QA, NOC, and Production teams to provide the best solutions possible.
  • Selected, implemented, utilized and maintained automated bug tracking system (Segue, Inc., QA Radar).
  • Coordinated delivery of development, test, and production releases that met quality assurance (QA) standards.
  • Used Oracle DBA and Erwin r6 modeling skills to create test and QA platform databases on remote server.
  • Worked and built partnerships across the creative design/production teams, technology, QA, and third-party vendors.
  • Co-managed front end QA for DM-2 cohort: (Reporting solution using Real World Evidence) 4.
  • Worked with test leads to generate QA test plan as a baseline for QA testing activities.
  • Partnered with Chief Architect on design and QA Architect on developing test cases.
  • Involved with QA Lead to define test script and test cases.
  • Conducted IIA Internal Audit Quality Assurance Reviews (QAR's).
  • Established QA procedures for the entire product line.
  • Led QA and implementation of Red Prairie WMS for AT&T.
  • Ensured sustained adherence to schedule commitments and QA Successfully managed relationship with department of health services in role of engagement Manager.
  • Assisted QA team with reporting bugs and writing the steps to recreate the bugs and conducting ad hoc User Acceptance Testing.
  • Delivered SQA testing of Software Release for Lucent's CBX 500 Packet Networking system.

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28. Sharepoint

average Demand
Here's how Sharepoint is used in Engagement Manager jobs:
  • Researched and published the comparison between MicroStrategy Visual Insight and Tableau on LinkedIn and company internal SharePoint site.
  • Incorporated PMO methodologies with managed outsourcing companies utilizing Agile, SharePoint and other project / program methodologies.
  • Managed multiple simultaneous client projects using SharePoint and other Microsoft technologies, applications and tools.
  • Introduced SharePoint lists for simultaneous demand management and department status meeting facilitation.
  • Managed multiple SharePoint websites used for project collaboration by various project teams.
  • Consolidated various team-sites and documents to a centralized SharePoint location.
  • Utilized SharePoint as a repository for shared documentation
  • Designed a SharePoint site for the Affordable Care Act practice to provide a secure and user-friendly location to store internal data.
  • Incorporated PMO compliance utilizing Agile, Stage Gate, RUP, Lean, SharePoint and other project / program methodologies.
  • Directed a Microsoft Office SharePoint Server 2007 upgrade to Microsoft SharePoint 2010 for a real estate management and development company.
  • Created reference tools to use as guidance when communicating with clients about their secure and customized SharePoint sites.
  • Designed, developed and deployed real estate development management project site templates in the new SharePoint 2010 environment.
  • Provided functional support to for a SharePoint based system to house Kraft Video and Audio content.
  • Led a large private cloud development with Exchange 2010, SharePoint 2010, and Active Directory.
  • Re-used and moved existing SharePoint Project Management tools and processes to the cloud via SmartSheet.
  • Developed SharePoint site to monitor and control all customer implementation projects with PMBOK standards.
  • Managed a project to develop individual Microsoft SharePoint sites for 160 clients.
  • Directed a Portal implementation for a large utility with Microsoft SharePoint 2010.
  • Led upgrades and implementations of SharePoint 2007, 2010 and 2013.
  • Managed new SharePoint deployments to ensure organizational success including Governance, Role-based Security designs, training, and adoption 1.

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29. SQL

average Demand
Here's how SQL is used in Engagement Manager jobs:
  • Designed and developed reporting and measurement dashboards using Tableau Software and Microsoft SQL Server.
  • Developed Microsoft SQL Server stored procedures.
  • Integrated manufacturing, distribution, and financial data sources into one source using SQL Server Integration Services (SSIS).
  • Extracted and organized user contact, health and general data from dozens of databases using SQL queries in Access.
  • Web Development using ASP, HTML, CSS, JavaScript, MS SQL Server 7 and various content-management systems.
  • Developed customized applications using Forms 5.0/Reports 3.0 Oracle Developer 2000 with embedded PL/SQL programs.
  • Managed migration, replacing twenty-two Access databases with MS SQL Server.
  • Created custom reports and SQL scripts.
  • Maintained and developed Oracle PLSQL.
  • Designed and developed timesheet analysis database in SQL Server for use in MicroStrategy and Tableau.
  • Write SQL custom reports based on client demand and write ad hoc SQL queries to research client issues.
  • Used MS SQL server 2012 for detailed DB queries in backend system.

