What does an engagement/project manager do?
Engagement managers assist clients with their needs, develop cohesive projects, and identify their customer's requirements to improve business operations through efficient systems and procedures. These managers oversee the customer service operation and help clients execute their services and plan projects effectively. They track the progress of each project and work to supervise the resources. Engagement managers must have management and organization skills, customer-oriented, and have a keen understanding of what to do in any business situation.
Engagement/project manager responsibilities
Here are examples of responsibilities from real engagement/project manager resumes:
- Plan and manage multiple projects for multiple clients that implement network infrastructure, application and database management and reporting tools.
- Perform problem resolution, cost recovery, manage inventory of network components, direct RFP process for procurement of telecommunications services.
- Provide PMO governance and oversight of programs / project deliverables and compliance to policy management.
- Analyze customers' technical infrastructure, business process, and go-to-market strategies to identify opportunities for improvement.
- Report and track deliverables using excel reporting and dynamics CRM.
- Build SharePoint on KPN network for compliance reporting & management.
- Develop a formal QA test framework, along with automation of performance testing component.
- Experience leading project PMO s, implementing best practice processes for full project life cycle management.
- Determine requirements, function and quality attributes gaps, revise software architecture artifact to address shareholder's needs.
- Develop ROI on capital investment, identify costs, tangible benefits, and intangible benefits of strategic plan.
- Define corporate wide emerging systems architecture.
- Implement a repeatable process methodology base on the PMI PMBOK defining a systematic approach to delivering solutions and achieving customer objectives.
- Contribute to development of company's methodology for e-business consulting.
Engagement/project manager skills and personality traits
We calculated that 27% of Engagement/Project Managers are proficient in Project Management, Salesforce, and CRM. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Engagement/Project Managers that have these skills listed on their resume here:
- Project Management, 27%
Provided road map to develop fully functional Program/Project Management Organization (PMO) and rolled out best practices methodologies/processes.
- Salesforce, 8%
Deployed CRM (SalesForce.com) for internal and channel-based sales force; integration with internal portal.
- CRM, 8%
Maintained opportunities in Microsoft CRM Dynamics.
- Project Scope, 5%
Prepared budget, project scope, business and technical requirements and presented to executive level management.
- Infrastructure, 5%
Planned and managed multiple projects for multiple clients that implemented network infrastructure, application and database management and reporting tools.
- PMP, 3%
Trained over 60 PMP candidates between Pentagon and corporate headquarters, with first time pass-rates of 90-100%.
"project management," "salesforce," and "crm" are among the most common skills that engagement/project managers use at work. You can find even more engagement/project manager responsibilities below, including:
Analytical skills. To carry out their duties, the most important skill for an engagement/project manager to have is analytical skills. Their role and responsibilities require that "it managers must analyze problems and consider and select the best ways to solve them." Engagement/project managers often use analytical skills in their day-to-day job, as shown by this real resume: "provided project management and acquisition services in support of electrical and mechanical engineering projects to increase data center resilience. "
Business skills. Another essential skill to perform engagement/project manager duties is business skills. Engagement/project managers responsibilities require that "it managers must develop and implement strategic plans to reach the goals of their organizations." Engagement/project managers also use business skills in their role according to a real resume snippet: "directed implementation of system-wide integrations for leading home builder to optimize resource management and enhance business performance. "
Communication skills. This is an important skill for engagement/project managers to perform their duties. For an example of how engagement/project manager responsibilities depend on this skill, consider that "it managers must explain their work to top executives and give clear instructions to their subordinates." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an engagement/project manager: "possessed excellent client services and communication skills; expertise with architecture, design, and implementation of enterprise services and infrastructure. ".
