Engineering specialist technician job description

Monitoring/Observability Engineering Specialist, Technology Operations - Santa Ana, Costa Rica
Want to work on global strategic initiatives with a FinTech company that is poised to revolutionize the industry? Join the team and help shape our company's digital capabilities and revolutionize an industry in a digital transformation context ! Join Western Union as Monitoring Engineering Specialist.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification
As a member of our Monitoring team, you will design, implement, integrate, and maintain IT operations management (ITOM), AiOps platform and the Monitoring function using several tools at the core of the Western Union technology world. You will be liaising with different teams and stakeholders, you will work to understand business problems and requirements, and will subsequently build processes and solutions to achieve desired outcomes. You will play a critical role making Western Union IT operations more effective and efficient by enhancing collaboration, automation, change, event, incident and problem management processes and capabilities.
For this role, we require you to have a technical degree or equivalent with 1+ years' experience in Monitoring tools and/or related technologies. You'll have knowledge of at least 1 of the following tools: Dynatrace, Micro Focus Sitescope, Microfocus NNMi, Big Panda, Data Dog, OpenSearch. SRE and DevOps knowledge are a plus. Experience in integrating/implementing with AIOps tools is a plus. It is preferable for you to have a good exposure on AWS cloud with basic knowledge on Ansible, Git, Jenkin or similar tools. You'll come with ability to work on medium to complex projects under limited supervision and able to prioritize workload to achieve the team goals.
Join us, and let's move money for better
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

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Job DescriptionDirect Hire $90,000 - $130,000
Technical Field Service Engineering Mgr
Note - Must have an Engineering degree

Responsibilities
Provides leadership for international technical field service engineering team directly supporting customer needs for ‘premier’ customer service by collaborating with key stakeholders supporting root cause investigation of emerging issues, implementation of product improvements, and corrective actions. Coordination of time sentive communication and periodic project overviews for addressing complex technical issues by providing status and resolution plans to both internal and external customers. Supports the customer service team for the identification of potential applications and business opportunities for emerging technologies.
Implement on‐going project status reviews using project management tools and engineering systems, maintaining effort within defined scope, cost and schedule constraints.
Leading the field service team in supporting ‘continuous improvement’ for maintenance, training, and support strategies ensuring world class customer service of Parker fielded product including reliability data coordination for addressing potential product support agreements and prognostic service applications.
Manages the team making both time sensitive AOG Makes decisions on and establishes technical priorities for projects within the team’s scope. Acts as the primary technical contact on team for project performance and as an advisor to OEM engineering, business development and aftermarket operations. Partners with the Business Development team to bring suggestions for, and communicate technical justification for product improvement and retrofits (PI&R). Represents the organization as the technical liaison in providing solutions to customer problems, as well as providing escalation path for critical customer issues.
Build and maintain collaborative relationships with internal and external customers and assure customer needs are identified and addressed.
Implement and maintain consistent engineering practices, standards, and documentation procedures and reporting systems engineering change flow down; training; knowledge databases). Takes appropriate steps to protect and safeguard Parker intellectual property.
Develop and analyze the operating budget; projects and plans for future needs (e.g. workforce planning; introduction of new services and technologies). Monitor and manage conformance to contractual requirements, including rogue unit policies, Cost Per Hour (CPH) technical requirements, and Entry into Service (EIS) Support.
Compile engineering cost and schedule data and identify opportunities for process improvements to reduce cost and/or schedule to improve engineering productivity. Provide feedback to the team on performance to engineering cost targets.
Make recommendations and decisions on human resources actions (e.g. staffing, training, compensation, etc.); discusses exceptional cases with the next level manager. Communicate and implement actions to ensure Parker values and company policies are well understood and maintained (e.g. business ethics; integrity; inclusion). Continue identification and execution of continuous improvement ideas to deliver improved performance to the business.
Works with business development and program management to identify new business opportunities, present Parker product capabilities, and clarify customers’ technical requirements. Identify and create technical training and development plans. Mentor or serve as a resource to share specialized knowledge with others. Maintain leadership and technical capabilities through continued education or training.