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30. ROI

low Demand
Here's how ROI is used in Engagement Manager jobs:
  • Developed bundled hardware/services solutions for customers that provided them with ROI value propositions in re-hosting efforts.
  • Developed internal processes for online media support between Toronto and Detroit offices.
  • Collaborated with field management on new revenue opportunities which grossed an additional $200k per month with a 98% ROI.
  • Created new service for delivering premium ROI sales tools that grew to account for over 20% of firm revenue.
  • Developed ROI use cases that met client's needs, which led to a 95% customer satisfaction ratings.
  • Improved client communications and reduced cost on project(s) with increased value and ROI by 31%.
  • Work with sales and marketing teams to develop campaigns, analyze customer engagement and conduct ROI analysis.
  • Collected and researched data based on marketing efforts and calculated return on investment (ROI).
  • Developed strategies and metrics that resulted in lowered salvage costs and higher ROI for the agency.
  • Lead this project as a cross-office initiative between the Detroit and Toronto offices.
  • Work with Sales and Professional Services Team to deliver high value and ROI.
  • Analyzed cost saving opportunities and return on investment (ROI).
  • Evaluated response rates and defined and recommended strategies to improve ROI.
  • Developed the business case with emphasis on best practice and ROI.
  • Build detailed reports on ROI on all meetings and trips.
  • Suggest recommendations to increase social media ROI.
  • Identified potential disaster recovery project, drafted associated SOWs, TCO and ROI to aid in closing deal.
  • Key Achievements: Email Growth/ROI: Turned Spanish language email newsletter from -54% to +42% ROI.
  • Led business process improvement and ROI discussions with clients, establishing the product roadmap for the organization.
  • Developed detailed proposals, SOWs, and ROI models based on the client data.

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31. Status Reports

low Demand
Here's how Status Reports is used in Engagement Manager jobs:
  • Developed weekly status reports at an executive level.
  • Provided Engagement Manager status reports.
  • Prepare project status reports and keep the team and management informed of project status and related issues, escalating as necessary.
  • Provided timely reports to the executive level, as well as all stakeholders via status reports and verbal updates.
  • Provided program management support to the PMO developing templates, status reports, and earn value metrics.
  • Prepared project plans and maintained project tracking databases; generated status reports for leadership.
  • Created business requirements, status reports, funding requests and issues/action item logs.
  • Produce and analyze monthly status reports and metrics to improve the business.
  • Provide status reports on a daily, monthly and yearly basis.
  • Maintained up-to-date production calendars and system status reports for each client.
  • Develop detailed work plans, schedules, budgets and status reports.
  • Managed client relationship, updated program status reports & dashboards.
  • Developed project plans and project status reports.
  • Manage internal deliverables such as the weekly status reports, issues/risks and project schedule in preparation of weekly client facing meetings.
  • Prepare the communication plan and related project status reports in a timely manner both internally, and to the client.

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32. Customer Relationships

low Demand
Here's how Customer Relationships is used in Engagement Manager jobs:
  • Identify key contacts and develop and maintain customer relationships to increase sales penetration.
  • Build and maintain customer relationships by demonstrating both exemplary communication and presentation skills.
  • Traveled to client locations to build customer relationships and encourage additional opportunities.
  • Provide a stable and consistent methodology for managing customer relationships and services.
  • Build customer relationships and promote a positive company image.
  • Managed CIO and Director level customer relationships.
  • Managed client accounts and developed customer relationships.
  • Managed a territory by tracking timing of renewals, assessing risks, and monitoring the strength of customer relationships.
  • Managed multiple projects, developed customer relationships as trusted advisor to drive add-on business.
  • Manage the customer relationships, financials performance and overall delivery of Workday projects.
  • Manage financials, customer satisfaction, and customer relationships.
  • Owned customer relationships & program performance from sales handoff to launch & beyond.

