What does an engagement manager do?
The role of engagement managers is to build and maintain strong relations with clients. They are responsible for managing a portfolio of client accounts and assisting clients with existing projects. Other duties include assisting clients in resolving their problems, managing bills and invoices for assigned customers, and addressing customer issues efficiently and timely. Additionally, engagement managers are responsible for ensuring that company policies are being complied and ethical standards are being followed. They are also expected to manage and meet client expectations.
Engagement manager responsibilities
Here are examples of responsibilities from real engagement manager resumes:
- Lead implementation services team for ITSM SaaS solution through deployment of ServiceNow.
- Create and manage project plan & schedule; monitor project status throughout the SDLC.
- Manage customer interactions and relationship building with support staff, managers, and c-level executives.
- Manage all the environments and play key role performance test SME for the entire program.
- Lead the sale and implementation of leading edge technologies with a specialization in CRM and portal applications.
- Lead efforts and implement compliance programs establishing compliance with GAAP; IFRS, FERC, and other regulatory reporting.
- Work with customer vendor management team to help draft vendor assessment processes and governance models.
- Define improved business process for tracking customer engagement on Salesforce.
- SAP R/3 4.6C HR and BW 2.0B Functional.
- Define client-specific key performance indicators (KPIs).
- Track software customization, defects and issues via the use of SDLC.
- Leverage all of CHC's internal resources to maximize value to clients.
- Audit financial statements to ensure that they are prepared in accordance with GAAP.
- Create target and engaging presentations, travele to client sites to demonstrate products/solutions.Global Sr.
- Develop customer segmentation, cross-selling, and internet strategies and processes for a leading securities brokerage.
Engagement manager skills and personality traits
We calculated that 9% of Engagement Managers are proficient in Project Management, Analytics, and Customer Service. They’re also known for soft skills such as Business skills, Leadership skills, and Organizational skills.
We break down the percentage of Engagement Managers that have these skills listed on their resume here:
- Project Management, 9%
Leverage leadership and project management expertise with strong business partner relationship attributes to efficiently manage diverse initiatives across multiple organizations.
- Analytics, 7%
Delivered solution included multiple dashboards visualizing both summary and detailed client and account metrics and analytics leveraging Microsoft SSIS technologies.
- Customer Service, 5%
Facilitate specialized course for supervisory and management team to reinforce selection and retention strategies and improve customer service.
- Healthcare, 5%
Applied healthcare domain expertise to transform research findings into implications and presented actionable recommendations for high-profile business decisions.
- Digital Transformation, 5%
Develop holistic repository, digital transformation strategies and solutions.
- Business Development, 5%
Gained a decade of leadership experience in client engagement, business development and delivery management for fortune 500 client engagements.
Common skills that an engagement manager uses to do their job include "project management," "analytics," and "customer service." You can find details on the most important engagement manager responsibilities below.
Business skills. The most essential soft skill for an engagement manager to carry out their responsibilities is business skills. This skill is important for the role because "it managers must develop and implement strategic plans to reach the goals of their organizations." Additionally, an engagement manager resume shows how their duties depend on business skills: "migrated the business process from sap to oracle erp, network integration, active directory trust and change management. "
Leadership skills. Another essential skill to perform engagement manager duties is leadership skills. Engagement managers responsibilities require that "it managers must lead and motivate it teams or departments so that workers are efficient and effective." Engagement managers also use leadership skills in their role according to a real resume snippet: "key responsibilities were to provide strategic project leadership from point-of-sale through rollout utilizing hands-on client management. "
Organizational skills. Another skill that relates to the job responsibilities of engagement managers is organizational skills. This skill is critical to many everyday engagement manager duties, as "some it managers must coordinate the work of several different it departments to make the organization run efficiently." This example from a resume shows how this skill is used: "advanced pm training, portfolio management software implementations, organizational maturity assessments, pmo setups and project planning workshops. "
Analytical skills. For certain engagement manager responsibilities to be completed, the job requires competence in "analytical skills." The day-to-day duties of an engagement manager rely on this skill, as "it managers must analyze problems and consider and select the best ways to solve them." For example, this snippet was taken directly from a resume about how this skill applies to what engagement managers do: "performed a return of investment analysis on a large non-profit organization's as400 based erp system requirements. "
Communication skills. Another crucial skill for an engagement manager to carry out their responsibilities is "communication skills." A big part of what engagement managers relies on this skill, since "it managers must explain their work to top executives and give clear instructions to their subordinates." How this skill relates to engagement manager duties can be seen in an example from an engagement manager resume snippet: "provide administrative support to ceo, program directors, hr, and communications. "
The three companies that hire the most engagement managers are:
- Salesforce222 engagement managers jobs
- Deloitte211 engagement managers jobs
- Pwc133 engagement managers jobs
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Compare different engagement managers
Engagement manager vs. Manager, systems engineering
A systems engineering manager is responsible for monitoring the efficiency of the company's technology systems and network infrastructure. System engineering managers inspect the output deliverables of computer systems, identifying process improvement techniques to improve optimal performance and maintain high-quality results. They handle the department's budget and allocate adequate resources to support project management operations and requirements. A systems engineering manager must have excellent knowledge of the technology industry, handling technical complexities, and configuring system management tools.