Leadership skills. A big part of what engagement/project managers do relies on "leadership skills." You can see how essential it is to engagement/project manager responsibilities because "it managers must lead and motivate it teams or departments so that workers are efficient and effective." Here's an example of how this skill is used from a resume that represents typical engagement/project manager tasks: "offered broad hands-on technical and non-technical knowledge and balanced formalized project management methods with real-world 'what it takes' leadership. "
Organizational skills. Another common skill required for engagement/project manager responsibilities is "organizational skills." This skill comes up in the duties of engagement/project managers all the time, as "some it managers must coordinate the work of several different it departments to make the organization run efficiently." An excerpt from a real engagement/project manager resume shows how this skill is central to what an engagement/project manager does: "developed hr processes, organizational and marketing strategies in a competitive a- and v- market. "
The three companies that hire the most engagement/project managers are:
- Workday9 engagement/project managers jobs
- Molina Healthcare8 engagement/project managers jobs
- Deloitte8 engagement/project managers jobs
Compare different engagement/project managers
Engagement/project manager vs. Manager, program management
A program management manager is an individual who guides project managers and oversees and coordinates an organization's projects, products, and other strategic initiatives. The day-to-day responsibilities of a program manager include planning the overall program, managing the program's budget and the main program documents, and defining the program governance. The requirements to qualify for the program manager position including possessing a good managerial, business, and problem-solving skills and possessing a bachelor's or master's degree in business, management, or a related field.
There are some key differences in the responsibilities of each position. For example, engagement/project manager responsibilities require skills like "salesforce," "pmp," "architecture," and "fixed assets." Meanwhile a typical manager, program management has skills in areas such as "oversight," "continuous improvement," "customer service," and "cloud." This difference in skills reveals the differences in what each career does.
Managers, program management tend to make the most money working in the technology industry, where they earn an average salary of $126,000. In contrast, engagement/project managers make the biggest average salary, $106,747, in the technology industry.The education levels that managers, program management earn slightly differ from engagement/project managers. In particular, managers, program management are 2.9% less likely to graduate with a Master's Degree than an engagement/project manager. Additionally, they're 1.0% less likely to earn a Doctoral Degree.Engagement/project manager vs. Lead program manager
A lead program manager is responsible for coordinating departmental projects and ensuring that the programs adhere to the business guidelines and functions to achieve long-term goals and objectives. Lead program managers strategize techniques in developing business plans and managing budget allocation across departments. They also coordinate with clients for progress updates and modify program plans as needed. A lead program manager must have excellent communication and leadership skills to finalize program outputs and assist the team in resolving project issues and delays.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that engagement/project manager responsibilities requires skills like "salesforce," "crm," "project scope," and "pmp." But a lead program manager might use other skills in their typical duties, such as, "program management," "lifecycle management," "continuous improvement," and "azure."
Lead program managers may earn a higher salary than engagement/project managers, but lead program managers earn the most pay in the technology industry with an average salary of $125,537. On the other hand, engagement/project managers receive higher pay in the technology industry, where they earn an average salary of $106,747.lead program managers earn similar levels of education than engagement/project managers in general. They're 0.4% more likely to graduate with a Master's Degree and 1.0% less likely to earn a Doctoral Degree.Engagement/project manager vs. Information technology project manager
An information technology project manager is responsible for supervising the technology department, ensuring that all tasks are being done by following technological strategies and solutions. Information technology project managers' duties include monitoring the technology team's daily operation, handling team members' concerns, managing customers' inquiries and complaints, helping team members' in achieving their professional growth, creating reports, sharing updates during team and board meetings, and maintaining effectivity of operational procedures. An information technology project manager must have excellent leadership and decision-making skills to decide on the best strategies in meeting the company's objectives.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an engagement/project manager is likely to be skilled in "salesforce," "pmp," "architecture," and "qa," while a typical information technology project manager is skilled in "scrum," "technical support," "excellent organizational," and "manage cross."
Information technology project managers earn the best pay in the technology industry, where they command an average salary of $120,713. Engagement/project managers earn the highest pay from the technology industry, with an average salary of $106,747.Most information technology project managers achieve a similar degree level compared to engagement/project managers. For example, they're 3.3% less likely to graduate with a Master's Degree, and 1.7% less likely to earn a Doctoral Degree.Engagement/project manager vs. Program manager
A program manager is responsible for monitoring the project's progress, improving and developing new strategies, and coordinate various projects across the organization to ensure the success of the business objective. Program managers also manage the program's expenses, ensuring that the projects adhere to the budget goals without compromising the quality and accuracy of the result. A program manager should regularly connect with the different teams of every project under the program to keep track of the processes and procedures for the timely delivery of the product.
Types of engagement/project manager
Updated January 8, 2025