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33. Internet

low Demand
Here's how Internet is used in Engagement Manager jobs:
  • Managed a corporate-wide security audit and assessment for a large disaster recovery and Internet co-location company.
  • Led web development team in creating targeted intranet and internet applications.
  • Defined requirements and managed customized Internet-based solutions.
  • Developed promotional brochure and internet landing page.
  • Help current and potential Verizon customers choose the best television, data, internet and voice package available to them.
  • Served as MindTree's Engagement Manager for Real Networks, a global leader in Internet Media Delivery.
  • Focused on sourcing passive candidate through networking, cold calling, internet searches and research.
  • Coordinate live-streaming Internet broadcasts of press briefings and significant events with technical staff.
  • Research and analyze internet sales and advertising trends.
  • Led architecture (computing technology, applications and database, internetworking topology) design and creation.
  • Jumpstart strategic client relationship for Internet Development Center.
  • Assessed current moonshot projects (autonomous vehicles, unmanned aerial vehicles, internet delivery solutions, etc.)

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34. Cost Savings

low Demand
Here's how Cost Savings is used in Engagement Manager jobs:
  • Developed custom user policies, process improvements and researched quantifiable cost savings while enhancing information security and user satisfaction.
  • Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours.
  • Secured on-site drug testing collection process yielding significant cost savings.
  • Sprint Wireless: Identified cost savings through reverse logistics supply chain planning and inventory optimization, and post-merger integration of Sprint-Nextel.
  • Provide consultative direction to the client based on IT global trends, growth objectives and cost savings practices.
  • Negotiated supplemental labor budgets, with client and recruiting, identifying cost savings of $50k+ quarterly.
  • Collaborate with Finance as needed for trend issues, utilization patterns and additional cost savings opportunities.
  • Performed analysis of trend issues, cost savings opportunities, utilization patterns, and other analysis.
  • Identified cost savings, and profit maximizing opportunities by developing deeper insight into the business lines.
  • Analyzed and implemented a services contract project resulting in a total cost savings of 20%.
  • Completed on schedule, leading to overall cost savings of 34%.
  • Identified 15% in cost savings.
  • Eliminated [ ] in post-merger operating cost savings.

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35. Facebook

low Demand
Here's how Facebook is used in Engagement Manager jobs:
  • Developed creative briefs for packaging, in-store collateral, website, Facebook and other digital/social media executions.
  • Manage Facebook marketing campaigns based on direction from senior directors and digital environment goals.
  • Support social media efforts by moderating and engaging with the global community via corporate Twitter and Facebook properties.
  • Managed the social engagement process on social media, including Facebook and Twitter.
  • Led the development of social media strategy including Facebook and Twitter.
  • Manage social media pages (Facebook, Twitter, etc.)
  • On-boarded Netflix and Facebook on to the Akamai platform.
  • well as meeting growth markers and doubling Facebook likes and Instagram followers.
  • Added direct Joomla 3.0 menu options for facebook Open Graph link sharing.

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36. Sdlc

low Demand
Here's how Sdlc is used in Engagement Manager jobs:
  • Performed analysis to validate interview statements by examining current-state project management and/or SDLC work products and organizational communications.
  • Project management included SDLC methodology 4Front and Framework for Computing Solutions.
  • Leverage Agile SDLC methodologies with internal and outsourcing development resources.
  • Delivered software and hardware implementations utilizing SDLC methodologies.
  • Spearheaded refocus of product team taking on leadership role in SDLC to deliver necessary feature enhancements for future growth.
  • Produced project status reports, managed the team and resolved day-to-day issues with emphasis on full development SDLC.
  • Utilized SDLC methods to develop a custom banking / insurance application affecting a $9 million revenue stream.
  • Led development efforts leveraging RUP & SDLC to deliver first on-line trading system at Lode Discount Brokers.
  • Experienced in various project methodologies - Waterfall, SDLC, Agile (Scrum), JAD.
  • Enforced Systems Development Life Cycle (SDLC) best practices and thorough solution validation.
  • Handled multiple projects concurrently involving all SDLC phases utilizing Waterfall & Agile project methodologies.
  • Trained and mentored resources across the SDLC for time critical positions and projects.
  • Follow Software Development Life Cycle (SDLC) policies and procedures.
  • Performed PMO analysis for POS conversion projects with SDLC and Scrum methodologies to assess resource and budget requirements for project completion.

