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Enrolled agent skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical enrolled agent skills. We ranked the top skills for enrolled agents based on the percentage of resumes they appeared on. For example, 20.3% of enrolled agent resumes contained troubleshoot issues as a skill. Continue reading to find out what skills an enrolled agent needs to be successful in the workplace.

15 enrolled agent skills for your resume and career

1. Troubleshoot Issues

Here's how enrolled agents use troubleshoot issues:
  • Performed basic maintenance/troubleshoot issues with fingerprinting equipment (hardware and software).
  • Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including computer hardware and software.

2. Database Systems

Here's how enrolled agents use database systems:
  • Scan required documents into database system.
  • Provide daily maintenance & update of office records database systems

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how enrolled agents use data entry:
  • Performed data entry for application enrollments.
  • Adhered to updates, spreadsheets, data entry, emails and correspondences administered daily.5.

4. Customer Identity

Here's how enrolled agents use customer identity:
  • Verify customer identity and scan required documents into a data base system.
  • Verify customer identity and scan documents into database system at scheduled appointments.

5. Equipment Inventory

Here's how enrolled agents use equipment inventory:
  • Performed administrative duties such as time keeping, shift scheduling, daily activity reports, card inventory, and equipment inventory.

6. Upselling

Here's how enrolled agents use upselling:
  • Created opportunities to add value for customers through the upselling of retail products and services.

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7. Card Inventory

Here's how enrolled agents use card inventory:
  • Inputted data into different Microsoft Excel programs to keep track of card inventory.

8. Solutions Operations

Here's how enrolled agents use solutions operations:
  • Supported enrollment solutions operations through participating programs such as federal and state programs.
  • Support Enrollment Solutions Operations though participation in commercial, state, and/ or federal programs.

9. Federal Programs

Here's how enrolled agents use federal programs:
  • Provided customer service in our federal programs such as TSA Pre Check and Birth Certify.
  • Greet customers Enroll customers in various federal programs Scan fingerprints for state and federal programs

10. Income Tax Returns

Here's how enrolled agents use income tax returns:
  • Performed process service, prepared private and small business, and corporate income tax returns, represented clients in IRS Audits.
  • Prepared Individual and Corporate Income Tax Returns, financial statement preparation and compilation, payroll and payroll taxes.

11. IRS

IRS stands for internal revenue services. It helps many compliant taxpayers become conversant with the law regarding taxes; it ensures the minority who refuse to comply with paying taxes pay the required amount.

Here's how enrolled agents use irs:
  • Provided annual tax planning for individuals and small businesses; Client representation with IRS audits, included office and correspondence audits.
  • Qualified as an Enrolled Agent with the IRS, authorizing as a tax expert in the U.S. Federal Court system.

12. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how enrolled agents use customer service:
  • Performed light account receivable for services rendered to customers and provided customer service professionally and promptly respectively.
  • Provided customer service to applicants by assisting them in collecting documents needed for enrollments.

13. Inbound Calls

Here's how enrolled agents use inbound calls:
  • Job Duties include busy call center, inbound calls, enrollments for Medicare Advantage Plans and Prescription Drug Plans
  • Received Inbound calls for new member and annual enrollments for medical benefits and answered benefit questions for enrollment.

14. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how enrolled agents use financial statements:
  • Provide management with financial information by researching and analyzing accounts; preparing financial statements.
  • Review and analysis monthly financial statements and reports needed by clients to meet their financial needs.

15. Tax Audits

Here's how enrolled agents use tax audits:
  • Achieved successful client representation in Internal Revenue Service Income Tax Audits.
  • Assist in Workers Comp Audit and sales tax audit.
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List of enrolled agent skills to add to your resume

Enrolled agent skills

The most important skills for an enrolled agent resume and required skills for an enrolled agent to have include:

  • Troubleshoot Issues
  • Database Systems
  • Data Entry
  • Customer Identity
  • Equipment Inventory
  • Upselling
  • Card Inventory
  • Solutions Operations
  • Federal Programs
  • Income Tax Returns
  • IRS
  • Customer Service
  • Inbound Calls
  • Financial Statements
  • Tax Audits
  • Medicare Advantage
  • Federal Regulations
  • Payroll
  • Income Statement
  • TWIC
  • Tax Resolution
  • CPA
  • Health Insurance
  • Tax Planning
  • QuickBooks
  • Medicaid
  • Medicare Part D
  • Background Checks
  • Tax Returns
  • Tax Preparation
  • Outbound Calls
  • Tax Laws
  • CMS
  • Tax Issues
  • Tax Season
  • Enrollment Process
  • Health Plan
  • Taxation
  • HIPAA
  • Revenue Service
  • Marketplace
  • Enrollment Services
  • Community Organizations
  • Journal Entries
  • Health Fairs
  • Financial Analysis

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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