Engineering operations technician job description

We were founded since 1997 in China and then team-up with Sony in overseas market after 6 years.
With 17 years development, we became the biggest system integrator and solution provider in Professional Broadcast & Multi-media field in China. It has more than 7000 projects and application systems all over the world, hundreds professionals and organizations these cover the industries of News, Broadcast, Variety-show and Education, perform daily work with our products.
The headquarters is in Chengdu, and it also has a research center in Beijing. There are more than 1, 000 employee in China and Worldwide, provide system consultant and long term service for customers. Meanwhile, the Central Gateway(service center) in US, HK and Taiwan are under construction. We as a well experienced solution and service provider, is helping customers solve their most critical challenges today, while preparing for the opportunities of tomorrow.
Position: Operation Engineer
Job responsibilities :
1. Perform daily inspection, operation, and maintenance of broadcasting software system
2. Perform installation and maintenance of broadcasting hardware and software
3. Responsible for handling user problems and technical support

Basic Qualifications :
1. Bachelor’s degree or above in Computer Science and related majors
2. Good at communicating with others, have a good sense of teamwork, and can cooperate with team members to accomplish tasks
3. Clear logical thinking and analytical skills, able to analyze and solve problems independently
4. Familiar with basic computer knowledge, able to troubleshoot hardware failures, perform computer hardware replacement and installation
5. Possess basic knowledge of network, storage, and database, able to troubleshoot simple failures of the network, storage, and database
6. Familiar with the installation and use of Windows operating system, able to install the OS
7. Familiar with basic operation commands of windows system, such as ping, telnet, etc.
8. Familiar with the installation and use of common tools and software, such as Office, Chrome, etc.
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Looking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being.

With offices around the world, ServiceRocket's five-star products and services help tech giants like Salesforce, Workplace from Meta, Digital.ai and Atlassian get the most from their software. We enable fast-growing companies to take off. And so will your career!

As a member of the IT Service Management team, you play a key role to ensure the availability of all IT services delivered and supported by the IT department, by handling and coordinating communications of incidents and service requests, supporting their resolution, and contributing to the documentation and codification of knowledge captured during the process.

ServiceRocket IT team strives toward improving and maturing IT service management to deliver value for the business, our customers, and Rocketeers. Our very first step is to begin by engaging with users through a reliable service desk.

GrowthWorking smart, at scale: We strongly believe in working smart and scaling up the business. Mundane tasks must therefore be replaced by smarter solutions. You will work in an environment that builds processes and systems, calls out inefficiencies, and invests time to automate so that you can do your best in meaningful work. Driving business processes, cross-functionally: One of the core functions of this team is to build close relationships with the internal customers - Rocketeers, understanding their business processes and turning the requirements into specifications and solutions to enable business at its best. Learning as part of work: We dedicate our Friday to learning, we call it Playday. Engineers use this day to explore technology, read a book, or invent something. We have informal and formal forums running every 1 to 2 weeks for the Engineering team and IT team members to look into the emerging industry landscape, discuss opportunities, and address issues we face.

Accountability & ResponsibilityAct as the primary point of contact for monitoring, responding, and owning the end-to-end resolution & experience of service requests and incidents. You address their requests with clarity and provide a communication channel between other service management functions and the Rocketeers.Uphold ITIL & ITSM practices in capturing change & service requests, guiding and monitoring the adherence of procedures when Rocketeers interact with service desks, maintaining third-party support contracts, managing software licenses, assisting with problem management, etc.Assume ownership to investigate, coordinate and resolve incidents and manage future problems, through documentation, process improvement, and other risk mitigation efforts. You ensure the resolution occurs within SLA, and the FRT and MTTR can be incrementally reduced.Be detail- and result-oriented yet not losing sight of long-term improvement. Be efficient in performing the initial level of problem identification and attempt to resolve it whenever appropriate. Be proactive in documenting timeline, events, efforts, and interactions to keep all parties informed, and codify the knowledge as KB articles or for process improvement and automation.Build process drives outcome, by calling out inefficiencies in the business process and drives improvement based on Metrics that Matters to achieve desired results.