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37. Saas

low Demand
Here's how Saas is used in Engagement Manager jobs:
  • Led implementations of new Software-as-a-Service (SaaS) solutions for efficient building operations.
  • Coordinated customers, partners and Workday consultants' efforts during multiple concurrent Software as a Service (SAAS) project implementations.
  • Designed and implemented an in-house product to be delivered to the customer as a MobileTablet SaaS solution.
  • Created NEC's Software As A Service (SaaS) professional service offering.
  • Migrate users, data and processes from HP to Clarity SaaS.
  • Conducted mobile and cloud (IaaS, SaaS, PaaS) maturity assessments to provide actionable roadmaps.
  • Architected Software-as-a-Service (SaaS) business model for new vertical market within SAS Sweden.
  • Own and lead customer engagements implementing Apptio's flagship SaaS solution.
  • Developed nurture campaigns for clients using security trials on saas.hp.com.
  • Use case definitions: IaaS, PaaS, SaaS, and ITaaS.

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38. BI

low Demand
Here's how BI is used in Engagement Manager jobs:
  • Evaluated the solution for technical robustness, flexibility and reliability as well as its support for Sarbanes-Oxley requirements regarding internal controls.
  • Led sub-team to stabilize business operations for newly deregulated retail energy provider with process redesign and resourcing to improve customer experience.
  • Collaborated across company senior leaders to establish an engagement management strategy to enhance account profitability and increase customer awareness and satisfaction.
  • Negotiated IT resources for project additions and extensions by identifying resource availability and utilization, budget hours and status.
  • Developed and priced client solutions that ensured profitability and high client satisfaction with limited if any senior management review.
  • Lead a non-profit collective responsibility group to establish synergy, identify specific issues collectively and pool resources for change/improvement
  • Restructured Intellectual Venture s Engineering department as a pooled resource, which increased efficiency and knowledge sharing capabilities.
  • Advised head of Worldwide Marketing on approaches to expand U.S. focused Marketing organization to develop global marketing capability.
  • End to end monitoring implementation for fraud detection system using high availability fail safe data services implementation.
  • Evaluate existing capabilities and provide specific, actionable recommendations to achieve the desired state for software quality.
  • Salaried employee with responsibility for supervision, planning and management of client engagements for Financial Services sector.
  • Coordinated focus groups and usability studies to create initiatives to enhance existing functionality and customer experience.
  • Analyze risks, establish contingency plans and identify trigger events and responsibility for initiating mitigating action.
  • Conducted market research and competitive analysis, monitored growth and transactions, hosted exhibits at conferences.
  • Facilitate specialized course for supervisor, management and executive level to enhance leadership skills and capabilities.
  • Involved in internal initiatives to improve capability of acquiring new client business and delivering services.
  • Provided responsive, high-quality resolution to complex competitive escalations, including critical and high-visibility engagements.
  • Unraveled ambiguity and resolved unique issues with disparate resources across functions and globally dispersed locations.
  • Reported on BO resource availability, utilization and status to project sponsors and stakeholders.
  • Developed governance (Capability Service Methodology) to ensure standardization of services to customers.

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39. Client Management

low Demand
Here's how Client Management is used in Engagement Manager jobs:
  • Developed effective business relationships with client management teams, both within internal audit and operations.
  • Delivered superior and timely Project Management reports to Client Management.
  • Provided project/client management and helped manage cash flow
  • Define services to be delivered and develop contractual documents, including statements of work, with client management.
  • Develop relationships with the client management team in order to resolve issues and facilitate service provision.
  • Develop and establish project schedules where I coordinated production schedules from a client management standpoint.
  • Provided daily & weekly status of projects to SQA and client management and sponsors.
  • Interact with senior client management to ensure the success of the training engagement.
  • Worked with Client Management to establish the need for solution and process improvements.
  • Guided PM s in tactical execution and client management.
  • Ensured proper client management and partnership alliance.
  • Led technology development personnel; worked closely with client management staff; instituted highly effective solutions and strategies.
  • Assist in creation of statements of work and create communication strategies with client management, internal and external teams.
  • Key responsibilities were to provide strategic project leadership from point-of-sale through rollout utilizing hands-on client management.