ESSENTIAL FUNCTIONS
Leads a worldwide technical field service engineering team supporting commercial aircraft
Manages customer aircraft system and component technical training
Ensures strong relationships and excellent communication with customer technical teams
Provides timely fielded product performance monitoring, trend identification, and reporting
Develops and leads strategies to improve team effectiveness and enhance customer satisfaction
Significant contributor in building and maintaining the product improvement & retrofit pipeline

Qualifications
Bachelor degree in engineering or a science technical discipline. Master’s Degree (MS or MBA) preferred.
Demonstrated ability to perform the essential functions of the job typically acquired through 7-9 years of related experience.
Has prior management/supervisory responsibility for 2-3 years.
Demonstrates a strong commitment to establishing and maintaining best in class technical customer support, including timely, effective, and friendly 24/7 technical AOG support.
Broad technical knowledge of aircraft systems and components required. Background in flight controls, fuel, hydraulic and/or inerting systems highly desired.
Experience troubleshooting on-wing aircraft issues highly desired.
Strong customer support and relationship skills required. Experience working directly with airline customers highly desired.
Demonstrated ability to effectively build, lead and motivate teams. Ability to lead a diverse team of individuals from multiple regions who are themselves working independently.
Strong communication skills essential. Must be effective presenting to and persuading effectively at all levels within the organization and at the customer.
Must be a self-starter who highly organized, process driven and results oriented.
Must be able to travel (approximately 50%) and work outside normal business hours.

Additional Info :

Location :

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.

Description

The key role of an Engineering Specialist - Technical Regulatory Compliance is that of principal contributor on a design or CPPD team responsible for development of safety and compliance related aspects of a product, process or both. This position contributes to Enterprise regulatory compliance teams, develops solutions for complex technical engineering problems, and may be accountable for the design or improvement of complex systems or processes. In addition to demonstrating technical expertise, a person in this position may be called on to act as a team and/or project leader. But major focus is on technical delivery. Must demonstrate ability to develop and perform on a complex project or program. Direct work with other units, suppliers, customers, and teams requires the incumbent demonstrate skill in negotiation, building consensus, and achieving compromise. Impact of decisions made by this position may be far-reaching, to include the project team or immediate work group, division, and/or business unit, suppliers, internal and external customers, and Caterpillar markets. Decisions may significantly impact warranty, patents, products or processes, technology, costs, sales, and customer perceptions. Success factors for the Engineering Specialist - Technical Regulatory Compliance are strong communication, spatial and conceptual design skills, and an understanding of customers' needs and product application. Major challenges facing incumbents are keeping up to date with regulatory compliance requirements and technology and developing increased technical breadth and/or depth. Responsibilities of this position demand that the incumbent understand complex technical problems and demonstrate the ability to develop creative solutions. Technical leadership skills are essential. Though the focus of the job is technical contribution, project management skills may be required.

Job Duties

The Engineering Specialist - Technical Regulatory Compliance position is a role in a specialized field that contributes to Enterprise regulatory compliance and safety teams, as well as committees or groups outside of the company. This position is focused on providing Control System Functional Safety and Machinery Product Safety Risk Assessment support. It's expected that the incumbent will either be an externally Certified Functional Safety Engineer or will be trained and seek this certification during the assignment. Specific duties include understanding, interpreting and participating in the development of various international standards, engaging in advocacy efforts on regulatory policies, conducting training for internal product system or component teams, facilitating control system safety assessments and product safety risk assessments, participating in design reviews and consulting with engineering design teams, auditing hardware and software assessments and participating in projects to further improve efficiency of the work group. This role has several peers performing similar activity in support of all Caterpillar products, who all report to a Functional Safety and Risk Assessment manager in Caterpillar's Product Compliance and Support organization.

Basic Qualifications

Bachelor's of Science or Technology Degree in Mechanical, Electrical, Agricultural or Controls Engineering or Computer Science from an accredited college or university plus at least 10 years of job-related experience in engineering

OR a Master's Degree with at least 9 years of job-related engineering experience

Top Candidates will also have

Experience participating in an international standard developing organization

Engineering development or validation experience with mobile machine

Control System Functional Safety Certification from an accredited agency

Experience operating earth-moving machinery

Experience using SISTEMA or similar safety related control system analysis tools

Excellent analytical skills

Extensive understanding of complex engineering concepts and applications

Self-starter, strong technical skills, and leadership skills

Ability to communicate technical information effectively with team members and others in the work group, as well employees in other units, customers, and suppliers

Additional Information

The location for this position is Peoria, IL.

Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate. Sponsorship will not be provided.

This position may require up to 25% travel.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

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EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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