RequirementsPatience. Patience is needed when you work with confused or frustrated Rocketeers, be an active listener, empathetic, and responsible with their problems. Sense of urgency, by knowing the difference between issues that need to be taken care of immediately and the ones that can be resolved afterward. Being able to filter and prioritize requires principles, patience, and time-management skills.Technical and problem-solving skills, given that the environments your work enters are ever-changing. In other words, get to know-and love-things you aren't originally familiar with, including both traditional and contemporary network settings. That is in addition to having general software development concepts and analytical skills. High analytical intelligence, with the ability to understand business processes & requirements, and turning them into well-written and clear specifications and practical business solutions.Minimum of 2 years in IT Service Management experience in production environments.A good understanding of NetSuite and Atlassian Cloud, its features, modules, and workflows, is highly desirable.Experience shell scripting and programming, using REST API, Python, JavaScript/JSON, or any modern tooling.Good communication and interpersonal skills to work with diverse and geographically dispersed people daily.Relevant tertiary and/or professional qualifications. ITIL Foundation qualification is highly desired.
With a competitive salary and career pathway to advance your skills, you'll reap the rewards of growth with ServiceRocket's unique Share the Fruit program and an opportunity for stock options. Our generous health and wellness benefits allow you to care for yourself and loved ones. We offer monthly stipends that support how you work and encourage a healthy work life balance. Wear the Rocket: come grow with us!

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.
At Integer, our values are embedded in everything we do.

Customer
We focus on our customers' success
Innovation
We create better solutions
Collaboration
We create success together
Inclusion
We always interact with others respectfully
Candor
We are open and honest with one another
Integrity
We do the right things and do things right
Essential duties and responsibilities
Responsible for operating NPI oven systems used in the manufacturing of products sold to our customers.Expected to work to effectively to meet or exceed expectations for product quality and production rates. Responsible to set up, operate and maintain ovens and peripheral manufacturing equipment and have knowledge of visual and dimensional inspection techniques.Ability to perform the tasks with minimal supervision such as but not limited to:Follow established documentation for product manufacturing.Problem solves and troubleshoots manufacturing issues.Control non-conforming product in accordance with documented procedures and verify timely corrective and preventative action.Assist with distribution and control of process documentation and quality records.Assist with statistical methods of verifying and controlling process capability.Document all work performed on inspection reports and customer travelers/work orders.Prepare packages and paperwork for product/materials being shipped.Follow Occupational Safety and Health regulations, including laser safety practices.Serves as support resource for execution of IQ, OQ, TMV, and Process Characterizations.Serves as a training resource for NPI projects and new equipment.Performs other duties as required under the direction of the NPI Engineers and NPI Engineering Manager.

Environmental working conditions
Employee must comply with all safety policies and safe work procedures established by the company. Job tasks may also involve:
Using personal protective equipment such as safety glasses, goggles, gloves, and other equipment as established in company policies and safe work procedures.
Working with cutting & machining fluids, solvents, lubricants, and other hazardous chemicals using appropriate safety controls.
Lifting up to 50 pounds.
Frequent carrying, bending, standing, sitting, and repetitive motion.

Qualifications
Introductory level position; Minimum 2 years experience as an assembly technician or machine operator in a manufacturing or production environment with some inspection responsibilities desired.
Prior experience in medical device, aerospace, automotive, or regulated manufacturing environment preferred.
Prior experience interpreting technical drawings & specifications required.
Proficiency in the use of measuring and test equipment preferred.
Demonstrate ability to check dimensions, surface relationships, finish material defects and mechanical strength of product following appropriate training required.
Prior experience in the use of PC's and Microsoft Office software applications required.
Ability to effectively communicate with other operators required.
Mechanical aptitude and ability to work with a wide variety of equipment required.
The ability to strictly adhere to Standard Operating Procedures, including all safety, health, and environmental procedures required.
Knowledge of basic math skills including addition, subtraction, multiplication, division, percentages, proportions, and fractions required.

U.S. Applicants: EOE/AA Disability/Veteran