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40. SOX

low Demand
Here's how SOX is used in Engagement Manager jobs:
  • Directed a staff of 4 and was responsible for coordinating, planning and directing SOX engagements with clients across multiple industries.
  • Selected Achievement & Solutions: Credited with identify key issues, and recommending controls to achieve SOX compliance.
  • Managed a large cross-functional team of consultants and client staff on a company-wide SOX 404 Compliance initiative.
  • Trained and educated staff on new controls and how to work in a regulated SOX environment.
  • Assess and advise client on SOX compliance concerns for newly upgraded Great Plains application.
  • Assisted the client in implementing a new, integrated SOX 404 software tool.
  • Project Management of SOX OE testing (process development/documentation and testing).
  • Gained SOX-404 compliance experience while leading a project automating Purchase Requisitions.
  • Directed and Project Managed six Phoenix based company SOX engagements.
  • Carried out SOX compliance and PII Management.
  • Performed a SOX compliance project.
  • Create and document key SOX processes for both IT and Finance (US and UK).
  • Completed sox validation engagement for a large health insurance company.
  • Presented and effectively communicated SOX 404 findings thru reports and presentations to Clients Audit Committee's and External Audit
  • Led adoption of roadmaps, change in internal processes, SEC reporting controls & SOX.
  • Provided SOX data privacy compliancy IT strategies including asset management solutions for clients.
  • Selected as IT lead for Sarbanes Oxley 404 (SOX) audit projects for leading financial audit services company.

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41. C-Level

low Demand
Here's how C-Level is used in Engagement Manager jobs:
  • Represented implementation team in C-level meetings to determine objectives and to align implementation efforts to business requirements.
  • Performed rigorous data analysis, predictive model building and insight generation to support critical C-level decisions.
  • Report regularly to upper C-level management and work with Sales on new opportunities and up-selling strategies with existing customers.
  • Leveraged C-Level relationships to drive service contracts, outsourcing, and consulting engagements, leading to further increased revenues.
  • Managed global projects across and interface with numerous C-Level stakeholders to initiate programs and to mitigate issues.
  • Collaborated with C-level executives to plan, adopt, and change management approach for new solution.
  • Negotiated at the C-Level several mutually beneficial contract changes and added over [ ] a month to bottom line revenue.
  • Acted as a liaison between various client's C-Level resources and as an influencer in critical decisions to meet project deliverables.

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42. Due Diligence

low Demand
Here's how Due Diligence is used in Engagement Manager jobs:
  • Worked primarily in the High Tech and Telecommunications industries covering strategy, operations and private equity due diligence.
  • Led consulting engagements, including strategy engagements and commercial due diligence reviews for acquisitions.
  • Managed and performed specialized due diligence including mergers & acquisitions, purchase accounting, post- merger integration.
  • Selected by regulatory agencies to manage large compliance, due diligence, and loan sale engagements.
  • Organized the due diligence and transition phase until the final contract is signed.
  • Managed due diligence for business acquisitions (Harley Davidson after-market products).
  • Directed customer due diligence project for leading global bank.
  • Participated in various due diligence acquisition projects for clients.
  • Assisted senior partners in generating new consulting projects and conducted due diligence on potential VC investments.
  • Co-authored "Orchestrating Due Diligence", McKinsey and client reference document.

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43. Client Expectations

low Demand
Here's how Client Expectations is used in Engagement Manager jobs:
  • Set Civilian region PS sales record with IBM Sequoia Blue Gene/Q contract award while surpassing client expectations and schedule.
  • Acted as a single point of contact for the client and was responsible and accountable for exceeding client expectations.
  • Worked to resolve implementation issues, manage client expectations, and ensure final delivery of product.
  • Define and manage client expectations as they relate to their business objectives and to their contract.
  • Maintained budgets for event logistics, keeping the client expectations and Microsoft expectations in alignment.
  • Managed the scope and client expectations to keep project within budget and on time.
  • Managed client expectations and served as main point-of-contact between clients and Netegrity product development teams.
  • Developed multiple skill sets for ESs to increase flexibility to always exceed client expectations and allow for functional leverage.
  • Manage client expectations, relationship, deliverables and new opportunities.

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44. UK

low Demand
Here's how UK is used in Engagement Manager jobs:
  • Leverage large offshore development vendor in Argentina, Ukraine and India to mitigate cost, quality, and time zones.
  • Consulted and worked with several nationally recognized IR 500 brands, including clients in the United States and UK.
  • Directed North American Global Standardization Initiative for IBM UK customer Imperial Chemical Industries.
  • Have owned & supported the Proposals for other UK based retailers
  • Brokered partnerships with Sterling Commerce UK and Norway.
  • Co-led Duke recruiting for the Midwest office.
  • Network Services India, UK, Singapore, USA.
  • Developed e-commerce int l expansion strategy for big box retailer and go-to-market plan for company s UK subsidiary (e.g.
  • Bank of America, Wells Fargo, Microsoft, Belk, Davidson College, Duke Energy, etc.).