While similarities exist, there are also some differences between engagement managers and manager, systems engineering. For instance, engagement manager responsibilities require skills such as "analytics," "customer service," "healthcare," and "digital transformation." Whereas a manager, systems engineering is skilled in "systems engineering," "architecture," "dod," and "rf." This is part of what separates the two careers.
Managers, systems engineering tend to make the most money working in the manufacturing industry, where they earn an average salary of $131,371. In contrast, engagement managers make the biggest average salary, $141,730, in the professional industry.managers, systems engineering tend to reach lower levels of education than engagement managers. In fact, managers, systems engineering are 6.0% less likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.Engagement manager vs. Manager, program management
A program management manager is an individual who guides project managers and oversees and coordinates an organization's projects, products, and other strategic initiatives. The day-to-day responsibilities of a program manager include planning the overall program, managing the program's budget and the main program documents, and defining the program governance. The requirements to qualify for the program manager position including possessing a good managerial, business, and problem-solving skills and possessing a bachelor's or master's degree in business, management, or a related field.
Each career also uses different skills, according to real engagement manager resumes. While engagement manager responsibilities can utilize skills like "analytics," "healthcare," "digital transformation," and "portfolio," managers, program management use skills like "oversight," "continuous improvement," "management program," and "logistics."
Managers, program management may earn a higher salary than engagement managers, but managers, program management earn the most pay in the technology industry with an average salary of $126,000. On the other hand, engagement managers receive higher pay in the professional industry, where they earn an average salary of $141,730.Average education levels between the two professions vary. Managers, program management tend to reach similar levels of education than engagement managers. In fact, they're 3.2% less likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.Engagement manager vs. Senior information technology manager
A senior information technology manager is responsible for monitoring the efficiency and performance of the company's technology and network systems. Senior information technology managers oversee technology infrastructures and operations, ensuring the processes adhere to the company policies and regulations. They analyze the schematics and specifications of computer systems, maintaining the safety and security across all networks to prevent unauthorized access. A senior information technology manager must have extensive knowledge of the technology industry, as well as a strong command of programming languages.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from engagement manager resumes include skills like "analytics," "healthcare," "portfolio," and "client relationships," whereas a senior information technology manager is more likely to list skills in "architecture," "strong problem-solving," "sr," and "excellent interpersonal. "
Senior information technology managers make a very good living in the professional industry with an average annual salary of $143,891. On the other hand, engagement managers are paid the highest salary in the professional industry, with average annual pay of $141,730.Most senior information technology managers achieve a similar degree level compared to engagement managers. For example, they're 2.8% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.Engagement manager vs. Director of managed services
A director of managed services is in charge of overseeing the business processes in an organization, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around setting goals and objectives, managing the workforce, spearheading projects and campaigns, devising strategies to optimize services, and coordinating with analysts to identify new business opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach new heights, all while implementing the company's policies and regulations.
Types of engagement manager
Updated January 8, 2025