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45. Executive Management

low Demand
Here's how Executive Management is used in Engagement Manager jobs:
  • Prepared and delivered presentations for risk analyses and project performance to Executive Management and Board of Directors.
  • Synthesize findings into digestible recommendations for executive management and key functional teams throughout the organization.
  • Increased communication with client senior and executive management by creating new project status reporting methodology.
  • Produced monthly and quarterly reports and presentations for executive management.
  • Presented status to executive management groups.
  • Created a clear communication process and performed as point of contact for the customer, project stakeholders, and executive management.
  • Worked with Executive Management team on a daily basis to determine sales strategies, marketing approaches, and technology offerings.
  • Acted as a liaison between the U.S. executive management and our BPO partner in the Philippines.
  • Managed staff and reported project milestones to executive management and the board of directors.
  • Keep executive management informed of concerns that could impact revenue.
  • Communicated to Customer Executive Management any potential project risk and proposed mitigations to resolve the issues.

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46. Product Offerings

low Demand
Here's how Product Offerings is used in Engagement Manager jobs:
  • Identified opportunities for product offerings and developed process and tools to support these offerings for current and future clients.
  • Develop and build deep relationship(s) within customer environment for expansion of product offerings.
  • Developed new product offerings and services within change management and strategic planning.
  • Defined MS technology-based product offerings.
  • Reduced operating costs 30% within one year and increased product offerings from 1 to 21 while maintaining operating costs.
  • Increased client satisfaction with the consulting product by varying product offerings and increasing the level of expertise of the consulting staff.

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47. Data Warehouse

low Demand
Here's how Data Warehouse is used in Engagement Manager jobs:
  • Directed a team in assessing the client's first generation data warehouse and the supporting organization.
  • Participated in Data Warehouse and Data Mart design and data modeling using Erwin 7.3.
  • Led parallel projects delivering CRM Marketing systems and Data Warehouse / Business Intelligence solutions.
  • Piloted the Schlumberger Unconventional Data Warehouse.
  • Managed design and development of data warehouse, data marts, ad hoc and standard reporting for various business groups.
  • Functioned as Project Director and Principal Architect for a State Government Judicial Data Warehouse implementation.

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48. Customer Requirements

low Demand
Here's how Customer Requirements is used in Engagement Manager jobs:
  • Determine customer requirements in order to accurately support value-add features; propose complimentary Eaton products or solutions.
  • Prioritized new features and functionality for future releases based on customer requirements and industry trends.
  • Networked way to position coordinating the delivery of company products and services per customer requirements.
  • Determined deployment methods and processes needed to fulfill customer requirements.
  • Developed Statements of Work to meet customer requirements and expectations.
  • Developed Statements of Work based on customer requirements.
  • Develop integrated solutions to meet customer requirements.
  • Developed project plans based on customer requirements.
  • Analyzed customer requirements and drove product development teams to ensure feature implementation met AT&T business needs.
  • Defined project scope (SOW), customer requirements and managed the implementation of multiple projects.
  • Utilize the vendor relationship at the point of customer decision to satisfy customer requirements.
  • Qualify the Customer requirements at the Strategic and Major Account levels.
  • Worked with IBM sales team, developing and refining customer requirements.
  • Performed pre-sales presentations, customer requirements, specifications and managed development team to deliver product.

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49. Business Objectives

low Demand
Here's how Business Objectives is used in Engagement Manager jobs:
  • Managed complex full service Information Technology outsourcing solutions to deliver improved value and help customers achieve their key business objectives.
  • Collaborate with business sponsor to ensure business case/cost benefit analysis is in line with business objectives.
  • Sustained deadlines and business objectives by actively participating in several agile for scrum teams.
  • Designed and delivered solutions aligned to client business objectives.
  • Worked with client executives to build resource sourcing strategy and plan to meet business objectives.
  • Developed sourcing strategies and plans to meet business objectives.

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50. Technical Support

low Demand
Here's how Technical Support is used in Engagement Manager jobs:
  • Conducted presentations to explain product to client upper management, sales team, support staff, and technical support staff.
  • Managed a technical support team of 9 engineers serving 50+ internal clients in Europe and North America.
  • Reduced 20% of operations overhead by outsourcing technical support and BPO to China and Korea operations.
  • Improved technical support capabilities through establishment of Help Desk procedures and expansion of hours of operations.
  • Managed a team of software implementation consultants and technical support staff.
  • Provided technical support to clients on DMS products.
  • Manage technical resources including professional services engineering queue, prioritization of technical support needs, client technical team expectations.
  • Worked with 24x7 helpdesk in India to ensure adequate staffing levels and quality technical support.
  • Provided technical support for all online fundraising customers (event participants and donors).
  • Led multi-national technical support teams, developing client cloud solutions.
  • Provided presales and post-sales technical support for Sales Opportunities World Wide Defined and Developed the Vantive Help Desk product

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20 Most Common Skill for an Engagement Manager

Project Management15.9%
Service Delivery13.8%
Strategic Plan11.9%
Client Relationships9.1%
Customer Service6.4%
Business Requirements5.8%
Analytics3.9%
Business Development3.9%

Typical Skill-Sets Required For An Engagement Manager

RankSkillPercentage of ResumesPercentage
1
1
Project Management
Project Management
11.9%
11.9%
2
2
Service Delivery
Service Delivery
10.3%
10.3%
3
3
Strategic Plan
Strategic Plan
8.9%
8.9%
4
4
Client Relationships
Client Relationships
6.8%
6.8%
5
5
Customer Service
Customer Service
4.8%
4.8%
6
6
Business Requirements
Business Requirements
4.3%
4.3%
7
7
Analytics
Analytics
2.9%
2.9%
8
8
Business Development
Business Development
2.9%
2.9%
9
9
Infrastructure
Infrastructure
2.8%
2.8%
10
10
Professional Services
Professional Services
2.5%
2.5%
11
11
Process Improvement
Process Improvement
2%
2%
12
12
RFP
RFP
1.9%
1.9%
13
13
CRM
CRM
1.9%
1.9%
14
14
Healthcare
Healthcare
1.9%
1.9%
15
15
Business Units
Business Units
1.8%
1.8%
16
16
HR
HR
1.6%
1.6%
17
17
PMO
PMO
1.5%
1.5%
18
18
SLA
SLA
1.4%
1.4%
19
19
Cloud
Cloud
1.4%
1.4%
20
20
Salesforce
Salesforce
1.4%
1.4%
21
21
Community Outreach
Community Outreach
1.2%
1.2%
22
22
Client Engagements
Client Engagements
1.1%
1.1%
23
23
Risk Management
Risk Management
1.1%
1.1%
24
24
KPI
KPI
1.1%
1.1%
25
25
ERP
ERP
1.1%
1.1%
26
26
Fios
Fios
1.1%
1.1%
27
27
QA
QA
1%
1%
28
28
Sharepoint
Sharepoint
1%
1%
29
29
SQL
SQL
1%
1%
30
30
ROI
ROI
1%
1%
31
31
Status Reports
Status Reports
0.9%
0.9%
32
32
Customer Relationships
Customer Relationships
0.9%
0.9%
33
33
Internet
Internet
0.9%
0.9%
34
34
Cost Savings
Cost Savings
0.8%
0.8%
35
35
Facebook
Facebook
0.8%
0.8%
36
36
Sdlc
Sdlc
0.8%
0.8%
37
37
Saas
Saas
0.8%
0.8%
38
38
BI
BI
0.8%
0.8%
39
39
Client Management
Client Management
0.7%
0.7%
40
40
SOX
SOX
0.7%
0.7%
41
41
C-Level
C-Level
0.7%
0.7%
42
42
Due Diligence
Due Diligence
0.7%
0.7%
43
43
Client Expectations
Client Expectations
0.7%
0.7%
44
44
UK
UK
0.7%
0.7%
45
45
Executive Management
Executive Management
0.7%
0.7%
46
46
Product Offerings
Product Offerings
0.6%
0.6%
47
47
Data Warehouse
Data Warehouse
0.6%
0.6%
48
48
Customer Requirements
Customer Requirements
0.6%
0.6%
49
49
Business Objectives
Business Objectives
0.6%
0.6%
50
50
Technical Support
Technical Support
0.6%
0.6%

28,577 Engagement Manager Jobs

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